Course description and agenda LivePerson enables the creation of innovative applications designed to enhance and extend the functionality of your LivePerson solution, as well as cooperate with partners worldwide. In this session we will demonstrate the LivePerson API offerings, the development process and quick overview of CHAT API and its basic usage. You will also have an opportunity to ask questions relevant to your business. Host: Nitay Bartal Date: July 17, 2014 Time: 11:00 AM - 12:00 PM EST Duration: 60 minutes Agenda: - Leveraging LivePerson APIs to your benefit - Overview of LivePerson API offerings - Introduction to LivePerson Developers Network - Overview of the Development process - Tools and best practices - Helpful tips and tricks - Q&A

1. Support Office Hours
LivePerson APIs
Nitay Bartal | Support | Tier 3 | Technical Leader
July 2014

2. Connection Before Content
Presenter: Nitay Bartal
• Two years with LivePerson at Tier3
• QA, Integration Eng. & Developer
• Mainly handles API and Mobile
• Happily married + 1
• Intelligence officer (LT.) – Israeli Navy (Reserve)

3. Connection Before Content
Our Team: Support Tier3
• Support engineers based in IL and US
• Work with LivePerson customers on resolving complex issues
• Work closely with R&D and backend engineers
2

4. Agenda
1. Benefits of LivePerson APIs
2. LivePerson API offerings
3. LivePerson for developers
4. Demo
5. Q&A
3

5. Intelligence
Data
Infrastructure
Monitoring
Intelligence Engagement
Interaction
APIs and developers tools
LivePersonplatformApps. VoiceChat Content OtherMobile Social
API Overview
4

6. LivePerson chat
window
LivePerson Agent
Console
Visitors LP monitor tag
Agents LP server
Web page
Rules
Visitor attributes
and activity
Visitor attributes and
activity
Chat
LivePerson Overview
5

7. 6
Engage
Beyond
Chat
Engage
Anywhere
Leverage
external
data
sources
Increase
Agent
Productivity
Benefits of LivePerson APIs

8. LivePerson API Offerings
7

9. • Engage Anywhere
• Mobile devices
• Web Applications
• Embedded Chat
• Customized visitor UI
• Enriching chat experience
Chat API (JavaScript)
8

10. Chat API (REST)
• Chat from your desktop application
• Proxy solution for mobile chat implementation
• SMS to chat solution
9

11. Engagement SDK
Enhanced
Engagement
Enhance
Agent
Productivity
Engagement
Beyond Chat
10

12. Engagement SDK Demo
11

13. Visit API (REST )
Intelligent Targeting
Monitoring from an application
Leverage external data sources
12

14. Visit API Demo
13

15. Agent API (REST )
Virtual Agent Implementation
Embedded agent chat consoles /
Integrated support cockpit / Agent
application
14

16. CRM
Agent API
Agent chat applications
LP Chat
services
Visitor
Virtual agent app.
Agent API
The Virtual Agent
15

17. Live Demo
16

18. What did we see?
Installing application on the live account
Asking for a Live key
Requesting API assistance
Developing your application
Creating & installing a key
Opening account
Registering to the community
17

19. Questions
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