1. Mr. John Baker
General Counsel
Uniformed Services University
jbaker@usuhs.mil
Mr. John Baker (COL, USA, JAG, Ret) is the Uniformed Services University’s
General Counsel. He has held this position (and that of Assistant Professor) since
2000, and has been a member of the MedXellence faculty for seven years.
Mr. Baker has 23 years experience as an Army Judge Advocate with publications
in The Advocate and Military Law Review, and has written opinions as an
Appellate Military Judge on the Army Court of Criminal Appeals. He has also
served as an Associate Professor at the US Military Academy and as a civilian
attorney for the Defense Legal Services Agency.
He is a graduate of the U.S. Military Academy and obtained his Juris Doctor (JD)
Degree from the University of Maine, and his Master of Laws (LLM) degree from
New York University.
His areas of expertise include: criminal law, international law, health law,
intellectual property law, and professional ethics.

2. Dr. Galen L. Barbour
Director, Health Services Administration, Preventive Medicine and Biometrics
Uniformed Services University of the Health Sciences
gbarbour@usuhs.mil
Dr. Barbour (former Capt, USAF MC) is the Director of the Health Services Administration
Division, and Professor of Preventive Medicine and Biometrics at the Uniformed Services
University of the Health Sciences.
As professor of Preventive Medicine, USUHS, he provides leadership and overall direction to
the education and research efforts of the Division of Health Services Administration and
along with academic involvement in the Department's graduate level programs including the
Masters in Public Health and the Masters in Healthcare Administration and Policy.
He oversees and directs the Medical Executive Skills Training Course, organizes and
coordinates the research efforts of the Division in areas of performance measurement,
efficiency and health services delivery.
During his career, Dr. Barbour held various clinical and academic positions including:
Director of Planning, Education and Performance Improvement and Professor of Medicine,
Georgetown Medical School and George Washington School of Medicine; Associate Chief
Medical Director for Quality Management, Department of Veterans Affairs Central Office
Headquarters; Chief Medical Service, Professor and Vice-Chair, Department of Medicine
Hampton, Virginia VA Medical Center and Eastern Virginia Medical School; and Director,
Hemodialysis Unit and Associate Professor of Medicine, Little Rock Arkansas VA Medical
Center and the University of Arkansas School of Medicine.
A Graduate of the University of Arkansas Medical School, he is Board Certified in Internal
Medicine and Nephrology and has published numerous articles, books, chapters and
educational materials in more than 40 years in academic medicine. On active duty (1966-
1968), Dr. Barbour served as the Officer in Charge of the Dispensary Branch, USAF
Hospital, Sheppard AFB; he was awarded a Commendation Medal at the completion of that
tour.
His areas of interest/expertise include health services and population health research,
health care management, and performance measurement and improvement. Dr. Barbour
regularly teaches modules and classes at the medical student and graduate student level.

3. Dr. Patricia A. Buss
Senior Medical Director
Health Net Federal Services
patricia.a.buss@healthnet.com
Patricia L. Buss (CAPT, MC, USN Ret) is the Senior Medical Director for Health Net Federal
Services in Arlington, Virginia.
Dr. Buss has 17 years in executive medicine with extensive experience and comprehensive
understanding of healthcare quality, patient safety, health plan benefit development and
administration. As medical director for Health Net Federal Services (2008-present), Dr.
Buss is involved on a daily basis with quality and benefit issues.
She has 21 years of experience in the U.S. Navy, holding various positions including the
Deputy Chief Medical Officer, TRICARE Management Activity where she provided oversight
for a range of quality improvement, patient safety, population health/medical management,
and behavioral medicine programs that impact the direct care and purchased care
components of the TRICARE Military Healthcare System. Additional positions include:
Executive officer (US Naval Hospital Okinawa) and Chief of Clinical Staff (National Naval
Medical Center) where she contributed expertise in crisis management, public relations, and
change leadership.
Dr. Buss obtained her MD degree from Brown University and her MBA from George
Mason University. Her areas of expertise include healthcare quality, health plan benefit
development and administration, and DoD/TRICARE medical policy.

4. Mr. Frank Cassagnol
MedXellence Program Manager
Uniformed Services University
frank.cassagnol@usuhs.mil
Frank Cassagnol is the program manager for the MedXellence Course. He served in
the US Marine Reserves for 8 years and was a civilian employee in Japan at
Commander Fleet Activities Yokosuka for 6 years.
He has a BS in Business Administration. His areas of expertise include Project
Management and Marketing.

5. Carol J. Cooper, JD, LL.M.
Deputy General Counsel
TRICARE Management Activity
carol.cooper@tma.osd.mil
Carol J Cooper (CAPT USN JAG, Ret) LL.M., is currently TRICARE Management Activity’s
(TMA) Deputy General Counsel. In this position, she provides TMA leasdership support in
programs, policy, and legislative issues.
CAPT Cooper has 27 years experience in the U.S. Navy, Judge Advocate General’s Corps
1978-2005, holding various positions including: Executive Officer, Naval Legal Services
Office National Capital (Metro DC area); Commanding Officer Naval Legal Services Office
Pacific (Hawaii, Guam, Japan); Director, Appellate Defense Division, Office of the Judge
Advocate General; Appellate Judge, Navy Marine Corps Court of Appeals; Staff Judge
Advocate, National Naval Medical Center; Staff Judge Advocate, Navy Bureau of Medicine
and Surgery.
She obtained her BA, Master of Accountancy (MAcc), and Juris Doctor (JD) degrees from
Florida State University, and her Master of Laws (LL.M.) degree from George Washington
University.
Her areas of expertise include the DoD Quality program, DoD/VA sharing, managed care
medical benefits, and DoD pharmacy program benefits.)

6. Dr. Raymond “Tres” Crawford
Assistant Professor, Health Services Administration
Uniformed Services University
rcrawford@usuhs.mil
Dr. Crawford (Col, USAF MC, Ret) is an Assistant Professor in the USU Health
Services Administration Division and Medical Director of the University’s Military
Health Services Research Center (MHSRC).
During his 25-year Air Force career, Dr. Crawford held various clinical positions
including Surgical Department Chair at Maxwell AFB, AL; and leadership
positions including command of the hospitals at Edwards and Shaw AFBs, Deputy
Command Surgeon at US Air Forces, Europe, and Director of the Clinical Quality
Management Division for the Surgeon General at Bolling AFB, DC.
Following retirement, he has served as the Director of the DoD Civilian External
Peer Review Program (later the National Quality Management Program) and as
Senior Clinical Scientist at SAIC where he manages the TRICARE Europe Nurse
Advice Line.
Dr. Crawford obtained his undergraduate and MD degrees from the University of
Arkansas, and his MBA from Troy University.
His areas of interest/expertise include health services and population health
research, health care management, and health care quality management.

7. Mustafa Dajani
IT Coordinator, Health Services Administration
Uniformed Services University of the Health Sciences
mustafa.dajani.ctr@usuhs.mil
Mustafa Dajani is currently the IT Coordinator, Health Services Administration, Preventive
Medicine and Biometrics, Uniformed Services University, Bethesda, MD.
Mr. Mustafa’s responsibilities include the design, implementation, and maintenance of all
aspects of the MedXellence website (http://medxellence.usuhs.mil). Besides his duties for
the MedXellence program, he maintains the department website
(http://www.usuhs.mil/pmb/hsa/) as well as several servers dedicated to housing and
centralizing secure data utilized for mission-critical applications and research.
His area of expertise includes IT design implementation, and planning.

8. CDR Glen Diehl
Program Director and Assistant Professor
Uniformed Services University of the Health Sciences
glen.diehl@usuhs.mil
Glen Diehl, PhD is a Commander in the U.S. Navy and Assistant Professor at the Uniformed
Services University in Bethesda, MD. CDR Diehl obtained his PhD from American University
with a focus in Public Policy and Economics. His Master’s Degrees are from the Naval War
College and Baylor University.
CDR Diehl’s shore assignments include: Legislative Liaison for the Secretary of the Navy’s
Office of Legislative Affairs (portfolio focus on humanitarian assistance and health policy).
He continues his work the U.S. State Department and the Defense Security Cooperation
Agency that began while at Legislative Affairs. Additionally he served as an Assignment
Officer/Detailer, Flag Aide, Administrative Officer and Department Head. His operational
duties include tours with the USS THEODORE ROOSEVELT (CVN 71) and the 2ND Marine
Division.

9. Dr. Michael Dinneen
Director, Strategic Planning and Business Development
Office of the Assistant Secretary of Defense for Health Affairs
michael.dinneen@ha.osd.mil
Michael Dinneen (CAPT USN MC, Ret) is currently the Director, Strategic Planning
and Business Development, Office of the Assistant Secretary of Defense for Health
Affairs.
He obtained his MD and PhD degrees from the Medical College of Virginia.
His areas of expertise include strategic planning and business transformation in
Federal Healthcare, skilled communicator, accomplished clinician and educator, and
managing complex healthcare systems in a changing healthcare environment.

10. Kevin A. Dorrance , CDR, MC USN
Department Head, Internal Medicine
National Naval Medical Center
kevin.dorrance.@med.navy.mil
CDR Dorrance manages the National Naval Medical Center (NNMC) and Walter Reed Army
Medical Center (WRAMC), Internal Medicine Departments, overseeing several diverse
specialty clinics to provide quality medical care for active duty and distinguished federal
service members, retirees, and their families. He directs medical treatment programs
across the General Internal Medicine, Nephrology, Rheumatology, Infectious Disease,
Endocrinology, Allergy, Diabetes Care Center, and Gerontology clinics. CDR Dorrance has
worked as a General Internist for 11 years.

11. Sandra Elliott
Program Analyst, Health Services Administration
Uniformed Services University
selliott@usuhs.mil
Sandra Elliott, M.S.A. is currently the Program Analyst, Health Services
Administration, Preventive Medicine and Biometrics, Uniformed Services University,
Bethesda, MD.
Ms. Elliott is the point of contact and coordinator for budget, procurement, data
system and other administrative matters for the MedXellence program. She
prepares financial reports for personnel costs, travel, service, procurement
requirements, and status of contract expenditures, and tracks expirations dates and
funds. Ms. Elliott's primary responsibility is managing the faculty's CME activity files
and analyzing MedXellence evaluations for participant growth and course
improvement.
Previous position and responsibilities include Program Coordinator for the National
Capital Area Pediatric Residency Program. In this capacity, she managed
administrative-related issues for 37 interns and residents both at Walter Reed Army
Medical Center and National Naval Medical Center. In addition, she managed
pediatric rotation schedules for medical students; residency program files for
accreditation and site visits; and developed marketing and recruitment tools to
third year medical students.
Ms. Elliott obtained her Masters from Trinity University, Washington, DC.
Her areas of expertise include program evaluation and management.

12. CDR James Ellzy
Chief
Department of Family Medicine DeWitt Army Community Hospital
james.ellzy@amedd.army.mil
CDR James Ellzy has 13 years of service in the U.S. Navy. He currently serves as the
Deputy Medical Director and Director for Clinical Quality, Office of the Chief Medical Officer,
TRICARE Management Activity, Falls Church, VA. He is also the Vice Chairman of the DoD
Pharmacy and Therapeutics Committee and faculty for the Navy’s Clinic Management
Course.
Collectively, the four Medical Directors in the Office of the Chief Medical Officer: (1) conduct
clinical reviews and provides clinical based decisions for benefit appeals, changes, and
emerging technology, (2) provide information for benefit clarification, (3) provide clinical
oversight of programs for patients with special needs, and (4) foster cross-system
communication of benefit issues, changes and clarifications through the monthly Medical
Directors Forum.
Prior to serving at TMA, CDR Ellzy served as the Lead in the Office of Clinical Quality at
Naval Medical Center San Diego (Balboa) where he was in charge of Population Health as
well as ORYX, NPIC, and NSQIP metrics.
CDR Ellzy obtained his M.D. from East Tennessee State University.
Dr. Ellzy is a board-certified family physician.
His areas of expertise include: Population Health, Medical Informatics, Coding and capturing
productivity.

13. Mr. Todd Gibson
Chief of Business Planning
TRICARE Management Activity
todd.gibson@tma.osd.mil
Mr. Todd Gibson, (CAPT, MC, USN Ret) currently serves as Chief, Business Planning
for the Portfolio Planning and Management Division, TRICARE Management Activity.
In this position, Mr. Gibson chairs the Military Health System Business
Planning Workgroup: a tri-service team responsible for providing the necessary
focus points for coordinating, developing, implementing, and overseeing the MHS
Business Planning process and the Business Planning Tool. He is responsible for
developing the direction of Uniformed Services and TRICARE Regional Offices use in
developing annual business plans. Additionally, Mr. Gibson is actively engaged in
facilitating collaboration/sharing opportunities between the Departments of Defense
and Veterans Affairs.
Mr. Gibson obtained his MBA degree from Webster University.

14. Mr. William “Mike” Hirst, BSN, MPH, CPHQ
Epidemiologist/ Data Service’s Director
Population Health Consultant
Southcentral Foundation, Anchorage, AK
hirstw@gte.net
Mr. Hirst currently serves as an Epidemiologist and Data Services director for
Alaska’s largest tribal health organization, where he oversees data collection,
analysis and performance evaluation for the organization.
Maj Hirst (USAF, Ret) has over 20 years of military experience, beginning his
career in the enlisted ranks. He’s served as a Population Health Consultant and
Epidemiologist with the Air Force Medical Service’s Population Health Support
Division, was a member of the National Quality Management Program/Scientific
Advisory Panel and the DoD Population Health Working Group.
Mr Hirst obtained his BSN from the University of Central Florida and his MPH in
Epidemiology from the University of South Florida.
Mr Hirst is a Certified Professional of Healthcare Quality with extensive
experience in the areas of process improvement and outcomes management.

15. Mr. Brandon Ho
HIPAA Compliance Specialist
Pacific Regional Medical Command
brandon.ho@us.army.mil
Brandon Ho is the HIPAA Compliance Specialist for the Pacific Regional Medical
Command based at Tripler Army Medical Center in Honolulu, Hawaii. In this
position, he ensures compliance for PRMC with both the security and privacy rules
for the Health Insurance Portability and Accountability Act.
He has 10 years clinical experience in Surgical Services and 6 years of experience
as an educator at a parochial school in Honolulu, Hawaii. He was hired by
BearingPoint Inc. as a Management Analyst in 2004, overseeing HIPAA Compliance
for the Pacific Regional Medical Command. He then moved to the U.S. Army to
continue work as the PRMC HIPAA Compliance Specialist. He has presented at
several functions throughout the country combining his experiences as a teacher
and Subject Matter Expert for patient confidentiality to encourage continued respect
for patient rights at all levels of patient care.
Mr. Ho obtained his CIPP (Certified Information Privacy Professional) from
International Association of Privacy Professionals.

16. COL Michael D. Lewis
Assistant Professor
Uniformed Services University of the Health Sciences
Principal Investigator
Congressionally-mandated Longitudinal Study on Military TBI Defense and Veterans Brain Injury
Center (DVBIC)
mlewis@dvbic.org
Michael Lewis, MD, MPH, MBA, FACPM, is currently at the Defense and Veteran Brain Injury
Center where he is the Principal Investigator for the Congressionally-mandated Longitudinal
Study on the outcomes of TBI from OIF/OEF. Previously he was the Director, Division of
Epidemiology and Biostatistics, at the Uniformed Services University. Other previous assignments
include the Global Emerging Infections System (GEIS) program director at the AFRIMS research
lab in Bangkok, Thailand; Director of the Primary Care and Flight Medicine Clinics at the
DiLorenzo Army Health Clinic at The Pentagon; and prior to medical school, as a line officer with
the 2nd and 7th Infantry Divisions. While at the Walter Reed Army Institute of Research, Dr.
Lewis was responsible for the conception and initial development of the ESSENCE program, the
nations first and largest syndrome-based disease outbreak recognition system that supports the
DoD medical system and is used in public health systems throughout the world.
Dr. Lewis is board-certified in General Preventive Medicine and Public Health and is a Fellow in
the American College of Preventive Medicine.
He obtained an MD degree from Tulane University, MPH degree from Johns Hopkins, and MBA
degree from American InterContinental University. He is an active duty Colonel in the U.S. Army.

17. Dr. Eric Marks
Director, Center for Education and Research in Patient Safety
Uniformed Services University of the Health Sciences
emarks@usuhs.mil
Dr. Eric S. Marks is a Professor of Medicine, Associate Professor of Nursing. He has
been involved in educational programs of the DoD Patient Safety Program for
approximately 11 years. He has co-directed multiple courses to train
patient safety managers, leadership, providers, and administrators within DoD.
Activities include the development, presentation, and review of curriculum
materials, presentations, and editorial activities for the DoD Patient Safety website.
He was a senior editor for the AHRQ-DoD joint publication "Advances in Patient
Safety" that was the first up-to-date compendium of some of the best patient
safety funded by the federal government. Dr. Marks serves on the American Board
of Medical Specialties Patient Safety Improvement Program Advisory Committee.
Dr. Marks has provided consultative services to a number of federal government
agencies including the Departments of State, Justice, and Health and Human
Services in the areas of practitioner credentialing, continuing medical education,
patient safety, medical malpractice, and legal issues of telemedicine.
Dr. Marks obtained his MD degree from the Bowman Gray School of Medicine of
Wake Forest University. He completed training in Internal Medicine and a Fellowship
in Nephrology at the Washington University Jewish Hospital in St. Louis. He served
on active duty in the PHS Commissioned Corps prior to his appointment at the USU.
Dr. Marks is Board certified in both Internal Medicine and Nephrology and maintains
active clinical teaching and patient care activities at the Walter Reed Army Medical
Center and the National Naval Medical Center.
His areas of expertise include: Patient Safety, Medical Error, Medical Microsystems,
and Quality/Process Improvement.

18. John McQueston
Director of Pediatric Respiratory Therapy
Legacy Emanuel Children’s Hospital
jmcquest@lhs.org
John McQueston (CAPT, MC, USN Ret) currently practices pediatric pulmonology at the
Children’s Hospital in Portland Oregon, where he is also actively involved in the quality
improvement and patient safety programs. His previous medical executive experience
includes tours as President of the Medical Staff at the Naval Medical Center Portsmouth,
Head of Quality Improvement at the National Naval Medical Center and the Navy Surgeon
General’s Specialty Advisor for Pediatrics. He received his medical degree from USUHS, and
his MBA from the College of William and Mary.

19. Dr. Gregg Meyer
Senior Vice President
MGH/MGPO Center for Quality and Safety
gmeyer@partners.org
Dr. Gregg S. Meyer is currently the Senior Vice President for the new Center for Quality and
Safety at Massachusetts General Hospital. A national leader in the area of quality and
safety, Dr. Meyer heads the multi-faceted efforts to set forth a vision for what quality and
patient safety at Massachusetts General Hospital should be.
As the previous Director of the Center for Quality Improvement and Patient Safety at the
Agency for Healthcare Research and Quality, Dr. Meyer was responsible for conducting and
supporting research on the measurement, improvement, and reporting of health care
quality including clinical performance measurement, patient safety issues, and consumer
surveys. He has served on numerous key committees related to quality and safety including
the Joint Commission's Board of Measurement, the World Health Organization's Scientific
Peer Review Group on Health Systems Performance Assessment and NASA's Medical Policy
Board.
Dr. Meyer obtained his MD degree from Albany Medical College; his MSc from Oxford
University and his SM from Harvard School of Public Health. He also served as a fellow in
the U.S. Senate Labor and Human Resources Committee’s health office. He has authored
over 80 articles, editorials, chapters and monographs, and is board certified in Internal
Medicine.
His areas of expertise include quality measurement and improvement, patient safety, and
federal / state health policy. In addition his experience includes health services researcher,
physician executive with broad responsibilities for the largest medical group in New England,
and continue to practice as a primary care general internist.

20. Mr. Joseph A. Procaccino
Legal Advisor to the Surgeon General
HQ USAF/SGJ
joseph.procaccino@pentagon.af.mil
Mr. Joseph A. Procaccino, Jr. is an attorney licensed in Virginia and the District of Columbia. He
received his Juris Doctor degree from American University and a Masters degree in Forensic
Medicine from George Washington University, both in Washington, D.C. He has been in
government service since 1969.
Mr. Procaccino is the Legal Advisor to the Surgeon General, United States Air Force, and serves
as Senior Counsel for Health Affairs for the Air Force Judge Advocate General. He also serves as
the legal representative to the Surgeon General’s Medical Practice Review Board and Clinical
Investigation Review Committee, and participates in the Department of Defense Health Affairs
Committee for Risk Management and Quality Assurance. He is appointed as an Assistant
Professor of Preventive Medicine and Biometrics at the Uniformed Services University for the
Health Sciences where he teaches Medical Jurisprudence and Bioethical issues. He has also been
designated as a lecturer on Bioethics at the Walter Reed Army Institute of Research, and is on
the faculty of the Defense Department’s Medxellence Program. He has spent twenty years as
Medico-Legal Editor of “The Reporter”, the journal of The Air Force Judge Advocate General.
Mr. Procaccino is the recipient of the James O. Wrightson Award as the outstanding civilian
attorney for the Air Force and holds both a Distinguished Educator Award and the Outstanding
Service Medal from the Uniformed Services University of the Health Sciences.
In addition to his government service, Mr. Procaccino is an Adjunct Associate Professor of Health
Law at the University of Maryland Graduate School, and an Adjunct Assistant Professor at Central
Michigan University, where he teaches ethics and medical law. He has been on the faculty of
Georgetown University’s Healthcare Leadership Institute teaching professional ethics during its
eleven year tenure, and served as an elected member of the Alexandria Hospital Corporation and
the New York Academy of Sciences. Mr. Procaccino has published numerous articles and lectures
internationally to healthcare and legal groups on the subjects of health law, medical liability, and
bioethics. He is also editor of the book “Thesaurus of Medical Word Roots.”
Mr. Procaccino is a retired officer, U.S. Army Reserve.

21. Gaston “Randy” Randolph, Jr.
Director of Strategy and Innovation
US Army Medical Command
gaston.randolph@us.army.mil
Gaston Randolph, Jr. (COL, MS, USA Ret) is the Director of Strategy and Innovation
for the U.S. Army Medical Command (MEDCOM) and Office of the Army Surgeon
General, Falls Church, Virginia.
Mr. Randolph has six years in strategy management and process improvement. As
the Director of Strategy and Innovation, Mr. Randolph is involved on a daily basis
implementing the Balanced Scorecard and Lean Six Sigma across the MEDCOM.
He has 30 years' experience in the U.S. Army, holding various positions including
the Commander, HHC and Operations Officer, 86th Combat Support Hospital, Ft.
Campbell, Kentucky; Command and General Staff Officer Course, Ft. Leavenworth,
Kansas; Executive Officer, 28th Combat Support Hospital, Ft. Bragg, North
Carolina; Medical Operations Officer, Operation GTMO, Guantanamo Bay, Cuba;
Assistant Chief of Staff, Security, Plans and Operations, 44th Medical Brigade, Ft.
Bragg, North Carolina; Medical Operations Officer, Corps Surgeon’s Office, XVIII
Airborne Corps Headquarters, in Ft. Bragg, North Carolina; Assistant Executive
Officer to the Surgeon General, Office of the Surgeon General, Department of the
Army in Falls Church, Virginia; and Lean Six Sigma Deployment Director, US Army
Medical Command, in Falls Church, Virginia.
Mr. Randolph obtained his MHA degree from Baylor University.
His areas of expertise include: Medical Operations on the Battlefield, Organizational
Strategy, The Balanced Scorecard, Continuous Performance Improvement, and
Lean Six Sigma.

22. Ms. Sharon Stone
Senior Financial Analyst, Decision Support Center
Office of the Army Surgeon General
sherry.stone@us.army.mil
Ms. Stone is a currently the Senior Financial Analyst in the Office of the Army
Surgeon General, Decision Support and Business Operations. Ms. Stone currently
serves on a multidisciplinary team in driving well-informed, objective health
services decisions for the Army Medical Department (AMEDD) by integrating
traditional research and analysis with advanced decision support tools in a learning
environment. Ms. Stone’s primary responsibility is ensuring AMEDD strategic
financial and non-financial values integrate into an operational plan through
business planning. She serves as the AMEDD representative in performance-based
planning. She is a key member in the functional and technical development of the
Tri-Service Business Planning Model and Tool to facilitate Military Treatment
Facilities (MTFs), Multi-Service Markets, Intermediate Commands, and TRICARE
Regional Offices in determining health care needs, forecasting purchased care
requirements, and supporting performance-based budgeting.
Ms. Stone has held previous positions including Army MEPRS Program Manager and
Europe Regional Medical Command MEPRS Manager.
Ms. Stone obtained her MHA degree from Central Michigan University.
Her areas of expertise include her keen ability to translate organizational strategy
into MTF operational activities and educating personnel at all levels of the
organization how those activities impact health care delivery.

23. Mr. Walter W. Tinling
Assistant Vice President for Resource Management/Assistant Professor
Uniformed Services University of the Health Sciences
wtinling@usuhs.mil
Mr. Tinling is a retired Navy Medical Service Corps Captain, with twelve years of experience
in Planning, Programming, Budgeting and Execution within the Department of Defense
Resource Environment. His last three years of active duty were spent managing the
TRICARE Contracts for the Secretary of Defense. He led the team that designed the financial
model and incentives inside the Next Generation of TRICARE Contracts. Mr.Tinling also has
three years experience as an Assistant Vice President at USU and three years experience as
an Assistant Professor for PMB.

24. Mr. John H. Morse
Chief Functional Officer
Business Operations Directorate
TRICARE Management Activity
john.morse@tma.osd.mill
Mr. John Morse has recently retired from the U.S. Army Nurse Corps as a Colonel
with over 35 years of service. He currently serves as Chief Functional Officer,
TRICARE Business Operations, TMA.
COL Morse has held various positions in the U.S. Army including: Chief Nurse
Executive; J6, Joint Task Force Cap Med, Bethesda, MD; Chief of Staff, National
Capital Area, Multi-Service Market Office; Director, Program Operations and
Manager, Medical Management/Quality Management for TRO North; Director,
Marketing & Customer Service, TRICARE Lead Agent; and Program Manager
Population Health/Quality Region 2, Norfolk, VA.
Prior to serving in the Lead Agent, COL Morse served as Chief, Ambulatory Nursing,
Brooke Army Medical Center; Deputy Commander, Medical Element, Joint Task
Force-Bravo; Chief, Managed Care Branch, Fort Irwin, CA; Chief, Quality/Risk
Management, Fort Irwin, CA; and several positions as Nurse Manager of Inpatient
Psychiatric and Substance Abuse Units throughout the Army.
Mr. Morse obtained his MPA from Troy State University, BSN from Georgia State
University, and AA from Columbus State University.
His areas of expertise include: Certification as a Six Sigma Black Belt; Certified
Professional Healthcare Quality; Certified Professional Healthcare Management;
Nursing Administration, Informatics, Utilization Management, Healthcare Quality,
Population Health, Psychiatry/ Substance Abuse.
Mr. Morse also serves as founder and director of several Social Entrepreneurial
endeavors: Health Care Literacy Project, and Veteran Safe Harbor, Inc. 501c non
profit. Mr. Morse recently received his certification as a Life Coach and Self
Improvement Specialist.