Manoj Kumar Sah's resume for delivery specialist role
1. Manoj Kumar Sah
Email: manojsah91@gmail.com
Contact No. +91 8506038555
OBJECTIVE:
To achieve job satisfaction by performing my duties and responsibilities in excellent way by utilizing my
professional skills, knowledge and experience in best possible way.
PROFESSIONAL EXPERIENCE:
Company: AonHewitt
Company profile: AonHewitt is world’s largest provider of multi-service HR business process
outsourcing (HR-BPO),and the only firm with fully integrating HR outsourcing and HR consulting. It is
the only company capable of integrating the full range of benefits, Payroll, Recruiting, Learning and other
HR service with deep, time- tested HR consulting expertise.
Designation: Delivery Specialist-Adv.
Tenure: 15th
Nov 2012 to 18/09/2016
Operations: HR Services
Core Roles and Responsibilities:
• Employee Life Cycle Management in PeopleSoft – New hire,rehire, position management,
organization management, job data change, personal data change, leaves,
severance/termination, Voluntary and Involuntary Termination, Deceased Termination, audit
reports and data correction, Visa, Processing W-4 and processing various reports for tax data
etc..
• Error Resolution: Responsible to resolves errors (Fatal or Non-Fatal or Soft Errors) errors
encountered in PeopleSoft.
• Payroll Process – Pre-Payroll and Tax, monitor confirms
• Develop, maintain and update Standard Operating Procedures (SOP) documentation
• Tools Used:PeopleSoft 9.1, Siebel 8.1, Documentum, Content Manager,Lotus Database,My
HR Tool, WAT, Maestro,and
Process Management:
• Required to set up Workforce Administration (employee’s life cycle) and payroll processes
for a new client implementation
• Administrate Semi-Monthly/Biweekly confirms.
• Ensure the team completes the work on time and report the status to reporting Manager.
• Interact with the onshore / client teams on client facing participant issues as well as
processing related issues
Reporting:
• Responsible to create the Green Sheet.
2. • Responsible to create the Daily, weekly and Monthly Performance of Team.
• Monthly audit report to Reporting Manager reflecting the quality of the month.
• Reporting the status of Service Escalations after getting them processed on priority basis.
Accomplishments:
• I have developed Excel macros for complex excelreports such TAT Report, Utilization
Report, Target vs. Achieved Data etc.
• I was part of process transition Team and made the many processed live such as
Severance,Severance Maestro etc.
• Has given the 5 New Ideas which has larger impact on the accuracy and APT.
• Has created the various basic macros which given opportunity to reduce the time on
reporting.
Role in Trainings Plan and Delivery:
• Trained New Joiners on all the process.
• Complete all the trainings on tools and applications on time during On Job Training and
shared the same among the team for better understanding.
• Shared the knowledge of domain among the team which helps each of us to process
effectively and more efficiently.
PREVIOUS EMPLOYER:
Company: QUATRRO
Designation:Fraud Analyst
Operations:Banking
Tenure:3rd
Oct 2011 to 14th
Nov 2012
Company Profile: QUATRRO is provider of outsourcing and transformation services. QUATRRO’s
Services are structured around Banking Fraud.
Core Roles and Responsibilities: Identify the potential fraud on the basis of the pattern of transaction.
ACADEMIC CREDENTIALS:
Passed B. Sc. (HHA) from IHM Bangalore in 2011.
Passed Intermediate from Bihar Board in 2007.
Passed High School from BSEB Board in 2005.
PERSONAL DETAILS:
Date of Birth : 7th
Feb 1991
Marital Status : Married
Language Known : English, Hindi
Mailing Address : CD-146, Mahavir Enclave, Part-1,Delhi-110045
HOBBIES: Cricket,Internet Surfing and Listening to Music.
DECLARATION: I,hereby declare that the information given above is correct to the best of my
knowledge and nothing has been concealed.
Date: ManojKumar Sah
Place: