1. Lloyd’s Register services to the energy industry
The need for robust human engineering
services and competence management
Duco de Haan
Senior Vice President
Lloyd’s Register Energy Americas
2 May 2011

2. Lloyd’s Register services to the energy industry
Helping to avert future incidents
• One year on from the Macondo well (Deepwater Horizon) incident,
investigations have indicated that human error or misjudgment were
contributory factors
• Would the incident have been averted if there was greater attention to human
factors?
High skill
level
Exacting Long
training experience
Personnel

3. Lloyd’s Register services to the energy industry
The new HSE regulations focus on ‘human factors’
• Greater attention to human engineering and competence management is vital
to help safeguard against future incidents
• In the creation of new Health, Safety and Environmental regulations (HSE) for
the Gulf of Mexico, the ‘human factor’ looms large in the regulators’ work. The
new regime will demand:
Greater
control of risks
stemming
Evidence-
from human
based
error
assurance of
crew Control of
competencies risks due to
organizational
failures

4. Lloyd’s Register services to the energy industry
The regulations embody the ‘3 Ps of safety’
People
Property
Process

5. Lloyd’s Register services to the energy industry
Understanding the challenges our customers face
• Businesses need assistance in:
• managing complex, asset-intensive processes that rely heavily on the
skillful performance of the workforce
• improving control over human factor issues
• securing the reliability of safety-critical communications
• ensuring personnel adhere to and respect HSE policies

6. Lloyd’s Register services to the energy industry
Lloyd’s Register’s Experience and expertise
Secure
reliability of
safety-critical Controlling
communications
human factors
Design and
implement
usable
processes
Optimize interaction
between people and
equipment

7. Lloyd’s Register services to the energy industry
Lloyd’s Register: Mastering competence management
Assess
maturity of
your
management
systems
Organizational
integrity
framework
Identify gaps
in your
processes

8. Lloyd’s Register services to the energy industry
Evaluating your staff’s competence level:
• Basic skills, knowledge and workmanship
• Technical knowledge and skills
• Analytical capability and aptitudes for fault diagnosis and problem solving
• Soft skills such as:
• Working to procedures
• Managing teams
• Communications and interacting with others
• Managing performance (recognizing poor performance)
• Maintaining good work culture and attitudes
• Documenting maintenance tasks
• Instilling a culture of checking and verification

9. Lloyd’s Register services to the energy industry
Providing information and insight to help companies:
• Identify the safety critical tasks performed by your workforce
• Demonstrate positive safety leadership throughout your organization
• Ensure your processes, procedures and equipment are fit-for-purpose
• Plan and schedule work and ensure the availability of skilled personnel
• Demonstrate the competence of your team, especially those in safety-critical
roles
• Promote good safety communications
• Establish trust and a learning organization
• Manage changes to achieve smooth transitions to improved operations

10. Lloyd’s Register services to the energy industry
Benefits
• Achieve higher levels of functional integrity
• Produce better safety performance
• Ensure solid regulatory compliance
• Make operations more efficient
• Increase return on investment in high quality assets
• Rebuild public trust in our industry

11. Lloyd’s Register services to the energy industry
Lloyd's Register human factors services provide the
next step in improved safety performance.
• Lloyd's Register is one of the world's leading human factors and ergonomics
consultancy providers. Since 1995, we have provided specialist consultancy
services to a wide range of energy clients throughout the world...whether they
are upstream, downstream, processing, manufacturing or generating power
• With over 240 offices in 80 countries, we truly provide a global perspective on
local human factors and safety issues

12. To contact Duco directly, please visit his
LinkedIn page:
www.linkedin.com/in/ducodehaan
For more information about how Lloyd’s
Register can help you, contact us:
Lloyd’s Register
1505 Highway 6 South, Suite 100,
Houston, Texas 77077, USA
T +1 (1) 281 675 3100
E energyamericas@lr.org
W http://www.lrenergy.org
Services are provided by members of the Lloyd's Register Group.
For further information visit www.lr.org/entities