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© 2012 MassMedia Studios. Commercial in Confidence.   1
Modern Day Marketing

              THE GROWTH HACKER


© 2012 MassMedia Studios. Commercial in Confidence.   2
Today
                  » Why drive more value back to our businesses

                  » What is a growth hacker

                  » The number’s that matter

                  » How we use the numbers

                  » Homework




© 2012 MassMedia Studios. Commercial in Confidence.               3
MassMedia Studios
         A full service digital agency that specialises in
         relationship marketing using a unique blend of strategy,
         creative and technology to attract, understand and engage.




© 2012 MassMedia Studios. Commercial in Confidence.
We’ve built relationships for some of the worlds best brands:




© 2012 MassMedia Studios. Commercial in Confidence.
© 2012 MassMedia Studios. Commercial in Confidence.
WHY DRIVE MORE VALUE


© 2012 MassMedia Studios. Commercial in Confidence.
73% CEOs - “Marketers Lack Credibility”
                                                                      *Fournaise Group 15 June 2011




           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.                                                        8
WHAT IS A GROWTH HACKER


© 2012 MassMedia Studios. Commercial in Confidence.   9
Definition: An Agent of Change
                                                                *Andrew Chen




           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.                                                        10
Definition: Recency of Expression




           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.                                                        11
The Discipline
       Traditional Marketing                             Growth Hacking

       Qualitative research                              A/B & multivariate testing

       The big idea                                      Hypothesis

       The creative campaign                             The Minimum Viable Product (MVP)

       Campaign planning                                 Validation/iteration

       Channel planning                                  Scenario modelling

       Eye balls                                         User behaviour

       Believe                                           Understand



           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.                                                        12
The Discipline




           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.                                                        13
SOME CASE STUDIES


© 2012 MassMedia Studios. Commercial in Confidence.   14
Deliverables
       Scalable                                       Repeatable         Sustainable




           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.                                                        15
Deliverables
       Scalable                                       Repeatable         Sustainable




           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.                                                        16
Deliverables
       Scalable                                       Repeatable         Sustainable




           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.                                                        17
Deliverables
       Scalable                                       Repeatable         Sustainable




           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.                                                        18
THE NUMBERS THAT MATTER


© 2012 MassMedia Studios. Commercial in Confidence.   19
Deliverables
      Awareness
           Acquisition
                                                      AAARRR!!
               Activation
                   Retention

                       Referral
                            Revenue




                                                                                            *Dave McClure


           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.                                                         20
Delivering AAARRR!!
       Awareness             Acquisition              Activation     Retention             Referral       Revenue



                             New site                                Retention rate        +ve brand
       Potential reach                                SEM CTR                                             ARPU
                             visitors                                (r)                   mentions



       Brand                                                         CLV =                                CLV (customer
                             Email list               Email CTR      (profit per cycle)    NPS
       recognition                                                   * (r / (1 + i - r))
                                                                                                          lifetime*ARPU)


                             Social                                                        # content      CPA
       SERP rankings                                  Sign up form   Cohort analysis
                             connections                                                   shares         (should < CLV)


                                                                                           % member get
                                           Seasonal                  Customer                             Voucher
       Inbound links         App downloads                                                 member sign
                                           promotion                 service                              redemption
                                                                                           ups




           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.                                                                        21
Delivering AAARRR!!
                                                       B1. Simplified




                                    A. Original                                    C. Emotional

Sign up -40%
                                                       B2. Simplified
                                                           Social




           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.                                                        22
MAKING PREDICTIONS


© 2012 MassMedia Studios. Commercial in Confidence.   23
Drivetrain Approach




  1. Objective                          2. Levers            3. Data               4. Models




           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.                                                        24
Modelling Our Knowledge

                 RomCom
                 Buy T
                 SF   0.05%
                 C    12.22%




                                          Comedy
                                          Buy T
                                          SF   2.13%
                                          RC   0.5%


           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.                                                        25
Beware The Near But Shallow Maxima


      The local maxima
      Your enemy to true optimisation




           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.                                                        26
HOMEWORK

           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.
© 2012 MassMedia Studios. Commercial in Confidence.                                                        27
1. UNLEASH THE PIRATES!




           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.                                                        28
2. UNLEASH THE MODELS!




           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.                                                        29
3. UNLEASH THE ACCOUNTANTS!




           Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework
© 2012 MassMedia Studios. Commercial in Confidence.                                                        30
Today
 » Why drive more value back to our businesses

 » What is a growth hacker

 » The number’s that matter

 » How we use the numbers

 » Homework




                                                 31
Let’s Talk.




         Adam Quirk
         Managing Director
         MassMedia Studios
         direct:           +61 2 9024 2660
         email:            adam.quirk@massmedia.com.au
         web:              www.massmedia.com.au
         phone:            +61 2 9211 4344
         fax:              +61 2 9211 6566



© 2012 MassMedia Studios. Commercial in Confidence.

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Marketing's next phase: Growth Hacking

  • 1. © 2012 MassMedia Studios. Commercial in Confidence. 1
  • 2. Modern Day Marketing THE GROWTH HACKER © 2012 MassMedia Studios. Commercial in Confidence. 2
  • 3. Today » Why drive more value back to our businesses » What is a growth hacker » The number’s that matter » How we use the numbers » Homework © 2012 MassMedia Studios. Commercial in Confidence. 3
  • 4. MassMedia Studios A full service digital agency that specialises in relationship marketing using a unique blend of strategy, creative and technology to attract, understand and engage. © 2012 MassMedia Studios. Commercial in Confidence.
  • 5. We’ve built relationships for some of the worlds best brands: © 2012 MassMedia Studios. Commercial in Confidence.
  • 6. © 2012 MassMedia Studios. Commercial in Confidence.
  • 7. WHY DRIVE MORE VALUE © 2012 MassMedia Studios. Commercial in Confidence.
  • 8. 73% CEOs - “Marketers Lack Credibility” *Fournaise Group 15 June 2011 Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. 8
  • 9. WHAT IS A GROWTH HACKER © 2012 MassMedia Studios. Commercial in Confidence. 9
  • 10. Definition: An Agent of Change *Andrew Chen Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. 10
  • 11. Definition: Recency of Expression Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. 11
  • 12. The Discipline Traditional Marketing Growth Hacking Qualitative research A/B & multivariate testing The big idea Hypothesis The creative campaign The Minimum Viable Product (MVP) Campaign planning Validation/iteration Channel planning Scenario modelling Eye balls User behaviour Believe Understand Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. 12
  • 13. The Discipline Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. 13
  • 14. SOME CASE STUDIES © 2012 MassMedia Studios. Commercial in Confidence. 14
  • 15. Deliverables Scalable Repeatable Sustainable Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. 15
  • 16. Deliverables Scalable Repeatable Sustainable Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. 16
  • 17. Deliverables Scalable Repeatable Sustainable Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. 17
  • 18. Deliverables Scalable Repeatable Sustainable Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. 18
  • 19. THE NUMBERS THAT MATTER © 2012 MassMedia Studios. Commercial in Confidence. 19
  • 20. Deliverables Awareness Acquisition AAARRR!! Activation Retention Referral Revenue *Dave McClure Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. 20
  • 21. Delivering AAARRR!! Awareness Acquisition Activation Retention Referral Revenue New site Retention rate +ve brand Potential reach SEM CTR ARPU visitors (r) mentions Brand CLV = CLV (customer Email list Email CTR (profit per cycle) NPS recognition * (r / (1 + i - r)) lifetime*ARPU) Social # content CPA SERP rankings Sign up form Cohort analysis connections shares (should < CLV) % member get Seasonal Customer Voucher Inbound links App downloads member sign promotion service redemption ups Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. 21
  • 22. Delivering AAARRR!! B1. Simplified A. Original C. Emotional Sign up -40% B2. Simplified Social Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. 22
  • 23. MAKING PREDICTIONS © 2012 MassMedia Studios. Commercial in Confidence. 23
  • 24. Drivetrain Approach 1. Objective 2. Levers 3. Data 4. Models Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. 24
  • 25. Modelling Our Knowledge RomCom Buy T SF 0.05% C 12.22% Comedy Buy T SF 2.13% RC 0.5% Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. 25
  • 26. Beware The Near But Shallow Maxima The local maxima Your enemy to true optimisation Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. 26
  • 27. HOMEWORK Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. © 2012 MassMedia Studios. Commercial in Confidence. 27
  • 28. 1. UNLEASH THE PIRATES! Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. 28
  • 29. 2. UNLEASH THE MODELS! Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. 29
  • 30. 3. UNLEASH THE ACCOUNTANTS! Marketing Value > Definition > Case Studies > #’s That Matter > Making Predictions > Homework © 2012 MassMedia Studios. Commercial in Confidence. 30
  • 31. Today » Why drive more value back to our businesses » What is a growth hacker » The number’s that matter » How we use the numbers » Homework 31
  • 32. Let’s Talk. Adam Quirk Managing Director MassMedia Studios direct: +61 2 9024 2660 email: adam.quirk@massmedia.com.au web: www.massmedia.com.au phone: +61 2 9211 4344 fax: +61 2 9211 6566 © 2012 MassMedia Studios. Commercial in Confidence.

Notas do Editor

  1. This presentation is addressing a recent term that we think nicely captures an evolution of the marketing disciplineThough I’m sure the term “growth hacker” will soon join cliches like “viral marketing” and “gamification” it offers some serious learnings for us to make our marketing far more effective and it’s early days so it hasn’t been overly used... YETIn this presentation I’ll go through: Why it’s more important now than ever for us marketers as a collective to deliver provable value back to our businesses The definition of what a growth hacker is and some of the tools they use We’ll go through the number’s that matter in growth hacking and give some insight into how to use those numbers in your day-to-day activities I’ll then go on to explore how one can use the numbers that matter in order to begin to do some predictive modelling (very handy in budget conversations) Finally, for those of you who this resonates with I’ll leave you some homework to begin applying some of what we talk about today to your organisationsLastly, if you wan these slides as well as all the links to the content and research I’ll be discussing today please go to our blog which is blog.massmedia.com.au. We did the latest blog entry in preparation for today so it’s got all the links there.
  2. MassMedia StudiosAn agency that specialises in relationship marketingusing a unique blend of strategy, creative andtechnology to attract, understand and engage.
  3. Why drive more value back to our businessesWhat is a growth hacker The number’s that matterHow we use the numbers Homework
  4. Why drive more value back to our businessesWhat is a growth hacker The number’s that matterHow we use the numbers Homework