1. In Other Peoples Words:
Quotes and Commentary on Customer Service

2. The goal as a company is to have
customer service that is not just the best
but legendary.-Sam Walton
Oh Sam Walton, founder of Walmart. You
had the right idea Sam, but where oh
where did you go wrong? I mean I would
say that the service at Walmart is
legendary, but not in the way the he likely
intended.

3. Whoever one is, and wherever one is,
one is always in the wrong if one is
rude. -Maurice Baring

4. fieldd.com
© 2014 Fieldd Service Software, LLC. All Rights Reserved.
Treat everyone with politeness, even those
who are rude to you — not because they
are nice, but because you are. -Author
Unknown
Getting to know your customers is the key
to serving them well. You must know your
audience, which is the consumer, but the
customers those are individuals which will
vary.

5. fieldd.com
© 2014 Fieldd Service Software, LLC. All Rights Reserved.
People count up the faults of those who
keep them waiting. -French Proverb

6. fieldd.com
© 2014 Fieldd Service Software, LLC. All Rights Reserved.
Consumers are statistics. Customers are
people.-Stanley Marcus

7. To get faster and better service, ring a bell. It’s the
same principal as honking at someone in traffic.
People respond well to it, and they seem to really
enjoy it.
-Jarod Kintz
Growing up my grandmother would often say to
me “Mind your Ps and Qs.” While at the time I
really had no idea what it meant, I did know that
she was reminding me to be polite. Rudest is not a
good quality in anyone. In fact to me it is nearly
one of the most offensive things you can be.

8. The difference between "try" and
"triumph" is just a little "umph."-Bonnie
Przybylski

9. THANK YOU.
Kyra Deprez
kyra@fieldd.com
www.fieldd.com
@fielddapp