Work is something you do, not a place you go: flexible working means creating a a workplace model that enables communication and collaboration regardless of location or device.Done well, flexible working creates sustainable competitive advantage in the form of top talent retention and a reduction in the fixed-cost for property.

1. Enabling Productive
“Flexi Working”
1

2. An End-to-end Challenge
Functionality Serviceability
TECHNOLOGY
Reliability Performance
Attitudes Community
CULTURE
Visibility Development
Measurement Management
PROCESS Occupational
Motivation
Health
Fundamental shift to an outcomes-based culture
Work is something you do, not a place you go
Flexible working … disassociation of job from location
2

3. Drivers & Approaches
IT Human Resources Property
Self-Productivity Workforce Passive workplace Active workplace
Retention Optimisation Optimisation
Complimentary to full Flexible working Privacy & focus option Mandated, invested
office facilities capability in shared workplaces office extension / DR
(ie. hot desking)
3

4. How We Got Here?
Remote Access Hot Desking Flexi-working
Extended
Workplace
Property Workplace
Optimisation
Optimisation
Formal, effective
Human
Flexible
Resources Workplaces
Strategic
Information Worker
Objectives
Technology Mobility
Alignment
4

5. Flexible Working Is Not Remote Access
Non-Mobile Casual Semi-Mobile Highly Mobile Multi-Location
Static Day Extender Office-Office Roadwarrior Teleworker
On Site Home or About Various Sites Everywhere On Site or Home
Occasional Use Routine Routine > 1 day/wk
Remote Access Hot Desks Remote Access Telework
Solution Experience Business
Homogenous Seamless Objective
Simple Flexible Equipped
Deterministic Accommodating Enabled
Robust Inclusive Empowered
5

6. The Tools That Flexi-workers Need
On-Site Teams
Face-to- Meeting White Apps Repository Email Voice Local
Face Rooms boards Network
Distributed Teams
Face-to- Meeting White Apps Repository Email Voice Audio Video Screen Presence IM Expertise Collaboration Local Inter-Site
Face Rooms boards Conference Share Tools Network Network
Remote Workers
Apps Repository Email Voice Audio Video Screen Presence IM Expertise Collaboration Local Secure Mobility
Conference Share Tools Network Access Enablement
Local Basic Virtual
Connectivity
Collaboration Communication Collaboration
6

7. Key Technologies
Secure Mobility Applications
Access
Connectivity for Enablement
Installation,
Configuration
& Support
Video Presence Sharing Tools
Collaboration for Productivity and Effectiveness
7

8. Collaboration is Critical
8

9. Broad Solution Sets
Broadband Security Device Application Collaboration
Wired / less Cloud (None) Private Cloud Soft Client
Private VPN Client BYOD Local (Personal) Handset
Reimbursed Appliance COPE Local (Corporate) Terminal
Corporate Terminal VDI / VXI Independent
1 2 3 4 5
Private Corporate ? / BYOD
9

10. Best Practice Perspective
Collaboration
Toolset / Strategy
Voice Email Presence IM Video Collaboration Expertise
Tools
UC Apps
Customer
Laptop User Virtual Desktop User
with
VDI Backpack
Broadband Appliance Wifi Phone Voice Video Apps Installed Managed Chair
10

11. Anticipated Experience
Same workflow / productivity capability
Video Presence Collaboration Video Presence Collaboration
Tools Tools
Same number & profile
Extension
Mobility
Same wireless network details
Seamless Association
Home Always-on access to Corporate Network Home
No special setups / login / adapters / cables
Remote Workspace Touchdown Station
11

12. Top Flexi-working Tips
Clarify your drivers, objectives and
outcomes
Identify ‘Teleworkable’ functions
Determine capability & self-sufficiency of
users [= Support]
Align required the business experience to
solution sets
Protect sustained employee engagement
Collaboration Everywhere.
Teleworkers are team members too
Flexible Working > Teleworking > Remote Access
12