1. The Journey to Hybrid
Roger Douglas, Vaishali Bhatt
February 16, 2016
2. Business objectives and priorities for a CIO
• 2020 – Best Customer Experience
• 1st choice provider for financial and
mobility services
• Digital Processing - bring speed and
transparency
• Engaging customers for life – enhance the
digital touchpoints
Business Objectives
• Provide the platform that is scalable,
efficient, and on demand
• Focus on digitalization; improve the
end-user experience
• Drive IT spend from “Lights On” to innovation
activities
• Transform how IT “does business”
• Core vs. Context
• Consume vs. Build
IT Priorities
2
3. A New Style of Business has emerged…
powered by IT
Converged
cloud
Systems of record
(Legacy systems)
Systems of engagement
(Social and mobile)
IT driven
Host business processes
Deeply entrenched, decades to build
Modernizing and migrating,
remain in new model
End user driven
Contacts and connections
Digital (social / business,
transactions, money)
Cloud and analyticsBalancing
opportunity and risk
Mobile Apps
Integration
Information
optimization
Security
3
4. The Promise of Hybrid IT
Deliver cost, speed, and compliance improvements to the business
4
Optimize IT costs
IT Spend (% of revenue)
5.2%
3.7%
Before Cloud
After Cloud
Protect
sensitive data
Scale resources up and down fast
Services
provisioned and de-
provisioned in
minutes not days
4 52 120
Speed
application
development
2010 2015 2020
Application Updates Per Year
1 Forrester Thought Leader Paper commissioned by HP, “Better outcomes, faster results. Continuous delivery and the race for better business performance”, December 2013
2 http://www.bain.com/Images/BAIN_BRIEF_Five_faces_of_the_cloud.pdf
3 http://research.gigaom.com/report/survey-enterprise-development-in-the-cloud/
5. Getting started
Helping deliver tactical quick wins as well as forming longer-term strategy
5
Tactical
engagements
inform strategy
Strategy drives
tactical
engagements
Jumpstart
Identify, evaluate, and plan quick wins
Strategic EngagementsTactical Engagements
Transition workloads to cloud
landing zones
Today
Hybrid Goal
State
Move Workloads
Workshop
Clarify decisions and priorities. Align business
and IT
Roadmap
Create comprehensive, high-level strategic
plan, including business case
Assessment
Assess relevant aspects of current state
applications, infrastructure, and controls
6. Our solutions approach to hybrid infrastructure transformations
• Build roadmap in APPS grouping
tied to business processes
− Horizontal apps knowledge
− Industry frameworks (eventually)
1
Transformation Advisory
ReplaceRe-PlatformRe-HostRetire
APPS Roadmap
Client’s Business Processes
Business
Process # 1
Business
Process # 2
Business
Process # 3
Business
Process # 4
APPS Group APPS Group APPS Group APPS Group
1
Traditional Private Cloud SaaS VPC Public Cloud
Multiple Platforms
HPE can provide managed services, build and consumption models PC delivery
Mainframe
Midrange
Legacy
1.0
Managed PC
Private Cloud
0.8 0.7-0.8 0.6 0.4
SaaS VPC Public Cloud
AWS
Azure
4
x.x Cost index
• We will set up and manage all
hosting options and map
workload to the right
environment (traditional, private
and public)
4
Integrated Toolset
ITOM Suite
CSA SM 10 / Service Anywhere Propel / Broker
2
• Integrated toolset to manage all
environments
− HP-Managed
− Client-Managed
− 3rd Party Managed (Public Cloud)
− Broker
2
Modular transformation projects to put the apps on the right platform
based on the roadmap
3
• Deep experience doing actual
migrations
− What goes where
− Repeated (and automated)
experience getting it there
3
7. Cloud Service Automation, OO overview
Build a Highly automated service lifecycle management to
support Hybrid IT transformation which allows
• Simplified deployment and scaling for private and hybrid clouds
, one-touch provisioning of infrastructure, OS, and applications
• Infrastructure monitoring , baseline automation to introduce
repeatability, increase quality, reduce costs, and improve
productivity
• Advanced capabilities such as flex up/out, IP address
management, charge-/showback, and integration to ITSM tools
and process
• Provision Operating System
• Apply Security Patches
• Upgrade systems
• Database and Middleware management
10. DevOps: Reduce friction in bringing business value
11
IT Operations
“Be predictable minimize risk”
Features &
code changes
Development
“Be more agile - deliver faster”
Agile
Development
Feedback loop
DevOps
30x
Faster delivery Higher quality
Release
Reduce costs
“Build to
run”
50x
DevOps
“Accelerate business, minimize
risk, reduce costs”
11. Removing the constraints
Our methodology recommends you to start in these four areas
Increase
automation
Reduce
latency
Increase
visibility
Address
culture
first
12
12. Initiating Continuous Deployment through DevOps
• It is a revolution : A total change from business is done today.
• Involve those who are ready, DevOps mindset is important
• Intrinsic knowledge if sequence and coding
• Build a parallel world do not change existing processes
• Deploy most suitable tools for faster integration
• An agile process in highly automated environments and
appropriate tools
1 Assess your
DevOps strategy 2 Identify DevOps maturity
of core dev and IT
operations processes
3 Implement standards
and automation for
continuous everything
4
Establish measures
and metrics for
success
13. Hybrid IT Ecosystem
Cloud Broker
Online Service
Catalog
Order IT services
through Catalog
Onboarding, Managed Services
Market Management
Independent
Software
Vendor
Business
Partners
Technology Platform
Application
Workload Portfolio
Customers
ITServiceManager
(ITSM)
CIO
Command &
Control
Sourcing &
Procurement
Managers
Spend Analysis &
Order Mgmt
CTO/IT
Architects
Cloud design (app
arch, service agg &
capacity model)
IT Ops Mgrs
& Sys Admins
Dashboards
Resource Mgt
Managed Cloud
with PaaS
Hosted Off-
Prem Cloud
• Data Center
Security
• Enterprise
Service Mgmt
• Applications
Services
• IM&A
Public Cloud
IT Services
Virtual
Private Cloud
SAAS
Cloud/IT Services
Dedicated
Private Cloud
AWS/Azure
Cloud Services
Managed
Services
Traditional
IT
Traditional IT
Active-Active
Config
Automationwith
Operations
Orchestration
Apps Transformation to cloud - Accelerated delivery - Agile/DevOps
methodology
Notas do Editor
Mercedes Benz 2020
Daimler defined its path towards 2025 on a corporate level, interconnecting the five BUs
Mercedes Most successful premium passenger car manufacturer
Trucks Undisputed leader in the truck industry
Vans Most successful global Van business
Buses We are No. 1 in the global bus business and offer our customers superior value
Financial We want to be the first-choice provider of financial and mobility services for our customers and dealers
Digital Processing
Every leasing and financing contract begins with a customer signing documents and then processes are carried out on paper. In the future, work will be digitized, starting with customer experience
in the dealership and continuing with the internal processes using modern workflow technologies. This will allow contracts to be processed faster and customers will be able to access their
Customer for Life
We want to captivate customers their entire lives and strengthen their loyalty to our Group brands. If possible, customers should hardly be able to imagine life without DFS after they have once decided to obtain a vehicle or mobility service from Daimler. Among this lighthouse initiative’s key tasks are the integration into the Group’s Best Customer Experience initiative and the Mercedes.me online platform as well as the development of customer retention programs. Increasing numbers of our customers and dealers want to conduct their transactions online
UPDATE NOTES SECTION
SLIDE PURPOSE AND USE
Share HP’s POV on the “New Style of IT”. The ES Marketing notes below are good.
In essence, it is using these new technologies (Mobile, Social, Big Data, and Cloud) to re-think and re-create both your Systems of Record (legacy footprint where data is kept and the business is run… this is not going away anytime soon) and your Systems of Engagement (typically a newer footprint that capitalizes on the new technologies to get closer to end-users and let them collaborate and create/consume data when/how/where they want).
Studies have shown most enterprises have already extracted 80% of the potential business value from their Systems of Record, yet only 20% of the potential business value from their Systems of Engagement.
Focusing on realizing greater business value in the Systems of Engagement will (as a by-product) also help companies unlock the remaining business value from their Systems of Record.
Ask the customer for their thoughts on our PoV. How well does this align with their thinking? What are they most concerned about?
Speaker’s Notes from ES Marketing:
The New Style of IT is where cloud, security, big data, and mobility all converge in comprehensive solutions to better connect customers, citizens, communities, partners, and suppliers to your organization. It’s the merging of legacy Systems of Record with the new Systems of Engagement. In other words, incorporating IT-driven systems with systems that are led by business drivers and innovation.
The New Style of IT supports organizational goals. It gives you choice as to how you consume IT, where you get it, and how you pay for it. It is efficient, open, flexible, scalable, and collaborative. It will predominantly be made up of as-a-service and consumption-based models. The bottom line is that the organization’s objectives will now drive IT.
Key Points:
A new paradigm and a new role for IT and the CIOs
Systems of record are deeply entrenched and responsible for key business processes
These assets will remain in the new model
However, systems of engagement are springing up all over as mobile device users demand access to the organization
The real success will be in the marriage of these two systems … allowing for the new systems of engagement, but ensuring that they are enterprise grade, scalable and secure.
For HPE composable infrastructure we kept the focus to the new announced HPE Synergy (infrastructure as code).
Attached you will find the keynote presentation of Ric Lewis, whom we met during the evening event personally.
I scheduled a F2F meeting with Neil McDonald (VP HPE Blade Infrastructure), who explained and discussed HPE Synergy with Mr. Rauth and Dr. Pflueger.
After the meeting we visited the HPE Synergy showroom, where HPE people, which are already using Synergy within HPE-IT, shared
their experiences with our customers.
The cloud exhibition was very large and had a lot of different booths. So we decided to take a guided tour to select areas of interest afterwards.
The most interesting part has been a discussion with our own developers around DevOps culture/staff – communication and collaboration.
Mr. Rauth was really excited about the information he got during the talk and we have some following actions, which are also agreed in the
last key supplier meeting.
A very interesting information around our cloud strategy is the announcement about the Public Cloud Strategic Partnership with Microsoft.
To get new insights arount our 3PAR technology and strategy I organized a F2F meeting with Milan Shetti our WW storage CT. In this discussion
Milan showed how perfect the 3PAR technology fits into Daimlers Score2x landscape and how new upcoming functionalities (e.g. files services)
can help furthermore.
Complement – SME from HPE to reinforce the trends we are seeing in the industry
Account will share our experience
Discover – mini EBS
Udo with executives and SMEs w/SME’s
Imagine an enterprise where you have instant knowledge and control over all of your IT assets, from public cloud to traditional IT. Where you can harness and orchestrate all of your IT power to produce innovative business solutions for your customers, your citizens, and your internal stakeholders.
Do you wish that you had one expert who could tie it all together for you and make sense of the cloud?
CIOs are faced with an out-of-control “IT sprawl” of different vendors with varied price lists, and frustrated employees who can purchase their own cloud with a credit card…and do!
HP Helion Managed Cloud Broker helps you regain control and management of your IT environment, bringing together cost savings, IT efficiencies, and increased capacity, while securing your data within rigorous industry standards. We can advise you on the right cloud strategy, with a tailored transformation plan.
EMA Research “What is the Future of IT Service Management” executive respondents stated “.. A single unified console for endpoints was essential.” 2015.
Cloud management platform with integration capabilities into non-cloud services as well as traditional ITO including Data Center services.
Delivered ‘as a Service’ across providers, services within those provider, creation of new services aggregated within and across providers
In addition, the platform is delivered as a managed service to include maintenance and operations
Everything starts with a Unified Experience (portal marketplace)
Integrated internal IT portal
Personalized portal for all brokered services including branding
Multi-language support
User account management
Overview of catalog items
Overview of user’s subscriptions
Overview of user’s service management items
Dashboards and reports
Security management
Fine-grained role-based access
Single sign-on across Broker
2-factor authentication support
Catalog and subscription management
Criteria-based catalog search and select
Shopping cart and checkout
Link to approval management
Subscription life cycle management: order, change, suspend, resume, terminate
Link to budgets and current IT spend
Pricing including dynamic pricing
Service management
Request and approval management
Simple, complex including multi-level
Integrations into users and organizations
Budgeting approval integrations
Capture service providers tickets
View and correlate tickets across Service Providers
Submit and manage Service Requests
Security management
Installation and configuration of security scanning agent
Security reports and dashboards
Advanced security of the management platform
Managed security services
Financial management
Edit budgets per organizational unit
View current and forecast spend versus budget
View financial details per subscription
Miscellaneous financial reports: spend per service provider, catalog item type, organization, and so on
Contract management
All services have an asset lifecycle and need to be tracked
Approvals management
Performance management
Deploy monitoring tools
Configure thresholds and alerts
Trigger performance incidents
Use performance dashboards
Capture monitoring data from service providers
Capture Service Performance reports from service providers
Foundations needed for elasticity and flexing
Compliance management
Auditing of broker functions
This audit trail can provide insight into workload placement decisions
As well as Provide audit trail of subscription and other service activity
Administration services
Edit user accounts and access rights
Edit organizational structures
Edit approval policies and rules
Configure branding, languages, and currencies
Edit user-defined catalog items
Configure dashboards and reports
Configure interfaces with external systems and services
Interfaces to service providers
Register contract terms and user credentials
Manage connectivity to service provider for provisioning and configuration services
APIs for automation and orchestration
Service requests
Email
Manage catalog and price updates
Consuming and aggregating services that are provided by the provider and moving them to an HP managed model
But, also allowing for more visibility and management of those external services
R1. 0 - Cloud Service Providers
HP Managed VPC
Amazon Web Services
VMware technology
To support customer and HP provided private clouds and virtualized environments
Will cover the future providers integrations in the upcoming roadmap slide, but as you can see, these are HP and 3rd party providers that we will continue to focus on for our support
Cloud management platform with integration capabilities into non-cloud services as well as traditional ITO including Data Center services.
Delivered ‘as a Service’ across providers, services within those provider, creation of new services aggregated within and across providers
In addition, the platform is delivered as a managed service to include maintenance and operations
Everything starts with a Unified Experience (portal marketplace)
Integrated internal IT portal
Personalized portal for all brokered services including branding
Multi-language support
User account management
Overview of catalog items
Overview of user’s subscriptions
Overview of user’s service management items
Dashboards and reports
Security management
Fine-grained role-based access
Single sign-on across Broker
2-factor authentication support
Catalog and subscription management
Criteria-based catalog search and select
Shopping cart and checkout
Link to approval management
Subscription life cycle management: order, change, suspend, resume, terminate
Link to budgets and current IT spend
Pricing including dynamic pricing
Service management
Request and approval management
Simple, complex including multi-level
Integrations into users and organizations
Budgeting approval integrations
Capture service providers tickets
View and correlate tickets across Service Providers
Submit and manage Service Requests
Security management
Installation and configuration of security scanning agent
Security reports and dashboards
Advanced security of the management platform
Managed security services
Financial management
Edit budgets per organizational unit
View current and forecast spend versus budget
View financial details per subscription
Miscellaneous financial reports: spend per service provider, catalog item type, organization, and so on
Contract management
All services have an asset lifecycle and need to be tracked
Approvals management
Performance management
Deploy monitoring tools
Configure thresholds and alerts
Trigger performance incidents
Use performance dashboards
Capture monitoring data from service providers
Capture Service Performance reports from service providers
Foundations needed for elasticity and flexing
Compliance management
Auditing of broker functions
This audit trail can provide insight into workload placement decisions
As well as Provide audit trail of subscription and other service activity
Administration services
Edit user accounts and access rights
Edit organizational structures
Edit approval policies and rules
Configure branding, languages, and currencies
Edit user-defined catalog items
Configure dashboards and reports
Configure interfaces with external systems and services
Interfaces to service providers
Register contract terms and user credentials
Manage connectivity to service provider for provisioning and configuration services
APIs for automation and orchestration
Service requests
Email
Manage catalog and price updates
Consuming and aggregating services that are provided by the provider and moving them to an HP managed model
But, also allowing for more visibility and management of those external services
R1. 0 - Cloud Service Providers
HP Managed VPC
Amazon Web Services
VMware technology
To support customer and HP provided private clouds and virtualized environments
Will cover the future providers integrations in the upcoming roadmap slide, but as you can see, these are HP and 3rd party providers that we will continue to focus on for our support
Key Points
Builder and Broker (aggregation)
Provide expected foundational services across the most requested providers
Continue to focus on enhancing and enriching the available services across the hybrid environment, provided as a service
In a managed services model
Key Points
Builder and Broker (aggregation)
Provide expected foundational services across the most requested providers
Continue to focus on enhancing and enriching the available services across the hybrid environment, provided as a service
In a managed services model
Culture / People
Increase automation
Automate everything you can
Accelerate routine tasks
Ensure repeatability
Reduce errors
Reduce latency
Continuous integration and testing
Continuous builds
API driven testing
Testing virtualization
Continuous delivery and deployment
Continuous security from dev thru prod
Increase visibility
Continuous assessment:
Monitor and measure everything
Constant feedback loops
Prioritize business, security and dev planning
Improve and iterate
Visibility across teams
For HPE composable infrastructure we kept the focus to the new announced HPE Synergy (infrastructure as code).
Attached you will find the keynote presentation of Ric Lewis, whom we met during the evening event personally.
I scheduled a F2F meeting with Neil McDonald (VP HPE Blade Infrastructure), who explained and discussed HPE Synergy with Mr. Rauth and Dr. Pflueger.
After the meeting we visited the HPE Synergy showroom, where HPE people, which are already using Synergy within HPE-IT, shared
their experiences with our customers.
The cloud exhibition was very large and had a lot of different booths. So we decided to take a guided tour to select areas of interest afterwards.
The most interesting part has been a discussion with our own developers around DevOps culture/staff – communication and collaboration.
Mr. Rauth was really excited about the information he got during the talk and we have some following actions, which are also agreed in the
last key supplier meeting.
A very interesting information around our cloud strategy is the announcement about the Public Cloud Strategic Partnership with Microsoft.
To get new insights arount our 3PAR technology and strategy I organized a F2F meeting with Milan Shetti our WW storage CT. In this discussion
Milan showed how perfect the 3PAR technology fits into Daimlers Score2x landscape and how new upcoming functionalities (e.g. files services)
can help furthermore.
Complement – SME from HPE to reinforce the trends we are seeing in the industry
Account will share our experience
Discover – mini EBS
Udo with executives and SMEs w/SME’s
