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The open systems anchor of organizational behavior states that:
Organizational behavior views organizations as
The observable demographic or physiological differences in people, such as their race,
ethnicity, gender, age, and physical disabilities constitute _____ diversity
Which of these organizational behavior trends is corporate social responsibility most closely
related to
Eastern University performs a daily computer search through newspaper articles to identify
any articles about the university or its faculty members. University administrators use this
information to receive feedback about how the public reacts to university activities. In
knowledge management, searching for newspaper articles and other external writing about
the organization is mainly a form of
As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the
changes occurring and transforming the workplace. Bob is concerned about the important OB
trends that he can understand and take advantage of in developing and positioning his
company in the marketplace.
Bob has been interested in this trend of globalization. He should know that globalization
occurs when an organization
Twice every year, a major car parts manufacturer brings together the production and
engineering specialists from its eight divisions to discuss ideas, solutions, and concerns. This
helps to minimize the 'silos of knowledge' problem that exists in many organizations. This
practice is primarily an example of
Which of the following statements is true about organizational behavior
The triple bottom line philosophy says that
Which of these statements is true about the field of organizational behavior
Which of the following statements is true about human capital in an organization
Mick works for a company as a financial analyst from home using information technology.
He does not work in a traditional physical workplace. This trend is known as
_____ characterizes people who are quiet, shy, and cautious
Which of the following refers to the natural talents that help employees learn specific tasks
more quickly and perform them better
People with high collectivism
Which of the following represents values that determine whether actions are right or wrong
and outcomes are good or bad
Which of the following statements about cross-cultural values is true
A problem with the utilitarian principle of ethical decision making is that
When hiring new employees, e-commerce managers should look for people who have a high
level of _____, which is the most valuable "Big Five" personality dimension for predicting
job performance
An individual's personality
_____ is the extent to which people tolerate ambiguity or feel threatened by ambiguity

2. All technical employees at a paper mill take a course on how to operate a new paper-rolling
machine. This course will improve job performance mainly by altering employees'
Which of the following are external to the individual but still affect his/her behavior and
performance
People with a high _____ value assertiveness, competitiveness, and materialism
_____ refers to goal-directed behaviors under the individual's control that support
organizational objectives
Organizational behavior knowledge:
Which organizational behavior perspective discusses inputs, outputs, and
feedback?
Which of the following is a form of knowledge acquisition?
Which of these statements is true about the field of organizational behavior?
A firm has good associations with its customers, suppliers, and others who
provide added mutual value for the firm. Name the form of intellectual
capital which is derived by the firm due to its good associations.
Clickz, an American photography magazine firm, has more than half of
senior management positions held by women. African Americans
represent 40 percent of the company's workforce. The description of
Clickz's diversity refers to:
The topic of ethics is most closely associated with the _____ perspective.
A computer maintenance company wants to 'capture' the knowledge that
employees carry around in their heads by creating a database where
employees document their solutions to unusual maintenance problems.
This practice tries to:
Which of the following is most closely associated with corporate social
responsibility?
Which of these statements is consistent with the five anchors of
organizational behavior?
Which of the following refers tothe fact that motivation is goal-directed, not
random?
Which of the following statements about values is true?
Employees from cultures with a high power distance are more likely to:
_____ is the extent towhich we value our duty togroups to which we belong
and group harmony.
Conscientiousness is a dimension of:
Which of the following does ability include?
The relatively stable pattern of behaviors and consistent internal states that
explain a person's behavioral tendencies refers to:
Which of the following is ethics most closely related to?
You have just hired several new employees who are motivated, able to
perform their jobs, and have adequate resources. However, they are not
sure what tasks are included in their job. According to the MARS model,
these new employees will likely:
Which of the following directly influences an employee's voluntary behavior
and performance?
Which of the following is an example of selective attention?
Social identity theory says that:
The _____ process involves deciding whether an observed behavior or event
is caused mainly by the person or by the environment.

3. In organizational settings, empathy:
How can a self-serving bias be observed in a corporate annual report?
In the Johari Window, disclosure of information to colleagues results in:
Implicit Association Test are used to:
The philosophy of positive organizational behavior states that:
Which of the following is true about developing a global mindset?
The process of assigning traits to people based on their membership in an
identifiable social category is called:
Relationship management is:
Emotions are defined as:
________ involves modifying behavior to be consistent with required
emotions but continuing to hold different internal feelings.
Which of the following is a conclusion by organizational behavior scholars
regarding job satisfaction?
Which of the following questions does not correctly estimate the level of job
satisfaction among employees?
Employees with an emotional attachment to, identification with, and
involvement in a particular organization are said to have:
_____ is a psychological state that refers tothe positive expectations of the
intent or behavior of the other person in situations involving risk.
Beliefs, feelings, and behavioral intentions are components of:
As soon as we receive sensory information, we nonconsciously tag some of
that information with emotional markers. These markers are:
Customer service representatives (CSRs) often conceal their frustration
when serving an irritating customer. This behavior from the CSRs is an
example of:
When people experience procedural injustice, they tend to:
The _____ of human beings are also called primary needs.
Which of the following needs is the strongest according to Maslow's needs
hierarchy theory?
Four-drive theory recommends that companies should:
Employees who receive a fixed amount of pay each week and who feel
underrewarded are most likely to:
Effective feedback:
_____ states that much learning and motivation occurs by observing and
modeling others, as well as by anticipating the consequences of our
behavior.
The desire to seek approval from others, conform to their wishes and
expectations, and avoid conflict and confrontations is referred to as the
need for:
Which of the following does the expectancy theory explain about employees?
ABC Corp. brought in a performance-based reward system that accurately
identified employees who performed better than others. This practice
improves employee motivation by:
A cable TV company redesigned jobs so that one employee interacts directly
with customers, connects and disconnects their cable service, installs
their special services and collects overdue accounts in an assigned area.
Previously, each task was performed by a different person and the
customer interacted only with someone at the head office. This change is
an example of:

4. Steelweld, a car parts manufacturer, pays employees a higher hourly rate as
they learn to master more parts of the work process. Employees earn
$10 per hour when they are hired and they can earn up to $20 per hour
if they master all 12 work units in the production process. Which of
these reward systems is being applied by Steelweld?
Which of the following rewards represent the largest part of most paychecks?
Before meeting a new client, a salesperson visualizes the experience of
meeting the person and effectively answering some of the challenging
questions the client might ask. This activity is an example of:
Which of the following refers tothe result of the division of labor in which
work is subdivided into separate jobs assigned to different people?
Which of the following minimizes health risks from repetitive strain and
heavy lifting because employees use different muscles and physical
positions in the various jobs?
Which of the following dimensions is possessed by employees, when they
feel empowered, care about their work, and believe that what they do is
important?
Katie decided to do a more enjoyable task after completing a task that she
disliked. This instance is an example of:
A mid-sized city introduced a reward system whereby employees would find
ways to reduce costs and increase work efficiency. Every employee
would receive a portion of the surplus budget resulting from these cost
savings. Which of the following reward systems is this city using?
_____ is the degree to which a job requires completion of a whole or
identifiable piece of work, such as assembling an entire broadband
modem rather than just soldering in the circuitry.
Decision structure, risk of conflict, and decision commitment are the:
A marketing specialist needed to find a new way of marketing the company's
main product to its potential clients. While watching a movie one
evening, the marketing specialist saw a scene that gave her inspiration
for a new marketing plan. According to the creative process model,
which of the following is the next stage in the creative process after such
an inspiration?
What effect do mental models have on the decision-making process?
An organization asks its employees to reframe the problems in a unique way
and generate different approaches to the problems. Which of the
following stages in the creative process would assist this?
Which of these is also referred to as participative management?
Which of the following decision-making activities tends to make the most
use of tacit knowledge?
Prospect theory and closing costs are two reasons why people:
_____ is a conscious process of making choices among one or more
alternatives with the intention of moving toward some desired state of
affairs.
Employees should not make the decision alone (without the manager's
involvement) when:
Decision makers tend to rely on their implicit favorite when they:
Groups are considered teams only when:
Identify the task-related characteristics in the 'five C's' of effective member
behaviors.

5. Self-directed teams:
When compared to people in low-cohesion teams, members of high-cohesion
teams:
In which decision-making structure do participants typically meet, but only
interact with each other for part of the meeting?
A role is a set of behaviors that people are expected toperform because:
Which of the following types of task interdependence is seen among
production employees working on assembly lines?
Which of the following statements about evaluation apprehension in team
settings is true?
Brooks's Law says that adding more people to a late software project only
makes it later. This law is mainly referring to:
_____ provides an explanation of why people belong to informal groups.
The blind self of the Johari window contains all that you know of yourself
but that you keep to yourself.
Toeach person who knows you, you are a somewhat different person.
Communication apprehension is probably the most common handicap
suffered by people in contemporary American society.
Self-disclosure enhances the meaningfulness of relationships.
Perception takes place in one quick step.
The halo effect is a function of the implicit personality theory that says if you
believe a person has some positive qualities, you're likely to infer that
she or he also possesses other positive qualities. For instance, you
perceive attractive people to be generous and interesting.
A self-fulfilling prophecy is one that occurs when you make a prediction that
comes true because you made the prediction and acted as if it were
already true.
Asking another person if your perceptions of their behavior are accurate is
an interpersonal communication error.
The Johari window has four quadrants containing four different selves:
Which self represents all of the things that characterize you and that both
you and others know about you?
Which self represents truths that exist but that neither you nor others know?
Self disclosure is a way of
Meaningful relationships cannot develop without
Toincrease self-esteem, do all of the following EXCEPT
You should self-disclose only if
Which of the following includes the three guidelines for responding to self-
disclosure?
Your self-concept develops from at least these three primary sources?
Putting communication apprehension in perspective means
Organization by schemata
The stages of perception are
A subconscious set of rules that tells you which personal traits go with others
is also called
Acting as if a prediction were true is called a
Attribution is the process by which people try toexplain the
____________ for a person's behavior.
When what takes place first exerts a greater influence, it is called a
Formulating a belief that comes true is known as

6. You are now either taking a test or not taking a test. This statement is an
example of appropriate polarization.
Messages vary in directness.
Extensional orientation is the tendency to stretch meanings beyond their
original intents.
There is nothing wrong with making inferential statements.
The cultural context will influence whether a meaning is friendly or not.
The tendency to end your statements with the expression etc. is an example
of allness.
The use of masculine pronouns as generic references is an indication of the
extent of linguistic sexism.
Heterosexism is language used to disparage heterosexuals
Which of the following is NOT an example of a high order abstraction?
Choose the term that is the least abstract.
Choose the term that is the most abstract.
Examples of polarization include all of the following EXCEPT
Toexpress one's real thoughts yet respect the other person is
Heterosexism refers to
An example of an inference is which of the following?
All the following are principles of verbalmessages EXCEPT
Meet one communication teacher, and you've met 'em all demonstrates
Confirmation is a communication pattern in which you
Which of the following is NOT an example of linguistic sexism?
Which of the following messages is indiscrimination?
Verbal messages are both denotative and
Verbalmessages allow you to vary in
Language that unfairly puts down and negatively evaluates a group includes
all of the following EXCEPT:
Language can obscure distinctions in its emphasis of nonchange, which is
the same as
By looking to people and things first while saving labels for second, you can
avoid
Any person or thing that creates messages; for example, an individual speaking,
writing, or gesturing, or a computer solving a problem.
Any person or thing that takes in messages. Receivers may be individuals listening
to or reading a message, a group of persons hearing a speech, a scattered television
audience, or machines that store information.
Information that is given back to the source. Feedback may come from the source's
own messages (as when you hear what you're saying) or from the receiver(s) – in
forms such as applause, yawning, puzzled looks, questions, letters to the editor of a
newspaper or increased or decreased subscriptions to a magazine.
Information that is sent before a regular message, telling the listener something
about what is to follow; messages that are prefatory tomore central messages.
Any signal or combination of signals that serves as a stimulus for a receiver.
The vehicle or medium through which signals are sent; for example, the vocal-
auditory channel.
The physical, psychological, social, and temporal environment in which
communication takes place.

7. Anything that interferes with your receiving a message as the source intended the
message to be received. Noise is present in communication to the extent that the
message received is not the message sent.
Communication between two persons or among a small group of persons and
distinguished from public or mass communication; communication of a personal
nature and distinguished from impersonal communication; communication
between or among connected persons or those involved in a close relationship.
The process of logically evaluating reasons and evidence and reaching a judgment
on the basis of analysis.
Consists of the rules, norms, beliefs, and attitudes of the people communicating
that are passed from one generation to another.
The process by which people leave behind their culture of origin and take on the
values and beliefs of another culture; as when, for example, immigrants give up
their native culture to become members of their new adopted culture.
A view of communication as an ongoing process in which all elements are
interdependent and influence one another.
A communication decision-making model with six steps: 1) Define goal. 2) Evaluate
receiver/situation. 3) Create message. 4) Identify communication method. 5)
Deliver message. 6) Evaluate feedback and repeat process.
the process by which you compare yourself (for example, your abilities, opinions,
and values) with others and then assess and evaluate yourself on the basis of the
comparison; one of the sources of self-concept.
Your self-image; the view you have of who you are.
The degree to which you know yourself.
A diagram of the four selves (open, blind, hidden, and unknown).
The process of revealing something about yourself to another; usually refers to
information that you'd normally keep hidden.
The tendency for the behaviors of one person to stimulate similar behaviors of one
person's self-disclosures to prompt the other also to self-disclose.
Being satisfied with yourself, your virtues and vices, your abilities and limitations.
The process by which you become aware of objects and events through your senses.
The perception of people; the processes through which you interpret and evaluate
people and their behavior.
1) Stimulation, 2) organization, 3) interpretation-evaluation, 4) memory, 5) recall.
A theory of personality, complete with rules about what characteristics go with what
other characteristics, that you maintain and through which you perceive others.
The situation in which you make a prediction or prophecy and fulfill it yourself. For
example, expecting a person to be hostile, you act in a hostile manner toward this
person, thus confirming your prophecy that the person will be hostile.
In communication, a fixed impression of a group of people through which you then
perceive specific individuals. Stereotypes are most often negative but also may be
positive.
The process by which you assign causation or motivation to a person's behavior.
When you punctuate the interaction from the speaker's point of view, engage in
dialogue, and seek to understand the speaker's thoughts and feelings.
The process by which a listener expresses his or her understanding of the speaker's
total message, including the verbaland nonverbal, the thoughts, and feelings.
Focus attention on both the verbaland nonverbal messages; both communicate
essential parts of the total meaning.

8. Relate new information to what you already know, ask questions, and paraphrase
what you think the speaker said to make sure you understand.
Identifying the central ideas, summarizing the message in an easier-to-retain form,
and repeating ideas (aloud or to yourself) to help you remember.
Trying first to understand fully what the speaker means and then looking to identify
any biases or self-interests that might lead the speaker togive an unfair
presentation.
Expressing support for the speaker using I-messages instead of you-messages.
Listen to both verbaland nonverbal feedback —from yourself and from others—
and use these cues to help you adjust your messages.
Giving more importance to that which occurs first (primacy) or to that which occurs
last or more recently (recency).
A form of fallacious reasoning in which only two extremes are considered; also
referred toas black-and-white thinking or as two-valued orientation.
The failure to see the differences among people or things covered by the same label.
Avoid intensional orientation. Look to people and things first and to labels second.
The emotional, subjective aspect of meaning. Clarify your connotative meanings if
you have any doubts that your listeners might misunderstand you; as a listener, ask
questions if you have doubts about the speaker's connotations.
Treating inferences as if they were fact. A misevaluation in which a person makes
an inference, regards it as fact, and acts upon it as if it were fact.
A communication pattern of acknowledgement and acceptance; when you wish to
be confirming, acknowledge (verbally and/or nonverbally) others in your group and
their contributions.
An orientation that fails to recognize that the world is constantly changing; an
attitude that sees people and events as fixed rather than as ever changing.
A misevaluation that results when you categorize people, events, or objects into a
particular class and respond to them only as members of the class; a failure to
recognize that each individual is unique.
Discrimination based on age; usually against older people.
The degree of generality or specificity of a term.
The rules for polite communication on the Internet.
Nonverbal behaviors that directly translate words or phrases.
Movements of the facial area that convey emotional meaning.
The study of how space communicates.
A possessive or ownership reaction to an area of space or to particular objects.
Communication by touch.
The vocal but nonverbal aspects of speech; for example, rate and volume.
The study of how time communicates.
The meanings communicated by clothing, jewelry, buttons, or the furniture in your
house, for example.
The time that a culture establishes for achieving certain milestones.
Your orientation to the past, present, or future.
Communication without words, Communication by means of space, gestures, facial
expressions touching vocal variation, or silence.
Enhance the verbalmessages they accompany.
Nonverbal behaviors that regulate, monitor, or control the communication of
another person.
Are gestures that satisfy some personal need. Non verbalmessages that when
engaged serve some kind of need and occur in their entirety,

9. Movements that usually satisfy a physical need, especially to make you more
comfortable.
Body movements you make in response to you current interactions.
Movements that involve manipulation of some object.
Rules that identify what are and what are not appropriate forms of expression for
members of culture.
Techniques used to mask certain emotions and to emphasize others
The study of communicative function of space. the study of how unconsciously
structure their space.
A possessive or ownership reaction to an area of space or to particular objects.
Devices that signify that a certain territory belongs to a particular person.
The use of color to communicate different meanings
Signs that communicate a person's cultural identification,
The vocal but non verbalaspects of speech, consists of "voice qualities"
Messages that your time orientation and treatment of time communicate.
The study of the communicative nature of time.
Communication by smell
The meanings given to the ways time is treated in a particular culture
Terms used to denote time periods that are approximate rather than exact.
Step 1: Define communication goal.
Step 2: Evaluate receiver/situation
Step 3: Create message
Step 4: Identify communication method.
Step 5: Deliver message.
Step 6: Evaluate feedback and repeat process.
five stages and styles of listening
____ is the study of what people think, feel, and do in and around
organizations.
In the field of organizational behavior, organizations are best described as:
Organizational behavior views organizations as:
Which of the following is a form of knowledge acquisition?
Intellectual capital refers to:
All of these factors directly influence an employee's voluntary behavior and
performance EXCEPT:
Which of these factors directly influences an employee's voluntary behavior
and performance?
Which of the following refers tothe fact that motivation is goal-directed, not
random?
___ are the natural talents that help employees learn specific tasks more
quickly and perform them better.
Which of these refers toa person's beliefs about what behaviors are
appropriate or necessary in a particular situation?
An individual's personality:
Selective attention is a component of:
Our likelihood of noticing a person or object depends on its:
Prejudice and discrimination are most closely tied to which of these
concepts?
Someone who is new to the job and has a low sense of achievement is:
Which of the following is a perspective of learning emphasizing the
environment rather than human thought as the source of all learning?

10. Anger, fear, joy, and sadness represent:
Which of these statements represents the feelings dimension of attitudes?
Which of these countries is more likely to accept of tolerate, than any other
country, people who display their true emotions at work?
The highest level of emotional intelligence is:
Self-awareness is the ____ level of ____.
Which organizational behavior perspective discusses inputs, outputs, and
feedback?
Stable, long-lasting beliefs about what is important in a variety of situations
are:
Which of these statements is consistent with the five anchors of
organizational behavior?
The open systems anchor of organizational behavior states that:
Which of the following concepts are closely associated with corporate social
responsibility?
Globalization occurs when an organization:
[Scenario: Allison and the Anchors of OB] To collect and analyzer
information systematically, OB researchers rely on:
The perspective that effective organizations incorporate several workplace
practices that leverage the potential of human capital is called:
Organizational citizenship refers to:
Sabotage, threatening harm, and insulting other represent:
The triple bottom line philosophy says that:
Motivation affects a person's ___ of voluntary behavior.
Schwartz's model organizes ___ into ___.
One problem with the utilitarian principle of ethical decision making is that:
Competencies include:
Incongruence between a company's dominant values and an employee's
values is known to:
People with a high ___ value assertiveness, competitiveness, and
materialism.
___ is the amount of effort allocated to the goal.
__ refers to an individual's self-beliefs and self-evaluations.
___ represents the forces within a person that affect the direct, intensity,
and persistence of voluntary behavior.
Consistency, consensus and distinctiveness are:
Which of the following is an example of punishment?
Reflecting and experimenting are components of:
The statement "First impressions are lasting impressions" best represents
the premises of:
The philosophy of positive organizational behavior states that:
___ is a psychological state comprising the intention to accept vulnerability
based upon positive expectations of the intent or behavior of other
person.
The uncomfortable tension felt when our behavior and attitudes are
inconsistent with each other is called:
Employees with strong organizational commitment are more likely to:
Employees who experience feelings of inequity tend to change their
comparison other:
It is often difficult to maintain feelings of equity among employees because:

11. Employees who believe that accomplishing a particular task will almost
certainly result in a day off with pay would have:
ABC Corp. introduced a training program that ensured everyone had the
required knowledge and skills to perform the work. The company also
brought in a performance-based reward system that accurately
identified employees who performed better than others. These practices
improve employee motivation by:
With respect to procedural justice, the "value-expressive" function which
"voice" provides refers to:
In the Four-drive Theory, the drive ___ is the drive to form social
relationships and develop mutual caring commitments with others.
People who are 'equity sensitive' tend to:
- is the study of what people, feel, and do in and around organizations
Which of the following statements about the field of organizational behavior
is FALSE?
Which organizational behavior perspective discusses inputs, outputs, and
feedback?
Knowledge management is an extension of:
Intellectual capital refers to:
The perspective that effective organizations incorporate several workplace
practices that leverage the potential of human capital is called
- refers tothe study of moral principles or values that determine whether
actions are right or wrong and outcomes are good or bad
Employee behaviors that extend beyond normal job duties:
Generous sick leave policies are known to:
- refers toeconomic, social, and cultural connectivity with people in other
parts of the world
All of these factors directly influence an employee's voluntary behavior and
performance EXCEPT:
Which of the following refers tothe fact that motivation is goal-directed, not
random?
Ability includes which of these?
Which of these refers toa person's beliefs about what behaviors are
appropriate or necessary in a particular situation?
Travel Happy Corp. gives simple accounts to newly hired employees, and
then adds more challenging accounts as employees master the simple
tasks. This practice mainly :
The 'Big Five' personality dimensions represent:
Neuroticism is explicitly identified in:
Myers-Briggs type indicator (MBTI) includes all of these EXCEPT:
Which of the following statements about values is FALSE?
All of the following are domains in Schwartz's values model EXCEPT:
Selective attention is a component of :
Our likelihood of noticing a person or object depends on its:
The process of assigning traits to people based on their membership in a
social category refers to:
Prejudice and discrimination are most closely tied to which of these
concepts?
The statement "First impressions are lasting impressions" best represents
the premises of :

12. In organizational setting empathy:
Which of the following is NOT explicitly identified in the Johari Windo?
Which of the following is/are acquired mainly through observation and
experience?
Receiving a bonus after successfully completing an important project is an
example of which of the following?
Receiving a commission only when a sale is made represents
Which of the following statements about emotions is FALSE?
Anger, Fear, joy and sadness represent:
Which of the following is NOT usually identified as a category of emotions?
the uncomfortable tension felt when our behavior and attitudes are
inconsistent with each other is called:
Which of these statement about emotional labor is FALSE?
Emotional intelligence is best described as:
Emotional intelligence includes the ability to
Relationship management is:
In national polls,- percent of Americans have been satisfied with their jobs
for the past decade or more
The concept of affective organizational commitment includes:
Which of these refers tothe perspective that companies take their
sustenance from the environment and, in turn, affect that environment
through their outputs?
The topic of ethics is most closely associated with:
- refers toan organizations moral obligation toward all of its stakeholders
The triple bottom line philosophy says that:
Organizational citizenship refers to:
Employees, suppliers and governments:
Which of the following is a form of knowledge acquisition?
Globalization occurs when an organization
Which of these factors directly influences an employee's voluntary behavior
and performance
Aptitudes, skills, and competencies all fall under which of the following
concepts
The relatively stable pattern of behaviors and consistent internal states that
explain a person's behavioral tendencies refers to
Which 'Big Five' personality dimension is most valuable for predicting job
performance?
Schwartz's model organizes - into-.
Which of the following statements about cross-cultural values is TRUE?
Ethics is most closely related to:
The ability to recognize the presence and determine the relative importance
of an ethical issue is known as
-is the process of filtering information received by our senses
George believes that women have difficulty coping with the stress of
executive decisions. Sally is promoted into a senior management
position and George soon complains that Sally won't be able to cope
with this job. George is exhibiting which of the following perceptual
errors?

13. What perceptual error occurs when a supervisor incorrectly rates an
employee at a similar level across all performance dimensions based on
an overall impression of that employee?
the objective of the Johari Window is to
The A-B-C model of behavior modification helps us to :
Behavioral modeling and self reinforcement are components of
Co-workers no longer praise you when you engage in dangerous pranks, so
you stop engaging in these pranks
- involves modifying behavior to be consistent with required emotions but
continuing to hold different internal feelings
Which of these statements about job satisfaction and customer satisfaction
is TRUE?
When employees have higher job satisfaction they tend to
Employees who stay with an organization mainly because they believe it will
cost them financially to leave, likely have:
All of these are prominent strategies for building organizational
commitment EXCEPT
Employees with strong organizational commitment are more likely to
Employees who experience feelings of inequity tend to change their
comparison other:
The optimal level of goal difficulty:
In the Four drive theory, the drive- is most closely associated with the need
for relative status and recognition
Effective feedback is all of the following EXCEPT:
which of the following statements about drives is FALSE?
An individuals perceived probability that a particular level of effort will
result in a particular level of performance refers to the:
One of the main implications of Four-drive Theory is that:
People who are 'equity sensitive' tend to:
According to Expectancy Theory, a reward that is not wanted has:
Voice and the right to appeal are two important practices that influence :
The first step in self leadership is
Which of the following is NOT an individual level performance reward?
Which of the following tends to create an "ownership culture" and align
employee behaviors more closely to organizational objectives?
Job evaluations are used in which type of reward system?
Job enrichment usually:
Which of these factors, according to Herzberg, is a hygiene factor?
Self-leadership relies on ideas from:
Which of the following systematically evaluates the worth of each job within
the oranization?
- are often "golden handcuffs" that potentially increase continuance
commitment
Which of the following is most consistent with employability- namely, that
employees are expected tocontinuously learn skills that will keep them
employed?
The rational decision making model begins with:
Decision structure, risk of conflict, and decision commitment are:
Satisficing refers to:

14. Which of the following is a potential problem when evaluating and choosing
alternatives in decision making?
Divergent thinking increases the level of:
Which of the following questions is NOT explicitly considered in the
contingencies of employee involvement?
The purely rational model of decision making is rarely practiced in reality
because:
The benefits of employee involvement increase with:
A decision maker's need to 'save face' tends to:
Convergent thinking mainly improves what stage of the creative process?
Conforming, performing, and reforming are all
Keeping the team size sufficiently small and designing tasks such that each
team member's performance is measurable are twoways to:
An effective team member- and manages the team's work so it is performed
efficiently and harmoniously.
Which of the following allows employees to collectively plan, organize, and
control work activities with little or no direct involvement of a higher-
status supervisor?
Calculus, knowledge, and identification are:
Informal groups:
The Primary objective of team building is to
According to social identity theory:
All of the following organizational environment features potentially affects
team effectiveness EXCEPT which one?
Employees tend to join a virtual or conventional team with:
In Maslow's needs hierarchy, the bottom four levels are collectively known
as ---- needs, where as self-actualization is called a --- need
According to Equity Theory:
If individuals are unable to satisfy a particular need, the ERG theory states
that they:
Effective feedback:
Which motivation theory is based on the idea that work effort is directed
toward behaviors that people believe will lead to desired outcomes?
The distributive justice rule applies the concept of :
---- produce emotions, whereas--- represent the motivational force of those
emotions which are channeled toward particular goals
Share option plans:
A unique feature of Herzberg's Motivator- Hygiene Theory is that it:
Scientific management includes which of the following?
Which reward system tends todiscourage poor performers from voluntarily
leaving the organization
Which of the following is an individual incentive?
What do impromptu storytelling, morphological analysis, and artwork have
in common?
Employee involvement tends to have which of the following benefits in
decision making?
Decision makers tend to rely on their implicit favorite when:
People tend to be more creative when:
A nonprogrammed decision is applicable in:
Which of these is NOT a reason contributing to escalation of commitment?

15. A learning orientation is:
A task force refers to:
Groupthink is caused by:
The drive to bond and the dynamics of social identity theory both explain
why people:
Pooled interdependence is:
Brooks' Law says that adding more people to a late software project only
makes it later. This law is mainly referring to:
---- has higher media richness than-----
When the sender has previous experience with the receiver, the sender--- to
communicate in ambiguous situations
Which of the following tends to be the preferred medium for coordinating
work, minimizing status differences, and is an increasing source of
information overload?
Which of the following is NOT explicitly identified in the communication
process model?
Web-based magazines (e-zines):
Buffering, summarizing and omitting are ways to:
Which of these communication channels has the highest media richness?
What effect can jargon potentially have in organizations?
Which of the following activities helps us to cope with information overload?
The three main components of active listening, in order, are:
The capacity to influence others in organizational settings is known as:
Flattering your boss and helping co-workers with their work:
Which of these refers tothe degree and nature of interdependence between
the powerholder and others?
Which of these sources of power originates mainly from the person rather
than the position?
Which of the following is one of the five main sources of power?
Which of these refers toavailability of alternatives?
As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the
changes occurring and transforming the workplace. Bob is concerned about the
important OB trends that he can understand and take advantage of in developing and
positioning his company in the marketplace. If Bob wants to study deep-level diversity
in his organization, he would:
Which of the following is most closely associated with corporate social responsibility?
(blank) refers to the study of moral principles or values that determine whether actions are
right or wrong and outcomes are good or bad
Which discipline has provided organizational behavior with much of its theoretical
foundation for team dynamics, organizational power, and organizational socialization?
Which of the following perspectives of organizational effectiveness argues that companies
take their sustenance from the environment and, in turn, affect that environment through
their outputs?

16. The topic of ethics is most closely associated with the perspective
A computer maintenance company wants to 'capture' the knowledge that employees carry
around in their heads by creating a database where employees document their solutions to
unusual maintenance problems. This practice tries to:
According to the multiple levels of analysis anchor:
The perspective, also called knowledge management, views knowledge as the
main driver of competitive advantage
Twice every year, a major car parts manufacturer brings together the production and
engineering specialists from its eight divisions to discuss ideas, solutions, and concerns.
This helps to minimize the 'silos of knowledge' problem that exists in many
organizations. This practice is primarily an example of:
A firm has good associations with its customers, suppliers, and others who provide
added mutual value for the firm. Name the form of intellectual capital which is derived
by the firm due to its good associations.
Which of the following statements is true about globalization and organizational
behavior?
Which "Big Five" personality dimension is most valuable for predicting job
performance?
Motivation affects a person's of voluntary behavior
Which of the following represents values that determine whether actions are right or
wrong and outcomes are good or bad?
Which of the following directly influences an employee's voluntary behavior and
performance?
Which of the following actions ensure that selected candidates have appropriate
aptitudes to perform the job?
Which of the following statements about the Myers-Briggs Type Indicator (MBTI) is
true?
International Manufacturing & Trading (IMT) is a medium-sized U.S. company rapidly
expanding in the Asian and Far East markets. The company has decided to open a
manufacturing plant in Japan, Taiwan, and Malaysia. IMT will send key top managers
from the U.S. office and will hire the lower-level managers and employees from the
local markets. IMT managers realize that there will be some cultural differences but are
unsure of what and how much. IMT managers should make themselves aware that
people in Japan tend to have:

17. Which of the following acronyms identifies the "Big Five" personality dimensions?
Americans tend to have high:
Which ethical principle reflects that people have entitlements that let them act in
a certain way?
Which of the following refers to the fact that motivation is goal-directed, not random?
Beliefs about what is good or bad, right or wrong are referred to as:
Assisting coworkers with their work problems, adjusting work schedules to
accommodate coworkers, and showing genuine courtesy toward coworkers are some of
the forms of: