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Getting Social on
Chinese Mobile Apps
By Crystal Jiang
Lesley Ning
Internet Users in China
Internet Devices between
Urban & Rural Netizens
The Story of W&L :
China’s Great Internet
Divide
Ordered by total number of installs
Source: iResearch
Ordered by total number of installs
Source: iResearch
Tencent
Alibaba
QQ - Instant Messaging App
Number	
  of	
  QQ	
  users	
  online	
  
QQ Users Number
Online customer service and
tech support by QQ
Please	
  contact	
  us	
  if	
  	
  
you	
  have	
  any	
  ques7on,	
  	
  
check	
  below	
  our	
  QQ	
  	
  
customer	
  service	
  so	
  we	
  	
  
can	
  help	
  you	
  asap.	
  
Tecent Product
Source: Value2020
Top 5 Countries Outside China
(Views on Q1 2013)
QQ WeChat
Demographics
Young audience;
rural residents
Mature and well-
educated audience
Format Formal conversation
Casual chat,
replacement of SMS
Wechat
Users	
  	
  	
  	
   	
  	
  	
  	
   	
   	
   	
   	
  	
  Company
-­‐	
  Make	
  a	
  post	
  on	
  website/	
  Weibo	
  to	
  	
  
encourage	
  users	
  add	
  the	
  company	
  on	
  WeChat	
  
	
  
-­‐	
  Ul7mate	
  customer	
  service	
  tool	
  :	
  receive	
  daily	
  news	
  	
  
and	
  product	
  related	
  updates	
  via	
  WeChat	
  to	
  	
  
subscriber’s	
  cellphone	
  	
  
-­‐	
  Scan	
  QR	
  code	
  
-­‐	
  Search	
  company	
  public	
  name	
  
WeChat QR Code on a
Website
WeChat QR Code on a
Weibo account
QQ WeChat
Sina
Weibo
Demographics
Young
audience; rural
residents
Mature and
well-educated
audience
Mature
audience;
urban
residents
Format
Formal
conversation;
private
messages
Casual chat,
replacement of
SMS; private
messages
Microblogging;
public
messages;
broadcast
Sina Weibo
•  75% users are from mobile device
•  34% advertisement revenue is from mobile
•  Mobile revamp: third party apps support
Keep in touch!
#VMMCN
Thank you

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Getting social on chinese mobile apps