Performance Management

Performance Management New Hire Operations Training for Supervisors

Module Objectives ,[object Object],[object Object],[object Object],[object Object]

Module Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

TSM Definition ,[object Object],[object Object]

TSM Goal: Continuous Improvement ,[object Object],[object Object],[object Object],[object Object]

TSM Methodology ,[object Object],[object Object],[object Object]

TSM: Principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

TSM: Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object]

TSM: Benefits ,[object Object],[object Object],[object Object]

TSM: Step 1 - Gather Data: Hines Story ,[object Object],[object Object],[object Object]

KPIs: Introduction What gets measured, What does this proverb mean to you? gets fixed.

KPIs: Impact ,[object Object],People Service Costs $

KPIs: Impact ,[object Object],[object Object],[object Object]

KPIs: Addline Process ,[object Object],[object Object]

KPIs: Addline – Part 1, Addline KPIs Updated weekly Quarterly roll up Year to date actual & plan % effective

KPIs: Analysis Basics ,[object Object],[object Object],[object Object],[object Object],[object Object]

KPIs: Addline – Part 1, Addline 2. Complete Horizontal scan to identify problem weeks. Here we see only one week meeting or exceeding plan. 1. Conduct a Vertical scan comparing YTD ACT vs YTD Goal. Identify any KPI below plan.

Root Cause: Problem 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Root Cause: Pitfalls ,[object Object],[object Object],[object Object]

Root Cause: What + Why = How K Know What + Know Why = Know How

Root Cause: The Process ,[object Object],[object Object],[object Object]

Root Cause: Questions ,[object Object],[object Object],[object Object],[object Object],[object Object]

Root Cause: Why Ask Why? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Root Cause: Externalization ,[object Object],[object Object],[object Object]

APW: Attributes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

APW: Guidelines ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

APW: Planning Actions ,[object Object],[object Object],[object Object]

TSM: Incremental Gain Example ,[object Object]

TSM: People, Service and Cost ,[object Object],[object Object],[object Object],[object Object]

TSM: Pareto’s Law ,[object Object]

TSM: Talk With (TW) ,[object Object],[object Object],[object Object],By doing this you are focusing on the problem not the person, you are treating them with respect and you are giving them the opportunity to take ownership of the solution.

TSM: Work With (WW) ,[object Object],[object Object],[object Object],[object Object]

TSM: Translating Plans Into Action ,[object Object],[object Object],[object Object]

APW: Supervisor vs. Manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Planning Meetings: Focus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Planning Meetings: Focus ,[object Object],[object Object],[object Object],[object Object],[object Object]

Module Wrap Up ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

TSM: Step 4 – Execution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Performance Management

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Performance Management