1. LUCILLE M AUNGER MBA, B.SC.N, RN
lucilleaunger@gmail.com | 604-602-9446
Vancouver, Canada V6G 1N6
Senior Health Care Management professional, Educator, and Account Specialist
Increase organization's effectiveness and productivity | Accomplish strategic goals
SUMMARY
Significant record of accomplishments in the areas of Utilization/Case Management;
Transformational Leadership; Adult Education, Program Development and business
development/sales and growth with leading domestic and international private and public sector
healthcare organizations’. Highly effective in motivating, mentoring and directing employees
though exceptional relationship building utilizing sound communication skills and strategies.
Expertise in:
• Change Management/Sales & Business Development
• Performance and Quality Improvement
• Program Development/Curriculum/Adult Education
SELECTED ACCOMPLISHMENTS
Change Management/Sales & Business Development
• Reduced costs, increased revenues and significantly improved patient satisfaction and
safety through the design and implementation of several Utilization/Case Management
Programs both in Canada and the United States
• Reduced length of stay (LOS) and improved clinical outcomes by ensuring that
evidenced-based quality care was provided through the design, development and
implementation of Interdisciplinary Team approach to managing care both in Canada and in
the United States
• Increased annual revenues with potential annual growth through the development of a
Preferred Accommodation Recovery Policy and Program
• Reduced cancellation of surgeries by 42% within first quarter; eliminated back-up in the
Emergency Room through re-design of the Daycare and Operating Room slate and
implementing a critical warning system to enhanced patient flow
• Launched a value-added brokerage corporation that supported business consulting needs
for major corporations; personally recruited 110 professional consultants diversely educated
and talented to support brokerage business needs
• Increased market share within my designated territory two fold as an Account Specialist;
offered wound care consultation for effective wound management and healing
• Ensured the seamless flow of patients as after- hours Clinical, Operations and
Administrative Manager through efficient alignment of staffing resources; timely decisions to
enhance bed utilization/flow; provided leadership for site quality, risk management activities
and media related issues/concerns
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2. LUCILLE M AUNGER MBA, BSC.N, RN
lucilleaunger@gmail.com | 604-602-9446
• Met Case Management staffing educational needs by developing and implementing a set of
comprehensive educational workshops composed of the top 5 DRG’s (Diagnosis-Related
Group) such as Sepsis, Heart Failure, Wound Care, Urinary Tract Infections and Pneumonia
• Transitioned an existing management structure to reflect the needs of the organization
though effective needs assessment and communication strategies; building support and
buy-in focusing on meeting the goals of the organization
• Motivated and influenced action through persuasion and or education such as the use of
statistics to drive change and behavior
• As Chair of the Utilization Committee, liaised with Leadership Team, Hospital Department
Heads, Nursing, Social Work, Physicians and other Utilization Committee members to
create working teams that ensured standards were met, tools, policies and procedures were
developed such as admission criteria, ALC documentation, late discharge reporting and
many other initiatives that supported patient safety goals and met other quality measures
Performance & Quality Improvement
• Collaborated within teams to explore new innovative possibilities such as the introduction of
Interdisciplinary Team approach for managing patient care to achieve desired patient
outcomes and reduce costs
• Generated revenue possibilities that supported facility financial goals such as a recovery
program for Preferred Accommodation
• Created positive working environments for staff by initiating monthly staff meetings to ensure
employee concerns were addressed and to provide updated information as needed
• Recognized and addressed Risk Management concerns for Disability Students in hospital
settings where both patient and student safety could be compromised
• As part of a Process Improvement team, wrote, updated, and implemented operational
policies and procedures resulting in clear, easily understood and consistently applied
policies, procedures and guidelines; audited charts for Core Measures and reported results
• Developed comprehensive, evidenced-based learning modules that met the learning needs
for Case Managers and supported their decision-making abilities
Program & Curriculum Development/Adult Education
• Developed, launched and taught the first Leadership &Management Course which was
widely accepted and implemented within the B.Sc.N. Program
• Enhanced patient care outcomes and reduced costs by designing, developing and launching
Interdisciplinary Team approach to managing care both in Canada and the United States
• Development of a comprehensive Case Management Competency document tool for
performance review purposes and to determine learning needs of staff
• Supported the delivery of quality patient care by reviewing pertinent data obtained through
investigative procedures and by other members of the health care team including medical
history, progress notes, consultation reports, lab reports, x-rays etc. and incorporated these
findings into the patient care plan to expedite either admission, transfer or discharge of
patients through the Emergency Room
PROFESSIONAL EXPERIENCE
2 | 4 Lucille Aunger MBA, BSc.N, RN

3. LUCILLE M AUNGER MBA, BSC.N, RN
lucilleaunger@gmail.com | 604-602-9446
Healthcare Management Consultant, ALC Healthcare Network Inc, CA, USA
Nurse Educator, Langara College School of Nursing, School of Nursing, Vancouver, BC, Canada
Project Manager, Performance Improvement, Scripps Memorial Hospital, La Jolla, CA, USA
Director of Nursing, Medical Services, Telemetry & Oncology, San Diego, CA, USA
Software Product Consultant, Electronic Patient Record, HealthVision Corporation, BC, Canada
Director, Utilization Management & Admissions, St. Mary’s Hospital, New Westminster, BC, Canada
Director, Utilization Management, Maple Ridge Hospital, Maple Ridge, BC, Canada
Principal & Lead Consultant, Interim Management Services, Inc., Vancouver, BC, Canada
Account Specialist & Wound Care Specialist, Hillenbrand Industries, Inc., Vancouver, BC, Canada
EDUCATION
Greenbelt in Lean for Healthcare, Ontario Hospital Association (OHA), Toronto, Canada Master
of Business Administration (MBA), City University, Bellevue, WA, USA
Graduate Certificate Leadership, City University, Bellevue, WA, USA
Bachelor of Science in Nursing (BSc. N.), University of British Columbia, Vancouver, BC, Canada
Case Management Certificate, Whittier, CA, USA
Creative Leadership, Royal Roads University, Victoria, BC, Canada
PROFESSIONAL DEVELOPMENT
Change Management/Sales & Business Development
• 5S Lean Project, St Paul’s Hospital, Vancouver, BC, Canada
• Patient Safety Survey, Providence Healthcare, Vancouver, BC, Canada
• Communicating with Patients after Adverse Events, IHI, USA
• Root Cause and Systems Analysis, IHI, USA
• Root Cause Analysis Certificate, St. Paul’s Hospital, Vancouver, BC, Canada
• So You Want To Be a Leader in Health Care, IHI, USA
• Teamwork & Communication, IHI, USA
• Building Leadership Capacity, City University, USA
• Evidence-Based Nursing Practice, Nursing Executive Center, USA
• Professional Selling Skills Series--1, 11 and 111
Performance and Quality Improvement
• The Model for Improvement: Your Engine for Change, IHI, USA
• Measuring for Improvement, IHI, USA
• Fundamentals of Improvement, IHI, USA
• How Quality Improvement Works in Real Health Care Setting, IHI, USA
• The Human Side of Quality Improvement, IHI, USA
• Level 100 Tools, IHI, USA
• Introduction to Patient Safety, IHI, USA
• Improving Patient Safety by Taking Systems Seriously, IHI, USA
• Human Factors and Safety, IHI, USA
3 | 4 Lucille Aunger MBA, BSc.N, RN

4. LUCILLE M AUNGER MBA, BSC.N, RN
lucilleaunger@gmail.com | 604-602-9446
• Fundamentals of Patient Safety, IHI, USA
• Cost Discipline, Health Leadership Academy, National City USA
• Patient Safety, Health Leadership Academy, National City, USA
• Managed Care, Homestead Schools, USA
Program Development/Curriculum/Adult Education
• Instructional Workshop, Vancouver, BC, Canada
• BC Biolibrary Workshop, Vancouver, BC, Canada
• RN Upgrade, Kwantlen University, Surrey, BC, Canada
• ACLS Certification, Nurses Educational Opportunities, USA
• NCLEX-RN Exam USA
PROFESSIONAL ASSOCIATIONS
Member, College of Registered Nurses of British Columbia, Canada, Licensed RN
Member, Canadian Nurses Association (CNA), Canada
Member, Agency for Healthcare Research & Quality (AHRQ)
Member, California State Board of Nursing, USA, Licensed RN
4 | 4 Lucille Aunger MBA, BSc.N, RN