1) The document discusses enterprise 9-1-1 communications and response. It notes that accurate location information is critical for emergency responders but often missing from 9-1-1 calls from multi-line telephone systems.
2) Three key concerns with 9-1-1 call processing from enterprises are access to 9-1-1, notification that a 9-1-1 call was made, and proper routing of calls to ensure they reach 9-1-1.
3) Proper location information is needed at the public safety answering point to dispatch emergency responders, but enterprise data does not currently reach 9-1-1 databases. Simultaneous on-site notification and broadband data delivery may help