This document provides a summary of Lori A. Coyle's experience and qualifications. She has over 20 years of experience in executive management, healthcare administration, and legal counsel roles. Her experience includes positions as Executive Director, Director, Practice Administrator, Vice President, and In-House Counsel at various healthcare organizations. She has a strong background in strategic planning, operations management, financial management, and human resources.

1. LORI A. COYLE, ESQ.,
4017 ROBINHOOD LANE, TOLEDO, OHIO 43623
419-460-7990 ▪ loricoyle1961@gmail.com
EXECUTIVE MANAGEMENT
Exceptional Ability to Harmoniously Implement Streamlined Operations & Change Management Strategies to
Create Strong Effective Teams & Positive Work Environments
Highly accomplished, versatile and respected professional presenting with over 20 years’ extensive
accomplishments within diverse environments utilizing exemplary management, analytical, organizational, and
people skills. History of accepting full accountability for divisional direction and strategic management,
development of new services and operations, and revenue performance and enhancement strategies. Dynamic
leader, consistently achieves outstanding results in challenging environments while building and maintaining
strong, loyal relations with both clients and colleagues. Moves and relates effortlessly across all levels of
management.
Core Strengths:
o Financial & Strategic Management
o Operational Design
o Organizational Performance & Productivity
o Continuous Process Improvement
o Conflict & Workplace Resolution
o Recruitment
o Coaching & Mentoring
o Total Quality Management
o Performance Management
o Outstanding Communication Skills
Experience
ENT Physicians Inc. December 2012 - Present
Executive Director
Ensure delivery of quality, cost effective patient care within a family-centered care environment by coordinating
and participating in service-based and cross-functional performance improvement activities; Monitoring the
resolution and escalation of patient/family issues and coordinate special service recovery efforts; Budget for and
plan to realize expected levels of professional fee and technical revenue; account for and routinely report on status
and changes in revenue; generate action plans to address financial issues; Monitor operation of a budget-sensitive
service model, including departmental staffing requirements and productivity levels; Skilled in all aspects of
recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness;
Managing billing/coding compliance; Facilitate all reporting requirements for governing and regulatory bodies;
Direct day-to-day operational activities; Provide structured feedback for each staff member through yearly
development plans and informal and formal follow-up; Responsible for all areas of human resources, operations
including patient coordination and liaison, insurance administration, supervision of all clinicians and all staffing
levels, payroll.
Key Achievements:
Achieved positive cohesive culture across all levels of staff through proactive management style, and improved
communication, service standards, staff focus and accountability. Diverted investigative audit through
development of new budget, reorganization of financial reporting systems and identification of accurate and
timely information. Opened a new location which included construction advisement, ordering all equipment,
staffing, training and organizing grand opening.

2. Lori A. Coyle, Esq., Page 2
ProMedica Health System May 2009 – December 2012
Director, ProMedica Cancer Institute
Developed and implemented multidisciplinary teams; Developed and Implemented the Survivorship Support and
Resource programs; Spearheaded “Look Good Feel Better” program in conjunction with iS Skincare; Developed
and Implemented Skin Cancer line of services; Facilitated workflows that ensured cancer patients received
necessary support; Managed billing and coding compliance; Facilitated all reporting requirements for governing
and regulatory bodies; Directed day-to-day operational activities; Ensured organization performance and
productivity; Staff coaching and mentoring; Implemented Process Improvement strategies for operational system
and service performance; Implemented HR strategies; Developed and Managed policies and procedure
compliance; Developed strategic and business plans; Reported to Board of Directors.
Key Achievements:
o Achieved positive cohesive culture across all levels of staff through proactive management style, and
improved communication, service standards, staff focus and accountability.
o Diverted investigative audit and threatened loss of accreditation through development of new budget,
reorganization of financial reporting systems and identification of accurate and timely information.
Haematology-Oncology Associates of Ohio & Michigan (HOA Cancer Center) July 12, 2004 to May 2010
Practice Administrator
Charged with operational leadership and execution of corporate direction and revenue performance strategies.
Personally providing forward-thinking HR solutions and performance management training.
Led and motivated team of 35 providing HR solutions to corporate and community clients; Designed and
facilitated training programs and ensured high degree of training competency; Conducted performance
evaluations and developed internal quality management systems; Developed and Implemented Physician
Recruiting and Marketing; Directed and Managed Physician Contracting and Third Party Payor Contracting;
Facilitated workflows that ensured cancer patients received necessary support thru Patient Advocacy; Managed
billing and coding compliance; Facilitated all reporting requirements for governing and regulatory bodies;
Directed day-to-day operational activities; Ensured organization performance and productivity; Staff coaching
and mentoring; Implemented Process Improvement strategies for operational system and service performance;
Implemented HR strategies; Developed and Managed policies and procedure compliance; Developed strategic
and business plans;
Key Achievements:
o Improved overall revenue through proactive execution of broad ranging performance strategies, and
cohesion of staff into strong, effective, motivated teams.
o Dramatically reversed low morale and poor customer service, to achieve highly motivated management
and staff who enthusiastically embraced all change management strategies.
o Successfully overturned Michigan law taxing the physician/cancer center as the end user of the
oncology drugs.
HPK Consulting, Inc. January 18, 2006 to present
Shareholder, Vice President
Providing effective healthcare consulting services; specializing in problem solving, generating opportunities, and
creating measurable results for clients by focusing on: Patient access; Quality of Care; Efficient delivery of
services; Communication; Cost-effective patient care; Employee/Physician relationships; Revenue expansion; and
Patient safety

3. Lori A. Coyle, Esq., Page 3
Northwest Ohio Specialists Cooperative, LLC July 12, 2004 to December 31, 2005
In-house counsel
Provided guidance regarding all reporting requirements for governing and regulatory bodies; Advised executive
management on optimal resolution of all legal issues arising in daily business activities. Comprehensively dealt
with all such issues; Appear on behalf of the Physicians at court proceedings; Draft and review all potential
contracts; Negotiated contract modifications with teaming partners and subcontractors; Revised and developed
company policies and procedures; Trained managers on proper implementation of company policies; Conferred
with employees to resolve questions, conflicts, and issues related to Cooperative’s policy; Worked with teaming
partners and company management to draft and submit proposals for government and commercial business;
Negotiated employment compensation packages with high-level company management; Other tasks as requested
by the CEO and other members of the executive staff.
Rohrabacher’s Light Cron & Trimble Co., L.P.A. February 16, 2001 to July
12, 2004
Of Counsel
Attorney July 13, 2004 – January 2014
Represented physicians and other medical professionals in medical malpractice actions; Negotiated settlements
and communicated progress to insurance companies up to and including settlement; Conducted case management
procedures, including discovery and depositions; Counseled clients on matters pertaining to professional liability,
healthcare and corporate law, commercial and pharmaceutical litigation, and the appellate process.
Coyle & Westfall, L.L.P., August 1, 1999- February 15, 2001
Attorney
Practice Areas: Health care, workers-compensation and civil litigation.
Represented physicians and other medical professionals in medical malpractice actions; Negotiated settlements
and communicated progress to insurance companies up to and including settlement; Conducted case management
procedures, including discovery and depositions; Counseled clients on matters pertaining to professional liability,
healthcare and corporate law, commercial and pharmaceutical litigation, and the appellate process.
Private Law Practice, Sept.1998 - July 31, 1999
Attorney
Practice Areas: Health care, workers-compensation and civil litigation.
Represented physicians and other medical professionals in medical malpractice actions; Negotiated settlements
and communicated progress to insurance companies up to and including settlement; Conducted case management
procedures, including discovery and depositions; Counseled clients on matters pertaining to professional liability,
healthcare and corporate law, commercial and pharmaceutical litigation, and the appellate process.
Gallon & Takacs Co. L.P.A. May 1998 - Sept. 1998
Attorney
Practice Areas: Workers’ compensation
Represented physicians and other medical professionals in medical malpractice actions; Negotiated settlements
and communicated progress to insurance companies up to and including settlement; Conducted case management
procedures, including discovery and depositions; Counseled clients on matters pertaining to professional liability,
healthcare and corporate law, commercial and pharmaceutical litigation, and the appellate process.
Gallon & Takacs Co., L.P.A. November 1997- May 1998
Law Clerk
Duties: Provided necessary researches and drafts of appellate briefs and various court motions; Provided proper
researches in preparing various memorandums on the judicial services; Provided necessary assistance in case
management developments; Documented production, interrogatories: Interviewed and assisted clients.

4. Lori A. Coyle, Esq., Page 4
Medaphis Corporation February 1995- June 1995
Marketing Representative for Consulting Radiologists Corp.
Studied company products and services to create unique ideas for marketing; Met with designers and other
marketing representatives to create viable marketing options; Researched sales trends to determine the success or
failure of marketing for specific services; Designed company and product logos slogans etc.; Drafted and
presented reports of marketing strategies, business planning and physician relations and their success.
The Toledo Hospital September 1984- February 1995
Licensed, Registered Radiologic Technologist.
Responsible for patient care/exams, supervisory duties, coordination and integration of services within and with
other departments and education of radiation physics to hospital personnel. Operated computerized axial
tomography (CT) Magnetic resonance imaging (MRI) Fluoroscopy and Digital mammography technologies.
Put patients at ease by explaining what to expect during the procedure. Took brief medical history’s. Positioned
patients on the equipment. Ensured clear pictures for physicians reducing the incidents of having to redo the
procedure resulting in cost savings and less stress for patients.
St. Vincent Mercy Medical Center Summer 1994
Intern to the Vice President Women and Children's Services. Responsible for the research and drafting of a care
plan for shorter hospital stays and its impact on the obstetrical staff and their patients.
Education
UNIVERSITY OF TOLEDO COLLEGE OF LAW, Toledo, Ohio
Juris Doctor December 1997
Admitted to Ohio Bar May 11, 1998
ACTIVITIES: Certified by the Supreme Court of Ohio in Mediation, Ohio Student Bar Association, American
Bar Association, Toledo Women’s Bar Association, Women’s Law Student Association, Secretary 1996-97,
Health Care Law Student Association, Curriculum Chair 1996-97, Delta Theta Phi, Initiation Chair 1996-97,
Governing Board, College of Law 1996-97.
UNIVERSITY OF TOLEDO, Toledo, Ohio
Bachelor of Science, March 1995
Major: Institutional Health Care Administration
Fellowship degree with The Toledo Hospital School of Radiology, September, 1986
PROFESSIONAL AFFILIATIONS
Associate member of the American Inns of Court, Morrision R. Waite Chapter, Toledo Women’s Bar Assn.;
President 2001 -2002, Member Toledo Bar Assn.; CLE Committee, Lawyer/Doctor Committee; Chair CLE/CME
Programs 2002 - 2003, Ohio State Bar Assn.; Health Care Law; Chair Legislative Committee and Worker’s
Compensation sections, American Health Lawyers Assn.; Fraud and Abuse Section Member, American Bar
Assn.; Health Law and Anti-Trust Sections; State Bar of Michigan;
Previous: Michigan Society of Hematology and Oncology; Association of Community Cancer Centers;
Government Affairs Committee, Bedford Business Association, Monroe Chamber of Commerce.
ADMITTED TO PRACTICE
Supreme Court of Ohio, May 1998
U.S. District Court for the Northern District of Ohio, May 2000
Supreme Court of the United States, May 2001
Supreme Court of the State of Michigan, September 2003

5. Lori A. Coyle, Esq., Page 5
SCHOLARLY ACTIVITIES
PUBLICATIONS
Coyle, L., The implementation of the Medicare Modernization Act (“MMA”), Oncologistics Magazine, First
Quarter, 2005
Coyle, L. and Kurt, T., Attorneys: Are You Ready for HIPAA? Toledo Bar Association Newsletter, February 2003
Coyle, L. and Kurt, T., Informed Consent, Healthy Living News, February 2003
Coyle, L. and Kurt, T., Here Comes HIPAA, Healthy Living News, December 2002
Coyle, L. and Knoblauch, D., Medical Malpractice and Tort Reform: Is There a Crisis? Toledo Bar Association
Newsletter, October 2002
INSTRUCTOR
Mercy College of Northwest Ohio
Health Care Law and Ethics
Summer 2006
PRESENTATIONS AND SPEAKING ENGAGEMENTS
About Depositions
 W.W. Knight Family Practice Residency Program, June, 1999
 W.W. Knight Family Practice Residency Program, April 30, 2003
Confidentiality of Medical Records
Lorman Education Services, Cleveland, Ohio, March 7, 2000
Office of Inspector General Final Compliance Program Guidance for Individual and Small Group Physician
Practices, released October 5, 2000
 Lorman Education Services, Toledo Ohio, December 15, 2000
 Mercy Memorial Hospital, Monroe, Michigan, February 13, 2001
 Michigan State Medical Society, Troy Michigan, August 8, 2001
Medical Records and Medical Releases: Recent Developments
Toledo Bar Association, "Advanced Workers' Compensation Seminar," June 8, 2001
Confidentiality of Medical Records
Northwest Ohio Specialists Office Managers, July 27, 2001
Northwest Ohio Specialists Office Managers, August 15, 2001
HIPAA Compliance - Understanding and Implementing the Security and Privacy Regulations
 Northwest Ohio Specialists Office Managers, March 6, 2002
 Lorman Education Services, Toledo, Ohio, March 19, 2002
 Mercy Memorial Hospital, Monroe, MI., (office staff) March 2002
Contract Negotiations for the Physician
W.W. Knight Family Practice Residency Program, April, 15, 2002
Death Certificates
W.W. Knight Family Practice Residency Program, July 12, 2002

6. Lori A. Coyle, Esq., Page 6
HIPAA: It's Really Not That Bad
 St. Charles Hospital (medical staff), September 17, 2002
 Mercy Memorial Hospital Monroe, MI., (office staff) October 2, 2002 and October 3, 2002
 St. Charles Hospital (office staff), October 25, 2002
 St. Luke's Hospital (medical staff), January 7, 2003
 St. Luke's Hospital (office staff), February 12, 2003 and February 13, 2003
Dynamics of Health Care in North West Ohio
Ohio Society of Accountants, Toledo Chapter, November 26, 2002
The HIPAA Privacy Compliance Date is Two Weeks Away. Now What?
Lorman Education Services, March 28, 2003
COMMUNITY SERVICE
Board Member, Mom’s House of Toledo, Inc., January, 2002 - 2004
St. Charles Mercy Hospital Ethics Committee – 2002 – 2004
Plumbers and Pipefitters Local 50 Health and Welfare Board of Trustee – 2002 - 2010
Lake LeAnn Property Owners Association, September 2003 – June 2013; President 2007 – 2009.
References
Available Upon Request