We heard you loud and clear last year. You are hungry to work Performance Support into your strategy. You realize that training alone is limited and that the future of L&D is supporting employees in the workflow, at the moment of need.
You want to get started, but there are barriers (perceived or actual). Beginning with this webinar, and throughout 2013, our plan is to help you develop the appropriate strategies that break down the barriers and move your organization beyond training to performance! 2013 IS the year of performance support.
January’s webinar will be a bit more interactive than usual – we want to hear from you! What barriers are you facing? Take a moment, after registering for the webinar, to answer our poll question on this topic – results will be discussed next week during the webinar. Additional webinar discussion topics include:
•Facts, figures, and industry trends surrounding barriers;
•Open discussion, with live polls, on what you, as an organization, are experiencing; and,
•Share solution ideas and tactics on how to begin breaking down the barriers.
Join Bob Mosher and Conrad Gottfredson as they kick-off the year with this interactive and informative webinar!
The second one is that new or updated enterprise systems and applications will challenge us even further as we get asked to help employees adapt with new processes and skills. Gartner, in their latest Quarterly IT Spending Forecast, says
According to Corporate Executive Board’s Executive Guidance for 2013 report “Breakthrough Performance in the New Work Environment”, corporate executives surveyed produced the following data:
Based on 219 responses
What prevents organizations from successfully implementing their performance support initiatives? SOURCE: PSS12 panel
Also interested in how to tackle deep seated cultural barriers eg:1) class room training is the answer to every ill2) re-training is the way to deal with poor performance ( literally was asked by a project manager to retrain 400 users on a three day course covering all aspects of their job!) and then using successful completion of the training as a stick to beat staff with if they made errors again down the line.3) the comfort of asking a person (we have recently set up a champions network) or picking up the phone, rather than using an EPSS.4) concerns about the overheads for the training team involved in keeping content up to date.5) what if no one uses it!
Also interested in how to tackle deep seated cultural barriers eg:1) class room training is the answer to every ill2) re-training is the way to deal with poor performance ( literally was asked by a project manager to retrain 400 users on a three day course covering all aspects of their job!) and then using successful completion of the training as a stick to beat staff with if they made errors again down the line.3) the comfort of asking a person (we have recently set up a champions network) or picking up the phone, rather than using an EPSS.4) concerns about the overheads for the training team involved in keeping content up to date.5) what if no one uses it!
How do you address the chasm between executive expectations and employee capability and capacity? Ontuitive has been working with a number of leading companies to overcome the shortcomings of past approaches and implement a new strategy that optimizes the train, transfer and sustain continuum to drive increased employee performance and productivity. The cornerstone of this new strategy is Ontuitive’s Performance Support platform and methodology. A sampling of the results achieved by our clients includes:
As Marc J. Rosenberg so eloquently states in his article The Fall and Rise Again of Performance Support,
