Customer-Activated Operations delivers efficient ecosystem systems of engagement that improve insurance customer acquisition and retention and maximize profitable customer growth by enhancing process collaboration across insurers’ entire ecosystems, including agents, claims adjusters, external partners and service providers (such as auto body shops, doctors’ offices), while minimizing risk and ensuring compliance for critical customer and corporate information.

1. IBM Commerce for Insurance – Customer-Activated Operations
B2B Integration
Customer-Activated Operations enhances process
collaboration across insurers’ ecosystems by minimizing risk
and ensuring compliance for critical information.
99.99%
average success rate
for file transfer
50%
decrease in
transaction latency
Reduced partner
onboarding time from
weeks to
days
90%
of insurers prioritize getting
closer to customers
76%
of executives need more
real-time visibility into business
processes
33%
of CIOs say IT has NOT
mastered the basics of
data exchange
Ecosystem Engagement
Closely align your value chain and ecosystem
with efficient data exchanges
Governance, Risk and Compliance
Support customer-focused initiatives
within corporate and regulatory policy
Customer-Focused Processes
Enhance business processes that
support customer engagement
Insurer Agent /
Broker
Suppliers
Web
Social
Influencers
Claims
Partners
Ratings
Agencies
Distribution
Partners
Regulators
Industry
Associations