Seven Personal Development Mini- Sessions

A lot of people do not have conceptual understanding about the difference between leadership,
management, and supervision. Many believe it’s about where you are in the ranking—if you are at
the top, you are a leader; if you are in the middle, you are a manager; and if you are nearby to the
people who are actually at front-line, you are in supervision.
This mini session is about to split the mold and forget about these labels. Participants of this
session will clearly digest the conceptual difference between a Supervisor, Manager, and a Leader.
Participants will also discover the attitudes of emotionally intelligent leaders and managers. In
additional FISH PHILOSOPHY concept will boost building stronger relationships with the team
members and people you work with.
Contact us to schedule this innovative workshop at your location
Mona Shah: Tel: 021-35450365, Cell: 0300-4609007
mona@mcubepk.com, info@mcubepk.com
URL: www.m-cube.weebly.com

Think Breathe Speak is the core of successful communication. This is a simple but powerful
strategic concept. Victorious communication not only engages planning ‘what’ to say, but paying
attention to ‘how’ to say it and our overall presence. This short session focuses on the ‘how’ by
making possible to make valuable options in the use of thought, breath and voice to produce basic
changes in own personal impact.
This highly interactive session empowers participants to communicate in effective ways that
notify, encourage, and motivate while remaining true to one’s genuine self. Participants leave this
session with a clearer understanding of their own presentational method and how others view
them and return to the workplace with converted interest to their working relationships and an
effective and confident style. Contact us to schedule this innovative workshop at your location

Attentive listening improves efficiency, as well as capability to influence, convince and negotiate.
Moreover, one can keep away from conflicts and misinterpretation. Attentive listening is essential
for workplace success! What is important to remember is that listening needs to be continuous.
We must listen alertly before, during and after we finish conversation.
For a successful attentive listener, It takes a lot of attention and determination. Already established
lifestyle is tough to break, and if listening habits are too bad, then there's a bunch of habit-
breaking to do! This mini session will allow participants to understand the process of attentive
listening and use it successfully in personal and workplace life.

Most of the companies are under pressure due declining economic conditions. This pressure goes
down through all levels of an organization.
This short session have been developed equip participants with how to Excel Under Intense
Pressure. This session is designed exclusively to arm participants with the skills they need to
maintain emotional control at workplace and to manage the negative emotions of others. The
session will enable participants to handle the stresses of uncertain times with ease. It will help
them live with spirit whatever the pressure is. After completion of this short session they will be
able to manage frustration, anger, anxiety, tears, or disappointment which damages professional
relationships, stain character, or damage job satisfaction.

When customers are irate, they are really not irritated with you or your company or your product.
They are in fact irritated with the problem. You need to recognize that you are on the same side
that the customer is on.
The most excellent technique to do is to prove the customer that you realize the problem and you
will do your best to solve the issue. Keep the customer informed with your development in
identifying the cause, your discussions with other concerned people and most important: find a
solution as quick as you can.
This short session will enable you to diagnose the annoying problem and use proper medicine to
cure the situation..

There are many self-made successful people around. Have you ever realized why some are
successful and some are not? Success is always a matter of individual effort, systematic
approach, beating barrier and destroying excuses.
This mini-workshop is all about destroying our excuses; we are making for not going for it in life.
We have many tiered dreams in life, and while some are checked off, others still need to be. By
applying the techniques taught in this mini session anyone can increase the productivity level up
to 300 times faster. Contact us to schedule this innovative workshop at your location
Are You Pursuing Your Passion or Just Being Practical?
We all have dreams. But in order to make dreams come into reality, it takes an awful lot of determination,
dedication, self-discipline, and effort.-Jesse Owens

How long do you spend in insignificant things-Things that do not add to your success at work? Do
you know how much time you have spent reading junk mails, talking to collogues, making coffee
and eating lunch? How many times you have thought, “I could achieve so much more if I just had
another half an hour each day”.
The focus of the session will be from how to clean up your desk, to filing emails and documents to
figuring out a system of organization that is in tune with your personality. We will use do exercises
that will help them answer questions such as: what is the hardest thing about organizing; where
do I begin; how can I remain true to my own style of thinking and still manage time?

Mansoor Ahmed Soomro is a management professional with over 17 years of experience in the fields of Training & Development, Operations,
Brand Activation, and Sales & Marketing Management. He is Pakistan’s only Certified Customer Service Trainer.
He helps you get a better view of the wants of the customers you serve, and helps you better align your organization to respond to these needs. He
has focused on helping organizations drive a service culture with his workshops and develop a team of employees providing superior services. His
message will help you learn how to keep your customers in an era of global merciless change and develop a detailed and aggressive strategy to
keep your customers and prevent them from defecting to your competition. Mansoor’s regular workshops include: Managerial, leadership,
effective communication, behavior change communication, team building, negotiation and motivation skills.
He is a certified Customer Service Trainer from Centre for Customer-Care, Malaysia, and Certified Practitioner in Neuro-linguistics
Programming (NLP) from NF-NLP, USA. He has done his MBA from University of The East, Philippines. He has teaching experience as an
Adjunct Faculty at Shaeed Zulfiqar Ali Bhutto Institute of science and Technology (SZABIST) and Pakistan Air Force-Karachi Institute of
Economic and Technology (PAF-KIET).
He has trained participants from companies like GlaxoSmithKline, State Bank of Pakistan, Khyber Bank, Tameer Bank, The Citizen’s
Foundation, Jubilee Life Insurance, UPS, KESC, Searle Pakistan, Efroze Chemicals, Aga Khan University, Sui Southern Gas Company,
Kernelpop, Berlitz Pakistan, National Insurance Company Limited, Engro Polymer, Almoiz Industries, Mustaqim Dyeing & Printing, Facto
Cement and Packages Limited in his workshops.
Mansoor believes that when people are having fun they learn a lot more! There are also focus group discussions, which give the participants an
opportunity to generate solutions based on existing strengths and experiences.
Mansoor’s sessions are based on an ‘Action- Learning” model. He believe in gathering the knowledge and skill already present in the room
and then adding more to it. When people realize that at some point in their life they have succeeded it becomes easier for them to repeat the
behavior. Through the use of exercises, and role plays participants get a chance to practice and add to their skills and as a result become closer
as a team.
 Get a baseline for the level of the particular skill already present within the group
 Build confidence by raising awareness of how the participants have used the skill successfully in the
past.
 Fill the gaps and add to participants’ knowledge base
 Use experiential exercises, role plays, and case studies to create an opportunity to generate solutions
based on existing strengths and experiences.
 Relate and connect back to participants’ ‘real life’ usage of the skill
 Facilitate the development of a take back ‘ action plan’ for each participant

Mansoor Soomro has a strong passion for customer service and ever conducting studies
and research to assist organisations achieve service excellence. His communication and
facilitation skills are exceptional, always entertaining and motivating, and making it all
seem possible, no matter what field participants are in. His participants always come
away from his training seminars with a boat load of ideas on how to improve their
customer service and satisfaction. What I admire most about Mansoor is his charisma,
enthusiasm, dedication and desire to excel in training programmes.
Dr Allen Teh, Chief Executive Officer Centre for Customer Care (CCC) Malaysia
www.centreforcustomercare.com
Contact us to schedule an innovative workshop at your location

Seven Personal Development Mini- Sessions

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Seven Personal Development Mini- Sessions