1. Marcus J. Schaefer
1305 16th Ave., Grafton, WI 53024
414-305-1737 - MarcS4979@yahoo.com
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PROFESSIONAL SUMMARY
Very experienced and motivated credit and risk specialist seeking a position to offer knowledge
and have the opportunity for new professional and personal challenges.
Exceptional team leader, and player, who makes sound decisions, has an outstanding attitude,
hard work ethic, and is driven to learn, improve and succeed.
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SKILLS AND KNOWLEDGE
- High standards of professional conduct - Credit, collections and risk management specialist
- Strong organizational skills - Extensive collections management experience
- Excellent communication skills - Working knowledge of credit scoring / reports
- Solid problem-solving abilities - Experience analyzing business financial reports
- Superior customer service attitude - Competent report writing and analysis
- Exceptional leadership skills - Direct work with corporate legal / attorneys
- Great attention to detail and quality - Working with law enforcement
- Microsoft Office proficient - Hands on audit process management
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EMPLOYMENT HISTORY
05/2003 to 08/2015 Risk Manager – credit card processing
Newtek Merchant Services - West Allis, WI
• Managed, created policies for the Credit, Security and Collections departments.
• Made credit decisions based on personal / business credit and risk.
• Worked regularly on internal audits and with outside audit entities.
• Investigated fraud by merchants, cardholders, and sales representatives.
• Analyzed reports to determine inconsistencies and update policies / procedures.
• Regularly worked and assisted with accounting and other departments.
• Worked with legal in filing cases for collections, litigation and other issues.
• Customer service; handling complaints, helping merchants avoid fraud, process
correctly, balance statements, review reports, create payment plans among many
other issues.
01/1997 to 05/2003 Risk Manager – credit card processing
Universal Savings Bank - Milwaukee, WI
• Managed and created policies for the Credit and Security departments.
• Made credit decisions based on personal / business credit and risk.
• Worked regularly on internal audits and with outside audit entities.
• Investigated fraud by merchants, cardholders, and sales representatives.
• Analyzed reports to determine inconsistencies and update policies / procedures.
• Regularly worked and assisted with accounting and other departments.
• Worked with legal in filing cases for litigation and other issues.
• Customer service; handling complaints, helping merchants avoid fraud, process
correctly, balance statements, review reports, among many other issues.
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EDUCATION
August 2009 Bachelor of Science: Criminal Justice
Upper Iowa University – Fayette, IA (Milwaukee campus)