SlideShare uma empresa Scribd logo
1 de 28
Connecting Remote Workers
UCISA Advisory and Support Staff Symposium 2009
(#ucisa-ads09)

Wednesday 8th July 2009


Marieke Guy
Research Officer
                                       UKOLN is supported by:




                                    This work is licensed under a Attribution-
                                    NonCommercial-ShareAlike 2.0 licence

       www.ukoln.ac.uk                                                           www.bath.ac.uk
       A centre of expertise in digital information management
Introduction to UKOLN
• UKOLN is a National centre of expertise in digital
  information management
• Library and cataloguing background
• Located at the University of Bath
• Funded by JISC and MLA to advise UK HE and FE
  communities and the cultural heritage sector
• Many areas of work including:
   – Digital preservation: DCC
   – Metadata, registry work
   – Repositories: eBank, Intute, SWORD, DRIVER
   – Dissemination: Ariadne, International Journal of Digital
      Curation
   – eScience: eCrystals….etc.

 www.ukoln.ac.uk
 A centre of expertise in digital information management
Introduction to Me
• Been at UKOLN 9 years
• Now a remote worker
• Member of the Community & Outreach Team
• Currently working on:
   – Chair of the Institutional Web Management Workshop
   – Cultural heritage work
• Previous roles/projects include:
   – Good APIs project, JISC-PoWR, JISC Standards
      Catalogue, QA Focus, SPP Project Manager, ePrints UK
      project manager, Public Library Focus work, NOF-
      digitise, Web Magazines
• Disclaimer: I’m not support staff, I’m a user!

    www.ukoln.ac.uk
    A centre of expertise in digital information management
So What About You?
•     Are you from HE/FE?
•     Are you from IT services?
•     Do you currently support remote workers?
•     If so, how many? (1-5) (5-10) (10-100), more?
•     Are you a remote worker?
•     Have you ever had a go at working remotely?




    www.ukoln.ac.uk
    A centre of expertise in digital information management
Workshop Programme
•      Presentation: Connecting Remote Workers
       – 30 minutes
•      Discussion/Question Time: What do you do for Remote
       Workers?
       – 15 minutes




    www.ukoln.ac.uk
    A centre of expertise in digital information management
Workshop Resources
• All resources (and more) linked with Delicious tag:
  http://delicious.com/mariekeguy/ucisa-ads09
• All ppts etc will be available from:
   – my blog http://remoteworker.wordpress.com/
   – slideshare http://www.slideshare.net/MariekeGuy
• Feel free to email me (m.guy@ukoln.ac.uk) or follow me on
  Twitter (mariekeguy)




 www.ukoln.ac.uk
 A centre of expertise in digital information management
Work is becoming something you do, not a place you go to




                            http://www.flickr.com/photos/latteart/2547757031/
What’s a Remote Worker?
• Anyone who works from home (occasionally or full-time)
• Anyone who works beyond the office
• Anyone who works in a virtual team

• Esther Schindler’s four ways in which a RW can operate:
   – At a fixed location at the employee’s home
   – At different offices
   – At a client site
   – As a true nomad or ‘road warrior’




 www.ukoln.ac.uk
 A centre of expertise in digital information management
Why Remote Working?
• Work-life balance
• Flexibility
   – Work on the go
   – Separate sites
• Loyalty and reduced absenteeism, staff retention
• Ability to recruit from anywhere
• Productivity
   – Work continuity
• Environment
• Reduction of overheads


 www.ukoln.ac.uk
 A centre of expertise in digital information management
Remote Working on the Rise
• Right to request flexible working extended (April 2009) -
  4.5m parents eligible
• Currently one-fifth of the UK workforce does some work
  from home (UK Office for National Statistics records)
• 90% of these are in managerial, professional, technical and
  skilled trades
• Consider the effect of:
   – Recession – cutting overheads
   – Pandemic – swine flu, need for risk management
      strategy
   – Environment
   – Weather - snow

 www.ukoln.ac.uk
 A centre of expertise in digital information management
http://www.flickr.com/photos/jakesdad/2838195408/




The ideal solution for most employees who
work remotely is for the set-up at home to
replicate the set-up in the office
Getting a RW started
• Hardware
   – PC, monitor, printer, keyboard, laptop, DVD rewriters,
      scanners, audio & video equipment, headset, speakers,
      phone, etc.
• Software
   – All the programmes they have in the office, and more!
   – User accounts
   – Remote access to email, calendar etc.
• Broadband and Wireless
   – Offer options, reviews, support alternatives
• VPN (SSL)
• Introduction to the organisation
   – Overview of systems, servers, Web site and Intranet
 www.ukoln.ac.uk
 A centre of expertise in digital information management
TECHNOLOGY




Technology is about connections - connecting
people to each other, to ideas, and to possibilities
Communications Tools
• Email
• Telephony
• VOIP
   – Skype, vontage
• Online Chat
   – AIM, Skype, SMS, IRC, Jabber,
• Social Networking – Facebook, Linkedin, Xing,
• Microblogging –Twitter, Yammer, Jaiku
• RSS – Google reader
• Recommendation services – Friend Feed
• Blogs

 www.ukoln.ac.uk
 A centre of expertise in digital information management
Collaborative Working Tools
• Wikis
• Shared applications
   – Google docs
• Project management tools
• Bookmarking tools
   – Delicious, Connotea
• File transfer
• Calendars




 www.ukoln.ac.uk
 A centre of expertise in digital information management
Virtual Meetings
•     Access Grid
•     Virtual Room Videoconferencing System (VRVS)
•     Skype
•     Tokbox
•     Webinars




    www.ukoln.ac.uk
    A centre of expertise in digital information management
Mobile Devices
• Smartphones, PDAs, Blackberries, laptops
• Make sure they are added in a structured way – record all
  devices – ID number
• Handset envy?
• Maintain all devices
• Making your data (Intranet etc.) available on mobile
  devices
• Mobile unified communications – bringing data back
• Mobile broadband – dongles, 3G
• Security issues – both data (encryption?) and actual devices
  (locks)

 www.ukoln.ac.uk
 A centre of expertise in digital information management
Technical Support
• Tracking system
   – Logging support calls, detailed audit trails
• Create online documentation
   – FAQs, self-help tools
• Remote assistance/access (windows/LINUX), remote PC
  diagnostic tools
   – Problems tend to cover  connectivity, access rights,
     equipment support and application software
• Availability of staff
• Give RWs freedom to support themselves, feedback
• Security - anti-malware, firewall, data encryption software
• Security of data (greater risk of loss or theft?), Laptop
  encryption
 www.ukoln.ac.uk
 A centre of expertise in digital information management
Amplified Conferences
• Video Streaming
• Assigning a tag
• Creative Commons
• Sharing available resources
   – PPTs – Slideshare
   – Photos - Flickr
   – Video – YouTube
   – Podcasts – Podomatic
• Promote your resources




    www.ukoln.ac.uk
    A centre of expertise in digital information management
POLICY




When a boardroom policy is being created it should always
keep practical implementation at the front of its mind



                              http://www.flickr.com/photos/a440/512348882/
Policies
• Set them up in advance
• Make them clear and transparent
• But also make them flexible
• Cover:
   – Eligibility, availability, contact procedures, workspace
      requirements, equipment and usage, expenses,
      training, ownership, etc.
• Questions for consideration:
   – Can they use their own PC if they chose?
   – Can they use their work PC for home use?
   – Can other people use their PC?
• Observe the development of effective patterns of usage
  rather than dictate
    www.ukoln.ac.uk
    A centre of expertise in digital information management
A Support Framework
• UKOLN
   – Iterative process
   – RW community
   – RW champion
• JISC project Location Independent Working
   – 40 staff
   – Training and handbook
• Support Framework =
   – Technology +
   – Policies and Procedures +
   – Commitment +
   – Feedback


 www.ukoln.ac.uk
 A centre of expertise in digital information management
Case Study BT
•     70,000 + home & nomadic workers empowered
•     6,000 part time workers
•     Over £220m in property costs saved in 10 years
•     Absenteeism reduced 3.1% (UK ave. 8.5%)
•     e-learning saves 40% training costs
•     Home-workers 7% happier, enhanced skills, less stress
•     1,800 tonnes less CO2. 1.2m litres less fuel used.
•     Transport cost savings £9.7m pa

• From http://www.slideshare.net/jackies/presentation-
  remote-workforce-v2


    www.ukoln.ac.uk
    A centre of expertise in digital information management
Challenges for IT Services
• Blurred boundaries
• Reduced interaction time
• Security
• Bandwidth issues, managing VPN
• Supporting from a distance – being quick
• Supporting so many technologies
• Users who don’t do what they are supposed to!
• Getting user feedback
• Budget
• RW issues
   – connection with the team
   – Morale
   – perceptions
• Cloud computing and SaaS
    www.ukoln.ac.uk
    A centre of expertise in digital information management
COMMITMENT




  UKOLN remote workers
Conclusions
• Much of your support structure is already in place
• Much of what you learn can also be applied to those
  working on-site and other dispersed users (students)
• Remote working is on the up, so you will need to tackle this
  as some point
• Support a portfolios of Tools
• Communication and community are key
   – Inclusion and support
   – Shared goals
   – Encourage constructive feedback
   – Policies and procedures


 www.ukoln.ac.uk
 A centre of expertise in digital information management
Discussion
• What do you currently do for remote workers?

• How can you face the challenges?

• How can you better support remote workers?




 www.ukoln.ac.uk
 A centre of expertise in digital information management
Questions?




www.ukoln.ac.uk
A centre of expertise in digital information management

Mais conteúdo relacionado

Destaque

The Top 10 Market Research Sources Every Entrepreneur Should Know
The Top 10 Market Research Sources Every Entrepreneur Should KnowThe Top 10 Market Research Sources Every Entrepreneur Should Know
The Top 10 Market Research Sources Every Entrepreneur Should KnowBusinessPlanTemplate
 
The 7-biggest-challenges-remote-workers-face
The 7-biggest-challenges-remote-workers-faceThe 7-biggest-challenges-remote-workers-face
The 7-biggest-challenges-remote-workers-faceZapier
 
We Are All Remote Workers
We Are All Remote WorkersWe Are All Remote Workers
We Are All Remote WorkersNicola Iarocci
 
Making Remote Workers Feel like They’re in the Same Room
Making Remote Workers Feel like They’re in the Same RoomMaking Remote Workers Feel like They’re in the Same Room
Making Remote Workers Feel like They’re in the Same RoomLean Startup Co.
 
Functions of an entrepreneur
Functions of an entrepreneurFunctions of an entrepreneur
Functions of an entrepreneurBebolious Pharoo
 
ENTREPRENEURSHIP- CONCEPT
ENTREPRENEURSHIP- CONCEPTENTREPRENEURSHIP- CONCEPT
ENTREPRENEURSHIP- CONCEPTCHARAK RAY
 
Remote working effectively
Remote working effectivelyRemote working effectively
Remote working effectivelyJulio Martinez
 

Destaque (7)

The Top 10 Market Research Sources Every Entrepreneur Should Know
The Top 10 Market Research Sources Every Entrepreneur Should KnowThe Top 10 Market Research Sources Every Entrepreneur Should Know
The Top 10 Market Research Sources Every Entrepreneur Should Know
 
The 7-biggest-challenges-remote-workers-face
The 7-biggest-challenges-remote-workers-faceThe 7-biggest-challenges-remote-workers-face
The 7-biggest-challenges-remote-workers-face
 
We Are All Remote Workers
We Are All Remote WorkersWe Are All Remote Workers
We Are All Remote Workers
 
Making Remote Workers Feel like They’re in the Same Room
Making Remote Workers Feel like They’re in the Same RoomMaking Remote Workers Feel like They’re in the Same Room
Making Remote Workers Feel like They’re in the Same Room
 
Functions of an entrepreneur
Functions of an entrepreneurFunctions of an entrepreneur
Functions of an entrepreneur
 
ENTREPRENEURSHIP- CONCEPT
ENTREPRENEURSHIP- CONCEPTENTREPRENEURSHIP- CONCEPT
ENTREPRENEURSHIP- CONCEPT
 
Remote working effectively
Remote working effectivelyRemote working effectively
Remote working effectively
 

Semelhante a Connecting Remote Workers

Home, Work, Work, Home!? How Information Professionals Can Exploit Blurred Bo...
Home, Work, Work, Home!? How Information Professionals Can Exploit Blurred Bo...Home, Work, Work, Home!? How Information Professionals Can Exploit Blurred Bo...
Home, Work, Work, Home!? How Information Professionals Can Exploit Blurred Bo...Marieke Guy
 
IWMW 2009: The Invisible Repository
IWMW 2009: The Invisible RepositoryIWMW 2009: The Invisible Repository
IWMW 2009: The Invisible RepositoryIWMW
 
Reaching out to Remote Workers
Reaching out to Remote WorkersReaching out to Remote Workers
Reaching out to Remote WorkersMarieke Guy
 
Reaching out to Remote Workers
Reaching out to Remote WorkersReaching out to Remote Workers
Reaching out to Remote WorkersMarieke Guy
 
Future Networks for Learning and Teaching
Future Networks for Learning and TeachingFuture Networks for Learning and Teaching
Future Networks for Learning and TeachingJamesDiffin
 
2104 4th Annual National Higher Education Communication Officers' Conference ...
2104 4th Annual National Higher Education Communication Officers' Conference ...2104 4th Annual National Higher Education Communication Officers' Conference ...
2104 4th Annual National Higher Education Communication Officers' Conference ...Helen Thompson
 
Remote Working in a 2.0 World
Remote Working in a 2.0 WorldRemote Working in a 2.0 World
Remote Working in a 2.0 WorldMarieke Guy
 
IWMW 2005: Welcome
IWMW 2005: WelcomeIWMW 2005: Welcome
IWMW 2005: WelcomeIWMW
 
Enhancing the User Experience with ​Smart Technologies
Enhancing the User Experience with ​Smart TechnologiesEnhancing the User Experience with ​Smart Technologies
Enhancing the User Experience with ​Smart TechnologiesJustin Denton
 
Instructional materials & ict
Instructional materials & ictInstructional materials & ict
Instructional materials & ictBright Micah
 
Connecting Care @ National Care Forum
Connecting Care @ National Care ForumConnecting Care @ National Care Forum
Connecting Care @ National Care ForumCliff Ashcroft
 
Challenges Facing an IT Director
Challenges Facing an IT DirectorChallenges Facing an IT Director
Challenges Facing an IT DirectorCSaC
 
School on the Cloud Project Update 2015
School on the Cloud Project Update 2015School on the Cloud Project Update 2015
School on the Cloud Project Update 2015Karl Donert
 
IWMW 2002: Avoiding Portal Wars - a JISC/DNER View
IWMW 2002: Avoiding Portal Wars - a JISC/DNER ViewIWMW 2002: Avoiding Portal Wars - a JISC/DNER View
IWMW 2002: Avoiding Portal Wars - a JISC/DNER ViewIWMW
 
IWMW 2006: User Testing on a Shoestring Budget (1)
IWMW 2006: User Testing on a Shoestring Budget (1)IWMW 2006: User Testing on a Shoestring Budget (1)
IWMW 2006: User Testing on a Shoestring Budget (1)IWMW
 
Developing a Community Capability Model Framework for data-intensive research
Developing a Community Capability Model Framework for data-intensive researchDeveloping a Community Capability Model Framework for data-intensive research
Developing a Community Capability Model Framework for data-intensive researchMichael Day
 
Going Digital - Introductory Workshop
Going Digital - Introductory WorkshopGoing Digital - Introductory Workshop
Going Digital - Introductory WorkshopCollections Trust
 
VCs Conference TEL - Update
VCs Conference TEL - UpdateVCs Conference TEL - Update
VCs Conference TEL - UpdateNeil Witt
 
Management of Distance Learning Systems in China - Selecting technologies
Management of Distance Learning Systems in China - Selecting technologiesManagement of Distance Learning Systems in China - Selecting technologies
Management of Distance Learning Systems in China - Selecting technologiesGiovanni Marconato
 

Semelhante a Connecting Remote Workers (20)

Home, Work, Work, Home!? How Information Professionals Can Exploit Blurred Bo...
Home, Work, Work, Home!? How Information Professionals Can Exploit Blurred Bo...Home, Work, Work, Home!? How Information Professionals Can Exploit Blurred Bo...
Home, Work, Work, Home!? How Information Professionals Can Exploit Blurred Bo...
 
IWMW 2009: The Invisible Repository
IWMW 2009: The Invisible RepositoryIWMW 2009: The Invisible Repository
IWMW 2009: The Invisible Repository
 
Reaching out to Remote Workers
Reaching out to Remote WorkersReaching out to Remote Workers
Reaching out to Remote Workers
 
Reaching out to Remote Workers
Reaching out to Remote WorkersReaching out to Remote Workers
Reaching out to Remote Workers
 
Future Networks for Learning and Teaching
Future Networks for Learning and TeachingFuture Networks for Learning and Teaching
Future Networks for Learning and Teaching
 
2104 4th Annual National Higher Education Communication Officers' Conference ...
2104 4th Annual National Higher Education Communication Officers' Conference ...2104 4th Annual National Higher Education Communication Officers' Conference ...
2104 4th Annual National Higher Education Communication Officers' Conference ...
 
Remote Working in a 2.0 World
Remote Working in a 2.0 WorldRemote Working in a 2.0 World
Remote Working in a 2.0 World
 
IWMW 2005: Welcome
IWMW 2005: WelcomeIWMW 2005: Welcome
IWMW 2005: Welcome
 
Enhancing the User Experience with ​Smart Technologies
Enhancing the User Experience with ​Smart TechnologiesEnhancing the User Experience with ​Smart Technologies
Enhancing the User Experience with ​Smart Technologies
 
Instructional materials & ict
Instructional materials & ictInstructional materials & ict
Instructional materials & ict
 
Connecting Care @ National Care Forum
Connecting Care @ National Care ForumConnecting Care @ National Care Forum
Connecting Care @ National Care Forum
 
Challenges Facing an IT Director
Challenges Facing an IT DirectorChallenges Facing an IT Director
Challenges Facing an IT Director
 
School on the Cloud Project Update 2015
School on the Cloud Project Update 2015School on the Cloud Project Update 2015
School on the Cloud Project Update 2015
 
IWMW 2002: Avoiding Portal Wars - a JISC/DNER View
IWMW 2002: Avoiding Portal Wars - a JISC/DNER ViewIWMW 2002: Avoiding Portal Wars - a JISC/DNER View
IWMW 2002: Avoiding Portal Wars - a JISC/DNER View
 
IWMW 2006: User Testing on a Shoestring Budget (1)
IWMW 2006: User Testing on a Shoestring Budget (1)IWMW 2006: User Testing on a Shoestring Budget (1)
IWMW 2006: User Testing on a Shoestring Budget (1)
 
Developing a Community Capability Model Framework for data-intensive research
Developing a Community Capability Model Framework for data-intensive researchDeveloping a Community Capability Model Framework for data-intensive research
Developing a Community Capability Model Framework for data-intensive research
 
Going Digital - Introductory Workshop
Going Digital - Introductory WorkshopGoing Digital - Introductory Workshop
Going Digital - Introductory Workshop
 
VCs Conference TEL - Update
VCs Conference TEL - UpdateVCs Conference TEL - Update
VCs Conference TEL - Update
 
Why OER for iPad education
Why OER for iPad educationWhy OER for iPad education
Why OER for iPad education
 
Management of Distance Learning Systems in China - Selecting technologies
Management of Distance Learning Systems in China - Selecting technologiesManagement of Distance Learning Systems in China - Selecting technologies
Management of Distance Learning Systems in China - Selecting technologies
 

Mais de Marieke Guy

Ways to ensure “buy in” from the academics in the transition to digitised ass...
Ways to ensure “buy in” from the academics in the transition to digitised ass...Ways to ensure “buy in” from the academics in the transition to digitised ass...
Ways to ensure “buy in” from the academics in the transition to digitised ass...Marieke Guy
 
Assessing for a World Beyond Assessment
Assessing for a World Beyond AssessmentAssessing for a World Beyond Assessment
Assessing for a World Beyond AssessmentMarieke Guy
 
The blandness is its formulaic style’: insights to help understand the impact...
The blandness is its formulaic style’: insights to help understand the impact...The blandness is its formulaic style’: insights to help understand the impact...
The blandness is its formulaic style’: insights to help understand the impact...Marieke Guy
 
Redesigning assessments for a world with artificial intelligence
Redesigning assessments for a world with artificial intelligenceRedesigning assessments for a world with artificial intelligence
Redesigning assessments for a world with artificial intelligenceMarieke Guy
 
Closing remarks: Assessment with Phill Dawson
Closing remarks: Assessment with Phill DawsonClosing remarks: Assessment with Phill Dawson
Closing remarks: Assessment with Phill DawsonMarieke Guy
 
The UCL assessment journey
The UCL assessment journeyThe UCL assessment journey
The UCL assessment journeyMarieke Guy
 
The UCL lockdown browser pilot
The UCL lockdown browser pilotThe UCL lockdown browser pilot
The UCL lockdown browser pilotMarieke Guy
 
Assessment in the time of change
Assessment in the time of changeAssessment in the time of change
Assessment in the time of changeMarieke Guy
 
Digital Assessment Team 2022 - a day in the life.pptx
Digital Assessment Team 2022 - a day in the life.pptxDigital Assessment Team 2022 - a day in the life.pptx
Digital Assessment Team 2022 - a day in the life.pptxMarieke Guy
 
The Digital Assessment Marathon 
The Digital Assessment Marathon The Digital Assessment Marathon 
The Digital Assessment Marathon Marieke Guy
 
Inspired assessments
Inspired assessmentsInspired assessments
Inspired assessmentsMarieke Guy
 
Designing alternative assessments
Designing alternative assessmentsDesigning alternative assessments
Designing alternative assessmentsMarieke Guy
 
MCQs_ The joys of making your mind up.pdf
MCQs_ The joys of making your mind up.pdfMCQs_ The joys of making your mind up.pdf
MCQs_ The joys of making your mind up.pdfMarieke Guy
 
Rubrics_ removing the glitch in the assessment matrix (1).pdf
Rubrics_ removing the glitch in the assessment matrix (1).pdfRubrics_ removing the glitch in the assessment matrix (1).pdf
Rubrics_ removing the glitch in the assessment matrix (1).pdfMarieke Guy
 
Making your mind up: Formalising the evaluation of learning technologies 
Making your mind up: Formalising the evaluation of learning technologies Making your mind up: Formalising the evaluation of learning technologies 
Making your mind up: Formalising the evaluation of learning technologies Marieke Guy
 
Video assessment recipes
Video assessment recipesVideo assessment recipes
Video assessment recipesMarieke Guy
 
Alternative assessments
Alternative assessmentsAlternative assessments
Alternative assessmentsMarieke Guy
 
Connect more: Digital Culture forum - A thousand things, a thousand times
Connect more: Digital Culture forum - A thousand things, a thousand timesConnect more: Digital Culture forum - A thousand things, a thousand times
Connect more: Digital Culture forum - A thousand things, a thousand timesMarieke Guy
 
The Certainty of Uncertainty: Transnational Online Pivot in China
The Certainty of Uncertainty: Transnational Online Pivot in ChinaThe Certainty of Uncertainty: Transnational Online Pivot in China
The Certainty of Uncertainty: Transnational Online Pivot in ChinaMarieke Guy
 
The Transnational Online Pivot: A Case Study Exploring Online Delivery in China
The Transnational Online Pivot: A Case Study Exploring Online Delivery in ChinaThe Transnational Online Pivot: A Case Study Exploring Online Delivery in China
The Transnational Online Pivot: A Case Study Exploring Online Delivery in ChinaMarieke Guy
 

Mais de Marieke Guy (20)

Ways to ensure “buy in” from the academics in the transition to digitised ass...
Ways to ensure “buy in” from the academics in the transition to digitised ass...Ways to ensure “buy in” from the academics in the transition to digitised ass...
Ways to ensure “buy in” from the academics in the transition to digitised ass...
 
Assessing for a World Beyond Assessment
Assessing for a World Beyond AssessmentAssessing for a World Beyond Assessment
Assessing for a World Beyond Assessment
 
The blandness is its formulaic style’: insights to help understand the impact...
The blandness is its formulaic style’: insights to help understand the impact...The blandness is its formulaic style’: insights to help understand the impact...
The blandness is its formulaic style’: insights to help understand the impact...
 
Redesigning assessments for a world with artificial intelligence
Redesigning assessments for a world with artificial intelligenceRedesigning assessments for a world with artificial intelligence
Redesigning assessments for a world with artificial intelligence
 
Closing remarks: Assessment with Phill Dawson
Closing remarks: Assessment with Phill DawsonClosing remarks: Assessment with Phill Dawson
Closing remarks: Assessment with Phill Dawson
 
The UCL assessment journey
The UCL assessment journeyThe UCL assessment journey
The UCL assessment journey
 
The UCL lockdown browser pilot
The UCL lockdown browser pilotThe UCL lockdown browser pilot
The UCL lockdown browser pilot
 
Assessment in the time of change
Assessment in the time of changeAssessment in the time of change
Assessment in the time of change
 
Digital Assessment Team 2022 - a day in the life.pptx
Digital Assessment Team 2022 - a day in the life.pptxDigital Assessment Team 2022 - a day in the life.pptx
Digital Assessment Team 2022 - a day in the life.pptx
 
The Digital Assessment Marathon 
The Digital Assessment Marathon The Digital Assessment Marathon 
The Digital Assessment Marathon 
 
Inspired assessments
Inspired assessmentsInspired assessments
Inspired assessments
 
Designing alternative assessments
Designing alternative assessmentsDesigning alternative assessments
Designing alternative assessments
 
MCQs_ The joys of making your mind up.pdf
MCQs_ The joys of making your mind up.pdfMCQs_ The joys of making your mind up.pdf
MCQs_ The joys of making your mind up.pdf
 
Rubrics_ removing the glitch in the assessment matrix (1).pdf
Rubrics_ removing the glitch in the assessment matrix (1).pdfRubrics_ removing the glitch in the assessment matrix (1).pdf
Rubrics_ removing the glitch in the assessment matrix (1).pdf
 
Making your mind up: Formalising the evaluation of learning technologies 
Making your mind up: Formalising the evaluation of learning technologies Making your mind up: Formalising the evaluation of learning technologies 
Making your mind up: Formalising the evaluation of learning technologies 
 
Video assessment recipes
Video assessment recipesVideo assessment recipes
Video assessment recipes
 
Alternative assessments
Alternative assessmentsAlternative assessments
Alternative assessments
 
Connect more: Digital Culture forum - A thousand things, a thousand times
Connect more: Digital Culture forum - A thousand things, a thousand timesConnect more: Digital Culture forum - A thousand things, a thousand times
Connect more: Digital Culture forum - A thousand things, a thousand times
 
The Certainty of Uncertainty: Transnational Online Pivot in China
The Certainty of Uncertainty: Transnational Online Pivot in ChinaThe Certainty of Uncertainty: Transnational Online Pivot in China
The Certainty of Uncertainty: Transnational Online Pivot in China
 
The Transnational Online Pivot: A Case Study Exploring Online Delivery in China
The Transnational Online Pivot: A Case Study Exploring Online Delivery in ChinaThe Transnational Online Pivot: A Case Study Exploring Online Delivery in China
The Transnational Online Pivot: A Case Study Exploring Online Delivery in China
 

Último

Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...
Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...
Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...panagenda
 
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Mark Goldstein
 
Modern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
Modern Roaming for Notes and Nomad – Cheaper Faster Better StrongerModern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
Modern Roaming for Notes and Nomad – Cheaper Faster Better Strongerpanagenda
 
How AI, OpenAI, and ChatGPT impact business and software.
How AI, OpenAI, and ChatGPT impact business and software.How AI, OpenAI, and ChatGPT impact business and software.
How AI, OpenAI, and ChatGPT impact business and software.Curtis Poe
 
2024 April Patch Tuesday
2024 April Patch Tuesday2024 April Patch Tuesday
2024 April Patch TuesdayIvanti
 
Enhancing User Experience - Exploring the Latest Features of Tallyman Axis Lo...
Enhancing User Experience - Exploring the Latest Features of Tallyman Axis Lo...Enhancing User Experience - Exploring the Latest Features of Tallyman Axis Lo...
Enhancing User Experience - Exploring the Latest Features of Tallyman Axis Lo...Scott Andery
 
Genislab builds better products and faster go-to-market with Lean project man...
Genislab builds better products and faster go-to-market with Lean project man...Genislab builds better products and faster go-to-market with Lean project man...
Genislab builds better products and faster go-to-market with Lean project man...Farhan Tariq
 
Generative AI for Technical Writer or Information Developers
Generative AI for Technical Writer or Information DevelopersGenerative AI for Technical Writer or Information Developers
Generative AI for Technical Writer or Information DevelopersRaghuram Pandurangan
 
Testing tools and AI - ideas what to try with some tool examples
Testing tools and AI - ideas what to try with some tool examplesTesting tools and AI - ideas what to try with some tool examples
Testing tools and AI - ideas what to try with some tool examplesKari Kakkonen
 
How to write a Business Continuity Plan
How to write a Business Continuity PlanHow to write a Business Continuity Plan
How to write a Business Continuity PlanDatabarracks
 
Potential of AI (Generative AI) in Business: Learnings and Insights
Potential of AI (Generative AI) in Business: Learnings and InsightsPotential of AI (Generative AI) in Business: Learnings and Insights
Potential of AI (Generative AI) in Business: Learnings and InsightsRavi Sanghani
 
Connecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdfConnecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdfNeo4j
 
TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024Lonnie McRorey
 
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptxMerck Moving Beyond Passwords: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptxLoriGlavin3
 
DevEX - reference for building teams, processes, and platforms
DevEX - reference for building teams, processes, and platformsDevEX - reference for building teams, processes, and platforms
DevEX - reference for building teams, processes, and platformsSergiu Bodiu
 
Emixa Mendix Meetup 11 April 2024 about Mendix Native development
Emixa Mendix Meetup 11 April 2024 about Mendix Native developmentEmixa Mendix Meetup 11 April 2024 about Mendix Native development
Emixa Mendix Meetup 11 April 2024 about Mendix Native developmentPim van der Noll
 
Moving Beyond Passwords: FIDO Paris Seminar.pdf
Moving Beyond Passwords: FIDO Paris Seminar.pdfMoving Beyond Passwords: FIDO Paris Seminar.pdf
Moving Beyond Passwords: FIDO Paris Seminar.pdfLoriGlavin3
 
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024BookNet Canada
 
Long journey of Ruby standard library at RubyConf AU 2024
Long journey of Ruby standard library at RubyConf AU 2024Long journey of Ruby standard library at RubyConf AU 2024
Long journey of Ruby standard library at RubyConf AU 2024Hiroshi SHIBATA
 
Take control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteTake control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteDianaGray10
 

Último (20)

Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...
Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...
Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...
 
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
 
Modern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
Modern Roaming for Notes and Nomad – Cheaper Faster Better StrongerModern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
Modern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
 
How AI, OpenAI, and ChatGPT impact business and software.
How AI, OpenAI, and ChatGPT impact business and software.How AI, OpenAI, and ChatGPT impact business and software.
How AI, OpenAI, and ChatGPT impact business and software.
 
2024 April Patch Tuesday
2024 April Patch Tuesday2024 April Patch Tuesday
2024 April Patch Tuesday
 
Enhancing User Experience - Exploring the Latest Features of Tallyman Axis Lo...
Enhancing User Experience - Exploring the Latest Features of Tallyman Axis Lo...Enhancing User Experience - Exploring the Latest Features of Tallyman Axis Lo...
Enhancing User Experience - Exploring the Latest Features of Tallyman Axis Lo...
 
Genislab builds better products and faster go-to-market with Lean project man...
Genislab builds better products and faster go-to-market with Lean project man...Genislab builds better products and faster go-to-market with Lean project man...
Genislab builds better products and faster go-to-market with Lean project man...
 
Generative AI for Technical Writer or Information Developers
Generative AI for Technical Writer or Information DevelopersGenerative AI for Technical Writer or Information Developers
Generative AI for Technical Writer or Information Developers
 
Testing tools and AI - ideas what to try with some tool examples
Testing tools and AI - ideas what to try with some tool examplesTesting tools and AI - ideas what to try with some tool examples
Testing tools and AI - ideas what to try with some tool examples
 
How to write a Business Continuity Plan
How to write a Business Continuity PlanHow to write a Business Continuity Plan
How to write a Business Continuity Plan
 
Potential of AI (Generative AI) in Business: Learnings and Insights
Potential of AI (Generative AI) in Business: Learnings and InsightsPotential of AI (Generative AI) in Business: Learnings and Insights
Potential of AI (Generative AI) in Business: Learnings and Insights
 
Connecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdfConnecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdf
 
TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024
 
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptxMerck Moving Beyond Passwords: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptx
 
DevEX - reference for building teams, processes, and platforms
DevEX - reference for building teams, processes, and platformsDevEX - reference for building teams, processes, and platforms
DevEX - reference for building teams, processes, and platforms
 
Emixa Mendix Meetup 11 April 2024 about Mendix Native development
Emixa Mendix Meetup 11 April 2024 about Mendix Native developmentEmixa Mendix Meetup 11 April 2024 about Mendix Native development
Emixa Mendix Meetup 11 April 2024 about Mendix Native development
 
Moving Beyond Passwords: FIDO Paris Seminar.pdf
Moving Beyond Passwords: FIDO Paris Seminar.pdfMoving Beyond Passwords: FIDO Paris Seminar.pdf
Moving Beyond Passwords: FIDO Paris Seminar.pdf
 
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
 
Long journey of Ruby standard library at RubyConf AU 2024
Long journey of Ruby standard library at RubyConf AU 2024Long journey of Ruby standard library at RubyConf AU 2024
Long journey of Ruby standard library at RubyConf AU 2024
 
Take control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteTake control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test Suite
 

Connecting Remote Workers

  • 1. Connecting Remote Workers UCISA Advisory and Support Staff Symposium 2009 (#ucisa-ads09) Wednesday 8th July 2009 Marieke Guy Research Officer UKOLN is supported by: This work is licensed under a Attribution- NonCommercial-ShareAlike 2.0 licence www.ukoln.ac.uk www.bath.ac.uk A centre of expertise in digital information management
  • 2. Introduction to UKOLN • UKOLN is a National centre of expertise in digital information management • Library and cataloguing background • Located at the University of Bath • Funded by JISC and MLA to advise UK HE and FE communities and the cultural heritage sector • Many areas of work including: – Digital preservation: DCC – Metadata, registry work – Repositories: eBank, Intute, SWORD, DRIVER – Dissemination: Ariadne, International Journal of Digital Curation – eScience: eCrystals….etc. www.ukoln.ac.uk A centre of expertise in digital information management
  • 3. Introduction to Me • Been at UKOLN 9 years • Now a remote worker • Member of the Community & Outreach Team • Currently working on: – Chair of the Institutional Web Management Workshop – Cultural heritage work • Previous roles/projects include: – Good APIs project, JISC-PoWR, JISC Standards Catalogue, QA Focus, SPP Project Manager, ePrints UK project manager, Public Library Focus work, NOF- digitise, Web Magazines • Disclaimer: I’m not support staff, I’m a user! www.ukoln.ac.uk A centre of expertise in digital information management
  • 4. So What About You? • Are you from HE/FE? • Are you from IT services? • Do you currently support remote workers? • If so, how many? (1-5) (5-10) (10-100), more? • Are you a remote worker? • Have you ever had a go at working remotely? www.ukoln.ac.uk A centre of expertise in digital information management
  • 5. Workshop Programme • Presentation: Connecting Remote Workers – 30 minutes • Discussion/Question Time: What do you do for Remote Workers? – 15 minutes www.ukoln.ac.uk A centre of expertise in digital information management
  • 6. Workshop Resources • All resources (and more) linked with Delicious tag: http://delicious.com/mariekeguy/ucisa-ads09 • All ppts etc will be available from: – my blog http://remoteworker.wordpress.com/ – slideshare http://www.slideshare.net/MariekeGuy • Feel free to email me (m.guy@ukoln.ac.uk) or follow me on Twitter (mariekeguy) www.ukoln.ac.uk A centre of expertise in digital information management
  • 7. Work is becoming something you do, not a place you go to http://www.flickr.com/photos/latteart/2547757031/
  • 8. What’s a Remote Worker? • Anyone who works from home (occasionally or full-time) • Anyone who works beyond the office • Anyone who works in a virtual team • Esther Schindler’s four ways in which a RW can operate: – At a fixed location at the employee’s home – At different offices – At a client site – As a true nomad or ‘road warrior’ www.ukoln.ac.uk A centre of expertise in digital information management
  • 9. Why Remote Working? • Work-life balance • Flexibility – Work on the go – Separate sites • Loyalty and reduced absenteeism, staff retention • Ability to recruit from anywhere • Productivity – Work continuity • Environment • Reduction of overheads www.ukoln.ac.uk A centre of expertise in digital information management
  • 10. Remote Working on the Rise • Right to request flexible working extended (April 2009) - 4.5m parents eligible • Currently one-fifth of the UK workforce does some work from home (UK Office for National Statistics records) • 90% of these are in managerial, professional, technical and skilled trades • Consider the effect of: – Recession – cutting overheads – Pandemic – swine flu, need for risk management strategy – Environment – Weather - snow www.ukoln.ac.uk A centre of expertise in digital information management
  • 11. http://www.flickr.com/photos/jakesdad/2838195408/ The ideal solution for most employees who work remotely is for the set-up at home to replicate the set-up in the office
  • 12. Getting a RW started • Hardware – PC, monitor, printer, keyboard, laptop, DVD rewriters, scanners, audio & video equipment, headset, speakers, phone, etc. • Software – All the programmes they have in the office, and more! – User accounts – Remote access to email, calendar etc. • Broadband and Wireless – Offer options, reviews, support alternatives • VPN (SSL) • Introduction to the organisation – Overview of systems, servers, Web site and Intranet www.ukoln.ac.uk A centre of expertise in digital information management
  • 13. TECHNOLOGY Technology is about connections - connecting people to each other, to ideas, and to possibilities
  • 14. Communications Tools • Email • Telephony • VOIP – Skype, vontage • Online Chat – AIM, Skype, SMS, IRC, Jabber, • Social Networking – Facebook, Linkedin, Xing, • Microblogging –Twitter, Yammer, Jaiku • RSS – Google reader • Recommendation services – Friend Feed • Blogs www.ukoln.ac.uk A centre of expertise in digital information management
  • 15. Collaborative Working Tools • Wikis • Shared applications – Google docs • Project management tools • Bookmarking tools – Delicious, Connotea • File transfer • Calendars www.ukoln.ac.uk A centre of expertise in digital information management
  • 16. Virtual Meetings • Access Grid • Virtual Room Videoconferencing System (VRVS) • Skype • Tokbox • Webinars www.ukoln.ac.uk A centre of expertise in digital information management
  • 17. Mobile Devices • Smartphones, PDAs, Blackberries, laptops • Make sure they are added in a structured way – record all devices – ID number • Handset envy? • Maintain all devices • Making your data (Intranet etc.) available on mobile devices • Mobile unified communications – bringing data back • Mobile broadband – dongles, 3G • Security issues – both data (encryption?) and actual devices (locks) www.ukoln.ac.uk A centre of expertise in digital information management
  • 18. Technical Support • Tracking system – Logging support calls, detailed audit trails • Create online documentation – FAQs, self-help tools • Remote assistance/access (windows/LINUX), remote PC diagnostic tools – Problems tend to cover  connectivity, access rights, equipment support and application software • Availability of staff • Give RWs freedom to support themselves, feedback • Security - anti-malware, firewall, data encryption software • Security of data (greater risk of loss or theft?), Laptop encryption www.ukoln.ac.uk A centre of expertise in digital information management
  • 19. Amplified Conferences • Video Streaming • Assigning a tag • Creative Commons • Sharing available resources – PPTs – Slideshare – Photos - Flickr – Video – YouTube – Podcasts – Podomatic • Promote your resources www.ukoln.ac.uk A centre of expertise in digital information management
  • 20. POLICY When a boardroom policy is being created it should always keep practical implementation at the front of its mind http://www.flickr.com/photos/a440/512348882/
  • 21. Policies • Set them up in advance • Make them clear and transparent • But also make them flexible • Cover: – Eligibility, availability, contact procedures, workspace requirements, equipment and usage, expenses, training, ownership, etc. • Questions for consideration: – Can they use their own PC if they chose? – Can they use their work PC for home use? – Can other people use their PC? • Observe the development of effective patterns of usage rather than dictate www.ukoln.ac.uk A centre of expertise in digital information management
  • 22. A Support Framework • UKOLN – Iterative process – RW community – RW champion • JISC project Location Independent Working – 40 staff – Training and handbook • Support Framework = – Technology + – Policies and Procedures + – Commitment + – Feedback www.ukoln.ac.uk A centre of expertise in digital information management
  • 23. Case Study BT • 70,000 + home & nomadic workers empowered • 6,000 part time workers • Over £220m in property costs saved in 10 years • Absenteeism reduced 3.1% (UK ave. 8.5%) • e-learning saves 40% training costs • Home-workers 7% happier, enhanced skills, less stress • 1,800 tonnes less CO2. 1.2m litres less fuel used. • Transport cost savings £9.7m pa • From http://www.slideshare.net/jackies/presentation- remote-workforce-v2 www.ukoln.ac.uk A centre of expertise in digital information management
  • 24. Challenges for IT Services • Blurred boundaries • Reduced interaction time • Security • Bandwidth issues, managing VPN • Supporting from a distance – being quick • Supporting so many technologies • Users who don’t do what they are supposed to! • Getting user feedback • Budget • RW issues – connection with the team – Morale – perceptions • Cloud computing and SaaS www.ukoln.ac.uk A centre of expertise in digital information management
  • 25. COMMITMENT UKOLN remote workers
  • 26. Conclusions • Much of your support structure is already in place • Much of what you learn can also be applied to those working on-site and other dispersed users (students) • Remote working is on the up, so you will need to tackle this as some point • Support a portfolios of Tools • Communication and community are key – Inclusion and support – Shared goals – Encourage constructive feedback – Policies and procedures www.ukoln.ac.uk A centre of expertise in digital information management
  • 27. Discussion • What do you currently do for remote workers? • How can you face the challenges? • How can you better support remote workers? www.ukoln.ac.uk A centre of expertise in digital information management
  • 28. Questions? www.ukoln.ac.uk A centre of expertise in digital information management