1. MARGARET S MILLER
3219 S YORKTOWN AVE
TULSA, OK 74105
H-918-747-6279
C-918-638-9348
Magsu66@aol.com
Receptionist / Secretary
 12 years’ experience in customer service,and administrative support
 Computer literate: Word, Excel, , database,, Internet, email, familiar with Outlook
 Works effectively as a team member
 Strong attention to detail, customer service and listening skills; highly motivated, creative and
flexible
 Excellent computer skills – Microsoft Office products
Work Experience
Marketing Secretary
ITT Technical Institute
Tulsa, OK
April 2010-September 2016
 Use computers for various applications, such as database management or word processing
 Answer telephones and give information to callers, take messages,or transfer calls to appropriate
individuals
 Create,maintain, and enter information into databases
 Operate office equipment, such as fax machines, copiers, or phone systems and arrange for
repairs when equipment malfunctions
 Greet visitors or callers and handle their inquiries or direct them to the appropriate persons
according to their needs
 Complete forms in accordance with company procedures
 Make copies of correspondence or other printed material
 Coordinate conferences,meetings, or special events, such as luncheons or graduation ceremonies
 Conduct searches to find needed information, using such sources as the Internet
 Mail newsletters, promotional material, or other information
 Order and dispense supplies
 Interacting With Computers
 Getting Information
 Performing Administrative Activities
 Communicating with Supervisors, Peers,or Subordinates
 Establishing and Maintaining Interpersonal Relationships
 Documenting/Recording Information
 Performing for or Working Directly with the Public
 Updating and Using Relevant Knowledge
 Making Decisions and Solving Problems
 Assisting and Caring for Others
 Training and Teaching Others

2.  Experience with: Adobe Systems Adobe Acrobat,Database software,Desktop computers,
Handheld calculators, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multi-line telephone
systems, Photocopiers, Spreadsheet software,Web browser software,Word processing software
ReceptionistSecretary
Career Point College
Tulsa, OK
February 2004-April 2010
 Operate telephone switchboard to answer,screen,or forward calls, providing information, taking
messages,or scheduling appointments
 Greet persons entering establishment, determine nature and purpose of visit, and direct or escort
them to specific destinations
 Schedule appointments and maintain and update appointment calendars
 Hear and resolve complaints from customers or the public
 File and maintain records
 Transmit information or documents to customers, using computer, mail, or facsimile machine
 Collect, sort, distribute, or prepare mail, messages,or courier deliveries
 Perform duties, such as taking care of plants or straightening magazines to maintain lobby or
reception area
 Interacting With Computers
 Performing Administrative Activities
 Performing for or Working Directly with the Public
 Getting Information
 Communicating with Supervisors, Peers,or Subordinates
 Establishing and Maintaining Interpersonal Relationships
 Documenting/Recording Information
 Processing Information
 Assisting and Caring for Others
 Updating and Using Relevant Knowledge
 Identifying Objects, Actions, and Events
 Organizing, Planning, and Prioritizing Work
 Monitor Processes,Materials,or Surroundings
 Making Decisions and Solving Problems
 Evaluating Information to Determine Compliance with Standards
 Training and Teaching Others
 Experience with: Database software,Desktop computers, Electronic calendar management
software,Filing Cabinets, Handheld calculators, Microsoft Excel, Microsoft Office software,
Microsoft Outlook, Microsoft Word, Multi-line telephone systems, Personalcomputers,
Photocopying equipment, Postage machines, Public address PA systems,Scanners,Web browser
software
Education
Bachelor's Degree,Sociology
Oklahome State University
Stillwater, OK
August 1984-December 1988