Social media - is it a game-changer for B2B sales - sales & buying trends, social selling examples and 5 LinkedIn tips for sales people and business owners
This presentation outlines how buying has changed and highlights some strategies for sales people and business owners to consider as a way to respond and be pro-active to find new leads, opportunities and customers. Several case studies are presented, together with key learning points to inspire and guide sales people and business owners into social selling. And there are 5 tips for how to get more from LinkedIn as a sales lead generation and relationship development platform.
For further information contact me, Mark Stonham on mark@wurlwind.co.uk
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Social media - is it a game-changer for B2B sales - sales & buying trends, social selling examples and 5 LinkedIn tips for sales people and business owners
1. Social Media
- is it a
Game-Changer
for B2B Sales?
Mark Stonham
Twitter @MarkJStonham #LinkedWin
2. Topics for Tonight
Buying & Selling trends
Align social with sales
Case Study examples & results
Learn from the pioneers
Corporate
Mid tier
Owner Managed
Sales Professionals
5 Actionable LinkedIn Techniques
Put the „Y‟ is your social media activity
3.
4.
5.
6.
7.
8. Social Media Strategy for Sales
Conversational not Salesy
Inform, Educate, provide Insight, Entertain
Be Memorable!
Curate - as well as Create
Invite people to take „the next step‟.
9.
10. Internal Collaboration
IBM: let employees set up their own blog and Twitter
accounts to service customers
There was no IBM corporate blog or Twitter account
There were 17,000 internal blogs,
100,000 employees using internal blogs
Up to 500,000 participants in crowd-sourcing “jams.”
Results showed: Crowd-sourcing identified 10 best
incubator businesses, which IBM funded for $100 million.
These generated $100 billion in total revenue for a 10-to1 ROI with a 44.1% gross profit margin
11. Internal Collaboration in Corporates
EMC:
ORACLE: Layered social networks on top of current
B2B social media effort that achieved business
transformation by creating a global company-wide social
community, EMC ONE. This connected and increased
collaboration resulting in double-digit revenue growth in more
than 60 countries
communication channels and trained 25,000 partners, while
reducing costs, boosting satisfaction and increasing PR.
Salesforce.com: Company Communities will be similar
to Communities, except intended for internal use. The social
collaborative and intranet space is booming, with targeted
products from Microsoft 's Yammer, Jive Software, Socialtext,
Igloo and others, like Microsoft SharePoint or IBM Connections.
12. pilot social selling program
7 Public Cloud inside sales representatives
Personalized Web, Twitter and LinkedIn pages
Content Library and short messages
LinkedIn connections from 535 to 3,500 in 6 months
Reach of messaging up from 54,000 to 1.3 million
It triggered 10 orders on the first day a 60-day free trial.
13.
INDIUM:
A company that
manufactures special
alloys isn‟t sexy;
neither is convincing
14 of its engineers to
start blogs.
It increased leads,
prospects, conversions
and sales by double
digits
Plus it gave customers
the opportunity to
know the company‟s
employees personally.
Exhibition costs down
75%
14. Wild Apricot – 15% uplift in conversions
They tested:
1) a recent user
survey,
2) a link to an online
software directory
and
3) a link to the
LinkedIn product
reviews, along
with LinkedIn‟s logo.
Showcasing LinkedIn
recommendations on
our home page raised
conversions by 15%.
15.
Started 1998 – now $40m 200+ employees.
Give away free and valuable marketing advice
Offer affordable direct-mail printing for small businesses
Create Compelling Content
Establish your Face and Voice
Build contacts and message them
Join LinkedIn Groups and contribute
Cold message contacts
600 leads, $72,000 business just from LinkedIn.
16. Mark Stonham
£50k opportunities over a 3 month period via LinkedIn
Social Selling bid into major European company
Interim Sales Manager role in Gloucester
LinkedIn Training to Dublin based Call-centre company
Connection with Senior Sales decision-makers
Partnerships – IT and e-learning
Introducers – to help spread the word
Website traffic – monitored via Google Analytics
17.
18.
19.
20. Approaches & Benefits
Decide on Goals and Objectives
Pick a high impact business area
Leverage Customer Success
Learn from a peer group role model
Start small – pilot – test and measure
21.
22. Put the „Y‟ in your Social Selling
Be
Found
Find
Engage
TAG
Nurture
33. What next?
Take Action on 1+ ideas
Training
LinkedIn Masterclass
October 18 & November 15
One Company Training
Licenced Training Content
Consultancy Services
Individual Profile – “Pimp your Profile”
Company Profile set-up
Review and Action Plan
34.
35. To learn more about
how you can use LinkedIn to
generate leads and opportunities …
Contact Mark Stonham
Email mark@wurlwind.co.uk
Follow @markjstonham
Connect on LinkedIn
Contact Wurlwind
Wurlwind Website
Find and Follow us:
Wurlwind on LinkedIn
@wurlwind_li
@wurlwind_scrm
#LinkedWin
Notas do Editor
3 sections3 mega-trends changes in the B2B Sales market – Considered Purchases6 trends – futures5 practical steps re Linkedin – How to put the Y in your Social Media activityInform, entertain, educate, challenge your thinking?Encourage you to take action! Your Net Worth depends on your Network. Your relationship with your network. First Part – Organising who is in your Network? ????Circles in G+, List in Facebook, Lists in Twitter.TAGs to organise contacts – Core for LinkedIn –
Introduction Topics – 2 slidesAsk – who thinks Social Media is a game changer for B2B sales? y/n/?Actually this could be a negative not just a positiveBuyers use Social Media to find suppliers and check reputation Previous game-changers – Email, Mobile, Internet, Search, Took a while to establish – 10 years or so. Social now 5 years old. WIKI sourcesLinkedInFacebookTwitterG+ 2011 – 2nd largest – Overtook Twitter Jan 2013 Circle DiagramSo- will Social Networking a) last and b) change the game?If you use it wisely it could be a positive for you.If you don’t it might be a positive for a competitor.
Personal Branding.Through curation for Sales People. BO & Co Creation also.Sales person typically curates anyway – company messageKnow more about your sector, plus your client’s sectorFinds a Specialisation – become the Go-To person in your company/in the market.Create a Resource Centre – Your LinkedIn Profile ++ or your website.My profile – my own plus 3rd party resourcesIBM website page – one of many. IndiumFind a Role Model or 3 out there in Social Media