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Golden Gate University

                         Qualitative Assessment: GGU Fall Survey Findings   10.08.12
GGU Student Survey Responses
                                                                                                         Demographics Overview


School/Department Affiliation                                      International/Domestic                                   In Person/Online Program
            School of Business
                    5%                                                                                                                      Online
               Other                                                                                                                         2%
                1%                                                       International Student                        Combination of online and in person program
     Undergraduate Programs                                                       5%                                                      4%
              3%
       School of Taxation
              1%




            School of Law                                             Domestic Student                                                  In Person
                90%                                                        95%                                                             94%




                                 Full-time/Part-time                                             Undergraduate/Graduate


                                                                                                     Undergraduate
                                               Part-time                                                  6%
                                                 21%




                                 Full-time
 GGU Fall Survey                   79%                                                                     Graduate                              N = 170
                                                                                                             94%
 (9/17/12-9/28/12)
                                                                                                                                         proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                                    MKTHINK                 2
GGU Faculty Survey Responses
                                                                                                               Demographics Overview




                                                                 School/Department Affiliation


                                                                    Undergraduate Programs
                                                                             8%        Ageno School of Business
                                                                     PLUS                       25%
                                                                      8%




                                                                             Bruce Braden School of Taxation
                                                                                          4%
                                                                                            School of Accounting
                                                                                                    4%


                                                                     School of Law
                                                                         51%




 GGU Fall Survey                                                                                                                      N = 49
 (9/17/12-9/28/12)
                                                                                                                              proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                           MKTHINK               3
GGU Adjunct Faculty Survey Responses
                                                                                                                     Demographics Overview




   School/Department Affiliation                                          Length of Affiliation                                      Primary Mode of Instruction


                                                                     Less than a year                                                                      Online
     Undergraduate Programs
                                                                           11%        15 years or more                                                      14%
              11%
                                                                                            19%                    Combination of online and on campus classes
                                                                                                                                       27%
   PLUS
   14%                         Ageno School of Business
                                        41%

                                                                                                   10 – 14 years
                                                           1 – 4 years
                                                                                                       14%
                                                              32%

           Bruce Braden School of Taxation
                        5%
   School of Law
       27%                                                                           5 – 9 years                                                        On campus
                                                                                        24%                                                                59%
                School of Accounting
                        3%




 GGU Fall Survey                                                                                                                                            N = 37
 (9/17/12-9/28/12)
                                                                                                                                                    proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                                               MKTHINK                 4
GGU Staff Survey Responses
                                                                                                  Demographics Overview




                                  Primary Affiliation                                 School/Department Affiliation

                                                                                                Ageno School of Business
                                   Part-Time Staff                                                       7%
                                         5%                                             School of Law
                                                                                            16% Enterprise Technology Services
                                                                                                                 7%

                                                                                                     Golden Gate University Library
                                                                                                                 6%




                                         Full-Time Staff
                                               95%                                                 Other
                                                                                                   64%




                                                                                     *Response rates from other departments
                                                                                     had an equal distribution of 0.5%-6.6%




 GGU Fall Survey                                                                                                                              N = 137
 (9/17/12-9/28/12)
                                                                                                                                      proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                              MKTHINK                    5
Qualitative Assessment
                                                                                                           Primary Themes




                                                                • Frequency of Use
                 Student Services                               • Anticipated Use



                                                                • Access
                 University Library                             • Optimal Learning Environment
                                                                • Small Group Work


                                                                • Frequency
                 Special Events Space                           • Magnitude
                                                                • Attributes



                                                                • Attributes
                 Classrooms                                     • Spatial Configurations



                                                                • Privacy                 • Community + Collaboration
                 Offices                                         • Work Anywhere           • Maximizing Adjuncts’ Productivity
                                                                • Attributes




                                                                                                                       proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                   MKTHINK                6
Student Services
Frequency of Use: GGU Student Survey Responses
                                 How often do you use student services, excluding tutoring services?




                                                     Daily    4%
                                                               1%

                                     At least once a week                 21%           2%

                                    About once per month                          32%             2%

          Only at the beginning and/or end of the semester                  25%              5%

                                                    Never         8% 1%

                                                             0%                 15%           30%       45%   60%                       75%




 GGU Fall Survey (9/17/12-9/28/12)               Key:        Law Business/Tax/Accounting/PLUS/Undergraduate            N = 170

                                                                                                               proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                            MKTHINK               8
Frequency of Use: GGU Student Survey Responses
                   How often do you use the Bechtel Student Commons (1st + 2nd floor of 40
                                                                                 Jessie)?




                                                  Daily             21%              2%


                                   At least once a week                25%                3%


                                 About once per month            16%         2%


                                                 Never                    28%                  3%

                                                          0%               15%                 30%   45%   60%                       75%




 GGU Fall Survey (9/17/12-9/28/12)            Key:        Law Business/Tax/Accounting/PLUS/Undergraduate            N = 170

                                                                                                            proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                         MKTHINK               9
Frequency of Use: GGU Student Survey Responses
                               How often do you use the Herbst Student Lounge (on the 6th floor)?




                                                  Daily        12%     1%


                                   At least once a week                    24%               2%


                                 About once per month                18%               2%


                                                 Never                                 37%              5%

                                                          0%                     15%              30%        45%   60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)            Key:        Law Business/Tax/Accounting/PLUS/Undergraduate                    N = 170

                                                                                                                    proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                 MKTHINK              10
Frequency of Use: GGU Student Survey Responses
                           How often do you use the Student Government Association Lounge?




                                                 Daily     4%
                                                            1%


                                   At least once a week
                                                     0%       6%


                                 About once per month              15%    1%


                                                Never                                   65%                                  8%

                                                         0%                15%        30%            45%   60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)            Key:        Law Business/Tax/Accounting/PLUS/Undergraduate            N = 170

                                                                                                            proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                         MKTHINK              11
Frequency of Use: GGU Student Survey Responses
                                             How often do you use the Student Bar Association Lounge?




                                                  Daily
                                                     0%        12%


                                   At least once a week              20%             1%


                                 About once per month
                                                   0%                 22%


                                                 Never                        35%                 9%

                                                          0%                15%           30%          45%   60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)            Key:        Law Business/Tax/Accounting/PLUS/Undergraduate              N = 170

                                                                                                              proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                           MKTHINK              12
Anticipated Use: GGU Student Survey Responses
     If GGU had an “interactive hub” what services and/or amenities would be useful for
                             you if they were located in this space? (select all that apply)

                                       Academic Advising                         25%                      4%

                                               Book Store                              33%                            4%

                                           Career Services                     21%                  4%

                                        Disability Services    3%
                                                                1%

                                 Enrollment & Registration                17%               3%

                                         Student Accounts                 16%          2%

                                              Financial Aid                     22%                 3%

                                     Healthy Food Options                                                      60%                                      6%

                                  Affordable Food Options                                                       63%                                          6%

      Individual Study Spaces (informal with ambient noise)                                  39%                           4%

    Small Group Study Spaces (informal with ambient noise)                                           50%                                    5%

                             International Student Services        5%1%

                              Academic Support / Tutoring                      20%            2%

                                                   Lockers                             33%                            3%

                                            Fitness Center                                                           68%                                             6%

                            Relaxation + Meditation Space                                          45%                                5%

                     Student Lounges (e.g. SBA/Law SGA)                                             48%                                4%

         Wellness Resources (formerly Counseling Services)                 19%               2%

                                   Other (please describe)          7%    2%

                                                              0%                      15%                      30%              45%              60%                      75%


 GGU Fall Survey (9/17/12-9/28/12)                Key:        Law Business/Tax/Accounting/PLUS/Undergraduate                                              N = 170

                                                                                                                                                  proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                                               MKTHINK              13
Anticipated Use: GGU Student Survey Responses
               If you could have 3 GGU student services located near one another (i.e., in the
                                                       same location), what would they be?
                                       Academic Advising                        21%                  1%

                                               Book Store          5%1%

                                           Career Services               12%        1%

                                        Disability Services 1%
                                                          0%

                                 Enrollment & Registration
                                                         0%               14%

                                         Student Accounts
                                                       0%          5%

                                              Financial Aid               14%         1%

                                     Healthy Food Options                                29%                   3%

                                  Affordable Food Options                           24%                   4%

                                     Extended Cafe Hours                      17%              2%

      Individual Study Spaces (informal with ambient noise)               14%            2%

    Small Group Study Spaces (informal with ambient noise)                    16%              3%

                             International Student Services 2%
                                                          0%

                              Academic Support / Tutoring               10%    1%

                                                   Lockers                14%         1%

                                            Fitness Center                                     35%                   4%

                            Relaxation + Meditation Space                     16%          2%

                     Student Lounges (e.g. SBA/Law SGA)                   14%            2%

         Wellness Resources (formerly Counseling Services)         5%1%

                                   Other (please describe)         5%1%

                                                              0%                          15%                  30%        45%   60%                     75%

 GGU Fall Survey (9/17/12-9/28/12)                Key:        Law Business/Tax/Accounting/PLUS/Undergraduate                             N = 170

                                                                                                                                 proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                              MKTHINK              14
Anticipated Use: GGU Student Survey Responses
              If you could have 3 GGU student services located near one another (i.e., in the
                                                      same location), what would they be?




                                                                   Major Themes
                                                                   Fitness Center
                “Definitely need a fitness center with showers/yoga studio - I'd be willing to pay $25/mth for it”


                                                           Healthy Food Options
              ”We don't need a fitness center. That's what gym memberships are for. We definitely need more
                  healthy food options. The vending machines provide plenty of unhealthy food options.”


                                                         Affordable Food Options
                                                       ”Cafeteria or Food Court on campus”




 GGU Fall Survey (9/17/12-9/28/12)                                                                                  N = 170

                                                                                                            proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                        MKTHINK               15
University Library
GGU Student Survey Responses
                                                                                           Which library do you use most?




                                           Law Library                                                                                          89%




                                      University Library        11%



                                                           0%              18%             36%                 54%           72%                     90%



                        The following responses are from students who reported that they mostly use the University Library




 GGU Fall Survey (9/17/12-9/28/12)                                                                                                    N = 170

                                                                                                                              proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                           MKTHINK              17
Access: GGU Student Survey Responses
                 What time(s) of day and day(s) of the week do you typically use the University
                                                                                      Library?

                                                                                                    Response
                               10am-12pm              12-4pm                4-7pm    7-10pm   N/A
                                                                                                     Count


            Monday                    0                    6                    3      2       2       13


            Tuesday                   0                    8                    2      2       2       14


          Wednesday                   0                    6                    3      2       2       13


           Thursday                   0                    5                    2      2       2       11


              Friday                  0                    5                    1      3       4       13


            Saturday                  0                    2                    2      1       3       8


             Sunday                   0                    2                    1      1       3       7




 GGU Fall Survey (9/17/12-9/28/12)                                                                            N = 19

                                                                                                      proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                   MKTHINK              18
Access: GGU Student Survey Responses
               Do the University Library hours of operation currently accommodate your needs?




    Yes the Library is open during the hours that work best for me                                               68%


               No I wish the Library was open later in the evening                    21%


                     No I would like the Library to be open earlier
                                                                 0%


No I would like the Library to be open more hours on the weekend          11%

                                                                     0%         15%         30%   45%   60%                     75%




                                                           Quoted Responses:
                                                           “Friday 5-10pm”
                                                           “12 midnight”
                                                           “10 am - 10 pm”




      GGU Fall Survey (9/17/12-9/28/12)                                                                          N = 19

                                                                                                         proprietary and confidential


    Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                  MKTHINK              19
Access: GGU Student Survey Responses
     If the University Library offered “extended access”, how often would you use it (i.e.,
                                     before or after the current opening and closing hours)?




                                       Almost every day                  16%

                             About once or twice a week                          21%

                            About once or twice a month          5%

                     A few times throughout the semester                                     32%

                                       Only during finals                              26%

                                                            0%             15%               30%   45%   60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)                                                                                N = 19

                                                                                                          proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                       MKTHINK              20
Optimal Learning Environment: GGU Student Survey Responses
       What activities do you engage in most while in the UniversityLibrary? (select all that
                                                                                      apply)




                                         Individual studying                                                    84%
                              Small group studying/projects                 21%
      Learning Support Services (Math and English tutoring)
                                                         0%
                                                    Relaxing                21%
    Librarian assistance (e.g. help with research references)        16%
        Computer work using computer provided by Library                    21%
                                     Other (please describe)                21%
                                                                0%         18%          36%   54%   72%                     90%




                                            Quoted Responses:
                                            “Online research”
                                            “Work using my own computer laptop, extra
                                            power outlets would be nice”




 GGU Fall Survey (9/17/12-9/28/12)                                                                           N = 19

                                                                                                     proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                  MKTHINK              21
Optimal Learning Environment: GGU Student Survey Responses
              How often would you use a “totally quiet” study zone in the University Library?




                                       Almost every day                                      37%

                             About once or twice a week                          21%

                            About once or twice a month           11%

                     A few times throughout the semester          11%

                                       Only during finals                        21%

                                                            0%             15%         30%         45%   60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)                                                                                N = 19

                                                                                                          proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                       MKTHINK              22
Optimal Learning Environment: GGU Student Survey Responses
                                 How important is it for you to be able to eat in the University Library?




                                           Very important                            26%


                                    Somewhat important                               26%


                                           Not important                                   32%


                    I don’t think eating should be allowed               16%

                                                             0%            15%             30%   45%   60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)                                                                              N = 19

                                                                                                        proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                     MKTHINK              23
Optimal Learning Environment: GGU Student Survey Responses
              If you could make any change(s) to the University Library, what would they be?

                                                                                              “Have librarian chat access on
                                                                                           weekends even if only for 3 hours”

                                                                                           “Digitize all materials in the library”

                                                                                       “Areas designated for study groups so
                                                                                     that those wishing to study alone are not
                                                                                                                   distracted.”

                                                                                       “Sound proof the entire library. Smart-
                                                                                        card entry into library. More space for
                                                                                        study and group study - more tables.
                                                                                         More space/carrels (sound proof) for
                                                                                                                 video viewing”

                                                                                                                 “add couches”

                                                                                                       “Installing a bathroom.”

 GGU Fall Survey (9/17/12-9/28/12)                                                                                                 N = 19

                                                                                                                           proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                      MKTHINK                24
Group Work: GGU Student Survey Responses
            If the University Library had study spaces dedicated for small group work, what
                                              would be important to you? (select all that apply)




                                               White Board                          21%

                                                Large Table                                                 42%

                                      Comfortable seating                                                         47%

                                                   Projector                              26%

                 Ability to eat (i.e. to bring your own food)                                         37%

                                   Other (please describe)                                                        47%

                                                                0%            15%               30%               45%   60%                     75%




                                                                     Quoted Responses:
                                                                     “more outlets for laptops EVERYWHERE”
                                                                     “windows with fresh air”
                                                                     “Internet access”




 GGU Fall Survey (9/17/12-9/28/12)                                                                                               N = 19

                                                                                                                         proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                      MKTHINK              25
Group Work: GGU Faculty + Adjunct Faculty Survey Responses
                         On average, how many times a semester do you assign group projects?




                                                Never          12%           9%        1% 5%

                                  1-2 times a semester 0%     11%                14%         2%

                                  3-5 times a semester        10%          11%          5%     2%

                                  6-8 times a semester 0% 4%
                                                        2%

                                 8-10 times a semester 0%4% 1%
                                                             1%

                                  10+ times a semester 0%4% 1%

                                                         0%                15%                      30%   45%   60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)            Key:       Law Business/Tax/Acct. PLUS Undergraduate                       N = 81

                                                                                                                 proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                              MKTHINK              26
Group Work: GGU Faculty + Adjunct Faculty Survey Responses
                            How many students do you typically have working together in a group?




                                                  2-3                20%                   6%      7%     1%


                                                  4-6        10%                     21%                2%1%


                                                  7+ 0%


                                                 N/A           14%               11%            1% 5%

                                                        0%                 15%                      30%        45%   60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)           Key:       Law Business/Tax/Acct. PLUS Undergraduate                             N = 81

                                                                                                                      proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                   MKTHINK              27
Group Work: GGU Faculty + Adjunct Faculty Survey Responses
                                                                                   How long do group projects typically last?




                                               1 week 0%          12%         4%

                                            2-4 weeks        7%          10%         6%    1%

                                    More than 1 month 0%
                                                       1%          12%        1%

                                                  N/A              14%               11%    1% 5%

                                Other (please describe) 0%   9%          4%    4%

                                                        0%                     15%              30%      45%          60%                    75%




                                    Quoted Responses:
                                    “Group projects are always conducted in
                                    class and last about 20 - 40 minutes each.”




 GGU Fall Survey (9/17/12-9/28/12)            Key:      Law Business/Tax/Acct. PLUS Undergraduate                             N = 81

                                                                                                                      proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                   MKTHINK              28
Special Events Space
Frequency: GGU Faculty + Adjunct Faculty Survey Responses
                                                        How often do you have a need for special event space?




                                     On a weekly basis 0% 6%         6%            11%


                                    On a monthly basis 0%     7%         5%   4%


                          Three or four times a semester 0%   7%    2%1%           14%


                              Once or twice a semester 0%          14%              7%   1%   13%

                                                       0%                     15%              30%   45%            60%                     75%




                                                                                                           45% of total respondents

 GGU Fall Survey (9/17/12-9/28/12)            Key:      Law Business/Tax/Acct. PLUS Undergraduate Operations                 N = 84

                                                                                                                     proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                MKTHINK                30
Magnitude: GGU Faculty + Adjunct Faculty Survey Responses
                                                             What is the typical number of people at your events?




                                  Fewer than 10 people 0% 2%
                                                        2%           8%
                                        10 - 15 people 0% 5%      2%           13%
                                        15 - 25 people 0%    7%        6%      1%     8%
                                        25 - 50 people 0%      11%        1%         11%
                                        50 - 75 people 0%    7%           7%    1%
                                                                                 1%
                                       75 - 100 people 0%
                                                        1%
                                    100 or more people 0% 1%
                                                        1%
                                                         1%
                                                      0%                        15%        30%   45%            60%                     75%




                                                                                                       45% of total respondents

 GGU Fall Survey (9/17/12-9/28/12)           Key:     Law Business/Tax/Acct. PLUS Undergraduate Operations               N = 84

                                                                                                                 proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                            MKTHINK                31
Magnitude: GGU Faculty + Adjunct Faculty Survey Responses
          How often do you have a need for event space that will hold 50 people or more?




                                     On a weekly basis 0% 5% 1%

                                    On a monthly basis 0%4% 1%

                          Three or four times a semester 0%4% 2% 4%
                                                                1%

                              Once or twice a semester 0%          17%                6%           18%

                                                 N/A 0%      11%          6%     1%        18%

                                                      0%                   15%                   30%     45%            60%                     75%




                                                                                                               45% of total respondents

 GGU Fall Survey (9/17/12-9/28/12)           Key:     Law Business/Tax/Acct. PLUS Undergraduate Operations                       N = 84

                                                                                                                         proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                    MKTHINK                32
Magnitude: GGU Faculty + Adjunct Faculty Survey Responses
                       If you have a need for event space that holds 100 people or more, please
                                  explain what events you hold and the frequency of such events



                        Academic Conference                                                   Information Sessions
                      Annual Fulbright Symposium                                                   Orientation
               Annual meeting for professional association                               International Education Week
                          Benefits Enrollment                                                       Conference
                              Career Fair                                                          Open House
                              Coffee Time                                                        Outside groups
                      Commencement Ceremony                                                     Panel discussions
                 Community Events (i.e. cultural fair,                                             Receptions
                               Oktoberfest)                                            School of Law Awards Ceremony
                       Environmental Law Symposium                                   Swearing In Ceremony for bar passers
                          Faculty/Staff Assembly                                             Weekly lecture series
                              Graduation Fair
                              Guest speakers




                                                                                                               45% of total respondents

 GGU Fall Survey (9/17/12-9/28/12)                                                                                               N = 84

                                                                                                                         proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                    MKTHINK                33
Attributes: GGU Faculty + Adjunct Faculty Survey Responses
                           What attributes are most important in an event space? (select all that apply)




                                    Aesthetically pleasing design 0%              26%                         14%                  33%

Visual representation of our department /school in the environment 0%      13%          7%        14%

                        Access to a kitchen/food preparation area 0%       13%          6%   1%          23%

                                         Reconfigurable furniture 0%              26%                     13%       1%             32%

                                    Proximity to (please describe) 0% 6%     5%   5%

                                                                 0%                 15%                 30%              45%             60%                    75%




                                                Quoted Responses:
                                                “my department and computer access”
                                                “restrooms!”
                                                “reception area”


                                                                                                                               45% of total respondents

      GGU Fall Survey (9/17/12-9/28/12)                 Key:      Law Business/Tax/Acct. PLUS Undergraduate Operations                           N = 84

                                                                                                                                         proprietary and confidential


     Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                               MKTHINK                34
Classrooms
Attributes: GGU Faculty + Adjunct Faculty Survey Responses
            What attributes are most important to you in a classroom? (select all that apply)
                                            Storage closet 0%
                                                            1%
                                                             1%


                                            Moveable wall 0%


                                        Moveable furniture             14%                10%            6%   2%


                                                    Outlets           10%          10%        2%2%


                                              White board                          30%                                        27%          6%      6%


                                        Projector & screen                              33%                                         31%                 10%         4%


                                                Computers                         26%                                   28%               9%     4%


                                                         TV 0% 1%
                                                             1%
                                                              1%


                                               DVD player             10%           12%            2%
                                                                                                    1%


                                                PA System           5% 1%1%
                                                                        1%


                                 Network connection/WiFi               14%                         20%                7%      4%


                                         Shutters or blinds 0% 5% 1%


                                   Variable lighting control                19%                      15%            2% 5%


              Ability to hear and be heard (good acoustics)                             35%                                         28%               9%        5%


                                   Other (please describe)            12%          5%         7%    2%

                                                               0%                   16%                       32%                   48%         64%                      80%



 GGU Fall Survey (9/17/12-9/28/12)                 Key:        Law Business/Tax/Acct. PLUS Undergraduate                                                   N = 81

                                                                                                                                                 proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                                              MKTHINK              36
Spatial Configurations: GGU Faculty + Adjunct Faculty Survey Responses
                    What general classroom spatial configuration is most supportive of your
               pedagogical approach when teaching a small sized class (under 20 students)?




                               Rows of desks and chairs 0% 5%         9%     2%

                              U-shaped conference table                23%               19%            7%    2%

                 A few (moveable) small tables and chairs        7%   7%      4% 2%

                          Individual desks / work stations 0%2%
                                                            1%

                             Lounge chairs and couches 0%
                                                        1%
                                                         1%

                                                     N/A 0%

                                                            0%               15%       30%              45%        60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)              Key:        Law Business/Tax/Acct. PLUS Undergraduate                       N = 81

                                                                                                                    proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                 MKTHINK              37
Spatial Configurations: GGU Faculty + Adjunct Faculty Survey Responses
                   What general classroom spatial configuration is most supportive of your
             pedagogical approach when teaching a medium sized class (20 - 40 students)?




                               Rows of desks and chairs                  22%          16%    2%2%

                             U-shaped conference table 1%          12%         2%2%

                 A few (moveable) small tables and chairs 0%     10%        6%   1%

                         Individual desks / work stations 0%
                                                           1%
                                                            1%

                             Lounge chairs and couches 0%

                                                    N/A 0% 5% 1%       6%

                                                          0%                   15%    30%             45%   60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)             Key:       Law Business/Tax/Acct. PLUS Undergraduate                  N = 81

                                                                                                             proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                          MKTHINK              38
Spatial Configurations: GGU Faculty + Adjunct Faculty Survey Responses
                   What general classroom spatial configuration is most supportive of your
            pedagogical approach when teaching a large sized class (40 or more students)?




                              Rows of desks and chairs                  21%                    19%   5%         6%

                             U-shaped conference table 0% 6%

                 A few (moveable) small tables and chairs 0% 4%
                                                           1%

                         Individual desks / work stations 0%
                                                           2%

                             Lounge chairs and couches 0%

                                                   N/A            15%                9%   6%   1%

                                                         0%                   15%              30%        45%        60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)             Key:      Law Business/Tax/Acct. PLUS Undergraduate                            N = 81

                                                                                                                      proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                   MKTHINK              39
Offices
Privacy: GGU Faculty + Adjunct Faculty Survey Responses
                   What percentage of your day do you meet with (e.g., advise, counsel, assist)
                                        students and/or colleagues in a one-on-one setting?




                                                100% 0%

                                         75% or more 0% 2%
                                                      2% 1%

                                             50 - 75% 0%      12%        1%
                                                                          1%

                                             25 - 50%        10%         7%      4% 1%

                                          25% or less              17%                            27%                      7%     6%

                                                  0% 0%
                                                      1%

                                                        0%                 15%                   30%                 45%                  60%                     75%




                                                                                     Includes all Faculty and Adjunct Faculty that teach in-person courses

 GGU Fall Survey (9/17/12-9/28/12)           Key:       Law Business/Tax/Acct. PLUS Undergraduate                                                  N = 84

                                                                                                                                           proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                                      MKTHINK                41
Privacy: GGU Staff Survey Responses
                   What percentage of your day do you meet with (e.g., advise, counsel, assist)
                                        students and/or colleagues in a one-on-one setting?




                                                100%1%

                                         75% or more           8%

                                             50 - 75%                       18%

                                             25 - 50%                                      35%

                                          25% or less                                        37%

                                                  0% 2%

                                                        0%                 15%       30%           45%   60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)                                                                                N = 137

                                                                                                          proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                       MKTHINK              42
Privacy: GGU Faculty Survey Responses
                                                  To what extent is “privacy” important to your job function?




                                        Very important                               41%                   16%   2%     6%


                                            Important     4%    6%     4% 2%


                                  Somewhat important 0%4%        8%     2%


                                         Not important 0% 2%
                                                        2%

                                                         0%                15%             30%       45%          60%                        75%




 GGU Fall Survey (9/17/12-9/28/12)            Key:       Law Business/Tax/Acct. PLUS Undergraduate                            N = 49

                                                                                                                      proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                               MKTHINK                  43
Privacy: GGU Staff Survey Responses
                                                  To what extent is “privacy” important to your job function?




                                        Very important                                                   52%


                                            Important                                  26%


                                  Somewhat important                             20%


                                         Not important    3%

                                                         0%                15%               30%   45%         60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)                                                                                      N = 137

                                                                                                                proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                             MKTHINK              44
Privacy: GGU Faculty Survey Responses
               Indicate the reasons why “privacy” is central to your job function (select all that
                                                                                           apply)




                             Confidential student meetings                           49%                                      19%              6%       9%

                           Confidential colleague meetings                     40%                           17%               6%        9%

         Confidential phone calls (related to GGU business)              30%                     19%           2%        9%

                                     Confidential materials                 36%                        15%          2%   6%

            Improves my ability to concentrate on my work                   36%                              23%                    6%     9%

                                    Other (please describe) 0% 2%
                                                             2% 2%

                                                              0%           17%             34%                     51%                   68%                     85%




                                                                                                                               96% of total respondents

 GGU Fall Survey (9/17/12-9/28/12)                Key:        Law Business/Tax/Acct. PLUS Undergraduate                                             N = 47

                                                                                                                                          proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                                       MKTHINK              45
Privacy: GGU Staff Survey Responses
               Indicate the reasons why “privacy” is central to your job function (select all that
                                                                                           apply)




                             Confidential student meetings                                  48%

                           Confidential colleague meetings                                              65%

         Confidential phone calls (related to GGU business)                                         64%

                                     Confidential materials                                         64%

            Improves my ability to concentrate on my work                                                 67%

                                    Other (please describe)        7%

                                                              0%           15%       30%   45%    60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)                                                                         N = 126

                                                                                                   proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                MKTHINK              46
Privacy: GGU Student Survey Responses
                  How often do you meet one-on-one, in person, with a student services staff
                                                      member (excluding tutoring services)?




                                                Never                19%             3%

                                  1-3 times a semester                                    46%               5%

                                     1-3 times a month               18%       1%

                                         Once a week          5%1%

                                    A few times a week 1%

                                                 Daily 1%
                                                    0%

                                                         0%                15%                  30%   45%        60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)            Key:       Law Business/Tax/Accounting/PLUS/Undergraduate                   N = 170

                                                                                                                  proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                               MKTHINK              47
Privacy: GGU Student Survey Responses
                          How often do you meet one-on-one, in person, with a faculty member?




                                                Never          12%        2%

                                  1-3 times a semester                    25%         3%

                                                    0%
                                     1-3 times a month                     27%

                                         Once a week               15%           3%

                                    A few times a week        9%     2%

                                                 Daily 2%
                                                    0%

                                                         0%                    15%         30%      45%   60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)            Key:       Law Business/Tax/Accounting/PLUS/Undergraduate            N = 170

                                                                                                           proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                        MKTHINK              48
Privacy: GGU Faculty Survey Responses
                    Would the option to have a shared office (i.e., with another faculty member) be of
                                                                                       interest to you?




   Yes I would be interested in sharing an office with one of my colleagues 0% 6%




No I would not be interested in sharing an office with one of my colleagues                   51%                         27%               8%        8%



                                                                              0%       19%           38%            57%            76%                         95%




          GGU Fall Survey (9/17/12-9/28/12)                   Key:      Law Business/Tax/Acct. PLUS Undergraduate                        N = 49

                                                                                                                                 proprietary and confidential


         Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                     MKTHINK              49
Use Patterns: GGU Faculty + Adjunct Faculty Survey Responses
         When you meet with colleagues/students in a one-on-one or small group meeting,
                                                         what is your preferred location?




                     Dedicated space for Adjunct Faculty    4%     8%      1%
                                                                            1%
                                             Classroom 0%
                                               My office                   26%                      12%         5%   2%
                                       Conference room 0%4%      5%   2%
               Bechtel Student Commons (40 Jessie Café) 1% 4% 1%
                                                               1%
                    Common areas (e.g. elevator lobbies) 0%
                                                          1%
                                                Outside 1% 5% 1%2%
                                 Other (please describe) 0%4% 2%
                                                           0%                15%                 30%                 45%                  60%                     75%




                               Quoted Responses:
                               “Library or 6th floor cafeteria.”
                               “Try to find an empty classroom”



                                                                                     Includes all Faculty and Adjunct Faculty that teach in-person courses

 GGU Fall Survey (9/17/12-9/28/12)             Key:        Law Business/Tax/Acct. PLUS Undergraduate                                               N = 84

                                                                                                                                           proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                                      MKTHINK                50
Use Patterns: GGU Staff Survey Responses
         When you meet with colleagues/students in a one-on-one or small group meeting,
                                                         what is your preferred location?




                                               My office                                     40%
                                             My cubicle          7%
                                       Conference room                               30%
               Bechtel Student Commons (40 Jessie Café)
                                                     0%
                    Common areas (e.g. elevator lobbies)    3%
                                                Outside1%
                                 Other (please describe)                      19%
                                                           0%              15%         30%         45%   60%                     75%




                                        Quoted Responses:
                                        “Small Appointment Rooms”
                                        “40 Jessie cafe”




 GGU Fall Survey (9/17/12-9/28/12)                                                                                N = 137

                                                                                                          proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                       MKTHINK              51
Work Anywhere: GGU Staff Survey Responses
                                                                        How often do you come to the GGU campus?




                                                 Daily                                                                       93%

                                    About twice a week        4%

                                    About once a week 2%

                                   About twice a month1%

                                   About once a month1%

                          A couple times each semester
                                                    0%

                                                         0%                15%       30%       45%       60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)                                                                                N = 137

                                                                                                          proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                       MKTHINK              52
Work Anywhere: GGU Faculty + Adjunct Faculty Survey Responses
                            When you do come to GGU, how many hours do you stay on campus?




                                 All day (e.g. 8 + hours)    15%                  6%       6%   1%

                                             6 – 8 hours     13%                  10%        5%   2%

                                             4 – 6 hours 0%6%         12%          2%

                                             2 – 4 hours 0%7%         10%         2%

                                     Less than 2 hours 0%
                                                        1%
                                                         1%
                                                         0%

                                                            0%              15%                      30%               45%                  60%                     75%




                                                                                       Includes all Faculty and Adjunct Faculty that teach in-person courses

 GGU Fall Survey (9/17/12-9/28/12)              Key:        Law Business/Tax/Acct. PLUS Undergraduate                                                N = 84

                                                                                                                                             proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                                        MKTHINK                53
Work Anywhere: GGU Staff Survey Responses
                            When you do come to GGU, how many hours do you stay on campus?




                                 All day (e.g. 8 + hours)                                                            71%

                                             6 – 8 hours                             26%

                                             4 – 6 hours         4%

                                             2 – 4 hours
                                                      0%

                                     Less than 2 hours
                                                    0%

                                                            0%             15%             30%   45%   60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)                                                                              N = 137

                                                                                                        proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                     MKTHINK              54
Work Anywhere: GGU Faculty Survey Responses
                            When you are on campus, how much time do you spend in your office?




                                 All day (e.g. 8 + hours) 0%   10%     4%

                                            6 – 8 hours         12%           10%    4%   4%

                                            4 – 6 hours               24%                 10%    4%   4%

                                            2 – 4 hours 0%
                                                         2%

                                     Less than 2 hours 0%
                                                        2%

                                 I do not have an office 0%
                                                          2%   6%

                                                          0%                15%            30%             45%   60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)             Key:       Law Business/Tax/Acct. PLUS Undergraduate                       N = 49

                                                                                                                  proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                               MKTHINK              55
Work Anywhere: GGU Staff Survey Responses
              When you are on campus, how much time do you spend in your assigned work
                                                            space (e.g., office, cubicle)?




                                  All day (e.g. 8 + hours)                           26%

                                              6 – 8 hours                                              52%

                                              4 – 6 hours                   18%

                                              2 – 4 hours 2%

                                      Less than 2 hours
                                                     0%

                    I do not have a dedicated work space 2%

                                                             0%            15%             30%   45%         60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)                                                                                    N = 137

                                                                                                              proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                           MKTHINK              56
Attributes: GGU Faculty Survey Responses
                                   What aspects of your office do you value most? (check all that apply)




                              Dedicated personal phone line 0%             29%                       18%               4%

                                     Ability to close the door                    39%                                  22%                 8%     8%

 Opportunity to add my personal décor (e.g. photos art style)              29%                      16%            2% 6%

             Ability to play music of my choice while working 0% 8%      8%      4%

                        Opportunity to meet with colleagues                    33%                               22%               4% 4%

                          Opportunity to meet with students                             49%                                          24%               8%         8%

                                     Other (please describe)             24%                  14%         2%2%

                                                                 0%              18%                36%                      54%                 72%                    90%




                                                            Quoted Responses:
                                                            “Storage for files and personal library”
                                                            “Windows/natural light. Ability to drown out
                                                            noise from others' offices.”
                                                            “sufficient bookshelf space and window”



 GGU Fall Survey (9/17/12-9/28/12)                  Key:         Law Business/Tax/Acct. PLUS Undergraduate                                               N = 49

                                                                                                                                                 proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                                              MKTHINK              57
Attributes: GGU Staff Survey Responses
          What aspects of a workspace (e.g., office, cubicle) do you value most? (check all
                                                                               that apply)




                             Dedicated personal phone line                                                           61%

                                    Ability to close the door                                                                            75%

Opportunity to add my personal décor (e.g. photos art style)                                                   49%

            Ability to play music of my choice while working                                               47%

                       Opportunity to meet with colleagues                                                            62%

                         Opportunity to meet with students                                               45%

                                    Other (please describe)                                  29%

                                                                0%           15%                   30%     45%        60%                    75%




                                                           Quoted Responses:
                                                           “Quiet; no distractions”
                                                           “Confidentiality; minimal noise”
                                                           “Window”; “Natural light”




 GGU Fall Survey (9/17/12-9/28/12)                                                                                            N = 137

                                                                                                                      proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                   MKTHINK              58
Work Anywhere: GGU Faculty Survey Responses
                    Do you prefer to work remotely (e.g., from home, elsewhere) or on campus?




                               I prefer to work remotely        10%                  22%         2%2%




                             I prefer to work on campus                              41%                 10%   6%    6%



                                                           0%              15%             30%          45%         60%                     75%




 GGU Fall Survey (9/17/12-9/28/12)             Key:        Law Business/Tax/Acct. PLUS Undergraduate                         N = 49

                                                                                                                     proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                  MKTHINK              59
Work Anywhere: GGU Faculty Survey Responses
                                                                            Do you feel you need an office on campus?




                     Yes I feel I need an office on campus                       49%                           29%          8%         8%



               No I do not feel I need an office on campus 0% 2%
                                                            2%



                I am not sure if I need an office on campus 0%
                                                             2%


                                                             0%            19%          38%              57%         76%                     95%




 GGU Fall Survey (9/17/12-9/28/12)               Key:        Law Business/Tax/Acct. PLUS Undergraduate                        N = 49

                                                                                                                      proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                   MKTHINK              60
Work Anywhere: GGU Faculty Survey Responses
                                                          Please explain your response to the previous question

                                                                   Major Themes
                                                                    Productivity
             “I do all my work in my office. Sharing with another person would be extremely distracting. It would
                            also preclude confidential conversations with colleagues and students.”
               “For years I worked remotely, but have found that having a private office gives me the space and
                                             time to dedicate myself to my work.”


                                                                          Privacy
               ”I need private work space, confidential meeting space and a secure place to store confidential
                                                        documents.”
             “The need for student privacy and confidential conversations with faculty and students. Having the
                    option to work from home and in the office is a major plus for efficiency and comfort”


                                                                         Storage
               ”My campus office is where most of books are stored. The office provides me with very good
              working conditions because the tools I need like photocopier, duplicating machines etc are easily
                           within my reach. More over, I have a very quiet atmosphere to work.”


 GGU Fall Survey (9/17/12-9/28/12)                                                                                 N = 49

                                                                                                          proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                      MKTHINK               61
Community + Collaboration: GGU Faculty Survey Responses
                                                Would the addition of a Faculty Lounge be of value to you?




                                                  Yes                  31%            18%    4%     8%



                                                  No 0%       14%        6%    4%



                                             Not sure 0% 6%      8%


                                                        0%                 19%       38%            57%   76%                     95%




 GGU Fall Survey (9/17/12-9/28/12)           Key:       Law Business/Tax/Acct. PLUS Undergraduate                  N = 49

                                                                                                           proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                        MKTHINK              62
Community + Collaboration: GGU Faculty Survey Responses
                                                           For what purposes would you use a Faculty Lounge?

                                                        Major Themes
                                              Relaxation, Community, and Breaks
              “Relax, share ideas in a relaxed atmosphere, a place to get coffee that does not detract from the
                            business-like atmosphere that should exist in front of the dean's office!”
                “To meet informally with my colleagues, to eat meals someplace other than at my desk, to take
                                                      visitors (guest lecturers)”
               “Share pedagogical techniques. Develop a greater sense of community and collective purpose.”
             “It would be helpful as a means of getting together informally with colleagues in other disciplines to
             discuss teaching practices and course content items or to exchange information and knowledge. I
            also think that the institution of a regular faculty tea (daily or weekly for an hour at a time) would allow
            for greater interdisciplinary cross-pollination among faculty and provide opportunities for students to
                                                interact more informally with faculty.”
             “To have lunch or coffee away from my desk and to be able to interact informally with other faculty
                                           members. This would help foster collegiality.”
             “Might meet with people there. It would be nice to mingle with faculty from the different schools as
            we are segregated by suite or floor now. Some of my colleague's offices are so crowded with stuff I
             can't meet with them in their space so this would be an alternative to my office-- especially if coffee
                                                             is available!”


 GGU Fall Survey (9/17/12-9/28/12)                                                                                       N = 49

                                                                                                                 proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                            MKTHINK                63
Community + Collaboration: GGU Faculty Survey Responses
                                                             Which approach to a Faculty Lounge would you prefer?




                    A GGU Faculty Lounge - for all faculty         20%               29%           6%      9%




            Multiple Faculty Lounges - according to school 0%            31%           11%    3%



                                                             0%            19%          38%              57%             76%                     95%




                                                                                                                71% of total respondents

 GGU Fall Survey (9/17/12-9/28/12)               Key:        Law Business/Tax/Acct. PLUS Undergraduate                            N = 35

                                                                                                                          proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                     MKTHINK                64
Community + Collaboration: GGU Faculty Survey Responses
                                                          Please explain your response to the previous question


                                              GGU Faculty Lounge - for all faculty
            “GGU Lounge for all faculty promotes the concept of teamwork, collaboration and exchange of best
                                                     practice ideas”

                                               “The more diversity and intermingling the better!”

              “I would love to get to know faculty from the other schools, particularly the business program. We
                                      could take an interdisciplinary approach to learning.”


                                   Multiple Faculty Lounges - according to school
              “I see the highest benefit of a lounge as promoting collegiality and productivity among colleagues
            with whom one works. While it would also be nice to have a mixed lounge to meet faculty from other
             schools, that would serve as more of a social function, which is not as critical in my opinion--nice,
             but not as effective as having a place to discuss ongoing efforts and issues with work colleagues.”

                 “It's important for colleagues from the same school to get to know each other and feel free to
                    discuss issues about their school. It won't be the same if other schools are there as well.”



 GGU Fall Survey (9/17/12-9/28/12)                                                                                   N = 35

                                                                                                             proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                         MKTHINK               65
Maximizing Adjuncts’ Productivity: GGU Adjunct Faculty Survey Responses
                What elements are most important for you to have access to when you come to
                                                               campus? (check all that apply)




                          Private space for one-on-one meetings                 23%                               26%                   11%     6%

                                    Private space for phone calls         14%             6% 3%       9%

                Dedicated location to plug in my laptop/do work 0%              23%                         17%               9%

  Space to meet with students and/or colleagues in small groups          11%                    23%                 11%            9%

                                        Health + wellness center 0% 3%
                                                                  3%

   Workroom items (copier stapler shredder other office supplies)         14%                         26%                 6%       6%

                                             Faculty/Staff lounge             17%                    17%           6%         9%

                                            Healthy food options         9%              14%          9%     3%

                                         Affordable food options 0% 9%              6%     6%

Extended hours at the Bechtel Student Commons (40 Jessie Café) 0% 9%                 9%        3%

                             Personal storage space (e.g. locker)        11%                   20%            6% 3%

                                  Relaxation + meditation space 0% 3% 3%
                                                                 3%

                                         Other (please describe) 0% 9%               11%        3%

                                                                    0%                         20%                      40%                   60%       80%                     100%




  GGU Fall Survey (9/17/12-9/28/12)                  Key:      Law Business/Tax/Acct. PLUS Undergraduate                                                      N = 35

                                                                                                                                                      proprietary and confidential


 Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                                                  MKTHINK              66
Maximizing Adjuncts’ Productivity: GGU Adjunct Faculty Survey Responses
                      Do the current work stations provided for adjunct professors meet your needs?
                            (note: not all departments currently provide space for adjunct professors)




                                                                     Yes 0% 6%         11%          9%



                                                                     No 0%       11%          11%         6%



N/A (my dept. does not currently have dedicated space for adj. professors) 0%    11%                23%              11%


                                                                         0%                  15%               30%         45%         60%                      75%




       GGU Fall Survey (9/17/12-9/28/12)                 Key:      Law Business/Tax/Acct. PLUS Undergraduate                              N = 35

                                                                                                                                  proprietary and confidential


      Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                                         MKTHINK              67
Key Insights +
Potential Applications
Qualitative Assessment


              Objective 1: Facility Utilization and Needs Analysis
                     • Classroom requirements are standard
                     • There is some need for a large and aesthetically pleasing gathering space
                     • Interactive Hub
                           • Survey results call into question the need for multiple student lounges
                           • Consider if a consolidated, centralized lounge be better utilized? Would allow
                           for the provision of space to house more food options
                           • Given the number of students who use GGU Student Services once a month
                           or less, it may not require a centralized location


              Objective 4: University Library Conceptual Programming
                     • Current University Library hours accommodate most students’ needs
                     • Interesting that peak hours of use were from 12-4pm
                     • Perspective that group study is in high demand may be over-blown
                           • Students reported that individual, quiet study space would be used almost
                           daily
                           • Faculty reported that they assigned group projects only 3-5 times a semester
                           (20% said they never do)
                                 • Of those who assign group projects, many happen during class time
                                                                                                       proprietary and confidential


Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming                MKTHINK                  69
10/8/12 GGU Steering Committee: Survey 2

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10/8/12 GGU Steering Committee: Survey 2

  • 1. Golden Gate University Qualitative Assessment: GGU Fall Survey Findings 10.08.12
  • 2. GGU Student Survey Responses Demographics Overview School/Department Affiliation International/Domestic In Person/Online Program School of Business 5% Online Other 2% 1% International Student Combination of online and in person program Undergraduate Programs 5% 4% 3% School of Taxation 1% School of Law Domestic Student In Person 90% 95% 94% Full-time/Part-time Undergraduate/Graduate Undergraduate Part-time 6% 21% Full-time GGU Fall Survey 79% Graduate N = 170 94% (9/17/12-9/28/12) proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 2
  • 3. GGU Faculty Survey Responses Demographics Overview School/Department Affiliation Undergraduate Programs 8% Ageno School of Business PLUS 25% 8% Bruce Braden School of Taxation 4% School of Accounting 4% School of Law 51% GGU Fall Survey N = 49 (9/17/12-9/28/12) proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 3
  • 4. GGU Adjunct Faculty Survey Responses Demographics Overview School/Department Affiliation Length of Affiliation Primary Mode of Instruction Less than a year Online Undergraduate Programs 11% 15 years or more 14% 11% 19% Combination of online and on campus classes 27% PLUS 14% Ageno School of Business 41% 10 – 14 years 1 – 4 years 14% 32% Bruce Braden School of Taxation 5% School of Law 27% 5 – 9 years On campus 24% 59% School of Accounting 3% GGU Fall Survey N = 37 (9/17/12-9/28/12) proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 4
  • 5. GGU Staff Survey Responses Demographics Overview Primary Affiliation School/Department Affiliation Ageno School of Business Part-Time Staff 7% 5% School of Law 16% Enterprise Technology Services 7% Golden Gate University Library 6% Full-Time Staff 95% Other 64% *Response rates from other departments had an equal distribution of 0.5%-6.6% GGU Fall Survey N = 137 (9/17/12-9/28/12) proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 5
  • 6. Qualitative Assessment Primary Themes • Frequency of Use Student Services • Anticipated Use • Access University Library • Optimal Learning Environment • Small Group Work • Frequency Special Events Space • Magnitude • Attributes • Attributes Classrooms • Spatial Configurations • Privacy • Community + Collaboration Offices • Work Anywhere • Maximizing Adjuncts’ Productivity • Attributes proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 6
  • 8. Frequency of Use: GGU Student Survey Responses How often do you use student services, excluding tutoring services? Daily 4% 1% At least once a week 21% 2% About once per month 32% 2% Only at the beginning and/or end of the semester 25% 5% Never 8% 1% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Accounting/PLUS/Undergraduate N = 170 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 8
  • 9. Frequency of Use: GGU Student Survey Responses How often do you use the Bechtel Student Commons (1st + 2nd floor of 40 Jessie)? Daily 21% 2% At least once a week 25% 3% About once per month 16% 2% Never 28% 3% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Accounting/PLUS/Undergraduate N = 170 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 9
  • 10. Frequency of Use: GGU Student Survey Responses How often do you use the Herbst Student Lounge (on the 6th floor)? Daily 12% 1% At least once a week 24% 2% About once per month 18% 2% Never 37% 5% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Accounting/PLUS/Undergraduate N = 170 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 10
  • 11. Frequency of Use: GGU Student Survey Responses How often do you use the Student Government Association Lounge? Daily 4% 1% At least once a week 0% 6% About once per month 15% 1% Never 65% 8% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Accounting/PLUS/Undergraduate N = 170 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 11
  • 12. Frequency of Use: GGU Student Survey Responses How often do you use the Student Bar Association Lounge? Daily 0% 12% At least once a week 20% 1% About once per month 0% 22% Never 35% 9% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Accounting/PLUS/Undergraduate N = 170 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 12
  • 13. Anticipated Use: GGU Student Survey Responses If GGU had an “interactive hub” what services and/or amenities would be useful for you if they were located in this space? (select all that apply) Academic Advising 25% 4% Book Store 33% 4% Career Services 21% 4% Disability Services 3% 1% Enrollment & Registration 17% 3% Student Accounts 16% 2% Financial Aid 22% 3% Healthy Food Options 60% 6% Affordable Food Options 63% 6% Individual Study Spaces (informal with ambient noise) 39% 4% Small Group Study Spaces (informal with ambient noise) 50% 5% International Student Services 5%1% Academic Support / Tutoring 20% 2% Lockers 33% 3% Fitness Center 68% 6% Relaxation + Meditation Space 45% 5% Student Lounges (e.g. SBA/Law SGA) 48% 4% Wellness Resources (formerly Counseling Services) 19% 2% Other (please describe) 7% 2% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Accounting/PLUS/Undergraduate N = 170 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 13
  • 14. Anticipated Use: GGU Student Survey Responses If you could have 3 GGU student services located near one another (i.e., in the same location), what would they be? Academic Advising 21% 1% Book Store 5%1% Career Services 12% 1% Disability Services 1% 0% Enrollment & Registration 0% 14% Student Accounts 0% 5% Financial Aid 14% 1% Healthy Food Options 29% 3% Affordable Food Options 24% 4% Extended Cafe Hours 17% 2% Individual Study Spaces (informal with ambient noise) 14% 2% Small Group Study Spaces (informal with ambient noise) 16% 3% International Student Services 2% 0% Academic Support / Tutoring 10% 1% Lockers 14% 1% Fitness Center 35% 4% Relaxation + Meditation Space 16% 2% Student Lounges (e.g. SBA/Law SGA) 14% 2% Wellness Resources (formerly Counseling Services) 5%1% Other (please describe) 5%1% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Accounting/PLUS/Undergraduate N = 170 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 14
  • 15. Anticipated Use: GGU Student Survey Responses If you could have 3 GGU student services located near one another (i.e., in the same location), what would they be? Major Themes Fitness Center “Definitely need a fitness center with showers/yoga studio - I'd be willing to pay $25/mth for it” Healthy Food Options ”We don't need a fitness center. That's what gym memberships are for. We definitely need more healthy food options. The vending machines provide plenty of unhealthy food options.” Affordable Food Options ”Cafeteria or Food Court on campus” GGU Fall Survey (9/17/12-9/28/12) N = 170 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 15
  • 17. GGU Student Survey Responses Which library do you use most? Law Library 89% University Library 11% 0% 18% 36% 54% 72% 90% The following responses are from students who reported that they mostly use the University Library GGU Fall Survey (9/17/12-9/28/12) N = 170 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 17
  • 18. Access: GGU Student Survey Responses What time(s) of day and day(s) of the week do you typically use the University Library? Response 10am-12pm 12-4pm 4-7pm 7-10pm N/A Count Monday 0 6 3 2 2 13 Tuesday 0 8 2 2 2 14 Wednesday 0 6 3 2 2 13 Thursday 0 5 2 2 2 11 Friday 0 5 1 3 4 13 Saturday 0 2 2 1 3 8 Sunday 0 2 1 1 3 7 GGU Fall Survey (9/17/12-9/28/12) N = 19 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 18
  • 19. Access: GGU Student Survey Responses Do the University Library hours of operation currently accommodate your needs? Yes the Library is open during the hours that work best for me 68% No I wish the Library was open later in the evening 21% No I would like the Library to be open earlier 0% No I would like the Library to be open more hours on the weekend 11% 0% 15% 30% 45% 60% 75% Quoted Responses: “Friday 5-10pm” “12 midnight” “10 am - 10 pm” GGU Fall Survey (9/17/12-9/28/12) N = 19 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 19
  • 20. Access: GGU Student Survey Responses If the University Library offered “extended access”, how often would you use it (i.e., before or after the current opening and closing hours)? Almost every day 16% About once or twice a week 21% About once or twice a month 5% A few times throughout the semester 32% Only during finals 26% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) N = 19 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 20
  • 21. Optimal Learning Environment: GGU Student Survey Responses What activities do you engage in most while in the UniversityLibrary? (select all that apply) Individual studying 84% Small group studying/projects 21% Learning Support Services (Math and English tutoring) 0% Relaxing 21% Librarian assistance (e.g. help with research references) 16% Computer work using computer provided by Library 21% Other (please describe) 21% 0% 18% 36% 54% 72% 90% Quoted Responses: “Online research” “Work using my own computer laptop, extra power outlets would be nice” GGU Fall Survey (9/17/12-9/28/12) N = 19 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 21
  • 22. Optimal Learning Environment: GGU Student Survey Responses How often would you use a “totally quiet” study zone in the University Library? Almost every day 37% About once or twice a week 21% About once or twice a month 11% A few times throughout the semester 11% Only during finals 21% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) N = 19 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 22
  • 23. Optimal Learning Environment: GGU Student Survey Responses How important is it for you to be able to eat in the University Library? Very important 26% Somewhat important 26% Not important 32% I don’t think eating should be allowed 16% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) N = 19 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 23
  • 24. Optimal Learning Environment: GGU Student Survey Responses If you could make any change(s) to the University Library, what would they be? “Have librarian chat access on weekends even if only for 3 hours” “Digitize all materials in the library” “Areas designated for study groups so that those wishing to study alone are not distracted.” “Sound proof the entire library. Smart- card entry into library. More space for study and group study - more tables. More space/carrels (sound proof) for video viewing” “add couches” “Installing a bathroom.” GGU Fall Survey (9/17/12-9/28/12) N = 19 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 24
  • 25. Group Work: GGU Student Survey Responses If the University Library had study spaces dedicated for small group work, what would be important to you? (select all that apply) White Board 21% Large Table 42% Comfortable seating 47% Projector 26% Ability to eat (i.e. to bring your own food) 37% Other (please describe) 47% 0% 15% 30% 45% 60% 75% Quoted Responses: “more outlets for laptops EVERYWHERE” “windows with fresh air” “Internet access” GGU Fall Survey (9/17/12-9/28/12) N = 19 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 25
  • 26. Group Work: GGU Faculty + Adjunct Faculty Survey Responses On average, how many times a semester do you assign group projects? Never 12% 9% 1% 5% 1-2 times a semester 0% 11% 14% 2% 3-5 times a semester 10% 11% 5% 2% 6-8 times a semester 0% 4% 2% 8-10 times a semester 0%4% 1% 1% 10+ times a semester 0%4% 1% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 81 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 26
  • 27. Group Work: GGU Faculty + Adjunct Faculty Survey Responses How many students do you typically have working together in a group? 2-3 20% 6% 7% 1% 4-6 10% 21% 2%1% 7+ 0% N/A 14% 11% 1% 5% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 81 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 27
  • 28. Group Work: GGU Faculty + Adjunct Faculty Survey Responses How long do group projects typically last? 1 week 0% 12% 4% 2-4 weeks 7% 10% 6% 1% More than 1 month 0% 1% 12% 1% N/A 14% 11% 1% 5% Other (please describe) 0% 9% 4% 4% 0% 15% 30% 45% 60% 75% Quoted Responses: “Group projects are always conducted in class and last about 20 - 40 minutes each.” GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 81 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 28
  • 30. Frequency: GGU Faculty + Adjunct Faculty Survey Responses How often do you have a need for special event space? On a weekly basis 0% 6% 6% 11% On a monthly basis 0% 7% 5% 4% Three or four times a semester 0% 7% 2%1% 14% Once or twice a semester 0% 14% 7% 1% 13% 0% 15% 30% 45% 60% 75% 45% of total respondents GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate Operations N = 84 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 30
  • 31. Magnitude: GGU Faculty + Adjunct Faculty Survey Responses What is the typical number of people at your events? Fewer than 10 people 0% 2% 2% 8% 10 - 15 people 0% 5% 2% 13% 15 - 25 people 0% 7% 6% 1% 8% 25 - 50 people 0% 11% 1% 11% 50 - 75 people 0% 7% 7% 1% 1% 75 - 100 people 0% 1% 100 or more people 0% 1% 1% 1% 0% 15% 30% 45% 60% 75% 45% of total respondents GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate Operations N = 84 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 31
  • 32. Magnitude: GGU Faculty + Adjunct Faculty Survey Responses How often do you have a need for event space that will hold 50 people or more? On a weekly basis 0% 5% 1% On a monthly basis 0%4% 1% Three or four times a semester 0%4% 2% 4% 1% Once or twice a semester 0% 17% 6% 18% N/A 0% 11% 6% 1% 18% 0% 15% 30% 45% 60% 75% 45% of total respondents GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate Operations N = 84 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 32
  • 33. Magnitude: GGU Faculty + Adjunct Faculty Survey Responses If you have a need for event space that holds 100 people or more, please explain what events you hold and the frequency of such events Academic Conference Information Sessions Annual Fulbright Symposium Orientation Annual meeting for professional association International Education Week Benefits Enrollment Conference Career Fair Open House Coffee Time Outside groups Commencement Ceremony Panel discussions Community Events (i.e. cultural fair, Receptions Oktoberfest) School of Law Awards Ceremony Environmental Law Symposium Swearing In Ceremony for bar passers Faculty/Staff Assembly Weekly lecture series Graduation Fair Guest speakers 45% of total respondents GGU Fall Survey (9/17/12-9/28/12) N = 84 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 33
  • 34. Attributes: GGU Faculty + Adjunct Faculty Survey Responses What attributes are most important in an event space? (select all that apply) Aesthetically pleasing design 0% 26% 14% 33% Visual representation of our department /school in the environment 0% 13% 7% 14% Access to a kitchen/food preparation area 0% 13% 6% 1% 23% Reconfigurable furniture 0% 26% 13% 1% 32% Proximity to (please describe) 0% 6% 5% 5% 0% 15% 30% 45% 60% 75% Quoted Responses: “my department and computer access” “restrooms!” “reception area” 45% of total respondents GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate Operations N = 84 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 34
  • 36. Attributes: GGU Faculty + Adjunct Faculty Survey Responses What attributes are most important to you in a classroom? (select all that apply) Storage closet 0% 1% 1% Moveable wall 0% Moveable furniture 14% 10% 6% 2% Outlets 10% 10% 2%2% White board 30% 27% 6% 6% Projector & screen 33% 31% 10% 4% Computers 26% 28% 9% 4% TV 0% 1% 1% 1% DVD player 10% 12% 2% 1% PA System 5% 1%1% 1% Network connection/WiFi 14% 20% 7% 4% Shutters or blinds 0% 5% 1% Variable lighting control 19% 15% 2% 5% Ability to hear and be heard (good acoustics) 35% 28% 9% 5% Other (please describe) 12% 5% 7% 2% 0% 16% 32% 48% 64% 80% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 81 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 36
  • 37. Spatial Configurations: GGU Faculty + Adjunct Faculty Survey Responses What general classroom spatial configuration is most supportive of your pedagogical approach when teaching a small sized class (under 20 students)? Rows of desks and chairs 0% 5% 9% 2% U-shaped conference table 23% 19% 7% 2% A few (moveable) small tables and chairs 7% 7% 4% 2% Individual desks / work stations 0%2% 1% Lounge chairs and couches 0% 1% 1% N/A 0% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 81 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 37
  • 38. Spatial Configurations: GGU Faculty + Adjunct Faculty Survey Responses What general classroom spatial configuration is most supportive of your pedagogical approach when teaching a medium sized class (20 - 40 students)? Rows of desks and chairs 22% 16% 2%2% U-shaped conference table 1% 12% 2%2% A few (moveable) small tables and chairs 0% 10% 6% 1% Individual desks / work stations 0% 1% 1% Lounge chairs and couches 0% N/A 0% 5% 1% 6% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 81 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 38
  • 39. Spatial Configurations: GGU Faculty + Adjunct Faculty Survey Responses What general classroom spatial configuration is most supportive of your pedagogical approach when teaching a large sized class (40 or more students)? Rows of desks and chairs 21% 19% 5% 6% U-shaped conference table 0% 6% A few (moveable) small tables and chairs 0% 4% 1% Individual desks / work stations 0% 2% Lounge chairs and couches 0% N/A 15% 9% 6% 1% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 81 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 39
  • 41. Privacy: GGU Faculty + Adjunct Faculty Survey Responses What percentage of your day do you meet with (e.g., advise, counsel, assist) students and/or colleagues in a one-on-one setting? 100% 0% 75% or more 0% 2% 2% 1% 50 - 75% 0% 12% 1% 1% 25 - 50% 10% 7% 4% 1% 25% or less 17% 27% 7% 6% 0% 0% 1% 0% 15% 30% 45% 60% 75% Includes all Faculty and Adjunct Faculty that teach in-person courses GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 84 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 41
  • 42. Privacy: GGU Staff Survey Responses What percentage of your day do you meet with (e.g., advise, counsel, assist) students and/or colleagues in a one-on-one setting? 100%1% 75% or more 8% 50 - 75% 18% 25 - 50% 35% 25% or less 37% 0% 2% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) N = 137 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 42
  • 43. Privacy: GGU Faculty Survey Responses To what extent is “privacy” important to your job function? Very important 41% 16% 2% 6% Important 4% 6% 4% 2% Somewhat important 0%4% 8% 2% Not important 0% 2% 2% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 49 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 43
  • 44. Privacy: GGU Staff Survey Responses To what extent is “privacy” important to your job function? Very important 52% Important 26% Somewhat important 20% Not important 3% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) N = 137 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 44
  • 45. Privacy: GGU Faculty Survey Responses Indicate the reasons why “privacy” is central to your job function (select all that apply) Confidential student meetings 49% 19% 6% 9% Confidential colleague meetings 40% 17% 6% 9% Confidential phone calls (related to GGU business) 30% 19% 2% 9% Confidential materials 36% 15% 2% 6% Improves my ability to concentrate on my work 36% 23% 6% 9% Other (please describe) 0% 2% 2% 2% 0% 17% 34% 51% 68% 85% 96% of total respondents GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 47 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 45
  • 46. Privacy: GGU Staff Survey Responses Indicate the reasons why “privacy” is central to your job function (select all that apply) Confidential student meetings 48% Confidential colleague meetings 65% Confidential phone calls (related to GGU business) 64% Confidential materials 64% Improves my ability to concentrate on my work 67% Other (please describe) 7% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) N = 126 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 46
  • 47. Privacy: GGU Student Survey Responses How often do you meet one-on-one, in person, with a student services staff member (excluding tutoring services)? Never 19% 3% 1-3 times a semester 46% 5% 1-3 times a month 18% 1% Once a week 5%1% A few times a week 1% Daily 1% 0% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Accounting/PLUS/Undergraduate N = 170 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 47
  • 48. Privacy: GGU Student Survey Responses How often do you meet one-on-one, in person, with a faculty member? Never 12% 2% 1-3 times a semester 25% 3% 0% 1-3 times a month 27% Once a week 15% 3% A few times a week 9% 2% Daily 2% 0% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Accounting/PLUS/Undergraduate N = 170 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 48
  • 49. Privacy: GGU Faculty Survey Responses Would the option to have a shared office (i.e., with another faculty member) be of interest to you? Yes I would be interested in sharing an office with one of my colleagues 0% 6% No I would not be interested in sharing an office with one of my colleagues 51% 27% 8% 8% 0% 19% 38% 57% 76% 95% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 49 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 49
  • 50. Use Patterns: GGU Faculty + Adjunct Faculty Survey Responses When you meet with colleagues/students in a one-on-one or small group meeting, what is your preferred location? Dedicated space for Adjunct Faculty 4% 8% 1% 1% Classroom 0% My office 26% 12% 5% 2% Conference room 0%4% 5% 2% Bechtel Student Commons (40 Jessie Café) 1% 4% 1% 1% Common areas (e.g. elevator lobbies) 0% 1% Outside 1% 5% 1%2% Other (please describe) 0%4% 2% 0% 15% 30% 45% 60% 75% Quoted Responses: “Library or 6th floor cafeteria.” “Try to find an empty classroom” Includes all Faculty and Adjunct Faculty that teach in-person courses GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 84 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 50
  • 51. Use Patterns: GGU Staff Survey Responses When you meet with colleagues/students in a one-on-one or small group meeting, what is your preferred location? My office 40% My cubicle 7% Conference room 30% Bechtel Student Commons (40 Jessie Café) 0% Common areas (e.g. elevator lobbies) 3% Outside1% Other (please describe) 19% 0% 15% 30% 45% 60% 75% Quoted Responses: “Small Appointment Rooms” “40 Jessie cafe” GGU Fall Survey (9/17/12-9/28/12) N = 137 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 51
  • 52. Work Anywhere: GGU Staff Survey Responses How often do you come to the GGU campus? Daily 93% About twice a week 4% About once a week 2% About twice a month1% About once a month1% A couple times each semester 0% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) N = 137 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 52
  • 53. Work Anywhere: GGU Faculty + Adjunct Faculty Survey Responses When you do come to GGU, how many hours do you stay on campus? All day (e.g. 8 + hours) 15% 6% 6% 1% 6 – 8 hours 13% 10% 5% 2% 4 – 6 hours 0%6% 12% 2% 2 – 4 hours 0%7% 10% 2% Less than 2 hours 0% 1% 1% 0% 0% 15% 30% 45% 60% 75% Includes all Faculty and Adjunct Faculty that teach in-person courses GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 84 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 53
  • 54. Work Anywhere: GGU Staff Survey Responses When you do come to GGU, how many hours do you stay on campus? All day (e.g. 8 + hours) 71% 6 – 8 hours 26% 4 – 6 hours 4% 2 – 4 hours 0% Less than 2 hours 0% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) N = 137 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 54
  • 55. Work Anywhere: GGU Faculty Survey Responses When you are on campus, how much time do you spend in your office? All day (e.g. 8 + hours) 0% 10% 4% 6 – 8 hours 12% 10% 4% 4% 4 – 6 hours 24% 10% 4% 4% 2 – 4 hours 0% 2% Less than 2 hours 0% 2% I do not have an office 0% 2% 6% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 49 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 55
  • 56. Work Anywhere: GGU Staff Survey Responses When you are on campus, how much time do you spend in your assigned work space (e.g., office, cubicle)? All day (e.g. 8 + hours) 26% 6 – 8 hours 52% 4 – 6 hours 18% 2 – 4 hours 2% Less than 2 hours 0% I do not have a dedicated work space 2% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) N = 137 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 56
  • 57. Attributes: GGU Faculty Survey Responses What aspects of your office do you value most? (check all that apply) Dedicated personal phone line 0% 29% 18% 4% Ability to close the door 39% 22% 8% 8% Opportunity to add my personal décor (e.g. photos art style) 29% 16% 2% 6% Ability to play music of my choice while working 0% 8% 8% 4% Opportunity to meet with colleagues 33% 22% 4% 4% Opportunity to meet with students 49% 24% 8% 8% Other (please describe) 24% 14% 2%2% 0% 18% 36% 54% 72% 90% Quoted Responses: “Storage for files and personal library” “Windows/natural light. Ability to drown out noise from others' offices.” “sufficient bookshelf space and window” GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 49 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 57
  • 58. Attributes: GGU Staff Survey Responses What aspects of a workspace (e.g., office, cubicle) do you value most? (check all that apply) Dedicated personal phone line 61% Ability to close the door 75% Opportunity to add my personal décor (e.g. photos art style) 49% Ability to play music of my choice while working 47% Opportunity to meet with colleagues 62% Opportunity to meet with students 45% Other (please describe) 29% 0% 15% 30% 45% 60% 75% Quoted Responses: “Quiet; no distractions” “Confidentiality; minimal noise” “Window”; “Natural light” GGU Fall Survey (9/17/12-9/28/12) N = 137 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 58
  • 59. Work Anywhere: GGU Faculty Survey Responses Do you prefer to work remotely (e.g., from home, elsewhere) or on campus? I prefer to work remotely 10% 22% 2%2% I prefer to work on campus 41% 10% 6% 6% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 49 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 59
  • 60. Work Anywhere: GGU Faculty Survey Responses Do you feel you need an office on campus? Yes I feel I need an office on campus 49% 29% 8% 8% No I do not feel I need an office on campus 0% 2% 2% I am not sure if I need an office on campus 0% 2% 0% 19% 38% 57% 76% 95% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 49 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 60
  • 61. Work Anywhere: GGU Faculty Survey Responses Please explain your response to the previous question Major Themes Productivity “I do all my work in my office. Sharing with another person would be extremely distracting. It would also preclude confidential conversations with colleagues and students.” “For years I worked remotely, but have found that having a private office gives me the space and time to dedicate myself to my work.” Privacy ”I need private work space, confidential meeting space and a secure place to store confidential documents.” “The need for student privacy and confidential conversations with faculty and students. Having the option to work from home and in the office is a major plus for efficiency and comfort” Storage ”My campus office is where most of books are stored. The office provides me with very good working conditions because the tools I need like photocopier, duplicating machines etc are easily within my reach. More over, I have a very quiet atmosphere to work.” GGU Fall Survey (9/17/12-9/28/12) N = 49 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 61
  • 62. Community + Collaboration: GGU Faculty Survey Responses Would the addition of a Faculty Lounge be of value to you? Yes 31% 18% 4% 8% No 0% 14% 6% 4% Not sure 0% 6% 8% 0% 19% 38% 57% 76% 95% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 49 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 62
  • 63. Community + Collaboration: GGU Faculty Survey Responses For what purposes would you use a Faculty Lounge? Major Themes Relaxation, Community, and Breaks “Relax, share ideas in a relaxed atmosphere, a place to get coffee that does not detract from the business-like atmosphere that should exist in front of the dean's office!” “To meet informally with my colleagues, to eat meals someplace other than at my desk, to take visitors (guest lecturers)” “Share pedagogical techniques. Develop a greater sense of community and collective purpose.” “It would be helpful as a means of getting together informally with colleagues in other disciplines to discuss teaching practices and course content items or to exchange information and knowledge. I also think that the institution of a regular faculty tea (daily or weekly for an hour at a time) would allow for greater interdisciplinary cross-pollination among faculty and provide opportunities for students to interact more informally with faculty.” “To have lunch or coffee away from my desk and to be able to interact informally with other faculty members. This would help foster collegiality.” “Might meet with people there. It would be nice to mingle with faculty from the different schools as we are segregated by suite or floor now. Some of my colleague's offices are so crowded with stuff I can't meet with them in their space so this would be an alternative to my office-- especially if coffee is available!” GGU Fall Survey (9/17/12-9/28/12) N = 49 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 63
  • 64. Community + Collaboration: GGU Faculty Survey Responses Which approach to a Faculty Lounge would you prefer? A GGU Faculty Lounge - for all faculty 20% 29% 6% 9% Multiple Faculty Lounges - according to school 0% 31% 11% 3% 0% 19% 38% 57% 76% 95% 71% of total respondents GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 35 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 64
  • 65. Community + Collaboration: GGU Faculty Survey Responses Please explain your response to the previous question GGU Faculty Lounge - for all faculty “GGU Lounge for all faculty promotes the concept of teamwork, collaboration and exchange of best practice ideas” “The more diversity and intermingling the better!” “I would love to get to know faculty from the other schools, particularly the business program. We could take an interdisciplinary approach to learning.” Multiple Faculty Lounges - according to school “I see the highest benefit of a lounge as promoting collegiality and productivity among colleagues with whom one works. While it would also be nice to have a mixed lounge to meet faculty from other schools, that would serve as more of a social function, which is not as critical in my opinion--nice, but not as effective as having a place to discuss ongoing efforts and issues with work colleagues.” “It's important for colleagues from the same school to get to know each other and feel free to discuss issues about their school. It won't be the same if other schools are there as well.” GGU Fall Survey (9/17/12-9/28/12) N = 35 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 65
  • 66. Maximizing Adjuncts’ Productivity: GGU Adjunct Faculty Survey Responses What elements are most important for you to have access to when you come to campus? (check all that apply) Private space for one-on-one meetings 23% 26% 11% 6% Private space for phone calls 14% 6% 3% 9% Dedicated location to plug in my laptop/do work 0% 23% 17% 9% Space to meet with students and/or colleagues in small groups 11% 23% 11% 9% Health + wellness center 0% 3% 3% Workroom items (copier stapler shredder other office supplies) 14% 26% 6% 6% Faculty/Staff lounge 17% 17% 6% 9% Healthy food options 9% 14% 9% 3% Affordable food options 0% 9% 6% 6% Extended hours at the Bechtel Student Commons (40 Jessie Café) 0% 9% 9% 3% Personal storage space (e.g. locker) 11% 20% 6% 3% Relaxation + meditation space 0% 3% 3% 3% Other (please describe) 0% 9% 11% 3% 0% 20% 40% 60% 80% 100% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 35 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 66
  • 67. Maximizing Adjuncts’ Productivity: GGU Adjunct Faculty Survey Responses Do the current work stations provided for adjunct professors meet your needs? (note: not all departments currently provide space for adjunct professors) Yes 0% 6% 11% 9% No 0% 11% 11% 6% N/A (my dept. does not currently have dedicated space for adj. professors) 0% 11% 23% 11% 0% 15% 30% 45% 60% 75% GGU Fall Survey (9/17/12-9/28/12) Key: Law Business/Tax/Acct. PLUS Undergraduate N = 35 proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 67
  • 68. Key Insights + Potential Applications
  • 69. Qualitative Assessment Objective 1: Facility Utilization and Needs Analysis • Classroom requirements are standard • There is some need for a large and aesthetically pleasing gathering space • Interactive Hub • Survey results call into question the need for multiple student lounges • Consider if a consolidated, centralized lounge be better utilized? Would allow for the provision of space to house more food options • Given the number of students who use GGU Student Services once a month or less, it may not require a centralized location Objective 4: University Library Conceptual Programming • Current University Library hours accommodate most students’ needs • Interesting that peak hours of use were from 12-4pm • Perspective that group study is in high demand may be over-blown • Students reported that individual, quiet study space would be used almost daily • Faculty reported that they assigned group projects only 3-5 times a semester (20% said they never do) • Of those who assign group projects, many happen during class time proprietary and confidential Golden Gate University SF Remodel Project - Phase 7: Master Planning & Programming MKTHINK 69

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