Thoughts and insights about simplicity and in-control

1. This slidedeck explains some
details (and my point of view)
about Complexity reduction,
Simplicity, In-control and Regie
Martin van Vuure
mvvuure@gmail.com
 Martin.vanVuure@Getronics.com

2. Simplify Organisatiestructuur
organisatorische onzekerheden
Analyze
Metaphor Governance
Is to make the complex clear Hoe Techniek - technische onzekerheden
Creating the right kind of order Omgevingen
This order comes about from creating clarity and meaning. Verhoudingen
Politieke onzekerheden
break down Overleg
Lean Verantwoordelijkheid nemen
Wat "Ont-bureaucratiseren"
Jip en Janneke
Statements Van hokjes naar
Lego Area's of attention
alleen complexiteit kan compexiteit absorberen Medewerkers
Ambiguity, logic, simplicity, and dynamics
Vooral visiestatement hgeheime agenda
Afstemmen van doelstellingen emoties
Mijn mening Mensen
Iedereen praat erover maar niemand "doet" het ..... tegengestelde belangen
Hoe ziet de meetlat eruit van complexiteit eigenzinnige karakters
Trust is omgekeerd evenredig met
complexiteit, non-transparantie linear approach
Eenvoud is een kwaliteit deterministic planning
Waarom Simple / small
Jip-en-Janneke taal management
technische systemen / focus
niet het geheel ziend, slechts een deel vd Essentie binair - voorspelbaar
puzzel
Reduce complexity, probability planning / Monte Carlo
enhance simplicity complex leadership - soft skills
Comprehensibility sociale systemen
14-11-2009 - v19
gedragsvariatie - onvoorspelbaaar
Ease of implementation Uitersten
Extensibility verantwoordelijkheden
Usability HArde factoren taken beleggen
Criteria voor simplicity
Maintainability objectief
Transparency samenwerken
De Bono's Simplicity Principles (for design) communiceren
Cybernatica Zachte factoren
engagement
subjectief
 De Bono: simplicity
Already in Aristotle's days simplicity is quoted as a standing principle.
 AT kearney PDF Links / bronnen
= andere manier van beschouwen van de werkelijkheid
 Quotes
Simplicity and elegance
Simplificeren bij de 1 betekent veelal complexiteit bij de ander .... Verlaging risicos
Mogelijk strijdig compliancy Con's Simplicity is voorwaardelijk voor In-control
Different contexts  Beschrijving You can never eliminate complexity from a
system, you can only move it from place to place.
Reduccing unnecessary steps to get things done, setting priorities and keeping
Verantwoordelijkheid
Pro's focus, fighting bureaucracy, understanding that less is sometimes more!
Goedkoper # of interactions (dynamics of interaction) between independent elements
management v afhankelijkheden: communicatie / informatie
meetings / interfaces intreacties Map

3. Trust
Trust: firm belief in the reliability, truth, ability, or strengh of
someone or something.Fast and reliable server.Display a
professional image with both impeccable design and product
images.Use of secure pages to communicate and store
sensitive information.Simplicity: the quality or condition of
being easy to understand or do.Consistency in the design
throughout the entire site.Clear navigation and copy.
3

4. 4

5. Lean
Jip en Janneke Statements
Organisatiestructuur
Lego Governance
T echniek
Vooral visiestatement Omgevingen
Wat
Afstemmen van doelstellingen Verhoudingen
Mijn mening
Iedereen praat erover maar Overleg
niemand "doet" het ..... Verantwoordelijkheid nemen
"Ont-bureaucratiseren"
Simplify
Hoe 08/06/2007 - v3
Area's of
Van hokjes naar
attention
Links / bronnen Medewerkers
De Bono: simplicity
Simplificeer zover als mogelijk, maar
niet verder dan dat (A. Einstein) Simplificeren bij de 1 betekent veelal
Con's complexiteit bij de ander ....
Mogelijk strijdig compliancy
Verantwoordelijkheid
Pro's
Goedkoper
Dit is een mindmap van
Martin van Vuure
0629525732

6. Beheersbaarheid:Balans van
paradoxen
Alles mogelijk Beheersbaarheid Alles bepaald /
/geen regels compliancy
Misbruik Gebruik
Wildgroei Structuur
criteria:
Improvisatie Procedure
•ergonomie (7)
Vertrouwen Regels
•hiërarchie
Chaos Ordening
•KISS
Performance degradatie Performance garantie
•stelregels
Doelloos Doelmatig
•principes
Free-format Georganiseerd/geordend
•standaarden
Complex Simpel
•visueel
•modelmatig

7. A blend of
• Detail • Holistisch
• Oplossing / Hoe • Doel - Probleem / Wat
• Conflict • Instemming
• de letter van de wet • de geest / intentie van
de wet

8. Simplicity principles
• Simplicity is about removing everything that can complicate the
process
• One designers complexity is another's completeness
• Two ways of doing the same thing suggest poor design
• Simplicity doesn’t mean simple minded:
something that’s well designed accommodates the total problem
space consistency is a virtue and leads to elegance (link)
Occam's razor: a scientific and philosophic rule that entities should not
be multiplied unnecessarily which is interpreted as requiring that the
simplest of competing theories be preferred to the more complex or
that explanations of unknown phenomena be sought first in terms of
known quantities

9. De Bono’s simplicity
Simplicity Principles
1. You need to put a high value on simplicity. To get simplicity you have to want to get it. To
want to get simplicity you have to put a high value on simplicity
2. You must be determined to seek simplicity
People quite like simplicity if it does not cost anything but are usually unwilling to invest
resources in making something more simple.
3. You need to understand the matter very well. If you do not seek to understand a situation
or process, your efforts will be ’simplistic’ rather than simple. Simplicity before
understanding is worthless.
4. You need to design alternatives. It is not a matter of designing the ‘one right way’. It is
more a matter of designing alternatives and possibilities, and then selecting one of them.
5. You need to challenge and discard existing elements. Everything needs to justify its
continued existence. If you wish to retain something for the sake of tradition let that be a
conscious decision.
6. You need to be prepared to start over again. In the search for Simplicity, modify if you can -
start afresh if you cannot.
7. You need to use concepts. Concepts are the human mind’s way of simplifying the world
around. Warning: If you do not use concepts, then you are working with detail. You may
need to break things down into smaller units. The organization of a smaller unit is
obviously simpler than the organisation of a large unit. The smaller units are themselves
organised to serve the larger purpose.
8. You need to be prepared to trade off other values for simplicity. A system that seeks to be
totally comprehensive may be very complex.
9. You may need to trade off that comprehensiveness for simplicity.
10. You need to know for whose sake the simplicity is being designed. A shift of complexity
may mean that a system is made easier for the customer but much more complicated for
the operator.

10. communicatie
contacten
incidenten
processen
veranderingen / changes
de juiste mensen kennen
Producten
de juiste antwoorden
rapportage Wanneer T ijdig
aansturing
aspecten gehele keten
audit en control
intern op orde - extern initieerend
monitoring (belangen)
politiek
techniek Iedereen praat er over maar niemand weet wat er onder
Als organisatie contracten
verstaan wordt. De kreet wordt te pas-en te onpas gebruikt
PL administratie
klant overdraagbaarheid / inwerken
mensen
leveranciers
Hoe
inventarisatie / probleem ervaring
loketten
Als persoon Als
SM
processen
MTP Stakeholders
producten verleden-heden-toekomst
techniek
storage stuurbaarheid
reproduceerbaar
invloed
Als afdeling planbaarheid
herhaalbaarheid
overkomen happy / tevreden
reactief Tegenovergestelde van
toegevoegde waarde
brandjes verwachtingen
lijnen uitzettend / initiatief nemend
(personlijk)
Visie volgend
Bepaald wat er gaat gebeuren
Regie In Control zeggen wat je doet, en doen wat je zegt
Bepaald de samenwerking
Andere gelijk- Eigen
28-05-2009 - v20 touwtjes in handen / sturend
luidende kreten definitie
Regisseur Breed kijkend / helicopter view
alle (belangrijke) aspecten
huis op orde
Wat versta ik eronder: Herhaalbaar; in de breedte zicht hebben
op; bepalen van richting; Juiste antwoorden / tijdig kunnen
sturend
antwoorden Verbeterend Integratie Regie (Juiste) prioriteitstelling
visie Proces - inhoud - RACI en doel duidelijk. Rapportage in place
Wat
KWD Balans kosten - baten
Doel service requirements - service rapportage
integraal ...
Breakdown ......
herhaalbaar
klanten
controleerbaar klanten vd klanten
kwaliteit
transparant Waarom hele keten leveranciers
leveranciers vd leveranciers
professioneel intern
Het "in de hand hebben" integratie en interpretatie
associations
Voorbeelden in control Volwassenheidsniveau
SOx In control statement
Regie is vanuit een zekere ―onafhankelijke rol‖, take responsibility
kijken naar de demand & supply vraag Map the territory Breakdowns of ....
Met de onafhankelijkheid kun je sturen en de
Steps Stakeholders (and stakes)
belangen begrijpen
De business is meestal niet goed in staat om Define goals/kpi's/priorities
zijn/haar demand (functionele vraag), vast te stellen Make creative solutions to problems
(er wordt niet in functionele kaders gedacht, maar in
definitie elders
vVierzen
de ―de techniek lost het wel op‖).
OIB redeneert meestal vanuit techniek en zet de
techniek in om aan de business vraag te voldoen.
Omdat dit niet goed afgestemd is op elkaar, is de
samenwerking een continue punt van discussie.
Overigens wil een Business Partner als DI ons
niet zien als een partner, maar als een leverancier

11. •
Quotes
―Simplicity is the ultimate sophistication.‖ Leonardo da Vinci
• Fear less, hope more; eat less, chew more; whine less, breathe more; talk
• ―Watch your thoughts, for they become words. Watch your words, for less, say more; love more, and all good things will be yours. - Swedish
they become actions. Watch your actions, for they become habits. proverb
Watch your habits, for they become character. Watch your character,
for it becomes your destiny.‖ • Thomas Kempis – ―Purity and simplicity are the two wings with which man
soars above the earth and all temporary nature.‖
• ―Three Rules of Work: Out of clutter find simplicity; From discord find
harmony; In the middle of difficulty lies opportunity.‖ Albert Einstein • Frank Lloyd Wright – ―Simplicity and repose are the qualities that measure
the true value of any work of art.‖
• ―A vocabulary of truth and simplicity will be of service throughout your
life‖ - Churchill Winston Churchill • Henry David Thoreau – ―Simplicity, simplicity, simplicity! I say, let your
affairs be as two or three, and not a hundred or a thousand instead of a
• ―Simplicity is the final achievement. After one has played a vast million count half a dozen, and keep your accounts on your thumb-nail.‖
quantity of notes and more notes, it is simplicity that emerges as the
crowning reward of art.‖ - Frederic Chopin • Henry David Thoreau – ―As you simplify your life, the laws of the universe
will be simpler; solitude will not be solitude, poverty will not be poverty, nor
• The ability to simplify means to eliminate the unnecessary so that the weakness weakness.‖
necessary may speak. ~Hans Hofmann, Introduction to the Bootstrap,
1993 • Henry David Thoreau – ―Most of the luxuries, and many of the so-called
comforts of life, are not only not indispensable, but positive hindrances to
• Any intelligent fool can make things bigger, more complex, and more the elevation of mankind. With respect to luxuries and comforts, the wisest
violent. It takes a touch of genius - and a lot of courage - to move in have even lived a more simple and meagre life than the poor.‖
the opposite direction. ~E.F. Schumacher
• Richard Holloway – ―Simplicity, clarity, singleness: These are the attributes
• Life is really simple, but we insist on making it complicated. that give our lives power and vividness and joy as they are also the marks of
~Confucius great art. They seem to be the purpose of God for his whole creation.‖
• People love chopping wood. In this activity one immediately sees • Charles Dudley Warner – ―Simplicity is making the journey of this life with
results. ~Albert Einstein just baggage enough.‖
• Besides the noble art of getting things done, there is the noble art of • Plato – ―Beauty of style and harmony and grace and good rhythm depend
leaving things undone. The wisdom of life consists in the elimination on simplicity.‖
of non-essentials. ~Lin Yutang
• Leonardo da Vinci – ―Simplicity is the ultimate sophistication.‖
• Anything simple always interests me. ~David Hockney
• Albert Einstein – ―Everything should be made as simple as possible, but not
• You have succeeded in life when all you really want is only what you simpler.‖
really need. ~Vernon Howard
• Henry Wadsworth – ―In character, in manner, in style, in all things, the
• In character, in manner, in style, in all things, the supreme excellence supreme excellence is simplicity.‖
is simplicity.‖
• Hans Hofmann – ―The ability to simplify means to eliminate the unnecessary
• The simplest things are often the truest.‖ - Richard Bach quotes so that the necessary may speak.‖
• Simplicity, simplicity, simplicity! I say, let your affairs be as two or • E.F. Schumacker – ―Any intelligent fool can make things bigger, more
three, and not a hundred or a thousand instead of a million count half complex, and more violent. It takes a touch of genius—and a lot of
a dozen, and keep your accounts on your thumb-nail. ~Henry David courage—to move in the opposite direction.‖
Thoreau
• Eleanor Roosevelt – ―A little simplification would be the first step toward
• Be content with what you have, rejoice in the way things are. When rational living, I think.‖
you realize there is nothing lacking, the whole world belongs to you.
~Lao Tzu • Charles Mingus – ―Making the simple complicated is commonplace; making
the complicated simple, awesomely simple, that’s creativity.‖
• We don't need to increase our goods nearly as much as we need to
scale down our wants. Not wanting something is as good as • John Burroughs – ―To find the universal elements enough; to find the air and
possessing it. ~Donald Horban the water exhilarating; to be refreshed by a morning walk or an evening
saunter … to be thrilled by the stars at night; to be elated over a bird’s nest
• To be simple is to be great. - Ralph Waldo Emerson or a wildflower in spring—these are some of the rewards of the simple life.‖
• Simplicity is an exact medium between too little and too much. - Sir • D.H. Mondfleur – ―Eliminate physical clutter. More importantly, eliminate
Joshua Reynolds spiritual clutter.‖
• To be simple is the best thing in the world. - G. K. Chesterton • Elise Boulding – ―Frugality is one of the most beautiful and joyful words in
• I believe that a simple and unassuming manner of life is best for the English language, and yet one that we are culturally cut off from
everyone, best both for the body and the mind. - Albert Einstein understanding and enjoying. The consumption society has made us feel that
happiness lies in having things, and has failed to teach us the happiness of

13. Relatie simplicity, chaos, Regie, In-
control
Ultimate state of organization
Organize (active verb)
IN-control Regie
Pro-active
Simplicity
Fire fighting
Complexity
Chaos
Natural tendency

14. Oorzaken
• Niet het geheel ziend, slechts een stukje vd puzzel
• "Midden in het oog vd storm heeft niemand overzicht"
• Straight talk: open en direct contact over de stand v zaken
• Deadlines
• Functionaliteit in beweging
• Vergezichten
• Eufimismen
• Alleen complexiteit kan complexiteit absorberen
• Cybernetica: hoe groter het aantal combinaties

15. Organzational complexity

16. PMI Complexiteit 17-11-2009
binnen een departement heb je meerdere
etages
Psychologie
dubbele doelstelling
sociaal
switchen tussen sporen Complexiteit tussen
context
Wat is WEL mogelijk
inhoud
project is apart bedrijf
Onoplosbaar!!
Standpunt ==> Belang ==> verplaatsen
Waarden en normen, op de laatste Zoek naar win-win ontmaskeren, accepteren
twee is overlap mogelijk: gouden
driebhoek zo groot mogelijk maken daadkracht
Samenhangend Taaie(vs tamme) problemen
van iedereen en niemand
Omgevingsmanagement besturen - Ronald Paul
denkers + doeners
Risico beperking door degene die het het 2e Maasvlakte
beste kan verankering
focus op één doel Hans Vermaak
meervoudigheid
apart organiseren Organisatie T&G
werksysteem vs stabiliteitssysteem
de beste
eenheid
complete dossiers transparant
"Boter bij de vis mechanistisch waarden
`balletje tussen: beheersing
passief
haalbaarheid BC
stabiliteit
verdieping op deelonderwerpen
spiegels - praktijk
"Samen = beter
Strat.OmgevingsManagement vensters - theorie
"draagvlak
regels ==> inzichten ==> principes
1/2/3e orde vs 1:aanpak; 2: vergezicht; 3: diepgang
Frank Verburg / omvang
small wins
Instrumenteel vs Sven Withofs NPI
postinstrumenteel (ANGST) 3e orde + omvangrijk = onmogelijk
PM I 17-11-2009
Complexiteit architectuur
20-11-2009 - v5 standaardisatie
integrale ketentest
Spreadsheetridder en ppt tijger  maatregelen Prorail acceptatietest
Complexiteit: je kunt er niets aan doen
implementatie zo klein mogelijk aantal
inschatting van ellende componenten
1Jan 3e jaar geslaagd project begint bij het einde
fantacy deadlines
cost * time^4=constante
geen BC
grand designs
create unnessacery complexity
combineren van denken en doen
everyday aonother idea recipe for disaster terug naar de werkvloer ==> oplossingen
requirements
2,5% groei / maand in req volatility  KPN partnering voor compexiteit reductie
Chris Verhoef / VU / wiskunde
half of req. never signed off vereenvoudiging ad ene kant betekent
complexiteit elders
(r)evolution
operational excellence
 Raines rules
Gateway reviews
annual reporting
maatregelen
CIO per departement
slechts kleine projecten beheersbaar.
beperkte omvang (<1M)