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        G                  Dr. Grieger & Cie.

 Quantitative Research | Qualitative Research | Fieldwork Services | Mystery Shopping
                           Germany | Austria | Switzerland
Management Summary



  We are a market research firm for quantitative and qualitative market
  research located in Hamburg, Germany.
  We are supporting companies in all steps of their market research project in
  Germany, Austria and Switzerland: from design, data collection to data
  analysis.
  As a fieldwork service provider we are offering first class data collection in
  Germany, Austria and Switzerland with our own field of trained mystery
  shoppers and interviewers and our own online access panel with 5 million
  verified panelists.
  For quantitative research we are offering all common methods of data
  collection: CATI, CAPI, CAWI, paper and pencil.
  For qualitative research we have a modern facility with skilled moderators in
  Hamburg and partner research firms in all relevant cities. We can recruit your
  target group and also conduct the research.
  We are working objectively, customer-focused, goal-oriented and effectively.
  Our work is based on reliability, trust, professionalism and a high quality of
  assessment. Discretion and maintaining confidentiality is very important to us:
  Therefore, all information we receive from our clients remains confidential.



© 2011 Dr. Grieger & Cie. | Market Research                                         2
We can support you with various market research services in Germany,
Austria and Switzerland.
OUR MARKET RESEARCH SERVICES



                           Qualitative Research            Quantitative Research
                              Modern research facility       All data collection methods:
                              in Hamburg                     CAPI, CATI, CAWI, PAPI
                              Design, recruiting,            Market studies
                              condtuction and analysis       Customer satisfaction survey
                              for qualitative studies        Image analysis




                           Fieldwork Services              Consulting / Support

                              Own field of mystery           Research design
                              shoppers, product testers
                                                             Development of hypothesis
                              and interviewers
                                                             Data analysis
                              Online access panel with
                              170.000 panelists              Data presentation
                              Support with international     Measurement
                              research projects              recommendation



© 2011 Dr. Grieger & Cie. | Market Research                                                 3
We collect quantitative data using all common methodologies.
QUANTITATIVE RESEARCH GERMANY, AUSTRIA, SWITZERLAND



                                              In-home interviewing
                                              In-office interviewing
        by phone / CATI                       On-street interviewing
                                              In-store interviewing
                                              Mystery shopping

           mail surveys                       Online surveys through our
                                              own panel
                                              Analysis of public statistical
                                              data

       face to face / CAPI                    Market study
                                              Customer satisfaction
                                              surveys
                                              B2B interviews
          Online / CAWI                       Recruitment and
                                              interviewing of “difficult”
                                              target groups



© 2011 Dr. Grieger & Cie. | Market Research                                    4
We can recruit your target group and conduct your qualitative research.
QUALITATIVE RESEACH AND FIELDWORK SERVICES


    Modern Studio in
    Hamburg, Germany*

                                                            Group Discussions / Focus Groups

                                                                   Tasting tests
                                                                   Sensory research
                                                                   Price tests
                                                                   Advertisement tests
                                                                   Copy tests
                                              Explorative          Store simulation              Personal
                                               Studies             Eye tracking                 Interviews
                                                                   Sniff tests                    1 on 1
                                                                   Image testing
                                                                   Product testing
                                                                   Brand testing
                                                                   Name tests

                                                                  In-Home / In-Office


                                                                   * Hamburg is Germany’s second largest city with
                                                                          representative consumers for Germany!

© 2011 Dr. Grieger & Cie. | Market Research                                                                      5
We are offering all types or mystery research with our own field of mystery
shoppers in Germany, Austria and Switzerland.
MYSTERY SHOIPPING SERVICES




 Mystery Calling                                                                Mystery Service Check




                                                      MYSTERYPANEL




                                                   www.mysterypanel.de


 Mystery Promotion Check                                                         Mystery Store Check




                                              Own high class field of trained
                                              mystery shoppers in Germany,
                                                Austria and Switzerland




© 2011 Dr. Grieger & Cie. | Market Research                                                             6
High quality is important to us throughout the whole process of a mystery
shopping project.
QUALITY MANAGEMENT MYSTERY SHOPPING




          Recruiting                          Training            Design                Delivery



    Mystery shoppers                    Mystery shoppers     Questionnaires are    Results are
    have to elaborate                   receive a detailed   pre-tested by         checked for
    their motivation                    briefing for every   experienced project   plausibility by two
    upon registration                   project.             managers and          project leaders.
    (60% fail at this                                        mystery shoppers.
                                        Additionally                               Data can be
    step)
                                        mystery shoppers     All mystery           delivered in all
    Mystery shoppers                    are trained          research projects     known formats.
    have to fill out a                  personally or by     are designed and
                                                                                   Results can be
    complex profile.                    phone.               conducted with a
                                                                                   delivered in a
                                                             substantial focus
    All data provided is                                                           detailed chart
                                                             on reliability,
    cross checked and                                                              report with in-depth
                                                             validity and
    updated frequently.                                                            analysis
                                                             representativeness.
    Mystery shoppers
    are evaluated after
    every project.

© 2011 Dr. Grieger & Cie. | Market Research                                                               7
With our online panel we have access to 5 million panelists worldwide.
ONLINE MARKET RESEARCH




                                              Network with 5 million panelists in
                                              40 countries
                                                                                    We can support you in all
                                              High response rate (>50%)             steps of your online market
                                              High incentives for panelists         research:
     BEFRAGMICH
                                              Active and passive online and           Design
                                              offline recruitment of panelists
                                                                                      Survey development
                                              Regular update of database (e.g.
    www.befragmich.de                         deletion of low activity panelists)     Sampling

                                              Various security measures to            Analysis
                                              identify „professional panelists“




© 2011 Dr. Grieger & Cie. | Market Research                                                                       8
We can deliver data in a detailed and meaningful chart report.
OUR REPORTING




                                              Besides common data formats like SPSS or
                                              Excel, we are offering a detailed chart reporting
                                              for quantitative research projects:
                                              You will receive meaningful charts instead of
                                              pure data that is hard to be interpreted.
                                              We are able to deliver a chart report in your
                                              individual corporate design.
                                              You can easily integrate the charts into your
                                              management presentations.
                                              Necessary measurements and actions can be
                                              derived easily.
                                              You can work with the results without problems.
                                                                Ask us for a
                                                                  sample
                                                                  report!



© 2011 Dr. Grieger & Cie. | Market Research                                                       9
Working with us is beneficial.
BENEFITS OF WORKING WITH US



   1          We have an own field of interviewers and mystery shoppers in Germany, Austria and Switzerland.


   2          We have our own online access panel with 5 million verified and active panelists.


   3          We have a modern research facility in Germany’s second largest city Hamburg.


   4          We are experienced in recruiting difficult target groups through our large database.


   5          We can set-up your fieldwork in short notice.


   6          We are experienced in CATI, CAPI, PAPI, CAWI and mystery shopping data collection.


   7          We have professional market research know-how.



© 2011 Dr. Grieger & Cie. | Market Research                                                              10
G                   Dr. Grieger & Cie.

                                                             www.grieger-cie.de
                                                www.market-research-germany.com

                                                                     Owner:
                                                             Dr. Gunnar Grieger
                                                             Papenhuder Str. 53
                                                              22087 Hamburg
                                                                  Germany
                                                             +49-40-22 69 22 50
                                                           hallo[at]grieger-cie.de



                                                   © 2011 Dr. Grieger & Cie. | Market Research Germany
            All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical,
© 2011 Dr. Grieger & Cie. |photography, recording, or any information storage and retrieval system, without permission from Dr. Grieger & Cie.
                  including Market Research                                                                                                         11

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Dr Grieger Market Research Germany

  • 1. Corporate Presentation G Dr. Grieger & Cie. Quantitative Research | Qualitative Research | Fieldwork Services | Mystery Shopping Germany | Austria | Switzerland
  • 2. Management Summary We are a market research firm for quantitative and qualitative market research located in Hamburg, Germany. We are supporting companies in all steps of their market research project in Germany, Austria and Switzerland: from design, data collection to data analysis. As a fieldwork service provider we are offering first class data collection in Germany, Austria and Switzerland with our own field of trained mystery shoppers and interviewers and our own online access panel with 5 million verified panelists. For quantitative research we are offering all common methods of data collection: CATI, CAPI, CAWI, paper and pencil. For qualitative research we have a modern facility with skilled moderators in Hamburg and partner research firms in all relevant cities. We can recruit your target group and also conduct the research. We are working objectively, customer-focused, goal-oriented and effectively. Our work is based on reliability, trust, professionalism and a high quality of assessment. Discretion and maintaining confidentiality is very important to us: Therefore, all information we receive from our clients remains confidential. © 2011 Dr. Grieger & Cie. | Market Research 2
  • 3. We can support you with various market research services in Germany, Austria and Switzerland. OUR MARKET RESEARCH SERVICES Qualitative Research Quantitative Research Modern research facility All data collection methods: in Hamburg CAPI, CATI, CAWI, PAPI Design, recruiting, Market studies condtuction and analysis Customer satisfaction survey for qualitative studies Image analysis Fieldwork Services Consulting / Support Own field of mystery Research design shoppers, product testers Development of hypothesis and interviewers Data analysis Online access panel with 170.000 panelists Data presentation Support with international Measurement research projects recommendation © 2011 Dr. Grieger & Cie. | Market Research 3
  • 4. We collect quantitative data using all common methodologies. QUANTITATIVE RESEARCH GERMANY, AUSTRIA, SWITZERLAND In-home interviewing In-office interviewing by phone / CATI On-street interviewing In-store interviewing Mystery shopping mail surveys Online surveys through our own panel Analysis of public statistical data face to face / CAPI Market study Customer satisfaction surveys B2B interviews Online / CAWI Recruitment and interviewing of “difficult” target groups © 2011 Dr. Grieger & Cie. | Market Research 4
  • 5. We can recruit your target group and conduct your qualitative research. QUALITATIVE RESEACH AND FIELDWORK SERVICES Modern Studio in Hamburg, Germany* Group Discussions / Focus Groups Tasting tests Sensory research Price tests Advertisement tests Copy tests Explorative Store simulation Personal Studies Eye tracking Interviews Sniff tests 1 on 1 Image testing Product testing Brand testing Name tests In-Home / In-Office * Hamburg is Germany’s second largest city with representative consumers for Germany! © 2011 Dr. Grieger & Cie. | Market Research 5
  • 6. We are offering all types or mystery research with our own field of mystery shoppers in Germany, Austria and Switzerland. MYSTERY SHOIPPING SERVICES Mystery Calling Mystery Service Check MYSTERYPANEL www.mysterypanel.de Mystery Promotion Check Mystery Store Check Own high class field of trained mystery shoppers in Germany, Austria and Switzerland © 2011 Dr. Grieger & Cie. | Market Research 6
  • 7. High quality is important to us throughout the whole process of a mystery shopping project. QUALITY MANAGEMENT MYSTERY SHOPPING Recruiting Training Design Delivery Mystery shoppers Mystery shoppers Questionnaires are Results are have to elaborate receive a detailed pre-tested by checked for their motivation briefing for every experienced project plausibility by two upon registration project. managers and project leaders. (60% fail at this mystery shoppers. Additionally Data can be step) mystery shoppers All mystery delivered in all Mystery shoppers are trained research projects known formats. have to fill out a personally or by are designed and Results can be complex profile. phone. conducted with a delivered in a substantial focus All data provided is detailed chart on reliability, cross checked and report with in-depth validity and updated frequently. analysis representativeness. Mystery shoppers are evaluated after every project. © 2011 Dr. Grieger & Cie. | Market Research 7
  • 8. With our online panel we have access to 5 million panelists worldwide. ONLINE MARKET RESEARCH Network with 5 million panelists in 40 countries We can support you in all High response rate (>50%) steps of your online market High incentives for panelists research: BEFRAGMICH Active and passive online and Design offline recruitment of panelists Survey development Regular update of database (e.g. www.befragmich.de deletion of low activity panelists) Sampling Various security measures to Analysis identify „professional panelists“ © 2011 Dr. Grieger & Cie. | Market Research 8
  • 9. We can deliver data in a detailed and meaningful chart report. OUR REPORTING Besides common data formats like SPSS or Excel, we are offering a detailed chart reporting for quantitative research projects: You will receive meaningful charts instead of pure data that is hard to be interpreted. We are able to deliver a chart report in your individual corporate design. You can easily integrate the charts into your management presentations. Necessary measurements and actions can be derived easily. You can work with the results without problems. Ask us for a sample report! © 2011 Dr. Grieger & Cie. | Market Research 9
  • 10. Working with us is beneficial. BENEFITS OF WORKING WITH US 1 We have an own field of interviewers and mystery shoppers in Germany, Austria and Switzerland. 2 We have our own online access panel with 5 million verified and active panelists. 3 We have a modern research facility in Germany’s second largest city Hamburg. 4 We are experienced in recruiting difficult target groups through our large database. 5 We can set-up your fieldwork in short notice. 6 We are experienced in CATI, CAPI, PAPI, CAWI and mystery shopping data collection. 7 We have professional market research know-how. © 2011 Dr. Grieger & Cie. | Market Research 10
  • 11. G Dr. Grieger & Cie. www.grieger-cie.de www.market-research-germany.com Owner: Dr. Gunnar Grieger Papenhuder Str. 53 22087 Hamburg Germany +49-40-22 69 22 50 hallo[at]grieger-cie.de © 2011 Dr. Grieger & Cie. | Market Research Germany All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, © 2011 Dr. Grieger & Cie. |photography, recording, or any information storage and retrieval system, without permission from Dr. Grieger & Cie. including Market Research 11