This curriculum vitae summarizes Melissa Lee Volschenk's education and work experience. She has a matric qualification from 2010 and experience in administration, customer service, and sales roles from 2004 to present. Her current role since 2015 is Administrator, Junior Researcher, and SAP Training Coordinator at Blue Pencil Consulting, where her responsibilities include administration, client support, training coordination, and resource management.

1. Curriculum Vitae
Melissa Lee Volschenk
Employment History
2016
Melissa-lee
4/10/2016

2. Personal Information
Name : Melissa Lee
Surname : Volschenk
Address : 15 Candlewood Road
Weltevredenpark
Roodepoort
Cellphone : 074 512 5013
Email : melissavolschenk15@gmail.com
Identification Number : 900528 0104 084
Nationality : South African
Gender : Female
Marital Status : Married
Dependents : 2
Health : Excellent, no health issues
Smoker : Non-Smoker
Drivers licence : Yes + Own car
Criminal Record : None
(No objection to a check)
Education
Highest qualification : Matric
Date completed : 2010

3. Education continued...
High School : Damelin Eden Randburg
Subjects : English HG, Afrikaans HG,
Mathematical Literacy HG,
Life Orientation SG,
Business Studies HG,
Computer Applications Technology HG,
Hospitality Studies HG
Awards : Half colours for rugby and Beach
Volleyball
Certificates : Placement Partner Certificate of
training – 2015
First Aid Level 1 Certified - 2016
Employment History
Name of company : Blue Pencil Consulting (Pty) Ltd
Period : April 2015 – Present
Position : Administrator, Junior Researcher &
Sap Training Co-ordinator
(R15 370 p/m + GAP Cover &
Life & disability cover & 13th
Cheque)

4. Employment history continued...
Duties
Overview:
The administrator will oversee daily office administration as well basic resourcing
responsibilities. Provide administration support and assistance to our internal
clients, projects & SAP Training Schedule.
Purpose:
• Data processing- updating company records and documents.
• Filing and scanning maintenance- responsible for maintaining all office filing
as well as uploading these documents onto the system.
• Basic Administration - Scheduling appointments, email and telephone
correspondence, filing, scanning, recording and updating schedules and
database.
• Supporting Manager in their daily roles and responsibilities.
• Training Schedule - Co-ordinate and run the Training side of the business
• Ad Hoc functions - Relating to internal functions and responsibilities.
PRIMARY FUNCTION
Key performance areas:
Resourcing:
• Load new requests on placement partner
• Advertise spec’s in relevant areas – BPC website, LinkedIn, Careers 24
• Pull placement partner reports relevant to the spec
• Source and screen responses that you have received
• Candidate liaison via the database and Placement Partner
• Conducting screening interviews on the candidates that may be suitable
• Building, managing and maintaining existing and new consultant
relationships
• Ensuring systems, policies and procedures are strictly adhered to
• Submit CV’s to Manager, with the candidate expected rate and availability.
• Update Placement partner with candidate interaction
• Pre-interview prep for candidates
• Post interview follow up with candidates
• Update placement partner with all interview feedback
• Negate unsuccessful candidates

5. • Ensure Terms and Conditions are complied with
• Networking on a daily basis with Consultants
• Build networks to source passive candidates
• Ad Hoc Resourcing functions, Tenders and internal queries
• Obtain updated CV’s for all permanent staff on a quarterly basis and upload
to placement partner.
Administration and Contract Management:
• Save all relevant documentation sent by my Manger onto the server - client
or candidate.
• Have all client documentation signed and saved by the appropriate BU
Managers.
• File all the original documentation in the correct order.
• Once received the consultant contract, complete a client sign off sheet,
schedule update and contract and rates spreadsheet.
• Scan completed contracted to the server and return completed contract to
the Consultant.
• Once consultant is onsite, follow up with Resource Consultant/Internal Client
if there will an extension on the contract and follow up on any outstanding or
incorrect invoices sent by the consultants or clients. Monthly report to be
given to Manager.
• If there is no extension, prepare a notice of conclusion and send to
Consultant.
• Notify Shared Services and Accounts of the last day of consultant for VIP and
timelive.
• Ad Hoc Administration and Internal functions and internal events.
Training Co-ordination & Administration
• Receive confirmed dates for SAP training Consultants on a yearly basis from
SAP South Africa & Other Clients.
• Update Training Calendar Schedule & distribute to relevant parties.
• Update contract & Rates spreadsheet for the SAP Training Consultants.
• Complete Schedule update form.
• Email Schedule update to all relevant parties.
• Receiving of SAP course cost requests.
• Log onto SAP online store to retrieve the info using the search bar by typing
in the course code.
• Choose either Classroom or E-Learning options depending on the client’s
needs.

6. • Email course pricing & dates back to relevant person/client.
• Meet with Training Manager once a week at the office or at SAP in
Woodmead to go over the Training Schedule to add, update or remove
courses from the Schedule.
• Arrange suitable Trainers to assist our clients with Training based out of the
country.
• Ensure Trainer Onboarding Documents are received and correct, then
approve.
• Follow up with client with regards to travel arrangements for the relevant
Trainer/s & ensure it is sent at least 3-4 working days in advance of travel to
ensure we have enough time to order the forex.
• Once all travel confirmations/booking have been received, I send it on to the
trainer/consultant as well as print copies and put them in a travel folder for
them to take copies along on their travels.
• Touch base with Trainer to confirm that everything has run smoothly and
that their students arrived on the first day for training and the remaining
days after that.
• Follow up with SAP South Africa/Relevant client with regards to PO’s for the
duration of each Trainers course/s for billing purposes.
• Follow up with SAP & other clients to see what courses will be going ahead
and which are cancelled.
• If a course/s were cancelled then I notify all relevant parties and update the
Training Schedule Calendar accordingly.
• Filing of all paperwork in their relevant files.
• Enrol clients/persons/staff for SAP Courses or Certifications & complete all
the admin behind it.
Adhoc PA Function (Not remunerated for):
I have been doing PA work very often on an adhoc basis without extra
remuneration.
My duties were as follows:
 PA to 2 Directors – Samantha Snyman & Pippa Foster
 Coordinating office décor renovations
 Shopping for groceries and furniture items when required
 Assisting with the coordination and set up of board meetings
 Minute taking
 Director appointment scheduling
 Buying of lunch for the directors & my manager


7. Employment history continued...
 Sourcing quotations for events, catering, office equipment, office furniture,
facilities (Plumbing problems, bee control etc)
 Staff travel arrangements, accommodation for and car hire
 Sub-management of facilities staff
 Arranging of the companies monthly employee birthday/ farewell / welcome
celebrations or Friday drinks
 Assisting in planning and running of company corporate events and
conferences
 Ensuring all facilities are in good working order and to solve any facilities
issues that may arise
 Assisting facilities staff with putting in any leave they may require and
ensuring the procedure is adhered to
 Purchasing of facilities equipment
SKILLS, COMPETENCIES & ATTRIBUTES:
Computer literate: MS Office, Excel
• Ability to work independently with minimal supervision
• Strong sense of judgment
• Reliability
• High level of Integrity
• Ability to use own initiative
• Self-motivated
• Deadline driven
• Proactive & innovative approach to problem solving
• Attention to detail, meticulous and thorough
• Good interpersonal skills and credibility in dealing with senior staff,
colleagues, clients and candidates
• Work well under pressure
• Team player
• Computer literate
• Eager to learn
Reference : Samantha de Jong
Senior Business and Resourcing Administrator
(Who I report into directly)
082 552 3865

8. Francois Aspeling
SAP Training Manager
082 665 3694
Character Reference : Arlene Velloen
HR Manager
011 484 5364
Imke van Eeden
E-learning Project Manager
083 327 8299
Berti Vosloo
Accounts assistant & Administrator
011 484 5364
Reason for leaving : I was served a letter of possible
retrenchment on the 22nd
March 2016
and had to take voluntary
retrenchment
Name of company : Advantage Air Africa
(Germiston)
Period : August 2014 – March 2015
Position : Internal sales & Administration
(R11 000.00 p/m full time)
Duties : Processing of all customers Purchase
orders, placing all custom orders into
production, on occasion ordering of
items for stock, following up on the
progress of orders that are being
manufactured on a daily basis,
informing customers of any delays
on their orders or of stock shortages,
quotations on stock items as well as
items to be manufactured, customer

9. service and complaints, taking clients
calls for queries, telephonic pricing
and information. Serving of walk in
customers & taking payment via cash
or card. Following up with customers
on their collection of orders when they
don’t stick to schedule. Queries on the
delivery of goods to customers.
Communication to customers via email
Document control or delivery docs,
purchase orders, proof of payments,
and emails. Working on the
Australian based program called
Triumph. Ordering of sheet metal from
external suppliers. Checking of the
financial status of customers accounts.
Invoicing as and when needed.
Product knowledge & any other adhoc
duties as and when required.
Reason for leaving : Travelling distance was too great after
they moved areas in Dec 2014
Reference : Abri Henning
General Manager
082 320 6214
Suraya Hossein
Operations manager in our
manufacturing section
083 235 5441
Name of company : Air Conditioning Services
Period : June 2014 – August 2014
Position : Personal Admin Assistant

10. (3 Month Temp Position)
R7000.00 p/m half day
Duties : Calling suppliers for pricing on spares,
emailing and faxing of quotes to
customers, compiling schedules on
Excel for financial year end, sourcing
of supplies from varies suppliers,
compiling a list of companies that
could possibly generate new business,
checking which clients have or have
not paid their invoices up to date,
filing of payment remittances, job
cards, invoices, quotes and bank
statements, do internet banking
transfers on the owners behalf for
suppliers and staff, arranging
collection of parts from the supplier,
capturing of paid invoices into
Quickbooks, answering calls and any
adhoc duties required.
Reason for leaving : My temp position has been completed
Reference : Lee Dunning
HR & Payroll administrator
0833459621
Name of company : Air Technology Services
Period : September 2013 – November 2013
Position : Service & maintenance co-ordinator
(R7,500.00 p/m)
Duties : Log client call outs via telephone or
email, dispatch technicians, opening of
new jobs on pastel, manage my
technicians job cards, capturing of job
cards onto pastel evolution, compiling
of technicians weekly timesheets onto
excel for their salaries to be paid,

11. calling suppliers for pricing on spares,
quotations on excel, emailing and
faxing of quotes to customers,
processing of quotation authorisations,
placing of orders with supplier on
pastel then notifying our driver to
collect the order, closing of jobs for
costing and invoicing, authorization of
invoices, printing of service schedules,
arranging services with customers,
opening of new services onto pastel
(evolution) Doing goods received
vouchers, giving petrol slips to the
technicians, Sorting out of all queries
related to my service team, listing of
all Incomplete jobs and give feedback,
on-line customer systems, cni jobs
that aren’t chargeable, correcting of
service schedules, return to supplier
vouchers and taking on my colleagues
work whenever she is away while
doing mine, handling queries or
complaints.
Reason for leaving : I decided to pursue better job
opportunities.
Reference : Billy Pollock
Owner/Director
011 473 1224
Name of Company : Air Conditioning Services
Period : January 2013 – 15 September 2013
Position : Personal Admin Assistant
(R6000.00p/m)

12. Duties : Replying to general customer email
queries or complaints, filing of the
following: customer invoices, company
bank statements, receipts both
personal and for company, supplier
invoices and Job cards.
Arranging appointments for new and
existing customers, receiving and
making of phone calls on my boss’s
behalf, basic pastel such as: supplier
and customer tax invoices, cash book.
Monthly excel statements for
customers, surveys of air conditioning
equipment, Organization of files,
stationary, diary, the boss’s desk and
personal items.
Reason for leaving : I found better job opportunities
Reference : Yvette Thompson
Sole owner
0837925212
From January 2009 – October 2009 I did not work.
From June 2007 – December 2008 I travelled to 3 countries for a long
holiday and to seek working opportunities for my future.
Name of company : Manhattan Nightclub
Period : November 2009 – May 2010
(Has changed ownership since)
Position : Part-Time Shooter/Promotion girl

13. Duties : Promoting and selling of alcoholic
beverages, Live entertainment and
attracting new customers
Reason for leaving : I decided to concentrate on the
last 6 months of my schooling
career
Reference : Luke/Guy/Lyle
Tel . 011 803 7085
January 2011 – October 2012 I did not work.
Name of company : Chinese Kitchen
Period : April 2006 – June 2007
(Restaurant has since changed
ownership)
Position : Part-Time Waitress/Cashier
Duties : Taking food and drink orders from
all seated patrons and walk in clients,
handling of the money and helping
cash up at the end of each night
Reason for leaving : I went overseas to seek working
opportunities
Reference : Dorethy/David (surname unknown)
Tel. 011 958 2668
Name of company : Cedar Bakery
Period : June 2004 – December 2004

14. Position : Sales clerk and Customer service
Duties : Serving customers by packaging their
baked goods, taking cake and or
pastry orders, taking payment and
stocking of pastry tables and cake
fridges
Reason for leaving : Minimum wage
Reference : Business closed down