Following the launch of Towards Maturity’s new research (http://www.towardsmaturity.org/article/2013/12/12/towards-maturity-legal-benchmark-2013/) into innovative learning for the legal sector, we ran a webinar to explore the findings in conjunction with our partner Commelius. You can download the full research report in the url above. In the webinar session we take a closer look at the following themes: • Supporting 21st Century Legal firms • Benchmarking in the legal sector - how we can learn from each other • Challenges to change • Case study with Clifford Chance - a closer look at their award winning video programme to capture and share great practice • 5 tips for delivering 21st century learning in legal firms

1. 21st century learning for 21st
century law firms
@lauraoverton
#bethebest13
Sponsored by:
@commelius

2. Discussing the findings of a new Towards Maturity Learning Benchmark Study with 22
global legal firms – 21st Century Learning for 21st Century Legal Firms
Insert picture
of Kevin plus
Clifford
chance logo
With Laura Overton, Managing Director
lauraoverton
And Kevin Bell, e-learning Manager
#bethebest13

3. Agenda
Supporting 21st century legal firms
Benchmarking in the legal sector
Challenges to change
Case study with Clifford Chance
5 tips for delivering 21st century learning
Becoming a 21st Century legal l&D team
lauraoverton
#bethebest13

4. Supporting 21st century legal firms
Benchmarking in the legal sector
Challenges to change
Case study with Clifford Chance
5 tips for delivering 21st century learning
Becoming a 21st Century legal l&D team
SUPPORTING 21ST CENTURY
LEGAL FIRMS
lauraoverton
#bethebest13

5. What words best
describe the
characteristics of
successful legal
firms?
lauraoverton
#bethebest13

6. What words best describe the
characteristics of successful legal firms?
Technology is underpinning change in today’s legal firms
lauraoverton
#bethebest13

7. Technology is also driving change in
today’s legal learning
85%
are planning
to allocate additional
budget to learning
technologies
100% of legal L&D want
technology to help them
1.Increase learning access and flexibility
2.Develop a better qualified workforce
3.Increase on the job productivity
4.Improve staff satisfaction to aid retention
and motivation
5.Provide a faster response to changing
business conditions
6.Increase the on-going sharing of good
practice
7.Improve talent/performance
management
8.Achieve greater consistency of learning
experience
9.Increase volume of
learning
looking to
#bethebest13
extend learning
7
to customers
7
33%
lauraoverton

8. Learning Technology used in today’s legal
firms
90%
e-content
81% LMS
71%
live online learning
lauraoverton
67% mobile
30% cloud
#bethebest13

9. Socially Savvy Sector
93%
Provide
access to
social media
lauraoverton
However fewer
than 30% are
using social
communities to
support learning
#bethebest13
9
9

10. Legal
firms are
missing
their
targets
for
change
Fewer than 3 in 10 are reporting that they are developing a better qualified workforce or
lauraoverton
#bethebest13
responding faster to changing business conditions. Only 1 in 5 report that they are
10
increasing the sharing of good practice. So how do we get there faster?
10

11. Supporting 21st century legal firms
Benchmarking in the legal sector
Challenges to change
Case study with Clifford Chance
5 tips for delivering 21st century learning
The art of the possible
Becoming a 21st Century legal l&D team
Comparing legal firms with others in the 2013-14-Towards Maturity
Benchmark Study www.towardsmaturity.org/2013benchmark
BENCHMARKING IN THE
LEGAL SECTOR
lauraoverton
#bethebest13

12. What can we expect from learning
innovation done well?
Whilst improving efficiency:
12% reduction in time to
competency
Adding value:
14% improvement in productivity
19% improvement in staff
22% reduction in learning delivery
time
17% reduction in cost
engagement
9% improvement in attrition rates
Very few legal firms can quantify the benefits they are achieving with learning technologies
lauraoverton
#bethebest13
but over 1300 companies have been able to in the last 3 years- these are conservative
averages reported from the 2013-14 Towards Maturity Benchmark Study

13. Top Learning Companies
TM Index
More Results
Productivity
Agility
Efficiency
lauraoverton
#bethebest13

14. Working towards 21st century
learning provision
Strengths
Alignment
Weaknesses
Learning design
Empowering
individuals
Facilitating
collaboration
Work culture
Demonstrating
value
lauraoverton
#bethebest13

15. Supporting 21st century legal firms
Benchmarking in the legal sector
Challenges to change
Case study with Clifford Chance
5 tips for delivering 21st century learning
Becoming a 21st Century legal l&D team
CHALLENGES TO CHANGE
lauraoverton
@Commelius
#bethebest13
vicky.jones@commelius.com

16. What challenges are
you currently facing
in learning and talent
development?
lauraoverton
#bethebest13

17. What are the challenges for the legal
sector?
L&D staff lack the necessary technical skills to
create content in-house
61%
L&D staff lack instructional design skills
61%
Cost of set-up, development and maintenance
57%
Learner ICT skills
Reluctance by line managers to encourage new
57%
ways of learning
Reluctance by senior managers to use online
54%
materials
L&D staff lack knowledge about the potential use
and
54% implementation of technology
0%
46%
lauraoverton
10% 20% 30% 40% 50% 60% 70% 80%
#bethebest13

18. Supporting 21st century legal firms
Benchmarking in the legal sector
Challenges to change
Case study with Clifford Chance
5 tips for delivering 21st century learning
Becoming a 21st Century legal l&D team
CASE STUDY FROM
CLIFFORD CHANCE
lauraoverton
#bethebest13

19. What are the challenges for
?
L&D staff lack the necessary technical skills to
create content in-house
61%
L&D staff lack instructional design skills
• Technical – accessing media
rich content around the globe
61%
Cost of set-up, development and maintenance
57%
• Embedding learning in the
workflow
Learner ICT skills
Reluctance by line managers to encourage new
57%
ways of learning
• Time
Reluctance by senior managers to use online
54%
materials
L&D staff lack knowledge about the potential use
and
54% implementation of technology
0%
46%
lauraoverton
10% 20% 30% 40% 50% 60% 70% 80%
#bethebest13

20. Using video to capture and
share effective practices
Whilst most law firms have systems in place to
capture legal knowhow, technical knowledge and
ability are only part of a successful lawyer’s skill set.
Up to now the tacit knowledge and experience has
been lost or only shared in small groups.
Clifford Chance are now using video to capture and
cascade that knowledge throughout the firm and is
breaking new ground in the delivery of legal
training.
lauraoverton
#bethebest13

21. Over 100 partners and senior lawyers were videoed.
Along with practical tips and best practice, they
captured both war stories and success stories.
The videos have reached over 6000 people in 24
countries and the programme has won an
Excellence in Learning and development prize at the
Law Society Excellence awards
• More details on page 16 of the 21st Century
Learning for 21st century legal firms report
lauraoverton
#bethebest13

22. Supporting 21st century legal firms
Benchmarking in the legal sector
Challenges to change
Case study with Clifford Chance
5 tips for delivering 21st century learning
Becoming a 21st Century legal l&D team
TOP TIPS FROM THE REPORT
lauraoverton
#bethebest13

23. Keep aligning to need
What does good look like?
And focus on that!
lauraoverton
#bethebest13

24. Communicate success
Eversheds: 4 simple questions
to help demonstrate value
• How much of this learning will you use?
• How successful will you be as a result?
• How quickly will you use this?
• How is this helping you reach your potential?
• Find out more on Eversheds success p 20 of
the 21st Century Learning for 21st century
legal firms report
lauraoverton
#bethebest13

25. eatively balance compliance and CPD
Don’t just apply technology to compliance training – top learning companies are #bethebest13
creative in design
lauraoverton
induction, leadership and many other business critical skills.

26. Find new ways of learning to support
new ways of working
Think…
Mobile
Global
lauraoverton
Social
Cloud
#bethebest13

27. How do you equip
your L&D team for
change?
lauraoverton
#bethebest13

28. Build the skills of your L&D team
lauraoverton
#bethebest13

29. Supporting 21st century legal firms
Benchmarking in the legal sector
Challenges to change
Case study with Clifford Chance
5 tips for delivering 21st century learning
Becoming a 21st Century legal l&D team
Becoming a 21st century L&D team
CONCLUSIONS
lauraoverton
#bethebest13

30. 21st century legal learning, is:
Global
Accelerating
Time efficient
Embedded in
workflow
lauraoverton
Sharing
Responsive
Flexible`
#bethebest13

31. NEXT STEPS
Only 14% of organisations use
benchmarking as a performance
improvement tool
lauraoverton
#bethebest13

32. Next Actions
Review your strategy
www.towardsmaturity.org/mybe
nchmark
Download the report
www.commelius.com/legalindustry-learning
Find more hints and tips at
www.commelius.com
lauraoverton
#bethebest13
32
32