1. Tijuana BC. October 2016
Resume
Personal Information
Name: Lic. Luís Enrique Alonso Carrillo
Age: 36
Date of birth : 10/28/1980
Marital Status: Married
Address: Belice 10873-4 Colinas de California
Phone. (52) 664-368-7869
E-Mail: lalonso@viamericas.com
Passport US Visa: Yes
Driver License: Yes
Own Car: Yes
Current Enployment
4 years experience Position: IT Support Call Center.
Activities:
• Network management
• Attends calls for technical support to resolve problems that impede
the operation of the service and the network of our agencies
remotely
• Provide support in installation, and software configuration
• Attends and resolving technical problems that impede the smooth
functioning of the technological infrastructure of the call center
• Providing support to local technology equipment Viamericas USA
and Colombia Viamericas for the solution of problems of
interconnection with the office of Tijuana
• Provide support in the generation of statistics and measurement
processes that help to improve the operations of call center.
• Structured Wiring
• Network Interconnect Devices
• preventive and corrective maintenance of computer equipment

2. • Management Altiagent system (Ip Voice)
• Active Directory
• Microsoft Exchange Server management
Monthly Salary:
$21,256 Mx Pesos
Heads immediate
• Alexis Muños IT Manager
• Silvia Vázquez ( Call Center Manager )
3er Empleo
Universidad Iberoamericana 2006-2007 Tijuana
B.c.
Position: Information Technology’s Teacher
Subjects taught:
Computers networks
Information Technology’s
Software development
Heads immediate
Luís Razo (IT Coodinator)
2do Empleo Giromex, Omnex Group 2003-2006 Tijuana
BC
Position: Techl support, Training & Documentation
Activities:
° Training about Customer Servise
° Training on the use of systems and applications
° Avaya (IP pone) software training
° Documentation of processes for the implementation of new
applications
° Technical support to branches of the company, installing certificates,
configuration and maintenance of hardware and software.
° Provide training and technical support to branches of Omnex in Costa
Rica, Miami and California

3. Sueldo Mensual
$8,000 Mx Pesos
1er Empleo
Grupo Técnico y de Servicios (G.T.S.)
2000–2003 Tijuana BC
Position: (Costomer Service)
 Customer Service Telmex Nuevas ladas
 Customer Service Telmex U.S.A
 Technical Support Prodigy Internet
Monthly Salary
$7,000
Scholarship
1987 – 1994 Elementary school Justo Sierra Tijuana BC.
1994 – 1997 Jr. Higth Leyes De Reforma Tijuana BC.
1997 – 2000 Higth School CBTIS 116 Tijuana BC.
Técnico en Computación
2001 – 2005 University degree Instituto Tecnológico de Tijuana.
Tijuana BC.
Licenciatura en Informática
Courses received
• IP Voice Avaya (San José, Costa Rica)
• Migration of automated systems (Miami FL.)
• VPN’s (Washington DC.)
• Software Implementation .NET (Tegucigalpa Honduras)
Interest
Personal development, leadership, information systems, computer
science, music, Friendship
Languages English 80%