Managing Conflict Through Various Approaches

CONFLICT 1 While encouraging lively discussion, it can create acrimony. Interpersonal conflict may come from a clash of opinion, of interpretation, or a dispute about the facts. ,[object Object],[object Object],[object Object],[object Object]

CONFLICT 2 Sources of organizational conflict Organizational Conflict Incompatible Cultures Scarce Resources Incompatible Time Horizons Incompatible Goals Status Inconsistency Overlapping Authority Inequitable Rewards Task Dependency

CONFLICT 3 Typical stages in a conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CONFLICT 4 Here are some simple techniques to resolve conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CONFLICT 5 3 common approaches to conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CONFLICT 6 2 better ways to resolve conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Assertiveness Low High Compete Collaborate Compromise Accommodate Avoid CONFLICT 7 Cooperation Low High

CONFLICT 8 Team members often stereotype other styles at their worst, framing them negatively in terms of their own values COLLABORATOR AVOIDER COMPROMISER ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CONFLICT 9 Positive Intentions and Values of Conflict Styles Adapted from K. W. Thomas and G. F. Thomas, Introduction to Conflict and Teams Competers Advocate strong positions that have merit Value conviction, candor, courage, action, force Collaborators Seek win-win solutions Value innovation, analysis, openness, learning, consensus, feedback Compromisers Provide balance Value moderation, pragmatism, reciprocity, exchange, bargaining Avoiders Manage time costs Value personal time & energy, prudence, agreement, neutrality Accommodators Build goodwill & cohesion Value support, generosity, conformity, harmony & peace

CONFLICT 10 When each style is appropriate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CONFLICT 11 Management of Differences Inventory (MoDI) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CONFLICT 12 9 Strategic Styles Highly Assertive Style 3 Compete Style 6 Bargain Style 9 Collaborate Moderately Assertive Style 2 Persuade Style 5 Compromise Style 8 Empower Unassertive Style 1 Avoid Style 4 Engage Style 7 Accommodate Uncooperative Moderately Cooperative Highly Cooperative

CONFLICT 13 4 behavioral blocks to managing conflict 1. Rigid Too committed, hard to give in Don’t like changing my mind Neglect others’ opinions Won’t admit I’m wrong 2. Irresolute Don’t interrupt others Tend to yield my position Others often neglect my views Don’t oppose team consensus 3. Intrusive Tend to take charge Over-defend my position My way is best Always want to get involved 4. Aloof Avoid confrontation Prefer to delegate Stay calm, don’t show emotion Prefer logic to persuasion

CONFLICT 14 Here is a 4 step method for dealing with conflict 1. Diagnose Clarify critical issues Identify stakeholders Assess sources of conflict 2. Plan Recognise your styles Minimise blocks Plan your strategy 4. Implement Carry out the plan Evaluate outcomes Follow up 3. Prepare Problem-solve Practise

CONFLICT 15 4 strategic ground rules for managing conflict When dealing with other stakeholders on a specific issue, assess the likelihood that your views, compared to alternatives, will ,[object Object],[object Object],[object Object],[object Object]

Managing Conflict Through Various Approaches

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Managing Conflict Through Various Approaches