1. Introduction to
Management

2. Learning Objectives
Challenges in modern organizations
Definition of Management
Functions
Roles
Basic skills
Environmental forces affecting Management
Principles of Management
2

3. Challenges in Organizations
 Globalisation
 New age -Informatics
 Quality of services
3

4. Organization
social setting, created by a group of
people, who work together for
Some purpose (Effectivity)
Survival
Efficiency
Management
4

5. DEFINITION OF MANAGEMENT
“The process undertaken by one or more individuals to
coordinate activities of others to achieve results not
achievable by one individual acting alone.”
“Planning, Organizing, Leading and Controlling the human,
technological, financial and information resources in order
to achieve organizational goals.”
5

6. Functions of Management
Leading
Feed back
Planning
Organizing
Controlling
6

7. Roles of Managers
Interpersonal roles
Figurehead
Liaison
Leader
Informational roles
Monitor
Disseminator
Spokesperson
Decisional roles
Entrepreneur
Disturbance handler
Resource allocator
Negotiator
7

8. Sources of Power
 Reward
 Coerciveness
 Legitimate power
 Knowledge (informal)
 Reference power
or Charisma (informal)
8

9. Basic skills of managers
Ability to see the
overall organization
and integrate the
parts of the system
Conceptual
skills
Technical
skills
Ability to use
specific
knowledge,
techniques, and
resources
Human
skills
Ability to work with,
communicate with, and
understand other people
9

10. Levels of Management
 Top level
(Strategic level)
 Middle level
(Technical level)
 First level
(Operations level)
10

11. Core skills and their use in the
different levels
Managerial levels
Lower
Middle
Top
Conceptual skills
Human skills
Technical skills
11

12. External environment
Indirect Environment
Direct Environment
Management
and Organization
12

13. Direct Forces of the Environment
Competitors
(intratype and extratype)
Suppliers
Org.
Customers
Human resources
13

14. Indirect Forces of the Environment
 Legal and regulatory forces
 Political forces
 Economic forces
 Technological Forces
 Cultural and social forces
 International forces
14

15. Major tasks of Managers
Planning, organising
and controlling
Work and
organization
Motivation,
Leadeship,
Groupbehaviour,
Communication,
Org.
development
People
Production
and
Operation
Managing PO,
Decisionsupport
systems, Quality
Management,
Toolkit in POM
15

16. The Principles of management
(guidelines)
 Division of labor –specialization
 Parity of responsibility and authority
 Discipline
 Unity of command
 Unity of direction
 Subordination of individual to general interest
 Fair remunaration
 Centralization
 Scalar chain of command
 Clear order
 Equity
 Stability of personal
 Initiative
 Unity of effort
16