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Loyalty Through Mobile: Best Practices
What makes a loyalty app great?

Clear Objective: App function is apparent
Incentive: Reason for users to download
Recognizable: Brand standards are upheld
Clean Graphics: Not too busy/overwhelmed
User Friendly Experience: Logical flow
Celebrated Loyalty Apps
Best Buy: Why it works

•

Rewards: 5% back, member only access

•
•

Colour scheme derived from logo
Gamification: In store scavenger hunt
Sephora: Why it works

•
•
•
•

Customized rewards: Samples kits & variety of offers
Birthday gifts for members
A point for every dollar spent; feels like you get more
User reviews: Harnessing the power of the beauty community
Cumberland Farms: Why it works

•
•
•
•

Fast, Convenient
Saves 10 cents/ Gallon
Redeemable mobile coupons
Mobile payment integration
Famous Footwear: Why it works

•
•
•

Stronger incentive for members vs. non members
Purchase featured items with a tap
POS coupons
Century 21: Why it works

•
•
•

Clear purpose, user engagement
Augmented reality (AR)
Incentivizes store visit with mystery coupon
Starbucks: Why it works

•
•
•
•
•

Turns POS into Point of Engagement
Free drink on Birthday
Earn ‘Stars” for rewards
Store locator
Mobile payment integration
Rita’s Italian Ice: Why it works

•
•
•

7 virtual punches = free italian ice
Facebook login = additional punch
Incentive placed on repeat traffic
facebook.com/konradgroup

twitter.com/konradgroup

linkedin.com/konradgroup

instagram.com/konradgroup
Sources:

•

http://loyalty360.org/loyalty-today/article/best-buys-revamped-loyalty-program-and-the-value-of-mobile-check-in

•

http://www.mobilecommercedaily.com/top-10-mobile-loyalty-programs-from-first-three-quarters

•

http://bigdoor.com/blog/2013/12/11/top-10-retail-loyalty-programs/

•

http://www.computerworld.com/s/article/9246069 Starbucks_hits_1B_in_mobile_payment_revenues_in_2013_analysis_says_

•

http://www.famousfootwear.com/rewardsinfo

•

http://www.mobilecommercedaily.com/century-21-prioritizes-mobile-in-significant-loyalty-program-pushhyperlink

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Loyalty Through Mobile: Best Practices