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Mark Cunningham
P.O. Box 22295
Tampa, FL 33622
(617) 767-3331
mr.mark.cunningham@outlook.com
______________________________________________________________________________
SUMMARY OF QUALIFICATIONS
• Strong Customer Service Skills • Strong Communication Skills
• Excellent Problem Resolution Skills • Multi Tasking
• Sharp Analytical Skills • Team Oriented
• Flexible
• Excellent Interpersonal Skills
• Works Well Under Pressure
EXPERIENCE
BANK OF AMERICA, Tampa, FL 2012-Present
Help Desk Coordinator
• Resolve technical issues with banking center equipment.
• Dispatch Technicians to repair banking center equipment
• Track and shipments and schedules
• Coordinate pending issues with vendor business partners
BANK OF AMERICA, Boston, MA 2007 - 2012
Senior Customer Support Specialist
• Resolve escalated procedural, system and account issues for deposit holders
• Provide policy and procedural support to over 500 banking centers per week
• Utilize multiple software applications to resolve and track issues impacting customer accounts
• Successfully collaborate with business partners across multiple lines of business to provide seamless resolution of customer and associate issues
• Assist with training and supporting newly trained associates
Proof Operations Specialist 2006-2007
• Received sorted deliveries of checks and other financial items from banking centers
• Documented and prepared financial items and for processing
• Physically delivered financial items to two other lines of business
• Identified missing items and sent them for review by quality control team
• Redistributed quality control corrected financial items for processing
Operations Specialist 2005-2006
• Researched and adjusted thousands of unprocessed checks to prepare them for processing
• Identified errors that prevented successful processing of bankchecks
• Performed corrections on mis-processed bank checks
• Researched bankaccount and institutional information to make corrections on mis-processed items
• Sorted, organized and prepared negotiable items for processing
• Monitored preparation and review of correctable items
OTHER WORK EXPERIENCE
JACK CONWAY, Boston, MA
Real Estate Salesperson
2006-2009
ADDISON WELLESLEY REAL ESTATE SERVICES, Boston,MA
Real Estate Salesperson
2004-2006
ASPEN TECHNOLOGY, Cambridge, MA
Administrative Coordinator
1998 – 2002
EDUCATION
UMass Lowell
Engineering, Political Science (Course Work)
UMass Boston
1985-1987
Political Science (Course Work) 1990-1992

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RESUME2016.pdf

  • 1. Mark Cunningham P.O. Box 22295 Tampa, FL 33622 (617) 767-3331 mr.mark.cunningham@outlook.com ______________________________________________________________________________ SUMMARY OF QUALIFICATIONS • Strong Customer Service Skills • Strong Communication Skills • Excellent Problem Resolution Skills • Multi Tasking • Sharp Analytical Skills • Team Oriented • Flexible • Excellent Interpersonal Skills • Works Well Under Pressure EXPERIENCE BANK OF AMERICA, Tampa, FL 2012-Present Help Desk Coordinator • Resolve technical issues with banking center equipment. • Dispatch Technicians to repair banking center equipment • Track and shipments and schedules • Coordinate pending issues with vendor business partners BANK OF AMERICA, Boston, MA 2007 - 2012 Senior Customer Support Specialist • Resolve escalated procedural, system and account issues for deposit holders • Provide policy and procedural support to over 500 banking centers per week • Utilize multiple software applications to resolve and track issues impacting customer accounts • Successfully collaborate with business partners across multiple lines of business to provide seamless resolution of customer and associate issues • Assist with training and supporting newly trained associates Proof Operations Specialist 2006-2007 • Received sorted deliveries of checks and other financial items from banking centers • Documented and prepared financial items and for processing • Physically delivered financial items to two other lines of business • Identified missing items and sent them for review by quality control team • Redistributed quality control corrected financial items for processing Operations Specialist 2005-2006 • Researched and adjusted thousands of unprocessed checks to prepare them for processing • Identified errors that prevented successful processing of bankchecks • Performed corrections on mis-processed bank checks • Researched bankaccount and institutional information to make corrections on mis-processed items • Sorted, organized and prepared negotiable items for processing • Monitored preparation and review of correctable items OTHER WORK EXPERIENCE JACK CONWAY, Boston, MA Real Estate Salesperson 2006-2009 ADDISON WELLESLEY REAL ESTATE SERVICES, Boston,MA Real Estate Salesperson 2004-2006 ASPEN TECHNOLOGY, Cambridge, MA Administrative Coordinator 1998 – 2002 EDUCATION UMass Lowell Engineering, Political Science (Course Work) UMass Boston 1985-1987 Political Science (Course Work) 1990-1992