1. OBJECTIVE
As an experienced banking professional I would like to work in an organization where I
will get the opportunity to grow by gaining expertise, efficiency & behavior. I will apply
my learning’s, skills & professionalism to provide my best output for the job to achieve
the goal of the organization. My aim is to be better resource for your organization by
committing myself towards my challenges & tasks to grab the success.
WORK EXPERIENCE
Current Employer : Standard Chartered Bank
Duration : January, 2014 to till Today.
Position : Customer Service Officer (CSO) / Remittance Teller
Work Location : Bogra Branch.
Roles & Responsibility : Assisting Operation & Service Manager I used to manage
the service & remittance teller function to ensure the delivery
of quality service to customers. Maintenance of operational
controls according to AML and compliance for improvement
in operational efficiency. Also
• Provide high quality service delivery to priority and retail customers.
• Ensure the delivery for fast & accurate solution to the customers.
• Maximize new business opportunities by building new relationship &
enhancing relationship with portfolio customer.
• Achievement of providing an excellent platform for any sort of enquiries,
services and sales.
• Approval within authority for daily transactions of remittance, cash, back
office transaction, clearing and other transactions.
• Perform foreign exchange transaction & remittance related activities.
• Preparation & submission of month & quarterly statement to regulator.
• Process daily clearing activities of the branch via BACH.
• General reconciliation of other security items and compliance activities.
• Enhancement of the bank’s image via different community activities.
Last Employer : Grameenphone Ltd.
Duration : March, 2010 to December, 2013
Position : Customer Manager (Part-Time) / Senior Apprentice.
Work Location : Grmeenphone Inbound Contact Center. (ICC)
MD. IMRAN AL AREFENMD. IMRAN AL AREFEN
Badurtola (Tibbet’s Circle),
Namazghar Crosslane, Bogra Sadar,
Bogra - 5800
Cell Phone: +88 017 11082165
E-mail: imran.arefen@gmail.com
LinkedIn: bd.linkedin.com/in/iarefen

2. Roles & Responsibility : Provide one-stop quality Customer Service over phone to
ensure positive customer experience by answering their
query, execute their requests & carefully 0handle their
complains according to the standard. Also I have performed
• Proactively aware/inform customers regarding our products/service
• Sale through inbound and outbound contacts.
• Capture customer insights and escalate critical issues / complaints and
provide timely feedback
• Maintain targeted KPI on a regular basis
•
Previous Employer : Starlit Coaching Center
Duration : August, 2008 to March, 2010
Position : Math & English Instructor (Part-Time)
Work Location : Zigatola, Dhanmondi, Dhaka.
Responsibility : Provide English & Math tuition to the high school standard
000000 students to have best preparation in their daily student life.
TRAINING & DEVELOPMENT ACTIVITIES
Course Title : Online Foreign Exchange Transaction Reporting
Conducted By : Bangladesh Bank Training Academy
Duration : 16th
to 18th
August, 2015
Course Title : Foreign Exchange & Foreign Trade
Conducted By : Bangladesh Bank Training Academy
Duration : 17th
to 18th
December, 2014
Course Title : Right start live & Day 1 Readiness.
Conducted By : Standard Chartered Bank Learning Academy
Duration : 27th
January to 8th
February, 2014
ACADEMIC CREDENTIALS
2015 : Master of Business Administration (MBA)
Institution : IBA - Jahangirnagar University. (IBA-JU)
Concentration : Major in Finance & Banking and Marketing as minor.
Result (CGPA) : 3.36 Out of 4
2012 : Bachelor of Business Administration (BBA)
Institution : East West University. (EWU)
Concentration : Major in Finance & Marketing as minor.
Result (CGPA) : 3.03 Out of 4
2007 : Higher Secondary Certificate (H.S.C.)
Institution : Dhaka City College.
Board : Dhaka
Group : Business Studies.
Grade & GPA : A [4.10 Out Of 5]
2005 : Secondary School Certificate (S.S.C.)

3. Institution : Bogra Zilla School.
Board : Rajshahi
Group : Science.
Grade & GPA : A [4.44 Out Of 5]
SKILLS
COMPUTER SKILL :
 Familiar with Windows, Mac & Ubuntu OS.
 Knowledge of blogging & internet related tasks.
 User friendly with MS Office & Libra packages.
 Sound knowledge in oracle based business applications.
 Having typing Speed of 30 WPM.
LANGUAGE FLUANCY :
Fluent and have strong communication skill in both written & oral on:
 ENGLISH (as international)
 BANGLA (as native)
EXTRA CURRICULAR ACTIVITIES
 Ex-member of EWU Business Club & Sports Club.
 Member of IBA-JU Social Welfare Club.
 Founder of “Shofol” (an youth agri-business forum)
 Participated in many cultural programs & achieved good reputation.
 Chess Champion in school & college and Football Captain of school team.
PERSONAL DETAILS
Father’s Name : MD. ABDUL AZIZ
Mother’s Name : MRS. RAZENA AZIZ
Date of Birth : February 22, 1989.
Marital Status : Single
Present Address : Badurtola {tibbet’s circle}, Namazghar Crosslane, Bogra Sadar,
…………………………..BOGRA- 5800
Permanent Address : Same as Present Address.
Religion : Islam [sunni]
Nationality : BANGLADESHI
REFERENCES
Md. Zahidul Islam
Branch Operational & Service Manager
Standard Chartered Bank
Bogra Branch.
Shatani House, Sherpur Road, Bogra.
Contact: 01713201582
Md-Zahidul.Islam@sc.com
Thank You for Your valuable Time;
------------------------------
Md. Imran Al Arefen
Mohammad Ruhul Amin
Manager
Inbound Contact center,
Commercial Division,
Grameenphone Ltd.
Contact: 01711503146
ruhul_amin@grameenphone.com
I hereby declare that all the above information are true & free from error to my
concern for his/her kind evaluation.