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Aalborg Universitet 03-11-15
ERP evaluation, power & politics

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Formålet med forelæsningen i dag…

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Mit navn er Martin Rother Breyen

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• Formål og introduktion
• 5 forskellige dimensioner på
benefits
• IT evaluering, benefits,
diskurser og magt

5. Benefits og ERP/ES-systemer
People
Process

6. Shang og Seddon
(2002)
5 typer benefits organisaitoner kan opnå
ved implementering af ERP/ES-systemer

7. Shang og Seddon
(2002)
5 typer benefits organisaitoner kan opnå
ved implementering af ERP/ES-systemer
5 minutter – Problemer, synergi-effekter
eller udfordringer ved disse 5 dimensioner?

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IT evaluering, benefits, diskurser og magt

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• Benefits er relative, og kan ikke kun erkendes ”objektivt”
– Nursing information system
• Hvad der opfattes som værdifuldt kan svinge fra fx operationelt
niveau til managerial niveau
• Benefits eller evaluering af benefits kan også være politisk ladede
”The point is, that no matter what measurement is
used, evaluation aims to prove the benefits of IT and
therefore cannot be considered as objective” (Wilson &
Howcroft; 2005)
”(..) The social and political issues that are inherent to
the IS evaluation process tend to be neglected”.

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• Hvis evalueringer ikke er kan være objektive – må de altså stamme
fra en interesse?
• ”(…)Not only do evaluation tools and criteria vary widely.
Failure/success and value my not be universally agreed within
organizations – The possibility that one person’s success may be
another person’s failure or even disaster is rarely mentioned”
(ibid; p. 21)

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• 5 minutters refleksion:
Hvad kan dette give af udfordringer, når i skal ud og være
konsulenter? Og kan i bruge det til jeres fordel?

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B
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a
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P
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U
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Cheese chart

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Jeg gider
ikke NIS!

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• Den politiske arena er allestedsnærværende i organisationer,
hvor forskellige politiske aktører forfølger deres egen agenda
Pinch and Bijker (1987) draw upon the notion of
different ‘relevant social groups’ who will not only
define a technological problem differently but also
disagree over definitions of what constitutes success
and failure and how evaluations can be used in such
constructions.
• Den social konstruktivistiske dimension kommer i spil
mening, evaluering og værdier bliver dannet social og relationelt

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• Brugen af evalueringer kan have et indskrevet politisk standpunkt,
hvor selve det, at benytte sig af evaluering som metode,
støtter ideen om en IT implementering.
“Evaluations are often used for galvanising support, a key factor for
establishing/ensuring success for IS projects” (IBID p. 23)
“training of users is likely to entail not only instruction on how to use the
technology, but also schooling as to what value it possesses.
Hence it is possible to view both training and evaluations activities
as instances of enrolment techniques” (IBID p. 23)

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Legitimacy

17. ”Der er altid tale om en kamp for den diskusive
formations grænser i spørgsmålet om hvad der
skal indbefattes og udelukkes”
(Michel Foucault, Roddy Nilsson – 2009 p. 54)
”For Foucault afgør forskellige former for
kulturelle regler hvad der på et givent
historisk tidspunkt betragtes som en
sandhed, såvel som hvem der er bærere af
den”
(Michel Foucault, Roddy Nilsson – 2009 p 64)
”Foucault var ikke interesseret i hvad
sandhed var i sig selv, men i at undersøge
hvordan de regler opstod der gav eller
hindrede adgang til det der til enhver tid blev
betragtet som sandhed”.
(Michel Foucault, Roddy Nilsson – 2009 p 64)

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NIS er fint
NIS er
hmmm
NIS skal
afvikles!
“With hindsight we can see that during year three of the
rollout of the system there was a significant turnaround
concerning what was deemed a legitimate view of the
system, with the voice of dissent winning out in the end”
(IBID p 33)

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NIS er fint
NIS er
hmmm
NIS skal
afvikles!
“With hindsight we can see that during year three of the
rollout of the system there was a significant turnaround
concerning what was deemed a legitimate view of the
system, with the voice of dissent winning out in the end”
(IBID p 33)
“The issue of legitimacy is crucial in this study of political aspects of
the evaluation process: when hostile toward the system, the nurses
views were demonised in reports, a dysfunctional consequence of
their being ‘unable to see the benefits”.
“Yet as the political climate changes over time, such views, once
dismissed as hostile and irrational, are later legitimised and
ultimately employed to lever the declaration of failure.” (IBID p.
35)

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Martin Rother Petersen
Mange tak for i dag 