1. I WAYAN MAHARDI YOGA – CURRICULUM VITAE
PERSONAL INFORMATION
Address : Br. Penestanan Kaja, sayan, ubud
Gianyar - Bali 80527
Telephone : 085 737 080 209
Date of Birth : 06 February 1991
Sex : Male
Marital Status : Marrried
Religion : Hindu
Email : mahardiyoga@yahoo.co.id
EDUCATION
 1996 - 2001 : SD Negeri 5 Sayan
 2001 - 2004 : SMP KertaYoga UBUD
 2004 - 2007 : SMA Negeri 1 Payangan
 2007 - 2008 : Diploma 1 Wearnes Education Center
PROFESSIONAL EXPERIENCE
 2008 September – 2010 January As Daily Worker BUTLER THE SAMAYA SEMINYAK
 Handling Room Service ( Breakfast and Lunch ) for in house guest
 Preparing welcome drink and cool towel in each room for arrival guest
 Make sure are villa area clean and complete before guest check in
 Handling Guest in house if guest necessary arrangement for them activity
 Handling check in guest and rooming for new arrival and do resort tour
 Give information to villa attendant for make up guest villa in house
 2010 March - August As Villa Attendant at THE SAMAYA UBUD
 Handling Guest room make up and turn down service
 Make sure are villa area clean and complete before guest check in
 2010 September – 2011 October As Butler and Host Desk at THE SAMAYA UBUD
 Handling check in and check out guest
 Handling al guest need during they stay at THE SAMAYA UBUD
 Taking a room service if a guest have a room service
 Preparing the registration form before guest arrival in the room
 Welcoming and do check in guest process in the villa
 Assign the guest’s room and all guest’s activity during guest stay
 Make arrangement for guest will going to next destination
 Drop and pick up guest at Airport or an other Hotel in bali if necessary
 Set up every Honey Moon Room for Arrival guest
 Arrange and control cleaning in the room with villa attendant
 Running a night audit as host desk

2.  2011 November – 2013 November As a House Keeping Supervisor at THE SAMAYA
UBUD
 Handling the guest complaint base on room problem
 To constantly strive to enhance guest satisfaction by maintaining the highest
possible standard of clean and service.
 To maintain an atmosphere of tranquility at all section at House Keeping,
Garden, Pool, Public area, Linen and Villa.
 To continuously study and evaluate the operation and procedure at all section
at House Keeping, Garden, Pool, Public area, Linen and Villa.
 To attend the needs and requests of all customers and ensure their comfort
and satisfaction for the entire stay.
 To assist Resort Service Manager and Assistant RSM ensuring that the
department’s operational budget is in line and costs are strictly controlled.
 To ensure that all guest complaints are given immediate attention and to
coordinate with related departments for necessary follow up.
 To record all guest complaints and comments for management for further
actions in Guest Villas and Public Area.
 To maintain accurate tracing system, ensuring all promises made to guests or
travel agents are delivered timely.
 To be well informed of all current and future events happen in the hotel and
the area around the hotel at all times.
 To ensure that all VIP rooms are checked prior to the arrival of the guest for
100% readiness.
 Make scheduling House Keeping staff every weeks.
 To ensure that public areas are clean and up to standard ( SOP ).
 To Control Linen And Towel as a past of inventory every month and spot
towel.
 Do inventory a month for machine and all tools
 2013 December – Present As a Head Of Operation at UBUD CORNER 88 Villas
 Handling Guest made reservation by our website or direct booking by email or
phone call
 Arrange all benefit for guest before arrival, Transport, Room, and service
 Check and control Butler , Front Office, HK And Gardener team Department
for made all arranggement 100% done and runing well
 Wellcoming and escorting guest to show our villa facilities and handle
registration for Chek In before roaming guest by butler / front office staff
 To attend the needs and requests of all customers and ensure their comfort
and satisfaction for the entire stay
 Handling the guest complaint base on room and service problem
 To constantly strive to enhance guest satisfaction by maintaining the highest
possible standard of clean and service.
 To maintain an atmosphere of tranquility at all section at House Keeping,
Garden, Pool, Public area, Linen and Villa.
 To continuously study and evaluate the operation and procedure at all section
at House Keeping, Garden, Pool, Public area, Linen and Villa.
 To attend the needs and requests of all customers and ensure their comfort
and satisfaction for the entire stay.
 To assist General Manager for ensuring that the all department’s operational
budget is in line and costs are strictly controlled.
 To ensure that all guest complaints are given immediate attention and to
coordinate with related departments for necessary follow up.
 To record all guest complaints and comments for management for further
actions in Guest Villas and Public Area.
 To maintain accurate tracing system, ensuring all promises made to guests or
travel agents are delivered timely.

3.  To be well informed of all current and future events happen in the hotel and
the area around the hotel at all times.
 Lead Butler, Front, And Housekeeping staff breafing and training
 To ensure that all VIP rooms are checked prior to the arrival of the guest for
100% readiness.
 Make a schedule for all team department by monthly
 To ensure that public areas are clean and up to standard ( SOP ).
 To Control Linen And Towel as a past of inventory every month and spot
towel.
 Do inventory a monthly for machine, Linen and Towel, Amenities, and
mechine
TRAINING EXPERIENCE
 Train The Trainer
 Up selling Training
 Butler Training by Santika Management
 Turning Problem Into Opportunity
 Resuscitation & Defibrillation by Leo Moran
 Leadership Skill Training by Santika Management
 Nominate of employee of the month THE SAMAYA UBUD
 ILEF English Of Management Hotel
 The Basic life sport training by BMC
 How To be Initiative Training by B. Sigit Suryanto sport by SANTIKA
 IHKA “ WOW Customer Service “ at Hotel Sanur Paradiso 2012
 Perfect attendant of year 2012
 Nomine Best Employee Of The Years 2013
REFERENCE
1. Mr. Ray Clark – General Manager of The Samaya Seminyak Resort and Spa
2. Mr. I Nyoman Setiawan – Spot Team Cooperate SANTIKA COMPANY
3. Mr. I Wayan Suambara - Hotel Manager of The Samaya Ubud Resort and Spa
4. Mr. I Kadek Hartawan – Resort Service Manager of The Samaya Ubud Resort and
SPA
5. Mrs. Lisa C Ligianto. SH. MM – General Manager of Olah Cipta Karya management
and General Manager of Ubud Corner 88 Villas
Yours Faithfully,
I Wayan Mahardi Yoga