3. What is Project Homeless Connect
(PHC)?
One-day: a community wide event
One-stop: housing, support,
employment, and quality of life
resources
One goal: ending homelessness
City/ County led
Consumer Centered
Outcome Oriented
4. What’s Different about PHC?
Hospitality: Consumers are
Welcomed Guests
Immediacy: Same-day results for
Consumers and Volunteers
Community: Voluntary Civic
Participation
Partnership: Across Agencies and
Sectors
Excellence: Rigorous Evaluation and
Improvement
5. TOTAL PHC Event Outcomes 2007-9
TYP Signature community outreach event
70% First time guests
$5,000 from SunTrust Bank
$6,000 Duke University School of Nursing
11 families and 3 individuals obtained
housing w/ housing support from the
Durham Center and Housing for New Hope
16 on-site job interviews, 1-hire
6. Project Homeless Connect
AICPA lead corporate volunteer and t-shirt
sponsor
640 volunteers x 8 hours= 5,120 hours
“Best experience of their lives”
705 clients x 4 service hours=2,820 service
contact hours
900 DATA bus passes
1,345 meals served
75 accessed pro-bono legal services
Mini PHC Events MLK Day of Service 2008
and 2010
7. Major Contributors 2007-9
American Institute of Certified Public Accountants
Durham Bulls Athletic Park
Duke University School of Nursing
NCCU Department of Social Work
Homeless Services Providers: HNH, Rescue Mission,
Durham Interfaith Hospitality Network, UMD
TROSA
NC Baptist Convention Medical Bus
Downtown YMCA
County of Durham, Manager’s Office
Durham Center
DSS
City of Durham, Manager’s Office
Office of Economic and Workforce Development/Joblink
Parks and Recreation Department
Neighborhood Improvement Services
Community Development
8. 4th Annual Project
Homeless Connect
& Durham County
Stand Down
Thursday, October 7, 2010
Location: Durham Bulls
Athletic Park
Time: 10 am- 4pm
9. Future Project Homeless Connect
Goals
Surpass the 1,000 guests
Host 2 Events (Spring/Fall)
More Corporate Sponsors/ Volunteers
More employment opportunities
More safe affordable permanent housing
options
Combine efforts with VA Medical Center
450+ all day volunteers
More services for families-groceries,
showers, haircuts
Music and fun!!!
10. PHC 2010 Needs
Medical/Dental supplies
Barbers and Beauticians
New t-shirts, underwear, toiletries
for 450, giveaways
450+ Volunteers
11. Arrival
Parking is available on Jackie Robinson and
American Tobacco Parking Deck
Ride the Downtown Connector for free
Free Shuttle Service from 8:30 am- 5:30 pm
(DATA Bus Stops)
Budget Inn
2101 Holloway Street. Durham, NC 27703
Urban Ministries (Bus Stop)
410 Liberty St. Durham NC 27701
Rescue Mission of Durham (Bus Stop at
Grocery Store)
1201 E. Main St. Durham, NC 27701
VA Medical Center (Bus Stop)
508 Fulton Street. Durham, NC 27705-3897
12. Volunteer Need to Know-Logistics
T-shirts pick-up
October 6, 2010 @DBAP from 1-4pm.
Report to DBAP by 9am for Morning
Debrief
Complete Photo Release/Confidentiality
Check-in with area Captain
Opening Ceremony begins at 10 am
13. Volunteer Tools
Bring a pen
Familiarize yourself
PHC map & Service List
Limited copies available on site
Client Questionnaire (Complete entire
document)
Passport (Reviewed at Exit)
Lunch is served from 12-3p
14. The Flow for the Day:
Step 1- Intake:
Includes Registration and
Guest/Volunteer Match
Volunteers are asked to remain with
their guest(s) for the duration of their
visit.
The guest intake packet will include:
questionnaire, photo release, passport,
name tag, and client authorization form.
Meal tickets for both the guest(s) and the
volunteer will be distributed at the match
point
15. The Flow for the Day:
Step 2 – The Services:
Complete Intake Questionnaire and Establish
service priorities for the day.
Service priorities are Veteran’s Affairs, Housing,
Employment, and Medical.
If they are a Veteran, encourage them to begin at
the Veterans Area.
When the guest arrives in an area, they will start
at the Triage table for that area.
*** Please make sure that each provider you
visit documents all comments and actions
for your Guest in your Guest’s passport and
on their questionnaire. ***
16. The Flow for the Day:
Step 3 – Discharge / Exit Interview: (Quality Control)
Submit all Guest forms (used for data analysis later).
Looking at the passport, the Discharge team member
helps the guest make arrangements to get to any
follow-up appointments and connects them to service
agencies that may be appropriate for their needs.
**Please explain to your guest the importance of their
passport to services and that it needs to be presented at
every follow-up appointment.**
Step 4 – Gift Bags:
Each guest is given a “gift bag” that contains some
basic, necessary hygiene products like toothbrushes
and toothpaste, and various other items.
17. The Flow for the Day:
Opening Ceremonies featuring the
Durham Divas
Circles of Support Kick-Off at noon
DJ on the stage from 10-4
Live music from NCCU, Shaw Univ.,
and St. Augustine Univ. Choirs
Performance by the Rose Dancers
K-Ligg
18. REMINDERS
Wear comfortable shoes! Dress appropriately for
the weather. PHC is an outdoor event. Rain or
shine.
Bring water!
It is not too late to recruit a friend.
Safety
To address issues of safety and behavioral health
crises, PHC has a HELP ZONE crisis resolution
team, as well as police personnel on site.
Logistics
The Project Homeless Connect Services will be
primarily on the 2nd floor Main Concourse. There
are additional services on the third floor, and
some located on Blackwell Street and at the
YMCA. Please review the service list and site
map for more information.
19. Guest Interaction:
Treat guests with dignity
Talk with them, not at them.
Respect guest privacy
When handling paperwork, do not
review it unless necessary
Ask for help, if you need it.
Do NOT promise services. Do
not say, “You will get …”
20. 4th Annual Project
Homeless Connect
Thursday, October 7, 2010
Location: Durham Bulls
Athletic Park
Time: 10 am- 4pm