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Webinar: 7 Tips to Get More Leads from Your
Website
November 23, 2011
                    www.marqui.com
GoToWebinar Controls

• Click the button with the arrows to
  minimize your GoToWebinar
  controls




• Type your questions for us into the
  box at the bottom and press Send




                                 www.marqui.com   2
About the Presenters

 • Dan Biggs, Digital Strategist at Station X
 Communications


 • Adam Koebel, Client Success Specialist at Marqui




                        www.marqui.com                3
Agenda

• Introduction
• 7 Tips to Get More Leads from
  Your Website
• Summary
• Q+A




                          www.marqui.com   4
Introduction – B2B Marketing

  It’s All About Priorities!                                       Facebook



                               Slideshare                                             twitter


                                                             CRM

                                                                               SEO
  content
  marketing




              Blogging

                                                                          microsite




                                            www.marqui.com                                      5
Introduction – B2B Marketing


• Lead Generation = HIGH PRIORITY. Yet, differing perceptions of lead
                            Slideshare                                      twitter
   across the business can create confusion and misalignment
• Marketers : “Leads refer to those who express a general interest in
                                                          CRM

                                                                     SEO
   your products or services”
• Sales: “A lead refers to those who are ready to have a conversation
   with a sales representative”

                                                                microsite




                                         www.marqui.com                               6
Introduction – Before You Begin…
• With your organization, ensure you have a clear definition of what
  constitutes a lead, and put it in writing!




                                 www.marqui.com                        7
1. Know What Your Current Situation Is
• Track your site’s conversion rate
• Understand industry benchmarks and compare your site’s
  performance
• Ask yourself:
   o Where are my site visitors coming
      from?
   o What marketing sources drive
     the most leads?




                                   www.marqui.com          8
2. Know What Your Visitors Want
• Walk a mile in their shoes:
   o Gather as much direct intelligence as you can from your customers
   o Use customer feedback tools (i.e survey) to gather deeper insight


• Use analytics tools to find the most-searched keywords

• Based on their needs, understand what content drives the
  most leads
   o Types of content (i.e blog posts vs. whitepapers)
   o Topics of interest




                                    www.marqui.com                       9
3. Make a Good First Impression

• Establish a sense of legitimacy

• Copy, images or video should communicate why
  your prospect can’t live without your product/service

• Deliver content that aligns with keywords that your prospects
  are using to find you




                            www.marqui.com                        10
4. Content – A Guiding Principle

 Lisa Horner, Director of Campaigns at Citrix Online gives
 the following advice when it comes to content creation:
 “ Develop content to help customers be successful in their
   businesses. Prospects don’t care about your products or
   services. They care about what your products and services
   can do for them in their business.”



  *eMarketer, 2011



                           www.marqui.com                      11
4. Content – The Reward
• Think of your content as a reward for visiting your site and
  converting
• Your promise to your potential leads = a useful and rewarding visit.
  The more intentionality you have in creating and updating
  content, the better a position you’ll be in to fulfill your promise.




                               www.marqui.com                            12
4. Content – In All Its Glorious Forms
                                 • Content marketing is
                                   what fuels the lead
                                   gen engine of today

                                 • KEEP IT FRESH! New
                                   content means higher
                                   traffic, higher return
                                   to the site and
                                   increased loyalty




                     www.marqui.com                         13
5. Control the Conversion Path – Some Tricks

Think like a user
                     Move beyond testing

Know when to pull the trigger


                                           QUESTIONS TO ASK
                                           How hard is it to convert?
                                           Where does the call to action
                                           fall in that process?


                                  www.marqui.com                       14
5. Control the Conversion Path - CTAs

• Be transparent - privacy and
  communication policies
• Customize their engagement
• Repeat CTAs need different, valuable rewards, but don’t
  repeat yourself




                            www.marqui.com                  15
5. Conversion - A Fool-Proof Recipe


One part INFORMATION
One part TARGETED INTEREST
One part BRIBERY



                           =
                                         CONVERSION

                        www.marqui.com                16
6. Cast Your Net Over Multiple Channels


 • People consume info across
   channels, and all can serve as
   extensions of your marketing
   process

 • Keep content unique to the
   channel



                          www.marqui.com   17
6. Multiple Channels – Don’t Isolate, Invite!
• Give people an easy path into your site
• These other tools are as valid start points as Google, for
  example




                             www.marqui.com                    18
7. Experiment and Test



                  The most exciting tools in a marketer’s toolbox!



• Be willing to experiment, and most importantly, willing to fail

• Keep an open mind – you might be surprised



                             www.marqui.com                         19
7. Put it to the Test
• Learn from EVERYTHING
  (ie. analyze everything)


• Some things to test:
   o Platforms - multichannel
   o Content - headers, text, offerings,
     presentation
   o Design - where to put the CTA, how
     much to “give away”




                                    www.marqui.com   20
Summary
1. Know What Your Current Situation Is

2. Know What Your Visitors Want

3. Make a Good First Impression

4. Build Strong Content and Update it Frequently

5. Control the Conversion Path

6. Cast Your Net Over Multiple Channels

7. Experiment and Test
                         www.marqui.com            21
Q+A
Dan Biggs, Digital Strategist
Station X Communications
Dan.Biggs@stationx.co

Adam Koebel, Client Success Specialist
Marqui
Adam.Koebel@marqui.com



 Feedback? Questions?
 Connect directly or DM us on Twitter at http://www.twitter.com/Marqui_CMS



                                   www.marqui.com                            22

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7 Tips to Get More Leads from Your Website

  • 1. Webinar: 7 Tips to Get More Leads from Your Website November 23, 2011 www.marqui.com
  • 2. GoToWebinar Controls • Click the button with the arrows to minimize your GoToWebinar controls • Type your questions for us into the box at the bottom and press Send www.marqui.com 2
  • 3. About the Presenters • Dan Biggs, Digital Strategist at Station X Communications • Adam Koebel, Client Success Specialist at Marqui www.marqui.com 3
  • 4. Agenda • Introduction • 7 Tips to Get More Leads from Your Website • Summary • Q+A www.marqui.com 4
  • 5. Introduction – B2B Marketing It’s All About Priorities! Facebook Slideshare twitter CRM SEO content marketing Blogging microsite www.marqui.com 5
  • 6. Introduction – B2B Marketing • Lead Generation = HIGH PRIORITY. Yet, differing perceptions of lead Slideshare twitter across the business can create confusion and misalignment • Marketers : “Leads refer to those who express a general interest in CRM SEO your products or services” • Sales: “A lead refers to those who are ready to have a conversation with a sales representative” microsite www.marqui.com 6
  • 7. Introduction – Before You Begin… • With your organization, ensure you have a clear definition of what constitutes a lead, and put it in writing! www.marqui.com 7
  • 8. 1. Know What Your Current Situation Is • Track your site’s conversion rate • Understand industry benchmarks and compare your site’s performance • Ask yourself: o Where are my site visitors coming from? o What marketing sources drive the most leads? www.marqui.com 8
  • 9. 2. Know What Your Visitors Want • Walk a mile in their shoes: o Gather as much direct intelligence as you can from your customers o Use customer feedback tools (i.e survey) to gather deeper insight • Use analytics tools to find the most-searched keywords • Based on their needs, understand what content drives the most leads o Types of content (i.e blog posts vs. whitepapers) o Topics of interest www.marqui.com 9
  • 10. 3. Make a Good First Impression • Establish a sense of legitimacy • Copy, images or video should communicate why your prospect can’t live without your product/service • Deliver content that aligns with keywords that your prospects are using to find you www.marqui.com 10
  • 11. 4. Content – A Guiding Principle Lisa Horner, Director of Campaigns at Citrix Online gives the following advice when it comes to content creation: “ Develop content to help customers be successful in their businesses. Prospects don’t care about your products or services. They care about what your products and services can do for them in their business.” *eMarketer, 2011 www.marqui.com 11
  • 12. 4. Content – The Reward • Think of your content as a reward for visiting your site and converting • Your promise to your potential leads = a useful and rewarding visit. The more intentionality you have in creating and updating content, the better a position you’ll be in to fulfill your promise. www.marqui.com 12
  • 13. 4. Content – In All Its Glorious Forms • Content marketing is what fuels the lead gen engine of today • KEEP IT FRESH! New content means higher traffic, higher return to the site and increased loyalty www.marqui.com 13
  • 14. 5. Control the Conversion Path – Some Tricks Think like a user Move beyond testing Know when to pull the trigger QUESTIONS TO ASK How hard is it to convert? Where does the call to action fall in that process? www.marqui.com 14
  • 15. 5. Control the Conversion Path - CTAs • Be transparent - privacy and communication policies • Customize their engagement • Repeat CTAs need different, valuable rewards, but don’t repeat yourself www.marqui.com 15
  • 16. 5. Conversion - A Fool-Proof Recipe One part INFORMATION One part TARGETED INTEREST One part BRIBERY = CONVERSION www.marqui.com 16
  • 17. 6. Cast Your Net Over Multiple Channels • People consume info across channels, and all can serve as extensions of your marketing process • Keep content unique to the channel www.marqui.com 17
  • 18. 6. Multiple Channels – Don’t Isolate, Invite! • Give people an easy path into your site • These other tools are as valid start points as Google, for example www.marqui.com 18
  • 19. 7. Experiment and Test The most exciting tools in a marketer’s toolbox! • Be willing to experiment, and most importantly, willing to fail • Keep an open mind – you might be surprised www.marqui.com 19
  • 20. 7. Put it to the Test • Learn from EVERYTHING (ie. analyze everything) • Some things to test: o Platforms - multichannel o Content - headers, text, offerings, presentation o Design - where to put the CTA, how much to “give away” www.marqui.com 20
  • 21. Summary 1. Know What Your Current Situation Is 2. Know What Your Visitors Want 3. Make a Good First Impression 4. Build Strong Content and Update it Frequently 5. Control the Conversion Path 6. Cast Your Net Over Multiple Channels 7. Experiment and Test www.marqui.com 21
  • 22. Q+A Dan Biggs, Digital Strategist Station X Communications Dan.Biggs@stationx.co Adam Koebel, Client Success Specialist Marqui Adam.Koebel@marqui.com Feedback? Questions? Connect directly or DM us on Twitter at http://www.twitter.com/Marqui_CMS www.marqui.com 22

Notas do Editor

  1. Dan Biggs - Digital Strategist, Station X Communications Dan has been marketing and building websites for over 12 years. His expertise lies in web analytics and online marketing campaigns with a focus on user experience and information architecture. Dan has an extensive background in a wide range of web marketing disciplines, including paid search, email and affiliate marketing. He has also engineered mobile websites and social media applications for custom and existing platforms. Over the course of his career, Dan has held the role of Online Marketing Manager at 1-800-GOT-JUNK, North America’s premier junk removal franchisor, as well as Website Production Manager at WH Smith, one of the U.K’s leading news, magazine and stationery retailers.----------Adam Koebel, Client Success Specialist at MarquiAdam Koebel is a wearer-of-many-hats. As a Client Success Specialist at Marqui, he envisions, enables and collaborates with clients on projects big and small. He's had experience planning complex drip-marketing email campaigns, social media integrated multi-channel engagements and whole-site redesigns and rebuilds. Adam prides himself on creative implementations with strong analytical backings, marrying the science of data with creative and fresh implementation plans.
  2. Your website is a communication tool, not a brochure!
  3. - Think like a user -Envision your journey- Move beyond testing -Don’t become myopic about your process-Know when to pull the trigger Give incentive for going from"anonymous user” to “contact”
  4. - Ensure that all calls-to-action are clearBe transparent about your use of their info, with clearly written privacy / communication policiesGive users a way to customize their engagement – options for various levels of communicationThink broadly, not binary
  5. Think about your site and all its extension as a living thing, evolving to patterns as they emerge from the experiment
  6. Q & A - need a few planted questions