1. Learning 2012
Webinar Series:
mSupport: The REAL
Mobile Learning
Dr. Conrad Gottfredson Bob Mosher
Chief Learning Strategist Chief Learning Evangelist
Ontuitive, US Ontuitive, US
c.gottfredson@ontuitive.com b.mosher@ontuitive.com

2. Richard Culatta
Deputy Director for the Office of
Education Technology ,
US Department of Education
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3. 2012 Webinar Series
• How PS Changes a Learning Organization –
Recorded
• Success Stories: Examples from those who are
making it WORK! – Recorded
• Picking the RIGHT first Project – Recorded
• MSupport: The REAL Mobile Learning – TODAY
• Measuring the Business Impact of Performance
Support – May
• Multi Channel Publishing/ Single Source Authoring:
Authoring Once Outputting to Many – June
• ** SUMMER OFF!!  - July/August
• Is the ADDIE model dead when designing
Performance Support – September
• See you in Orlando!! – Oct. 21-24!!
Copyright Ontuitive 2012 2

4. What’s “Mobile”?
Copyright Ontuitive 2012

5. Here’s the need:
• On the go instant access to just what a
person needs in the form needed to meet the
five moments of learning need.
Copyright Ontuitive 2012 4

6. Answer the following polling
question:
Where can mobile deliver the
greatest benefit across these five
moments of need?
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7. Here’s the scope of what we do:
On-the-Job
Competence
Concept &
Task Mastery
Leaving this to
chance extends
“Time to
Competency”
T I M E T I M E T O C O M P E T E N C YT I M E
TRAIN TRANSFER VA L U E R E A L I Z AT I O N
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8. Here’s the scope of what we do:
Reference and
critical skills
Training Methodology is key
TIME TO COMPETENCY (Average 50% reduction in Time to Competency)
TRAIN TRANSFER VA L U E R E A L I Z AT I O N
Software Authored Embedded Performance Support Solution (EPSS)
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9. Here’s One Way to Sort it Out
These are vehicles for delivering:
Capability
On the go instant access to
just what a person needs in
the form needed to meet the
five moments of learning
need.
Portability
Copyright Ontuitive 2012

10. US Marines: Proof of Concept
Business Drivers:
• Poor retention rate over time
• Highly dynamic content
• Real time context is key
• Highly mobile workforce
Copyright Ontuitive 2012

11. Richard Culatta
Deputy Director for the Office of
Education Technology ,
US Department of Education
10

12. Where to Start: Begin with mSupport
Michael A. Dirr, The Manual of Woody Landscape Plants:
Dirr's Tree and Shrub Finder
• over 9400 plants,
• 1670 species
• 7600 photographs and 1120 line drawings.
.
The Mobile Reference
is searchable by 72 criteria
including:
• hardiness zones,
• water and light
requirements,
• growth characteristics,
• flowers, fruits, and fall
colors.
.
Copyright Ontuitive 2012

13. Working Around Platform Issues
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14. Where to From Here?
• Let us know what you’re doing with “Mobile”
• Follow-up with us regarding any specific
project help you may need
• Quick-Start Program
• Join us in our next webinar…
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15. Thank you for participating!
c.gottfredson@ontuitive.com
culatta@gmail.com
 See you next month!
 Measuring the Business
Impact of Performance
Support
 May, 2012
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