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Shake Hands with Your User
                A Lead Generation Program
                        for Bentley




12/27/2012            Marion Guthrie-Gut3Marketing   1
Shake Hands with Your User
                      Bentley CONNECT
    How to begin:
    1. Update your user*data files via an incentive program
    2. Discover current users’ interests through opt in offers
    3. Use the information to better target Bentley’s users
       within a three pronged relationship program (customers,
       users, prospects)

      Objective, long term, is to create strong user relationships
     and user dependency. By providing infrastructure solutions
     and cloud storage systems, Bentley becomes known as the
                             go-to expert.

                   *User = customer or prospect or actual user.
12/27/2012                   Marion Guthrie-Gut3Marketing            2
Shake Hands with Your User
               How to Begin: Update User Records with an Incentive Offer
                                      Email Sent (a series)


              Bounces                                                   Received

         Customer Record
          update - email                                             Customer Opens?
            eliminated

          Customer mailed
        offer(series) includes          Email not opened             Unsubscribes        Updates
        telephone outreach
                                                                                       information


No response               Responds
                                                                           Enters Sweeps


                                 Receives email confirmation and Thank You

   The goal is to have clean reliable information on “opt-in” contacts in your database.

12/27/2012                            Marion Guthrie-Gut3Marketing                               3
Shake Hands with Your User
         How to Begin: Segment Customers with Targeted Opt-In Offers


      Emails to your database that enable recipients to respond
      and opt-in to download an offer like:
      • The Essential Step-By-Step Guide to Geographic
        Information Systems
      • How to Crush Your Competitors with 3D Movie Animation
      • Free eBook: Learning Point Clouds from the Expert
      • How to Unlock the ROI of Your Next Substation Project
      • Use your Tablet to Edit Geospatial Features, it’s easy *


 *These are rough draft examples



12/27/2012                               Marion Guthrie-Gut3Marketing   4
Shake Hands with Your User
                 How to Begin: Segment Customers with Targeted Offers
Here’s an email example:

     ….To learn more about CAD-based design for electric, gas, water and more! Download this free guide:



   In this 38-page guide, you will learn:
   • How to integrate job and workflow                                               A Practical Guide To
   • How to leverage existing GIS                                                    KILLER
   • How to integrate GIS with simulation tools                                      GEOSPATIAL
   • 10 tips to higher quality designs                                               DESIGN
                                                                                                            How to
                     DOWNLOAD                                                                               Create
                                                                                                            Remarkable
                       NOW                                                                                  Designs
                                                                                                            that XXXXX
              (http://www.bentley.com/geospatial free-ebook-offerA12/)



                                                                                        ……………………………………..
                                                                                                  Bentley


    www.bentley.com……………………………………………………………………………………………………………SHARE THESE TIPS

 12/27/2012                                           Marion Guthrie-Gut3Marketing                                       5
Here’s a Landing Page example:
                                                                          Download Your Free Guide:
                                                                          First Name
Free Ebook: A Practical Guide to Killer Geospatial Design
                                                                          Last Name
 When the user arrives on
 your landing page, you want
 them to stay and engage.                                                 Email (privacy policy)

 So keep the page clean by
 clearing distractions.                                                   Phone
 • Remove the main
     navigation from the
     page.                                                                Company

 • Keep the language, the
     page design, and the                                                 Company Website
     lead generation form
     simple.
 • Emphasize the benefits                                                 Role at Company

     of the offer and repeat                                                       Please Select
     the key selling points i.e.                                          Number of Employees
     - This essential guide to
                                                                                    Please Select
     remarkable cost
     effective designs                                                    Major are of Interest?
                            Be sure to
                          include social                                            Please Select
                             sharing

  12/27/2012                               Marion Guthrie-Gut3Marketing                               6
Shake Hands with Your User
       How to Begin: Opt-In Offers Use High-Value Fulfillment Formats

  Some formats perform better than others at gaining and
  converting leads. So even though eBooks and guides tend to
  perform the best, switch things up by offering (and testing):
  •   Templates or Presentations
  •   Research & Reports (ex: State of Geospatial)
  •   Whitepapers
  •   Kits
  •   Videos
  •   Live Webinars, Blogs and other




12/27/2012                    Marion Guthrie-Gut3Marketing              7
Shake Hands with Your User
  How to Begin: Don’t Overlook the Power of Social Media to Drive Leads


             Use Social Media to Drive Leads to Your Offers
                – In addition to email, you can drive interested
                  prospects via Twitter, Facebook, blogs, direct mail,
                  public relations, organic search to your offer pages
                – Also within your eBooks and other downloaded
                  content, you can include links to other offers as
                  appropriate




12/27/2012                      Marion Guthrie-Gut3Marketing              8
Shake Hands with Your User
                         How to Begin: Conclusion


               Generating leads online has the power to
             transform your database and your marketing.
               Using great offers, calls-to-action, landing
              pages and forms – while promoting them in
             multi-channel environments-can reduce your
             cost-per-lead, while delivering higher quality
               prospects to your sales team and building
               brand awareness. Gut3Marketing can help
                            (610-717-7814)




12/27/2012                   Marion Guthrie-Gut3Marketing     9

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Shake hands with your user 12-28-2012 (1)

  • 1. Shake Hands with Your User A Lead Generation Program for Bentley 12/27/2012 Marion Guthrie-Gut3Marketing 1
  • 2. Shake Hands with Your User Bentley CONNECT How to begin: 1. Update your user*data files via an incentive program 2. Discover current users’ interests through opt in offers 3. Use the information to better target Bentley’s users within a three pronged relationship program (customers, users, prospects) Objective, long term, is to create strong user relationships and user dependency. By providing infrastructure solutions and cloud storage systems, Bentley becomes known as the go-to expert. *User = customer or prospect or actual user. 12/27/2012 Marion Guthrie-Gut3Marketing 2
  • 3. Shake Hands with Your User How to Begin: Update User Records with an Incentive Offer Email Sent (a series) Bounces Received Customer Record update - email Customer Opens? eliminated Customer mailed offer(series) includes Email not opened Unsubscribes Updates telephone outreach information No response Responds Enters Sweeps Receives email confirmation and Thank You The goal is to have clean reliable information on “opt-in” contacts in your database. 12/27/2012 Marion Guthrie-Gut3Marketing 3
  • 4. Shake Hands with Your User How to Begin: Segment Customers with Targeted Opt-In Offers Emails to your database that enable recipients to respond and opt-in to download an offer like: • The Essential Step-By-Step Guide to Geographic Information Systems • How to Crush Your Competitors with 3D Movie Animation • Free eBook: Learning Point Clouds from the Expert • How to Unlock the ROI of Your Next Substation Project • Use your Tablet to Edit Geospatial Features, it’s easy * *These are rough draft examples 12/27/2012 Marion Guthrie-Gut3Marketing 4
  • 5. Shake Hands with Your User How to Begin: Segment Customers with Targeted Offers Here’s an email example: ….To learn more about CAD-based design for electric, gas, water and more! Download this free guide: In this 38-page guide, you will learn: • How to integrate job and workflow A Practical Guide To • How to leverage existing GIS KILLER • How to integrate GIS with simulation tools GEOSPATIAL • 10 tips to higher quality designs DESIGN How to DOWNLOAD Create Remarkable NOW Designs that XXXXX (http://www.bentley.com/geospatial free-ebook-offerA12/) …………………………………….. Bentley www.bentley.com……………………………………………………………………………………………………………SHARE THESE TIPS 12/27/2012 Marion Guthrie-Gut3Marketing 5
  • 6. Here’s a Landing Page example: Download Your Free Guide: First Name Free Ebook: A Practical Guide to Killer Geospatial Design Last Name When the user arrives on your landing page, you want them to stay and engage. Email (privacy policy) So keep the page clean by clearing distractions. Phone • Remove the main navigation from the page. Company • Keep the language, the page design, and the Company Website lead generation form simple. • Emphasize the benefits Role at Company of the offer and repeat Please Select the key selling points i.e. Number of Employees - This essential guide to Please Select remarkable cost effective designs Major are of Interest? Be sure to include social Please Select sharing 12/27/2012 Marion Guthrie-Gut3Marketing 6
  • 7. Shake Hands with Your User How to Begin: Opt-In Offers Use High-Value Fulfillment Formats Some formats perform better than others at gaining and converting leads. So even though eBooks and guides tend to perform the best, switch things up by offering (and testing): • Templates or Presentations • Research & Reports (ex: State of Geospatial) • Whitepapers • Kits • Videos • Live Webinars, Blogs and other 12/27/2012 Marion Guthrie-Gut3Marketing 7
  • 8. Shake Hands with Your User How to Begin: Don’t Overlook the Power of Social Media to Drive Leads Use Social Media to Drive Leads to Your Offers – In addition to email, you can drive interested prospects via Twitter, Facebook, blogs, direct mail, public relations, organic search to your offer pages – Also within your eBooks and other downloaded content, you can include links to other offers as appropriate 12/27/2012 Marion Guthrie-Gut3Marketing 8
  • 9. Shake Hands with Your User How to Begin: Conclusion Generating leads online has the power to transform your database and your marketing. Using great offers, calls-to-action, landing pages and forms – while promoting them in multi-channel environments-can reduce your cost-per-lead, while delivering higher quality prospects to your sales team and building brand awareness. Gut3Marketing can help (610-717-7814) 12/27/2012 Marion Guthrie-Gut3Marketing 9