> The overall result maximizes product effectiveness and reduces response time. > The power of the process is generated through high impact results that increases customer satisfaction and decreases resource expenditures. >As more companies realize the effectiveness of ITIL management, the need for ITIL professionals is growing in many industries including healthcare and higher education. for more information visit our site http://www.mercury.co.in/exin-training-center.html and you can contact us 0958 2222 952

1. A Better Way of Working with ITIL Intermediate Level
certification
Many top performing organizations around the world are implementing ITIL practices.
Why Is this?
The amount of data a business is required to manage continues to grow exponentially,
creating unprecedented levels of management challenges for IT professionals. IT
Infrastructure Library -ITIL management practices address these challenges head on.
Through combining the best practices of IT service management strategy with a deep
understanding of business requirements, ITIL management allows data to be collected,
analyzed, and distributed following reliable methodology.
 The overall result maximizes product effectiveness and reduces
response time.
 The power of the process is generated through high impact results
that increases customer satisfaction and decreases resource
expenditures.
 As more companies realize the effectiveness of ITIL management, the
need for ITIL professionals is growing in many industries including
healthcare and higher education.
ITIL is the world’s leading framework of service management best practices.
1. ITIL is proven and used worldwide
2. Improved customer satisfaction and relationships

2. 3. Better reliability and quality of service
4. Optimisation of service delivery across the supply chain
Typical benefits from implementing ITIL best practices are:
 Reduce support costs by 30%
 Increase incidents fixed at first call by 20%
 Increased value from service portfolio, with reduced cost
and risk
5. Competitive advantage through value creation and agile change
Typical benefits include:
 Reduction in cycle time for projects and changes
by 30% to 50%
 Increased success rate of change
 Reduction in risk from unplanned and late changes
ITIL Intermediate Level
ITIL Intermediate level has a modular structure with each module holding a different
focus. Candidates can take as few or as many Intermediate qualifications as they
require, and to suit their needs. The Intermediate modules go into more detail than the
Foundation level, and is an industry-recognized qualification.
Is it right for me?
If you are seeking a management/team leader role in your company that requires a broad
management focus of ITIL practice areas and work across teams or manage multiple capability
areas, the Service Lifecycle modules will be of interest to you:
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
If you are looking to gain intense, specialized, process-level knowledge in one or more process,
with focus on the day-to-day execution of ITIL practices, the Service Capability modules will
be of interest to you:
• Service Offerings and Agreements
• Release, Control and Validation
• Operational Support and Analysis
• Planning, Protection and Optimization

3. Some individualsmaywishtoconcentrate onone streamof modules,howevercandidatesmayalso
choose to selectmodulesfrombothService Lifecycle andService Capabilitystreamstogaina holistic
viewof an entire stage frombotha highlevel managementlevelandthe detailed,technical perspective.
Toknow more about our unique training programs, visit our website
http://www.mercury.co.in/exin-training-center.html and get the new and exciting
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