SugarCRM presentation by Marketing Industries BV Netherlands. See also: Presentation - 0 Overview Presentation - 1 Marketing Automation Presentation - 2 Sales Force Automation Presentation - 3 Customer Support Presentation - 4 Reporting Presentation - 5 Platform Presentation - 6 Collaboration

1. SugarCRM Reporting ©2008 SugarCRM Inc. All rights reserved.

2. Create real-time reports and dashboards on any CRM metric Monitor the effectiveness of marketing programs, sales opportunities, and support cases Share/restrict access to reports and dashboards across teams 2/23/2010 ©2008 SugarCRM Inc. All rights reserved. 2 Provide Better Visibility Across the Business

6. Users can create any number of custom dashboards based on any variable within Sugar Dashboards display real-time information Charts can be shared across individuals, teams, or the entire company 2/23/2010 ©2008 SugarCRM Inc. All rights reserved. 4 Dashboards

7. Understand the ROI of marketing programs Track which channel is most/least profitable Replicate successful campaigns in a few simple steps 2/23/2010 ©2008 SugarCRM Inc. All rights reserved. 5 Marketing Analytics

8. Present user-specific information about opportunities Consolidate sales data for executives Customize charts and reports based on key metrics Drill down on charts to understand performance 2/23/2010 ©2008 SugarCRM Inc. All rights reserved. 6 Sales Trend Analysis

9. Monitor the effectiveness of case responses Identify and prioritize customer problems Measure how issues are resolved across individuals and teams 2/23/2010 ©2008 SugarCRM Inc. All rights reserved. 7 Case Reporting

10. Understand your customer base Parse by industry, revenue, time, geography, and other attributes Deliver relevant reports based on concrete data 2/23/2010 ©2008 SugarCRM Inc. All rights reserved. 8 Customer Profiles

11. Start with SugarCRM within days Professional CRM system Easy to use Collaborate with other applications and databases Cost effective, no need to invest in: Servers Server software Databases Application managers Database managers Back-up 2/23/2010 ©2008 SugarCRM Inc. All rights reserved. 9 Your advantage

12. 2/23/2010 ©2008 SugarCRM Inc. All rights reserved. 10 More information? Presentation - 0 Overview Presentation - 1 Marketing Automation Presentation - 2 Sales Force Automation Presentation - 3 Customer Support Presentation - 4 Reporting Presentation - 5 Platform Presentation - 6 Collaboration Marketing Industries BV Televisieweg 56 1322 AM Almere The Netherlands Tel +31 36 536 72 33 www.marketingindustries.nl info@marketingindustries.nl