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1. Liberty University BUSI 311 quiz 1 complete solutions correct answers A+ work
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Question 1 Organization management means
Question 2 Larger organizations are more likely to have all of the following except
Question 3 Dashboards are
Question 4 Selfmanagement means
Question 5 This competency reflects expertise or ability to perform a specific work task
Question 6 This function refers to monitoring staff activities and performance
Question 7 This competency enables a manager to communicate with and work well with other
individuals
Question 8 The main difference between direct care and nondirect care settings is
Question 9 Employment of medical and health services managers is expected to change by what
percent between 2008 and 2018?
Question 10 Griffith says "championship processes” need performance measures in each the
following areas except
Question 11 Succession planning is
Question 12 This function requires the manager to set a direction and determine what needs to
be accomplished.
Question 13 Health care policy is
Question 14 The focus in this function is on initiating action in the organization through effective
leadership
Question 15 Talent management refers to which of the following?

2. Health care policy is
Dashboards are
Griffith says "championship processes" need performance measures in each the
following areas except
Succession planning is
The main difference between direct care and non-direct care settings is
This competency reflects expertise or ability to perform a specific work task
Employment of medical and health services managers is expected to change by
what percent between 2008 and 2018?
This function requires the manager to set a direction and determine what needs to
be accomplished.
External domains of health care management include all of the following except
Organization management means
Larger organizations are more likely to have all of the following except
Team management means
Self-management means
Internal domains of health care management include all of the following except
This competency enables a manager to communicate with and work well with other
individuals
Organization Management means
A. sharing of information
B. collaboration
C. communication
D. all of the above
E. none of the above
Team Management means
A. assigning work tasks
B. review of performance
C. task interdependencies
D. all of the above
E. none of the above
External domains of health care management include all of the following except
A. Competitors
B. Community Demographics
C. Regulations
D. Regulations
E. Patient satisfaction
Employment of medical and health services managers is expected to change by
what percent between 2008 and 2018?
A. minus 16 percent
B. plus 2 percent
C. plus 50 percent
D. minus 10 percent
E. plus 16 percent
Succession planning is
A. A career path in an organization
B. Celebration of an organization success
C. Not important anymore

3. D. Planning to replace managers who retire or move up
E. None of the above
The main difference between direct care and non-direct care settings is
A. Payment mechanisms
B. Provision of care
C. Location
D. Types of employees
E. Size of organization
The focus in this function is on initiating action in the organization through effective
leadership
A. Controlling
B. Planning
C. Staffing
D. Organizing
E. Directing
This competency enables a manager to communicate with and work well with other
individuals
A. Conceptual
B. Interpersonal
C. Technical
D. A and B
E. B and C
This function requires the manager to set a direction and determine what needs to
be accomplished.
A. Planning
B. Controlling
C. Directing
D. Staffing
E. Organizing
This function refers to the overall design of the specific division for which the
manager is responsible.
A. Controlling
B. Staffing
C. Decision Making
D. Organizing
E. Planning
This function refers to monitoring staff activities and performance
A. Directing
B. Controlling
C. Organizing
D. Staffing
E. Planning
This competency reflects expertise or ability to perform a specific work task
A. Conceptual
B. Interpersonal
C. Technical
D. A and B
E. B and C
Griffith says "championship processes" need performance measures in each the
following areas except

4. A. Governance/strategic management
B. Directing
C. Information services
D. Physical plant
E. Clinical Quality
Internal domains of health care management include all of the following except
A. Budgeting
B. Physician relations
C. Staffing
D. Medicare/Medicaid
E. Patient Satisfaction
Studer views the organization as needing to be results oriented, with which of the
following pillars of excellence?
A. People
B. Service
C. Finance
D. All of the above
E. None of the above
This function refers to acquiring and retaining human resources
A. Controlling
B. Staffing
C. Organizing
D. Planning
E. Decision Making
Larger organizations are more likely to have all of the following except
A. Vertical structure
B. Formal chain of command
C. Larger span of controls
D. Informal chain of command
E. A and B
Talent management refers to which of the following?
A. Recruitment
B. Retention
C. Training
D. All of the above
E. None of the above
Health care policy is
A. taken care of by someone other than a manager
B. not the business of a manager--they mind budget!
C. every health care manager's job
D. A and B
E. B and C
This competency involves the ability to critically analyze and solve complex
problems:
A. Conceptual
B. Interpersonal
C. Technical
D. A and B
E. B and C
The main difference between direct care and non direct care setting is:

5. Employment of medical and health services managers is expected to change by
what percent between 2008 and 2018?
External domains of healthcare management include all of the following except
Internal domains of healthcare management include all of the following except:
This function requires the manager to set a direction and determine what needs to
be accomplished
This function refers to the overall design of the specific division for which the
manager is responsible
This function referes to acquiring and retaining human resources
This function refers to monitoring staff activities and performance
The focus in this function is on initiating action in the organization through effective
leadership
This competency involves the ability to critically analyze and solve complex
problems
This competency reflects expertise of ability to perform a specific work task
This competency enables a manager to communicate with and work well with other
individuals
Larger organizations are more likely to have all of the following except
Talent Management refers to which of the following
Studier views the organization as needing to be results oriented, with which of the
following pillars of excellence?
Griffith says "championship processes" need performance measures in each of the
following except
Dashboards are:
Succession Planning is
Healthcare policy is
Self management means
Team management means
Organization management means
Which of the following competencies is more leadership oriented that management
oriented?
Which of the following is not a contemporary leadership model?
Which leadership domain would the competencies honesty and integrity be placed?
Which is a new trend for healthcare governance
Which is a guideline for healthcare leaders when being responsible to their
employees as per the ACHE Code of Ethics
Which statement is true about Followership?
Which statement is NOT true about the "Great Man" theory?
Which theory places its attention on the leaders style and the work situation but also
recognize the importance of setting goals for employees?
Find a leadership theory that correctly matches the stated leadership focus
Which one of the EI (Emotional Intelligence) dimensions has the definition of "Social
awareness skill, putting yourself in anthers shoes"?
Which model of leadership supports the concept known as "tough empathy"?
From the Leadership styles for Healthcare personnel, which one focus on personal
development and recommended for the top personnel?
Choose an inappropriate key leadership protocols
Which is a barrier of key healthcare leadership?
Which is a challenge of key healthcare leadership?
What is (are) the focus area(s) for healthcare leadership ethics?
Find an incorrect statement about leadership in today's healthcare industry

6. Which is a leader development rather than a leadership development
The healthcare leader who is concerned about the future, as well as today's
business must
Which is an incorrect statement about the future of the healthcare field?
Extrinsic rewards come from within the individual employee
Healthcare managers have power over employees and can force them to acti in
certain ways
Everyone is motivated
Satisfaction progression refers to the interplay up and down Maslow's continuum of
needs
Herzberg's theory of hygienes and motivators is not easily understood by managers
Avoidance learning is often referred to as positive reinforcement
Reinforcement theory is an appropriate way of characterizing how employees
behave in organizations
Theory X, Theory Y, and Theory Z are all forms of motivation theories developed
from a management perspective
Theory Y is derived from Japanese approaches to management
Intrinsic rewards are tangible
Intrinsic rewards are what motivate people
All employees are motivated by money
Motivation is not manipulation
People are born to motivate
Disengaged healthcare workers have an impact of an organizations bottom line
The future US workhorse will mirror the population and become younger, as well as
more tonically and racially diverse
Understanding what motivates employees in different generations is becoming
increasingly important for healthcare managers
Engaged employees are not as loyal beaches they are more interested in the best
best opportunity
Motivation in the workplace is a new concept that needs more research in order to
consider important
By 2020 a shortage of healthcare workers such as physicals, nurses, and public
health professionals is expected
Maslow's needs-based theory of motivation includes the following types of needs
Self Actualization needs focus on
Alderfer's motivation theory is based on which of the following needs
The Acquired Needs Theory was developed by
Acquired needs resulting form life experiences focus on
Extrinsic theories of motivation include
Scientific Management involves which of the following
Which of the following are considered to be types of extrinsic rewards
Which of the following is considered to be a good motivational strategy?
managers interested in revitalizing employees focus on getting them to
Engaged health care workers demonstrate the following characteristics
Between 2008-2018 total employment is expected to increase
What percent of all new jobs between 2008-2018 are projected to be in professional
and service providing occupations?
This generation values education, training and growth opportunities, flexibility and is
considered risk averse
This generation is respectful of authority, values duty, sacrifice, and accountability
and recognition of hard work and a strong work ethics

7. This generation values individuality, teamwork, and work-life balance
This generation is image conscious, team- oriented, values instant gratification and
is achievement oriented