Commercial Enterprise networks contain a treasure trove of valuable information about the endpoints they serve on their networks, profiles of users, critical environmental data points, and discrete geospatial references that include not only X and Y, but the elusive ‘Z’, or altitude that is critical in a multistory building. While this information is useful to the 911 Call Taker and enables them to make intelligent dispatch decisions, the real value of this data is to the First Responder who can correlate that in real-time with responders on the scene. NG9-1-1 ready Enterprise networks, NG9-1-1 ESInets at the State and local level, and the roll out of 1st Responder broadband connectivity through FirstNet will provide, for the first time in history, an intelligent, end-to-end connection between the citizens who need help, and the emergency responders that provide that help. Avaya’s Chief Architect for Worldwide Public Safety Solutions will demonstrate how simple existing Over The Top technology can provide that valuable content today over existing networks, and be radically improved upon once NG9-1-1 is implemented.
4. The Emergency Communications Technology Journey…..
Location
Based
E911
Selective
Routing
911
Access
Police Box
Direct Dial
Next
Generation 911
Services
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5. Emergency Services Technology
INFLECTION
POINT
134 Years of Communications Technology Innovation
50 Years of Public Safety Technology Stagnation
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Kari met her estranged husband in a Marshall, Texas hotel for visitation with their 3 children
Her ex-husband brutally attacked and stabbed her 49 times in front of her children
Her 9 year old daughter tried to call 911
In fact, she tried to call 4 times, but the calls failed
Finally, she rushed her 2 siblings to safety
Kari Hunt Dunn died from her injuries before help could arrive
Why did the calls fail?
You needed to dial 9-911 from the hotel room
But that’s not what we teach our children
This is why Avaya in cooperation with Hank Hunt is promoting the No 9 Needed campaign, to raise awareness and fix this simple problem.
The problem today is that emergency call routing is based on a few basic principals. The first is the telephone number being presented to the network for routing.
It assumes that each address has a unique telephone number, therefore making the phone number the database key for the emergency call routing entity in the network.
The database manages the proper mapping of telephone number to the proper agency for called delivery.
While this is typically sufficient for residential citizens, individuals within a corporate enterprise have additional challenges due to large campuses with multiple buildings.
These may have no, or unclear, street addresses as they are on private property, and secure buildings may have access control requirements and multiple floors serviced by various entrances.
Enterprise users are typically not afforded the same level of location granularity, and while technology is available, it is often too confusing or expensive to deploy.
Because of this, Enterprise Public Safety issues are often pushed to the side or forgotten about, until a tragedy happens.
Inexpensive, yet highly functional software modules are that provide verbose notification to emergency call events on the network.
1st Responder clients can be anywhere on the network that has connectivity to the enterprise will. This would include remote branch offices or VPN users.
In addition to providing local on-site responders with critical information the server also acts as an integration point for the conveyance of rich location data to public safety.
while this level of information certainly adds relevant data to the question of location, it by itself is not typically enough to provide discrete information to specifically locate an individual. Fortunately corporate enterprise networks contain additional data resources that can be utilized and queried. Information from LDAP and active directory can provide details on the individual. The user themselves may even contribute additional personal or medical information that they have opted in for. Relevant data points from the wireless LAN infrastructure or the ML TS PBX itself can provide visibility into the device that was used to place an emergency call. That information, correlated with cable management records can be utilized to fine tune the location. And finally, critical environmental information from smart buildings or HVAC systems can provide important clues such is ambient temperature or smoke conditions in the origination area of the emergency call. When looking at an emergency call hangups, this additional information can be critical in determining real calls from hoax calls.
This model also will neatly packages this information for retrieval or transmission to public safety entities, once a next generation emergency services network infrastructure is put in place.