1. Welcome to LSNTAP’s Technology Tools to Enhance Legal
Services for Limited English Proficiency (LEP) Communities:
Website, Videos, and More Webinar!
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2. A few logistics before we start…
If you joined the training via telephone, please
click on the telephone symbol and select “Call
by phone” and follow the instructions.
If you joined with a microphone and headset
or speakers (VoIP), please click on the
telephone symbol and select “Call via the
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Ask a question or tell us something in the
Comment box.
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3. LSNTAP is recording this training and will post it to their
SlideShare account for the LSNTAP and SWEB websites.
Registered attendees will receive an email with a link to this
information once it has been posted.

4. Technology Tools to Enhance Legal Services
for Limited English Proficiency (LEP)
Communities: Website, Videos, and More
June 25, 2014

5. Presenters
Kathy Daniels
IT Administrator, Statewide Legal Services in
Connecticut
Rochelle Klempner
Chief Counsel, NYS Courts Access to Justice Program
Mike Monahan
Director, State Bar of GA/GLSP Pro Bono Project
Sandra Sandoval
Field Support Coordinator, Immigration Advocates
Network
Mirenda Watkins (Moderator)
Pro Bono Net

6. What We Will Cover Today
• What technology tools are being used by legal service
providers and courts to enhance legal services and court
access for Limited English Proficiency (LEP) communities?
• Why is technology important in this context?
• What are the challenges of creating and maintaining multi-
lingual tech tools and how have programs addressed these
challenges?

7. Defining the Terms
What we mean by Limited
English Proficient individuals?
Individuals who do not speak
English as their primary
language and who have a
limited ability to read, speak,
write, or understand English
can be limited English
proficient, or "LEP."

8. Limited English Proficiency (LEP)
Individuals in the U.S.
More than 20% of individuals in the US speak a
language other than English at home
25 million people have limited English proficiency
in the US
Spanish-speakers account for about 66% of this
group, followed by Chinese (6%) and Vietnamese
speakers (3%)

9. How can technology help?
 Assessing LEP needs
 Designing user-centered services
 Delivering and expanding language access services
 Providing crucial resources to LEP community
 Substantive legal information
 Information about the legal system and language
access rights

10. Considerations for reaching LEP
communities
• Online resources should not exist in
isolation as a delivery system
• Will most benefit the target community
when they are supported and promoted by
an access-oriented delivery system
• Cultivate broad partnership networks

11. Rochelle Klempner, Chief Counsel
NYS Courts Access to Justice Program

12. Old Form Changes

13.  Other Forms, Including Document Assembly
Programs
 Written Self-Help Materials
 Training Materials
 Videos
 Webpages
 Posters, Flyers, Signs
 Data Storage
 Resources in Other Languages

15. 1 INSTRUCTION
SHEET
2 FACT SHEETS
3 A2J PROGRAM
4 VIDEO
5 FORM
1
4
2
3
5

16. 1
3
2
4
5

17. 1
4
2
5

21. Publications

25. NYC Nonpayment Answer DIY Form Program

26. NYC Spanish Nonpayment Answer
DIY Form Program

31. Replace Forms and Instructions

36. Administrative Drive Staff Shared Drive

37.  Training Materials for the NYC Housing
Court Volunteer Lawyer Programs
 Training Materials for the Court Navigator
Program
 Training Materials for Community Group
Volunteers
 Training Materials for Employees on the DIY
Form programs.

38.  When something is changed look for affected resources on the
website first
 Search the website for common terms
 Put English clues in the comments lines in the html of other
language webpages
 Post all pdfs on-line in one location only once
 Use the same interpreter for all translations to keep the same
vernacular
 Use someone for audio work that is accessible for future updates
 Use a cloud based internal site for employee shared access that
points to the same pdfs for the public
 Don’t have a tech person oversee the job
 Make sure you pass on institutional knowledge
 Remember to tell all the players involved when changes are
made

39. Video Project for MCLE on LEP Issues
SMS Tool Including Video & CLE
Presented by Mike Monahan
State Bar of Georgia Pro Bono Project / Georgia
Legal Services Program

40. TEXT interpreter
probono
milvets
to 99699
Mobile Landing Page

43. Statewide Legal Services of CT
Presented by Kathy Daniels

44. This is what
a fotonovela
picture looks
like.
You can change the text in
the existing boxes so that it
says anything you want.
This is great!
I can think of a lot of ways to use this.

45. The fotonovela style has its roots in Latino culture and uses
photos with conversation bubbles.
The format is similar to a comic book.
Fotonovela videos can be easily modified for additional
languages and adapted to almost any legal topic or jurisdiction.
We’ve taken the comic book format, made it into a video and
added audio.
And then we’ve made PDF’s out of them.

46. The fotonovela places concepts
in a relevant context and
offers greater readability and
comprehension than material
presented primarily as text.

47. Programs can link to or
embed our YouTube videos:

48. 1. Family and Medical Leave Act (FMLA)
2. Rights of Special Education Students - Establishing an IEP
3. Discipline of a Special Education Student
4. SSDI Overpayments: What to Do if You Got a Notice of
Overpayment from Social Security
5. SSI Overpayments: What to Do if You Got a Notice of
Overpayment from Social Security
6. Applying and Appealing for Social Security
7. Help for Domestic Violence Victims Living in Federally
Subsidized or Public Housing

49.  Kate Frank, Web Manager for the
statewide website in Connecticut,
CTLawHelp.org
 Created the videos using Adobe
Photoshop, Adobe Premier, and a free
program called Audacity.

52. English
English / Español
Portuguese / Português
Polish / Polski
Chinese / 中文

54.  Link to the videos on CTLawHelp.org
 Embed the videos from YouTube on your site
 Change the audio & text in the videos to create your own
 Link to the PDFs on our site
 Download the PDFs from our website and use them on your
own site
 Use the photos & other assets posted on ShareLawVideo.org
to build your own fotonovelas using PowerPoint or other
software you are comfortable with
 Use the photos for other projects
 Print out PDFs to distribute in the community

57. The fotonovela is an affordable tool that can be
utilized by outreach workers, community
organizations, and professionals who want to
reach people with low literacy skills, as well as
address language or cross-cultural
communication barriers.

58. DIY?

59. The PDF versions of the fotonovelas can be
printed and distributed at non-traditional
locations such as corner stores, health fairs,
through church programs, and still serve as a
source of information for the community.

60. And they are easy to
update if laws change,
or if you want to add in
content that is specific to
your own jurisdiction.

61. Usage Statistics:
Fotonovela videos on the CTLawHelp YouTube
channel have been viewed over 3,500 times
and visitors have spent almost 10,000 minutes
watching.

62. Would you please send us a quick email
if you use the videos, PDFs or other assets?
We’d love to know how and where they are being used.
Questions?
Kate Frank, Web Manager, CTLawHelp.org
203-946-4811 - kfrank@nhlegal.org
Kathy Daniels, Statewide Legal Services of CT
860-434-8096 - kdaniels@slsct.org

63. Assisting Naturalization Applicants
Using CitizenshipWorks
Presenter: Sandra Sandoval
Immigration Advocates Network

64. • What is CitizenshipWorks?
• Online Tools
– Public Tool and Resources
– Advocate Resources to Assist Applicants
• CitizenshipWorks Mobile Application
• SMS Text Campaign
• LiveHelp
Overview

65. CitizenshipWorks

66. • Help empower naturalization applicants by
answering eligibility questions in four
different languages
• Provide legal service advocates a tool to
help provide naturalization assistance
CitizenshipWorks Goals

67. Multilingual Services

68. Public Eligibility Screening Tool

69. e-Learning Modules
Overview of the Naturalization Process

70. e-Learning Modules
Overview of the Naturalization Test

71. LiveHelp

72. Advocate Resources
orgname

73. 73
CitizenshipWorks Mobile App

74. 74
Steps to Naturalization

75. 75
Naturalization Tests

76. 76
Civics Test

77. 77
English Reading Test

78. 78
English Writing Test

79. SMS/Text Campaign
Text the word citizenship (ciudadania in Spanish) to 877877.
Subscribers can enter their zip code to find legal help in their area.

80. Questions?
Sandra Y. Sandoval
ssandoval@immigrationadvocates.org

81. THANK YOU FOR ATTENDING
TODAY!
Be sure to check out www.lsntap.org for
information regarding the next LSTNAP
Community Training!

82. Contact Information
Brian Rowe (brianr@nwjustice.org) or via chat on www.lsntap.org
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