1. Mark Cunningham
P.O. Box 22295
Tampa, FL 33622
(617) 767-3331
mr.mark.cunningham@outlook.com
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SUMMARY OF QUALIFICATIONS
• Strong Customer Service Skills • Strong Communication Skills
• Excellent Problem Resolution Skills • Multi Tasking
• Sharp Analytical Skills • Team Oriented
• Flexible
• Excellent Interpersonal Skills
• Works Well Under Pressure
EXPERIENCE
BANK OF AMERICA, Tampa, FL 2012-Present
Help Desk Coordinator
• Resolve technical issues with banking center equipment.
• Dispatch Technicians to repair banking center equipment
• Track and shipments and schedules
• Coordinate pending issues with vendor business partners
BANK OF AMERICA, Boston, MA 2007 - 2012
Senior Customer Support Specialist
• Resolve escalated procedural, system and account issues for deposit holders
• Provide policy and procedural support to over 500 banking centers per week
• Utilize multiple software applications to resolve and track issues impacting customer accounts
• Successfully collaborate with business partners across multiple lines of business to provide seamless resolution of customer and associate issues
• Assist with training and supporting newly trained associates
Proof Operations Specialist 2006-2007
• Received sorted deliveries of checks and other financial items from banking centers
• Documented and prepared financial items and for processing
• Physically delivered financial items to two other lines of business
• Identified missing items and sent them for review by quality control team
• Redistributed quality control corrected financial items for processing
Operations Specialist 2005-2006
• Researched and adjusted thousands of unprocessed checks to prepare them for processing
• Identified errors that prevented successful processing of bankchecks
• Performed corrections on mis-processed bank checks
• Researched bankaccount and institutional information to make corrections on mis-processed items
• Sorted, organized and prepared negotiable items for processing
• Monitored preparation and review of correctable items
OTHER WORK EXPERIENCE
JACK CONWAY, Boston, MA
Real Estate Salesperson
2006-2009
ADDISON WELLESLEY REAL ESTATE SERVICES, Boston,MA
Real Estate Salesperson
2004-2006
ASPEN TECHNOLOGY, Cambridge, MA
Administrative Coordinator
1998 – 2002
EDUCATION
UMass Lowell
Engineering, Political Science (Course Work)
UMass Boston
1985-1987
Political Science (Course Work) 1990-1992