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Mark Kelly
Raleigh Consulting Group




  Order from amazon.com
A World of Constant Change!
  The amount,!
the magnitude, !
  the pace, &!
the complexity!
   of change!
  all continue !
 to accelerate.!
You have a !
           need for!
Direct!
          CONTROL        Indirect!
Understand that  !
 loss of control
               !
    is at the!
heart of change.!
Adapting to Change
       means recovering from




a significant disruption in expectations.
Resilience is
     the ability to absorb
     high levels of
     disruptive change
     while displaying minimal
     dysfunctional behavior.
Understand !
the importance !
        of !
   resilience !
  in adapting !
   to change. !
Your Change Quota!

Imagine that you have!
   100 change points !
           each year.!

        Every change, !
          big or small,
                      !
  positive or negative,
                      !
 requires that you use!
  some of your points.!
Your Change Quota!


  Your change quota !
   is like a sponge. !


  Too much change !
   & you become !
     saturated. !
Your Expectations Drive You!

Expectations may be!
positive or negative.!

  Anticipating whatʼs!
coming helps give you!
  a sense of control.!
Surprise Destabilizes!

Being surprised!
 disrupts your!
 equilibrium &!
   sense of!
    control.
           !
Expect the Unexpected!

                   Expect !
              the unexpected !
             so that you are!
             rarely surprised!
                that you are!
                 surprised.!
Why You Resist Change!

        •  Fear of the unknown.!
        •  Perceived loss of power.!
        •  Fear of looking incompetent.!
        •  Donʼt see whatʼs in it for me.!
        •  Low risk-taking disposition.!
How You Show Resistance!

         •  Disagree with the plan.!
         •  Criticize the plan to others.!
         •  Donʼt implement.!
         •  Argue with others.!
         •  Shut down & withdraw.!
Be ready !
  for resistance,!
 whether you view!
     change as!
positive or negative. !
Crisis!

      Danger!
        &!
     Opportunity !
Danger Orientation!

 View change as a!
  potential threat.!

Slow to acknowledge !
the need to change.!

Become defensive.!
Opportunity Orientation!

Accept change as a!
    part of life.!

Recognize disruption!
as a signal to adapt.!

Respond positively.!
Are You Type-D or Type-O?!

                         O!
      Change!

                Opportunity!
                 Oriented!
Know your!
orientation!
to change: !
  danger!
    or!
opportunity.!
Resilience!
                                 RESILIENCE
Characteristics!


        POSITIVE!
         POSITIVE

                    FOCUSED


 FLEXIBLE

            ORGANIZED
                              A cluster!
 PROACTIVE
                              of traits!
Resilience
  Trait            Resilience Traits!

POSITIVE: THE WORLD!

          See the world !
           as complex !
          but filled with !
           opportunity.!
Resilience
  Trait      Resilience Traits!

     POSITIVE: SELF !

Have self-confidence !
      to succeed!
in difficult situations.!
Resilience
  Trait         Resilience Traits!

             FOCUS !

  Have a clear vision !
      of what!
 you want to achieve.!
Resilience
  Trait       Resilience Traits!

 FLEXIBLE: THOUGHTS !

    Entertain multiple!
     points of view!
    for dealing with!
  ambiguous situations. !
Resilience
  Trait       Resilience Traits!

 FLEXIBLE: SOCIAL !

        Draw on!
    the resources!
       of others!
    during change.!
Resilience
  Trait            Resilience Traits!

             ORGANIZED !

         Develop!
  structured approaches !
            to!
   managing ambiguity.!
Resilience
  Trait           Resilience Traits!

             PROACTIVE !

          Engage change !
             instead of !
            resisting it.!
Resilience!
Characteristics!                 RESILIENCE




       POSITIVE!
        POSITIVE

               FOCUSED


FLEXIBLE


           ORGANIZED            A!
 PROACTIVE               balanced basket!
                             is best.!
Become More Resilient!

         To Do!
• Increase awareness.!
• Get input from others.!
• Use a coach.!
• Experiment.!
• Focus on 1-2 traits.!
Create a!
 Resilience !
Development !
   Plan.!
Resilient Teams!

Characteristics !

 • Positive !
 • Focused!
 • Flexible!
 • Organized!
 • Proactive!
Team Synergy!

Building & combining !
   the strengths of !
   team members !
  so that the whole !
    is greater than !
the sum of the parts. !
Nimble Organizations!


Implement changes !
    better than!
 their competitors!
    with speed,!
  grace, dexterity,!
& resourcefulness.!
Nimble Organizations!

    Characteristics !

• Full of agile people !
• Perform with ambiguity!
• Use creative tension!
• Self-organizing units!
• Conscious competence!
Adapting to change
 is a core life skill.
Engage
Change!
Mark Kelly
 Raleigh Consulting Group



                        O
Order from amazon.com

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Managing Change With Resilience

  • 1. Mark Kelly Raleigh Consulting Group Order from amazon.com
  • 2. A World of Constant Change! The amount,! the magnitude, ! the pace, &! the complexity! of change! all continue ! to accelerate.!
  • 3. You have a ! need for! Direct! CONTROL Indirect!
  • 4. Understand that ! loss of control ! is at the! heart of change.!
  • 5. Adapting to Change means recovering from a significant disruption in expectations.
  • 6. Resilience is the ability to absorb high levels of disruptive change while displaying minimal dysfunctional behavior.
  • 7. Understand ! the importance ! of ! resilience ! in adapting ! to change. !
  • 8. Your Change Quota! Imagine that you have! 100 change points ! each year.! Every change, ! big or small, ! positive or negative, ! requires that you use! some of your points.!
  • 9. Your Change Quota! Your change quota ! is like a sponge. ! Too much change ! & you become ! saturated. !
  • 10. Your Expectations Drive You! Expectations may be! positive or negative.! Anticipating whatʼs! coming helps give you! a sense of control.!
  • 11. Surprise Destabilizes! Being surprised! disrupts your! equilibrium &! sense of! control. !
  • 12. Expect the Unexpected! Expect ! the unexpected ! so that you are! rarely surprised! that you are! surprised.!
  • 13. Why You Resist Change! •  Fear of the unknown.! •  Perceived loss of power.! •  Fear of looking incompetent.! •  Donʼt see whatʼs in it for me.! •  Low risk-taking disposition.!
  • 14. How You Show Resistance! •  Disagree with the plan.! •  Criticize the plan to others.! •  Donʼt implement.! •  Argue with others.! •  Shut down & withdraw.!
  • 15. Be ready ! for resistance,! whether you view! change as! positive or negative. !
  • 16. Crisis! Danger! &! Opportunity !
  • 17. Danger Orientation! View change as a! potential threat.! Slow to acknowledge ! the need to change.! Become defensive.!
  • 18. Opportunity Orientation! Accept change as a! part of life.! Recognize disruption! as a signal to adapt.! Respond positively.!
  • 19. Are You Type-D or Type-O?! O! Change! Opportunity! Oriented!
  • 20. Know your! orientation! to change: ! danger! or! opportunity.!
  • 21. Resilience! RESILIENCE Characteristics! POSITIVE! POSITIVE FOCUSED FLEXIBLE ORGANIZED A cluster! PROACTIVE of traits!
  • 22. Resilience Trait Resilience Traits! POSITIVE: THE WORLD! See the world ! as complex ! but filled with ! opportunity.!
  • 23. Resilience Trait Resilience Traits! POSITIVE: SELF ! Have self-confidence ! to succeed! in difficult situations.!
  • 24. Resilience Trait Resilience Traits! FOCUS ! Have a clear vision ! of what! you want to achieve.!
  • 25. Resilience Trait Resilience Traits! FLEXIBLE: THOUGHTS ! Entertain multiple! points of view! for dealing with! ambiguous situations. !
  • 26. Resilience Trait Resilience Traits! FLEXIBLE: SOCIAL ! Draw on! the resources! of others! during change.!
  • 27. Resilience Trait Resilience Traits! ORGANIZED ! Develop! structured approaches ! to! managing ambiguity.!
  • 28. Resilience Trait Resilience Traits! PROACTIVE ! Engage change ! instead of ! resisting it.!
  • 29. Resilience! Characteristics! RESILIENCE POSITIVE! POSITIVE FOCUSED FLEXIBLE ORGANIZED A! PROACTIVE balanced basket! is best.!
  • 30. Become More Resilient! To Do! • Increase awareness.! • Get input from others.! • Use a coach.! • Experiment.! • Focus on 1-2 traits.!
  • 31. Create a! Resilience ! Development ! Plan.!
  • 32. Resilient Teams! Characteristics ! • Positive ! • Focused! • Flexible! • Organized! • Proactive!
  • 33. Team Synergy! Building & combining ! the strengths of ! team members ! so that the whole ! is greater than ! the sum of the parts. !
  • 34. Nimble Organizations! Implement changes ! better than! their competitors! with speed,! grace, dexterity,! & resourcefulness.!
  • 35. Nimble Organizations! Characteristics ! • Full of agile people ! • Perform with ambiguity! • Use creative tension! • Self-organizing units! • Conscious competence!
  • 36. Adapting to change is a core life skill.
  • 38. Mark Kelly Raleigh Consulting Group O Order from amazon.com