This is the presentation from 1/19/2012 Compuware Users Group

1. Compuware Gomez User Group
1/19/2012

2. Who is Peoplefluent?
Peopleclick + Authoria + Acquire = Peoplefluent
• Human Resources Internet SaaS vendor
• Multi-Tenant portals
• Recruitment Management
– Career Portals for candidates
– Applicant tracking
– Interview Scheduling
– Onboarding
• Vendor Management
– Contingent staff placement and procurement
– Hourly worker time entry and management
• Talent Management
– Performance review/appraisal process
– Ongoing career management
• Diversity and Affirmative Action
– Compliance planning and reporting

3. Diverse Client Base
High-Tech Energy/Utilities Financial Food/CPG
Manufacturing
High Tech Healthcare/Biotech Retail Other

4. Peoplefluent Global Footprint: Client Locations
Iceland
Sweden
Finland
Norway
Estonia Lithuania Belarus
United Kingdom Denmark Latvia Poland
Russian Federation
Ireland Germany Czech Rep
Canada Slovakia
Netherlands
Belgium Austria Ukraine
Luxembourg France Hungary
Bulgaria Romania Kazakhstan
Switzerland Slovenia Georgia
Portugal Croatia Serbia and Montenegro
United States Italy Greece Turkey Azerbaijan
Spain China Japan
Bermuda Gibraltar Malta Cyprus Lebanon Behrain
Moracco Tunisia Israel Kuwait Qatar South Korea
Jordan United Arab Emirates
Mexico Algeria Egypt Pakistan Taiwan
Domican Republic Saudi Arabia
Belize Mali Oman Bangladesh Lao Hong Kong
Puerto Rico
Guatemala Honduras Burkina Faso Yemen
El Salvador Trinidad and Tobago India Thailand Vietnam Philippines
Costa Rica Senegal Nigeria
Venezuela Ethiopia Guam
Panama Sri Lanka
Columbia
Cote D’Ivoire Cameroon Malaysia
Ecuador Kenya Singapore
Indonesia
Peru Brazil
Boliva Zambia
Paraquay
Australia
Chile South Africa
Uruguay
Argentina
New Zeland

5. Who uses Peoplefluent Solutions?
Customer Service Customer Scope Customer Community
80% of the 5,000 6 millions
Fortune 100 use organizations employees and
Peoplefluent use Peoplefluent managers in
Solutions Solutions 214 countries

6. Our Users
• Business users and paying clients are not the only web traffic that we
receive.
– Applicants and Job seekers
– Hourly workers entering time
• Poor performance on our career sites would cause job applicants to
abandon the site, similar to a shopping website losing sales.
• If our systems are not operational
and performing well, there are a
lot of unhappy people. These
people are not able to do their
jobs, and we hear about it.
• Performance is important not only
to maintain Service Level
Agreements to clients. We try to
meet and exceed these around
the world.

7. Compuware Products used
• Gomez Synthetic monitoring since December 2008
– Backbone transactions
– Last Mile
– Private Peer
• Toe-dip into additional products
– Cross Browser testing
– Remote Access
– Website Capture
• Dynatrace customer since around 2006
– Used in Production
– Used in Staging and Performance test environments

8. How we monitor
• Backbone synthetic monitoring tests for availability and
performance reporting
– Consistent and predictable results
– Full Gomez functionality (reporting, annotations, etc.)
• Private Peer tests for non-production products/environments
– Internal machines checking uptime and providing alerts
– Specific testing of client networks
• Last mile testing for projects demonstrating performance uplift
in a region/location
– Used for comparison purposes only
– Akamai China
– South Africa comparison against client networks
– CDN vendor comparison

9. Shows what server sent the error

10. Availability Reporting
• Previous system reported availability solely on successful login
submission
– Measured from a node at the edge of our network
– Host file entries were made for our products
– Network failure events not captured
– Login page unavailable meant the availability step did
not get processed
• Gomez takes the entire test availability, not just page or
object level failures
– Logout failures “count” as downtime
– Divided up availability and performance into separate test scripts
– Allows us to run the availability tests more frequently to reduce
white spaces between tests
– Performance tests run less frequently using less transactions

11. DNS Slowness and Availability issues

12. Private Peer to troubleshoot client networks
• Before Gomez
– Manual collection of data
– Different methods, times, users, etc.
• Installation issues
– Private Peer instructions for labeling networks
– Sporadic data reporting and errors in the logs
– Language barriers
– Gomez Help Desk - Lu Chen spoke Mandarin!
• Client-side network issues
– Some users showed good performance
– Proxy and Gateway issues
– Bandwidth and ISP issues
– All supported by data from Gomez

13. Error Summary
See spreadsheet

14. Average Response time for most systems 2-3 sec.

15. CDN vendor review
• Is our CDN vendor worth it?
– Compare origin traffic with CDN traffic
– Compare vendors backbone test results
• Akamai not told about comparison
• CDN vendors held TCP connections open
• Other vendors extended cache times
– Compare last mile results using Batch Orders
• Found similar results to Gomez test a few years back
• Leading vendor was different than backbone tests
• Why?
– Compression on different file types
– Byte size difference

16. Origin Comparison to CDN vendors

17. What did we do?
Stayed with Akamai, changed last mile accelerations/compression settings.
Synthetic transactions with Gomez showed us this was the best decision for
performance and improved performance for candidates. In the end, Cotendo
was purchased by Akamai.

18. Look at your data
• Monthly data review (before the 33rd day of the month)
• Synthetic tests show how certain changes affect performance
• Single SQL script increased login times by half a second

19. Server Issues seen by Gomez
• Average response time comes under our SLA
• This banding effect when one server behaving poorly, while others fine

20. What is our plan going forward?
• Gomez Real User Monitoring
– Implement via iRules
– Thick Client Applications
– ASP-type solutions
– Per-Client Reporting
• Gomez tie-in with Dynatrace
• Mobile applications
• Cloud initiative (Cloudsleuth.net?)

21. Questions?
Matthew Leggett
Sr. Systems Engineer – Availability
matthew.leggett@peoplefluent.com