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Business communication
- 1. Business Communications and Presentations Skills
- 4. Feedback Trans. 15-4 Sender Encoding the message Message Decoding the message Noise Receiver Business Communication Process
- 9. Feedback Trans. 15-4 Sender Encoding the message Message Decoding the message Noise Receiver Business Communication Process
- 32. Questions? asst. Director in MBA COLLEGE www.winplusplusacademy.com
- 34. Final slide. Presentation is over. Thanks for your attention! Have a good Sunday!!
Notas do Editor
- Word Choice - be sure you know who your audience is so that you have appropriate word choice. Words that are too difficult or too technical and you will lose the audience. Avoid over-using too many words like very good, excellent, really, you know, the bottom line. Avoid phases such as “To tell the truth” --------- Connotations VS Denotations Determined Committed - Stubborn Aggressive Energetic - Pushy Proposal Suggestion - Decision
- Inference - a conclusion that a receiver may draw from the facts contained in a message. It may or may not be true or intended. Can be very difficult in an international environment. Appearance of the presenter - physical appearance but also things like eye contact, body language, walking around a room while talking, engaging the audience in the discussion, etc. Gender neutral terms: doctor, nurse, advertising executive, salesperson. NOT lady doctor, male nurse, salesman or saleslady.
- Only do handouts if the audience really needs to have them. Resist the urge to give them because they are easy to do with PowerPoint. When you give handouts at the beginning of the presentation the audience begins to look down at the handout instead of up at the presenter. It is the same with handing out samples during the presentation. Only if they audience needs to take notes or if the talk is going to be technical or have graphs or charts that will not produce well on the screen should you do handouts before the presentation. If you are going to handout the presentation after, let the audience know that at the beginning.
- #1 Accepting an inappropriate invitation graciously decline the invitation and pass it on to someone in your organization that is better suited Chances are they will come back to you again in the future. If you do a poor job they won’t. #2 Neglecting to research the audience Even if you know what it is you are talking about, take the time to find out who you are talking to and what they might want to hear from you. David Kohler requested information about each of you.
- #3 Procrastinating, then punting. Do not try to organize your talk and create your slides simultaneously. Decide what you want to say, create an outline and then start building your slides. You can import an outline into PowerPoint. #4 Getting a late start. Always plan to arrive early for your presentation. If your presentation is in the morning and you are staying in a hotel, bring your own alarm clock to be sure it works. May want to drive to the location to determine the actual drive time a day or two early.
- #5 Assuming all projectors are the same. Arrive early enough to familiarize yourself with the equipment, bring your own equipment or be sure someone is there who knows the equipment. #6 Failing to heed Murphy’s Law Always assume the equipment will NOT work. Have a back up plan - your own equipment, overhead slides, printed material, etc.
- #7 Backing up to the wrong media Check your back-up media before leaving for your presentation. Call ahead to be sure the facility can accommodate your back up media. David Kohler had backed up his presentation on a CD however he backed it up from the laptop that had the problem. He failed to check either the laptop or the CD before coming here! So often what happens is that people make changes to a presentation, hit the automatic save which saves to the hard drive, pop out the floppy and head off to their presentation. They never updated the floppy! #8 Telling tasteless or offensive jokes A greater awareness of your audience can determine if they will find your sense of humor funny or offensive. The Internet is not a good place to find an opening joke. Most of them have already made the rounds and this only confirms your credibility as an avid reader of forwarded email jokes. Use real stories where possible.
- #9 Relying on the World Wide Web live Web connection Create a copy of the Web site you want to demonstrate (or the relevant parts of it) on your hard drive. You can do this using Adobe Acrobat OPEN WEB PAGE #10 Having too little to say Be prepared! Do a few trial runs to determine the length of the presentation.
- Title slide acts as a Welcome for your audience as well as letting them know they are in the right place. Your presentation also has to match your personality. Make sure if you are doing a group presentation that it matches everyone in the groups personality. If I put a presentation together for the Dean it will look different than one I would do for myself or for Joe T. John Cotton and I do things very differently. We need to work through that when we do presentations together.
- Remember that the content of the presentation is still going to be the main thing the faculty will be grading and the main thing the customer will be buying. A lot of sizzle will only go so far. Keep a consistent background and look from slide to slide. Especially as you will be doing group presentations. Each of you may be doing a part of the presentation. Ultimately the end result has to look like one consistent presentation.
- Show Joe T.’s Open house slides. I wear many Hats! Video slide. Takes almost 4 minutes to load! I tend to stay away from clip art because it takes up a lot of space on the disk which can cause problems later. It also takes a lot of time to put in the presentation.
- You know what the abbreviations mean but the audience does not. Even if you explained them earlier in the presentation, it is best to use the full words in your discussion.
- If you change fonts between slides the audience begins to think about that part of the presentation. They begin to focus on that and stop listening to what you are saying. Be sure to stay consistent.
- Make sure that the chart is readable and relevant to the audience.
- This slide gives you a chance to summarize what you have been discussing throughout the presentation.
- I will email them the list and they can vote for their top ten pet peeves. Give ten points to their top pet peeve and one to their least. I will produce the list and get it to them in two weeks.