1. MELISSA SCOTT
2426 Hazens Notch Rd. Montgomery Center, VT 05471
melissa.lampkins@gmail.com
(802) 242-0860
P R O F E S S I O N A L E X P E R I E N C E
Comcast Cable – Technology & Product, Philadelphia, PA March 2014 —Present
Product Trial Manager – Product Evaluations & Trial Team
• Managing product trials for Xfinity X1 Platform products in preparation for customer release.
• Overseeing the end-to-end trial process, including recruitment, selection, and onboarding of product trial participants.
• Extracting product feedback and issues from participants, and then packaging, and presenting findings to product owners.
• Managing multiple product trials while maintaining consistent product team satisfaction.
• Conducting in-person product feedback focus sessions, including planning and delivering feedback data to product owners.
• Working with cross-functional teams (product developers, owners, project managers, and operations) to move projects forward.
• Effective management of approximately 50 Xfinity Product trials, including The New X1 Guide, Xfinity Share, NBC Olympics Coverage
Delivery, 10 new X1 Set-Top-Boxes, and dozens of other products currently in production.
Comcast Cable – Technology & Product, Philadelphia, PA December 2013 —March 2014
Program Manager (interim) – Xfinity X1 Platform
• Supported management of full program lifecycles for the X1 Platform.
• Identified project risks and mitigation strategies and drove issue solutions to completion.
• Communicated with stakeholders including development teams, operations, product, and senior leadership.
• Maintained processes critical to the development of X1 Platform Apps through production, QA, testing, trials, and deployment.
Ally Financial, Fort Washington, PA May 2012—December 2013
Project Manager II
• Lead risk policy compliance projects for up to twenty vendors at one time on behalf of sourcing managers and LOBs.
• Communicated risk analysis results with stakeholders on behalf of the Supply Chain Risk Assessment Office.
• Managed deliverables schedules for seven subject matter experts from project assignment to completion.
• Coordinated onsite risk assessment visits for foreign and domestic vendors.
Pharmacy Technician Certification Board, Washington, DC February 2006—June 2011
Senior Program Manager
• Managed client relationships with six retail pharmacy chains including Walgreens, CVS, Target, and Albertsons.
• Delivered excellent customer service to key retail partners while consistently demonstrating the value of PTCB’s client services.
• Held weekly touch points with retail clients in addition to providing consistent responsiveness on a day-to-day basis.
• Helped launch web applications, supported external communications, strategic planning, budget management, and reporting.
• Managed the work of critical program vendors, oversaw their performance, and authorized their payments.
• Crafted communications to client accounts, customers, and other stakeholders.
• Extracted data and compiled performance data to report to executive leadership.
Kaplan Test Prep and Admissions, Washington, DC May 2004–February 2006
Program Manager
• Provided support to senior regional marketing staff.
• Scheduled and performed sales presentations.
• Represented Kaplan at career and graduate school events.
O T H E R E X P E R I E N C E
The Walt Disney Company 2001
Attended business courses led by Disney marketing professionals in exchange for providing superb customer service working in the Walt
Disney World resort.
T E C H N I C A L S K I L L S
Technical Knowledge—Jira Issue Management, Social Media Platforms, MS Office, Excel, PowerPoint, SharePoint, Project, Visio,
Basecamp, WordPress, various business solutions platforms.
E D U C A T I O N
North Carolina State University—Bachelor of Arts in Political Science 2003