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PHC
Summary
and
Volunteer
Training
2010
Supports Durham City and County’s
Goal to End Homelessness.
What is Project Homeless Connect
(PHC)?
 One-day: a community wide event
 One-stop: housing, support,
employment, and quality of life
resources
 One goal: ending homelessness
 City/ County led
 Consumer Centered
 Outcome Oriented
What’s Different about PHC?
 Hospitality: Consumers are
Welcomed Guests
 Immediacy: Same-day results for
Consumers and Volunteers
 Community: Voluntary Civic
Participation
 Partnership: Across Agencies and
Sectors
 Excellence: Rigorous Evaluation and
Improvement
TOTAL PHC Event Outcomes 2007-9
 TYP Signature community outreach event
 70% First time guests
 $5,000 from SunTrust Bank
 $6,000 Duke University School of Nursing
 11 families and 3 individuals obtained
housing w/ housing support from the
Durham Center and Housing for New Hope
 16 on-site job interviews, 1-hire
Project Homeless Connect
 AICPA lead corporate volunteer and t-shirt
sponsor
 640 volunteers x 8 hours= 5,120 hours
 “Best experience of their lives”
 705 clients x 4 service hours=2,820 service
contact hours
 900 DATA bus passes
 1,345 meals served
 75 accessed pro-bono legal services
 Mini PHC Events MLK Day of Service 2008
and 2010
Major Contributors 2007-9
 American Institute of Certified Public Accountants
 Durham Bulls Athletic Park
 Duke University School of Nursing
 NCCU Department of Social Work
 Homeless Services Providers: HNH, Rescue Mission,
Durham Interfaith Hospitality Network, UMD
 TROSA
 NC Baptist Convention Medical Bus
 Downtown YMCA
 County of Durham, Manager’s Office
 Durham Center
 DSS
 City of Durham, Manager’s Office
 Office of Economic and Workforce Development/Joblink
 Parks and Recreation Department
 Neighborhood Improvement Services
 Community Development
4th Annual Project
Homeless Connect
& Durham County
Stand Down
Thursday, October 7, 2010
Location: Durham Bulls
Athletic Park
Time: 10 am- 4pm
Future Project Homeless Connect
Goals
 Surpass the 1,000 guests
 Host 2 Events (Spring/Fall)
 More Corporate Sponsors/ Volunteers
 More employment opportunities
 More safe affordable permanent housing
options
 Combine efforts with VA Medical Center
 450+ all day volunteers
 More services for families-groceries,
showers, haircuts
 Music and fun!!!
PHC 2010 Needs
 Medical/Dental supplies
 Barbers and Beauticians
 New t-shirts, underwear, toiletries
for 450, giveaways
 450+ Volunteers
Arrival
 Parking is available on Jackie Robinson and
American Tobacco Parking Deck
 Ride the Downtown Connector for free
 Free Shuttle Service from 8:30 am- 5:30 pm
(DATA Bus Stops)
Budget Inn
2101 Holloway Street. Durham, NC 27703
 Urban Ministries (Bus Stop)
410 Liberty St. Durham NC 27701
 Rescue Mission of Durham (Bus Stop at
Grocery Store)
1201 E. Main St. Durham, NC 27701
 VA Medical Center (Bus Stop)
508 Fulton Street. Durham, NC 27705-3897
Volunteer Need to Know-Logistics
 T-shirts pick-up
 October 6, 2010 @DBAP from 1-4pm.
 Report to DBAP by 9am for Morning
Debrief
 Complete Photo Release/Confidentiality
 Check-in with area Captain
 Opening Ceremony begins at 10 am
Volunteer Tools
 Bring a pen
 Familiarize yourself
 PHC map & Service List
 Limited copies available on site
 Client Questionnaire (Complete entire
document)
 Passport (Reviewed at Exit)
 Lunch is served from 12-3p
The Flow for the Day:
 Step 1- Intake:
 Includes Registration and
Guest/Volunteer Match
 Volunteers are asked to remain with
their guest(s) for the duration of their
visit.
 The guest intake packet will include:
questionnaire, photo release, passport,
name tag, and client authorization form.
 Meal tickets for both the guest(s) and the
volunteer will be distributed at the match
point
The Flow for the Day:
Step 2 – The Services:
 Complete Intake Questionnaire and Establish
service priorities for the day.
 Service priorities are Veteran’s Affairs, Housing,
Employment, and Medical.
 If they are a Veteran, encourage them to begin at
the Veterans Area.
 When the guest arrives in an area, they will start
at the Triage table for that area.
 *** Please make sure that each provider you
visit documents all comments and actions
for your Guest in your Guest’s passport and
on their questionnaire. ***
The Flow for the Day:
Step 3 – Discharge / Exit Interview: (Quality Control)
 Submit all Guest forms (used for data analysis later).
Looking at the passport, the Discharge team member
helps the guest make arrangements to get to any
follow-up appointments and connects them to service
agencies that may be appropriate for their needs.
**Please explain to your guest the importance of their
passport to services and that it needs to be presented at
every follow-up appointment.**
Step 4 – Gift Bags:
 Each guest is given a “gift bag” that contains some
basic, necessary hygiene products like toothbrushes
and toothpaste, and various other items.
The Flow for the Day:
 Opening Ceremonies featuring the
Durham Divas
 Circles of Support Kick-Off at noon
 DJ on the stage from 10-4
 Live music from NCCU, Shaw Univ.,
and St. Augustine Univ. Choirs
 Performance by the Rose Dancers
 K-Ligg
REMINDERS
 Wear comfortable shoes! Dress appropriately for
the weather. PHC is an outdoor event. Rain or
shine.
 Bring water!
 It is not too late to recruit a friend.
 Safety
 To address issues of safety and behavioral health
crises, PHC has a HELP ZONE crisis resolution
team, as well as police personnel on site.
 Logistics
 The Project Homeless Connect Services will be
primarily on the 2nd floor Main Concourse. There
are additional services on the third floor, and
some located on Blackwell Street and at the
YMCA. Please review the service list and site
map for more information.
Guest Interaction:
 Treat guests with dignity
 Talk with them, not at them.
 Respect guest privacy
 When handling paperwork, do not
review it unless necessary
 Ask for help, if you need it.
 Do NOT promise services. Do
not say, “You will get …”
4th Annual Project
Homeless Connect
Thursday, October 7, 2010
Location: Durham Bulls
Athletic Park
Time: 10 am- 4pm
For More Information
www.durhamtenyearplan.com
Or Call
Lanea Foster 919.683.1185 x29

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4th Volunteer PHC PPT online

  • 2. Supports Durham City and County’s Goal to End Homelessness.
  • 3. What is Project Homeless Connect (PHC)?  One-day: a community wide event  One-stop: housing, support, employment, and quality of life resources  One goal: ending homelessness  City/ County led  Consumer Centered  Outcome Oriented
  • 4. What’s Different about PHC?  Hospitality: Consumers are Welcomed Guests  Immediacy: Same-day results for Consumers and Volunteers  Community: Voluntary Civic Participation  Partnership: Across Agencies and Sectors  Excellence: Rigorous Evaluation and Improvement
  • 5. TOTAL PHC Event Outcomes 2007-9  TYP Signature community outreach event  70% First time guests  $5,000 from SunTrust Bank  $6,000 Duke University School of Nursing  11 families and 3 individuals obtained housing w/ housing support from the Durham Center and Housing for New Hope  16 on-site job interviews, 1-hire
  • 6. Project Homeless Connect  AICPA lead corporate volunteer and t-shirt sponsor  640 volunteers x 8 hours= 5,120 hours  “Best experience of their lives”  705 clients x 4 service hours=2,820 service contact hours  900 DATA bus passes  1,345 meals served  75 accessed pro-bono legal services  Mini PHC Events MLK Day of Service 2008 and 2010
  • 7. Major Contributors 2007-9  American Institute of Certified Public Accountants  Durham Bulls Athletic Park  Duke University School of Nursing  NCCU Department of Social Work  Homeless Services Providers: HNH, Rescue Mission, Durham Interfaith Hospitality Network, UMD  TROSA  NC Baptist Convention Medical Bus  Downtown YMCA  County of Durham, Manager’s Office  Durham Center  DSS  City of Durham, Manager’s Office  Office of Economic and Workforce Development/Joblink  Parks and Recreation Department  Neighborhood Improvement Services  Community Development
  • 8. 4th Annual Project Homeless Connect & Durham County Stand Down Thursday, October 7, 2010 Location: Durham Bulls Athletic Park Time: 10 am- 4pm
  • 9. Future Project Homeless Connect Goals  Surpass the 1,000 guests  Host 2 Events (Spring/Fall)  More Corporate Sponsors/ Volunteers  More employment opportunities  More safe affordable permanent housing options  Combine efforts with VA Medical Center  450+ all day volunteers  More services for families-groceries, showers, haircuts  Music and fun!!!
  • 10. PHC 2010 Needs  Medical/Dental supplies  Barbers and Beauticians  New t-shirts, underwear, toiletries for 450, giveaways  450+ Volunteers
  • 11. Arrival  Parking is available on Jackie Robinson and American Tobacco Parking Deck  Ride the Downtown Connector for free  Free Shuttle Service from 8:30 am- 5:30 pm (DATA Bus Stops) Budget Inn 2101 Holloway Street. Durham, NC 27703  Urban Ministries (Bus Stop) 410 Liberty St. Durham NC 27701  Rescue Mission of Durham (Bus Stop at Grocery Store) 1201 E. Main St. Durham, NC 27701  VA Medical Center (Bus Stop) 508 Fulton Street. Durham, NC 27705-3897
  • 12. Volunteer Need to Know-Logistics  T-shirts pick-up  October 6, 2010 @DBAP from 1-4pm.  Report to DBAP by 9am for Morning Debrief  Complete Photo Release/Confidentiality  Check-in with area Captain  Opening Ceremony begins at 10 am
  • 13. Volunteer Tools  Bring a pen  Familiarize yourself  PHC map & Service List  Limited copies available on site  Client Questionnaire (Complete entire document)  Passport (Reviewed at Exit)  Lunch is served from 12-3p
  • 14. The Flow for the Day:  Step 1- Intake:  Includes Registration and Guest/Volunteer Match  Volunteers are asked to remain with their guest(s) for the duration of their visit.  The guest intake packet will include: questionnaire, photo release, passport, name tag, and client authorization form.  Meal tickets for both the guest(s) and the volunteer will be distributed at the match point
  • 15. The Flow for the Day: Step 2 – The Services:  Complete Intake Questionnaire and Establish service priorities for the day.  Service priorities are Veteran’s Affairs, Housing, Employment, and Medical.  If they are a Veteran, encourage them to begin at the Veterans Area.  When the guest arrives in an area, they will start at the Triage table for that area.  *** Please make sure that each provider you visit documents all comments and actions for your Guest in your Guest’s passport and on their questionnaire. ***
  • 16. The Flow for the Day: Step 3 – Discharge / Exit Interview: (Quality Control)  Submit all Guest forms (used for data analysis later). Looking at the passport, the Discharge team member helps the guest make arrangements to get to any follow-up appointments and connects them to service agencies that may be appropriate for their needs. **Please explain to your guest the importance of their passport to services and that it needs to be presented at every follow-up appointment.** Step 4 – Gift Bags:  Each guest is given a “gift bag” that contains some basic, necessary hygiene products like toothbrushes and toothpaste, and various other items.
  • 17. The Flow for the Day:  Opening Ceremonies featuring the Durham Divas  Circles of Support Kick-Off at noon  DJ on the stage from 10-4  Live music from NCCU, Shaw Univ., and St. Augustine Univ. Choirs  Performance by the Rose Dancers  K-Ligg
  • 18. REMINDERS  Wear comfortable shoes! Dress appropriately for the weather. PHC is an outdoor event. Rain or shine.  Bring water!  It is not too late to recruit a friend.  Safety  To address issues of safety and behavioral health crises, PHC has a HELP ZONE crisis resolution team, as well as police personnel on site.  Logistics  The Project Homeless Connect Services will be primarily on the 2nd floor Main Concourse. There are additional services on the third floor, and some located on Blackwell Street and at the YMCA. Please review the service list and site map for more information.
  • 19. Guest Interaction:  Treat guests with dignity  Talk with them, not at them.  Respect guest privacy  When handling paperwork, do not review it unless necessary  Ask for help, if you need it.  Do NOT promise services. Do not say, “You will get …”
  • 20. 4th Annual Project Homeless Connect Thursday, October 7, 2010 Location: Durham Bulls Athletic Park Time: 10 am- 4pm
  • 21. For More Information www.durhamtenyearplan.com Or Call Lanea Foster 919.683.1185 x29