1. Jardine OneSolutions
Position Title : Network/System Engineer
Specialization : IT/Computer – Hardware & Software, Networking, System & IP Phone
Industry : Computer / Information Technology (Hardware)
Date Joined : Nov 2008 - Oct 2012
ASIAN FINANCE BANK
Work Description :
 Manage a team & make sure all task complete as per schedule.
 Manage and ensure all logged incidents are resolved within SLAs
 Provide training for users & fellow collogues.
 Research, evaluate, and recommend on purchasing, cost cutting, performance and upgrading tools for
enterprise operations.
 Create awareness and advice users on safety and precaution of protecting company data and how to
avoid virus attack or data corruption.
 To ensure IT operations is in compliance with policy/ guidelines and propose revision of policy/
guidelines where it is deemed appropriate
 Rectify, troubleshoot & maintain h/w, s/w and network issues.
 Maintain SIEMENS PABX, VOIP phone system HI PATH 3000 – configure phone by assigning IP
& gateway, assign extension, pickup group, call group & assign internal, external & international call
out.
 Generate monthly reports on problem logged and the solution given.
 Manage & work closely with vendors
 Maintain Active Directory: create user, user ID, Department group folders, shared drive & etc.
 Keep track on company’s h/w & s/w inventories
 Install new software, system upgrade & install patches for Windows, antivirus, Internet Explorer &
etc.
 Perform system backups and recovers data during hardware and software failures.
 Configure and setup voice & video conferencing devices, projectors and etc.
 Prepare and setup laptops and PCs for internal employees with
necessary s/w & h/w requirements.
 Standby & troubleshoot h/w & s/w problems while Disaster Recovery.
 Closely work with IT Security Manager to ensure all hardware/software updated with security patches
and secured.
 Provide support for Active Directory, Exchange (mail) server issues.
 Maintain & troubleshoot printer problem (HP)
 Maintain Exchange server 2003/2008 create mail ID, assign mail group, public folder & public folder
access etc
 Support Outlook 2003/2007 & 2010 problems and maintain
 Familiar with Ms Office 2003/2007/2010 in Windows XP & Win 7 Professional edition.
 Support & install Quantum (Bank Negara Malaysia) application
 Support h/w & s/w for Bank Negara Application e.g. Flexcube, Business Object (BO).
 Rectify & resolve problems while upgrading Flexcube System from version 6 to 10.x (Project Period:
April - September)

2. Project handle and participated:
1. Swift DR project.
2. Core Switch and Floor switch upgrade.
3. Blade server deployment
4. Fiber cable installation
5. Branch relocation
6. UPS and Air-Conditioner upgrade (DC)
7. Metro-E project ( WAN)
8. TM line upgrade
9. PABX upgrade
10. FMS (Asset Management Application) deployment and testing.
11. IT asset management ( Purchasing, tagging and tracking)
Companies Supported:
1. Citibank – Maintain & Troubleshoot all PC, Laptop & Network
problem.
2. Sime Darby – Domain Migration/ Support
3. ABB - Maintain & Troubleshoot all PCs, Laptops, Printers &
Network problem.
4. UCB Pharma Sdn Bhd - Maintain & Troubleshoot all PCs,
Laptops, Printers & Network problem.
5. EON Bank - Troubleshoot & Maintain - PCs, Laptops, Printers
& Network Problem. Install new PC transfer files,
folders and email.
6. Hong Leong Bank - Maintain & Troubleshoot all PCs, Laptops,
Printers & Network problem.
7. F & N Malaysia – Support all PC, Laptop, Printer & Network
problems.
8. SCA Hygiene – Install a new server rack in Data Center, Relocate
servers from old rack to new rack, Cable
management.
9. APM - Maintain & Troubleshoot all PCs, Laptops, Printers &
Network problem
10. Lafarge - Troubleshoot & Maintain - PCs, Laptops, Printers
& Network Problem. Install new PC transfer files,
folders and email.