1. 12 REASONS WHY12 REASONS WHY
YOU SHOULD JOINJOIN
THE MERCHANT
RISK COUNCILRISK COUNCIL
Your organization is just a few easy steps away from Your organization is just a few easy steps away from
adding value by joining the world’s adding value by joining the world’s foremost organization foremost organization
dedicated dedicated to eto e‐‐Commerce risk and Commerce risk and payments.payments.

2. What is the MRC?What is the MRC?
The MRC is the only The MRC is the only
merchantmerchant‐‐ledled,, nonnon‐‐profitprofitmerchantmerchant ledled, , nonnon profit profit
trade association focused trade association focused
on electronic commerce on electronic commerce
risk risk and and payments payments globally. globally.
For the majority of our 10‐year history, the MRC was primarily a facilitator
of industry networking aimed at preventing online fraud. Over time, we
h l d i t th ld’ f t i ti d di t d t d tihave evolved into the world’s foremost organization dedicated to educating
the industry on a wide variety of issues relating to e‐Commerce risk and
payments – delivering year‐round programming that helps you better
succeed with the online payment, security and risk programs of both today
and tomorrow.
The MRC currently leads four major programming initiatives:
Networking, Education, Benchmarking and Advocacy.
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3. The primary objective of our NetworkingNetworking
programs is to connect members to other
members and industry leaders to share
information and best practices MRCinformation and best practices. MRC
networking happens through hosted
conferences and industry‐leading events,
virtual conversations and forums through
specially‐dedicated distribution lists and a secure online directoryspecially dedicated distribution lists, and a secure online directory
that connects industry leaders from retail, risk management
solution providers, card brands, payment processors, card issuers,
law enforcement and other relevant industry stakeholders.
Our EducationEducation programs offer programming that assists with
professional development, improves organizational operations
and enhances long‐term strategic growth. Examples of this include:
e‐Commerce fraud and payment workshops, industry‐leading
bi d f i h f k ifiwebinars, and conference sessions that focus on market‐specific
as well as global content.
The MRC’s BenchmarkingBenchmarking programs provide MRC members with
access to industry‐specific data and information used to measureaccess to industry specific data and information used to measure
operational functionality and efficiency. Current benchmarking
initiatives include our Annual e‐Commerce Fraud Survey and
industry‐wide surveys that measure online payment strategies,
security of network data and other traditional and emerging issues.
Our newest program initiative, AdvocacyAdvocacy, has been developed to
lead and facilitate efforts to effect positive e‐Commerce changes.
This program allows merchants to collectively support electronic
payment efforts that improve not only their specific businesspayment efforts that improve, not only their specific business
operations, but the e‐Commerce industry as a whole.
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4. Directly Benefiting MRC Members
These programs are proving to be an
invaluable asset for not just e‐Commerceinvaluable asset for not just e Commerce
merchants, but for all industry stakeholders.
Over that past several years, data has shown
that merchant members of the MRC have
consistently outperformed non‐member
h t h t kli li t i k i Th MRC ill timerchants when tackling online payment risk issues. The MRC will continue
building content‐rich programs that not only help retailers mitigate their
risks and improve operational efficiencies – but also improve the electronic
and mobile commerce industry and assist in growing consumer confidence
in the online shopping channel.
The MRC is expanding each of these four programs to better serve the
progression and growth of e‐Commerce throughout North America and
Europe. The MRC is enthusiastic about the results our members are seeing,
as well as future initiatives coming your wayas well as future initiatives coming your way.
We look forward to helping you overcome the challenges of making your
business more efficient, safe and profitable during the next 10 years.
We We have put together have put together 12 specific reasons why you and 12 specific reasons why you and
your your organization organization should join the MRC. should join the MRC. Each of Each of these 12 these 12
items can greatly items can greatly improve improve your your ability to mitigate ability to mitigate your your
i k bi k b lili i di drisks, better execute risks, better execute online online payments strategies, and payments strategies, and
better position your company better position your company as as a leader in the electronic a leader in the electronic
commerce communitycommerce community..
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5. 1) Register 1) Register up to 5 up to 5 ColleaguesColleagues
MRC Platinum membership includes up to 5 individuals from your company, wherever their global
location. All will be able to access the private area of the Merchant Risk Council web site, as well as
participate in the Platinum Distribution List.
M k th t f b hi I l d l f P t Ri k Fi S it dMake the most of your membership. Include people from your Payment, Risk, Finance, Security and
Marketing departments. Even COOs and CEOs can benefit from registration to explore Risk and
Fraud prevention challenges.
2) Attend MRC Conferences 2) Attend MRC Conferences in in the U.S. the U.S. and and EuropeEurope
Discounts: Your membership gives you exclusive access and/or discounted rates to all our meetings
and conferences (ranging in size from 200 to 900 delegates), including the members ‐only fall event
in the U.S. Discounts are up to €400 on regular registration price, and discounts apply to any
employee within your organization (not just the 5 registered Platinum Members).
Conference Registration: As an MRC Platinum Member, you will be informed in advance of all
our upcoming events so you can register quickly (conferences open to non‐members are usually
sold‐out in advance of the event)sold out in advance of the event).
Attendees at Conferences: We limit the number of attendees per company at our conferences.
As a Platinum Member, you can usually register up to 5 people (versus 2 for non‐member
organizations).
Conference Content: Missed the conference? Want to train your team on a specific subject that you
saw at the conference? MRC Members can download most of our event presentations from thesaw at the conference? MRC Members can download most of our event presentations from the
members’ area of the MRC web site and get in touch directly with the speakers.
Members‐Only Sessions: The MRC organizes member‐only sessions at many of our events.
As an MRC Platinum Member, you can access those private forums.
Conference Content: All our event content is screened and adapted to the audience by dedicated
merchant led MRC committeesmerchant‐led MRC committees.
Education Credit: The MRC is partnering with education certification partners so you can soon gain
continuing education credit.
Content Feedback: The MRC cares deeply about the quality of its event content, and
you will be asked for individual feed‐back on any session that we deliver.
Speaking Opportunities: As a Platinum Member, you will receive call for speaking opportunities by
email on a regular basis, and are highly encouraged to participate as a speaker at MRC events.
Regional Road Shows: As a new member, you will be able to join our regional or subject‐specific
road shows.
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6. 3) Participate in Webinars3) Participate in Webinars
Free training from your office: The MRC delivers a comprehensive number of webinars on a broad
array of topics each year. As a member, you will be able to attend these presentations conveniently
from your office at no cost.
Train your team: Share both live and recorded MRC webinars and train your team from your ownTrain your team: Share both live and recorded MRC webinars and train your team from your own
meeting space.
Replay a webinar: The MRC education library contains 12 months of past webinars so you can replay
them at your convenience.
Feel like sharing your experience via a webinar? As a Platinum Member, you will be included in our
potential webinar presenter list.
4) Interact with Industry Peers4) Interact with Industry Peers
Receive information and share knowledge: The MRC Platinum Member Distribution List allows
information to circulate amongst all subscribed members. You will receive comments and questions
from other members on a regular basis.
Ask a question to your peers: You can post your questions on business improvement or shareAsk a question to your peers: You can post your questions on business improvement or share
knowledge by sending a single email to our system that circulates the info.
Confidential question? Occasionally some of our members do not want to disclose their company
name when asking a question to other members. In this case, the MRC can act as neutral
intermediary when circulating the question and asking for solutions.
Opt‐out: Note that you can simply opt‐out from this distribution list if desired.
Warning: The messages posted on the Platinum members’ distribution list should not include any
consumer personal data.
Need a contact? The MRC staff will be happy to assist you in making contacts with your peers and
partners in the industry (sister organizations, industry leaders, solution providers, etc.) Just ask us!
5) Exchange Data5) Exchange Data withwith Other MRC MembersOther MRC Members5) Exchange Data 5) Exchange Data with with Other MRC MembersOther MRC Members
Posting and receiving: On some occasions, you will want to inform the industry about specific
scams, fake addresses, known fraud schemes, etc. with specific information. You may share
information such as name, addresses, IP address, email address and telephone numbers.
(No credit card information allowed.)
Opt‐out: You can also opt‐out from the info_share list if needed.
Warning: Please check with your legal department on specific sector/country regulations in place for
data protection related issues before sending or receiving such data.
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7. 6) Join an MRC Committee6) Join an MRC Committee
Why not join one of our working committees? Committees represent the core work groups and
thought leaders for the organization. Platinum members are eligible to participate on these various
committees.
Current Committees in Europe
Europe Content: Creates the content for all European‐based conferences and educates members
by disseminating information on industry‐accepted best practices, with an emphasis on European‐
centric issues. Develop and implement education programs, focusing on issues relevant to
European merchants and targeting European‐based members to increase the value of the MRC
brand and provide education experiences for MRC members.
Europe Data Sharing: Monitors MRC member data sharing and makes recommendations to the
MRC Board if current practices need to be modified, or if there are any technology or business
advances that could increase the value of membership for merchants by promoting greater
collaboration to fight fraud.
Europe Advocacy: The unified voice for the merchant community in Europe around certain
positions Its aim is to proactively identify issues that have improve the e‐Commerce industry Thepositions. Its aim is to proactively identify issues that have improve the e Commerce industry. The
objective is establishing industry relationships, communication and collaboration. The MRC
facilitates the efforts required to deliver positive improvements that benefit all industry
stakeholders.
Other Committees (U.S. or Global)
Benchmarking: Guides the MRC efforts to provide member access to e‐Commerce specific dataBenchmarking: Guides the MRC efforts to provide member access to e Commerce specific data
and information used to measure operational functionality and efficiency.
Chargebacks: Drives effective change through the Card Associations and Issuers to promote
equitable rules and practices for more efficient and profitable online business. The committee also
develops tools to help merchants make better business decisions around order acceptance and the
dispute process.
i i h ’ b d h hCommunications: Supports the MRC’s mission by creating positive awareness and outreach that
keeps members (as well as the e‐Commerce industry) abreast of industry issues, as well as current
MRC programming and content.
Law Enforcement: Provides education and develop relationships and tools so merchants may
achieve greater conviction rates of fraudsters. Create programs for LE professionals to increase
awareness of Internet fraud and increase their willingness to collaborate with merchants.
Membership: Actively seek, retain, and manage requirements of MRC merchant members with a
reciprocated effort to promote the MRC brand and support the MRC strategy.
Payments: Expands the content of the MRC beyond online Fraud and Risk. Committee focuses on
all types of payment types used in e‐Commerce transactions, as well as the management of
payment strategies unique to e‐Commerce business models.
Sponsor Membership This subcommittee is currently being formed to better address theSponsor Membership: This subcommittee is currently being formed to better address the
concerns of MRC Sponsor Members, and create programs to bring the greatest value
to MRC sponsors.
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8. 7) Make the Most of MRC Communications7) Make the Most of MRC Communications
Each week, you receive an emailed newsletter designed to help you know a little bit more about the
industry, your peers, event opportunities, and the latest news reports on such issues as Cybercrime,
New Payment Platforms,
8) Participate in MRC Benchmarking Surveys8) Participate in MRC Benchmarking Surveys
Participate in surveys: Regular surveys have been created in response to a growing demand from
the Merchant community. The topics covered in the MRC Online Fraud Survey include:
 Fraud rates for European orders
 Order rejection rates
 Manual fraud review practices p
 Tools used to manage online fraud
All individual responses and contact information are kept completely confidential by our survey
agency.
Access survey results: The MRC provides members with exclusive access to industry‐specific data
and information used to help multi‐channel and e‐Commerce merchants with research and studies
designed to help measure operational functionality and efficiencydesigned to help measure operational functionality and efficiency.
9) Utilize the Latest MRC Web 9) Utilize the Latest MRC Web Site Site ToolsTools
The Platinum Members area includes unique information that provides merchants with tools and
resources that help them effectively fight fraud, mitigate risk, and process global on‐line payments.
The MRC provides information on the most effective practices in improving e‐Commerce operations.
The MRC Resource Area will be your connection to information on a wide variety of topics relating
to global online payments. You will be able to browse the Document Library, find links to other
organizations in the industry, or look at job postings. MRC Platinum Members access a
comprehensive e‐Library that includes a full collection of articles, publications, links, and more.
All MRC Platinum Members also have access to our comprehensive Member Directory that allows
members to connect with specific companies or individuals.p p
In addition, the MRC Member web site includes a specific section on Q&A to our experts regarding
major sector issues. This area allows you to see their answers to pressing questions facing the
industry today.
10) Take Advantage of Our Industry 10) Take Advantage of Our Industry Job Job PostingsPostings
h ll b b l b d bThe MRC allows members to post job opportunities. MRC Platinum Member can send job postings
that stay active for up to 3 months.
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9. 11) Assert Your Leadership11) Assert Your Leadership
Feel like joining the MRC Board? The organization holds elections yearly to select Merchant
representative for its European Advisory Board. This body drives the development and momentum
of the merchant community in Europe.
12) Form a New Affinity Group12) Form a New Affinity Group
MRC Affinity Groups allow industry experts with similar business interests the opportunity to join
together for networking, education, benchmarking, advocacy and data sharing purposes. Affinity
Groups are made up of online and multi‐channel merchants with common or related interests,
business models, and/or industry issues.
Current MRC Affinity Groups included stakeholders in the Classifieds Industry and the Online GamingCurrent MRC Affinity Groups included stakeholders in the Classifieds Industry and the Online Gaming
Industry.
Join Now!Join Now!
ll k h h h k lFinally, we ask that you join the Merchant Risk Council.
You can learn more about the MRC and MRC membership by going
to our web site (www.merchantriskcouncil.org) and clicking the Membership
button.
Join now and receive member benefits through 2011Join now and receive member benefits through 2011.
There is no other organization that supports and promotes operational excellence
when it comes to Fraud Risk, Security Risk and Payment Strategies.
Independent data clearly shows online merchants benefit from MRC membership:
 Over the past three years, MRC members have reported an average of 25% lower revenueOver the past three years, MRC members have reported an average of 25% lower revenue
loss due to online payment fraud than similar merchants not with the MRC.
 Chargeback rates are 24% less that similar merchants not with the MRC.
 The % of orders that are manually reviewed are nearly three times higher by non‐member
merchants, than MRC member merchants.
(These finding are direct from the 2009 North American CyberSource Online Fraud Survey)
Sh ld d t i d t di th b fit f th MRC l l tShould you need any support in understanding the benefits of the MRC, please let
us know and we will be happy to supply resources or assist in the conversation.
If you have ANY other questions about the organization, please don’t hesitate in
calling our European office at +34 91 5247512, or emailing
us at nv@merchantriskcouncil.org.
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10. MRC Platinum Member Testimonials:MRC Platinum Member Testimonials:
“Witnessing the growth of the MRC has been both profound and amazing! Our members are truly setting the
pace for e‐Commerce best practices.”
‐ Ronda Sifford, Risk Management Group Manager, Microsoft
“The MRC offers a unique opportunity for merchants to come together to win the battle against fraud.”
‐ Sheryl Pinto, Revenue Protection, Travelocity.com
“Through proper education and networking, merchants find that they are not alone in the battle against
fraud. Our involvement with the MRC has allowed us to assimilate these valuable tools throughout our
company.”
‐ Eric Gustafson, Supervisor of Loss Prevention, Infinity Resources
“The MRC is the industry leader in bringing together companies from all areas of e‐Commerce. By creating
this partnership, it allows me to utilize the experience of others to be creative and innovative as it pertains to
my responsibilities in retail operations.”
‐ Jerett Sauer, Director Loss Prevention, Gap Direct
“It is so inspiring to be surrounded by a group of professionals this enthusiastic about managing online
payment fraud.”
‐ Jill Thomsen, Senior Accounting Associate, Corbis
“The MRC has helped me better understand the scope of the threats to my business, as well as the resources
available to mitigate those threats. The ability to collaborate and learn from my peers through MRC events
has been of tremendous value.”
‐ James Pierson, Trust and Safety Program Manager, Linden Lab
“Online gaming is experiencing huge growth. The MRC understands we are at the digital frontier and actively
supports our risk management efforts.”
‐ Min Kim, Director of Game Operations, Nexon
“The MRC provides us with access to industry expertise and contacts that greatly assist us in our ability to
detect and prevent e‐Commerce payment fraud.”
‐ Jason Calhoun, Enforcement Manager, Rosetta Stone Ltd.
“The MRC is a major conduit from the merchant community to Law Enforcement. If we’re not working with
LE, we’re not doing our part to catch the bad guys.”
‐ Fred Howell, Senior Security Assurance Specialist, Bose
“Over the past several years, I’ve seen the MRC evolve from a select group of merchants, networking about
online fraud prevention, into the foremost organization dedicated to educating the industry on issues
relating to e‐Commerce risk and payments.”
‐ Brent Viglione, Fraud Manager, Nike
“The MRC is an invaluable resource to our operations. We have learned so much from our fellow
Platinum members.”
‐ Carolyn Davis, Director, Fraud & Chargebacks, Ticketmaster
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11. MRC Global Board of DirectorsMRC Global Board of Directors
MRC European Advisory BoardMRC European Advisory BoardMRC European Advisory BoardMRC European Advisory Board
MRC Americas Advisory BoardMRC Americas Advisory Board
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12. MRC StaffMRC Staff: :
Tom Donlea, Executive Director
B K ll Di t Fi d O tiBruce Keller, Director, Finance and Operations
Jenny Kieffer, Technology and Operations Coordinator
Michael Mara, Program Manager
Jordan Rubin, Communications Manager
Liz Sundquist, Education Manager
Nicolas Vedrenne, European Managing DirectorNicolas Vedrenne, European Managing Director
The Merchant Risk Council The Merchant Risk Council Offices:Offices:
GLOBAL HEADQUARTERS EUROPEAN OFFICE
2400 North 45th, Suite 15 Ibercenter, Gran Via 6
S ttl WA 98103 USA 28013 M d id S iSeattle, WA 98103 USA 28013 Madrid, Spain
Email: info@merchantriskcouncil.org Email: nv@merchantriskcouncil.org
Phone +1 206.364.2789 Phone +34 91 5247512
Fax +1 206.367.1115 Fax +34 91 5247499
MRC Web Site:MRC Web Site:MRC Web Site: MRC Web Site:
www.merchantriskcouncil.org
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