1. KIRSTY COPE
FLAT 3 THE CORN MILL, HIGH STREET, LUDDENDEN, HALIFAX HX2 6RN Mobile: 07837 381398.
E-mail: kirstyc144@hotmail.com
SUMMARY
A highly motivated team member who thrives in a fast paced innovative environment,
capable of working on her own initiative & possesses the ability to adapt to any
working environment and role. A dedicated team member who thrives on hard work
and achievement
KEY ACHIEVEMENTS
• Integrated circa 15 sites from Catering Alliance into ARAMARK
• Supported and coached Front Line Managers on ARAMARK Systems and procedures
• Implementation of food safety and health and safety policies at unit level
• Integral in the coordination and roll out of the company E-procurement system
• Represented the Supply Chain team at Safety Focus Group meetings
• Took Operations Helpdesk from 10 calls a day to circa 60 calls a day
• Recruited and developed new helpdesk team member from a non catering background to
have excellent knowledge of ARAMARK systems and procedures
• Supported buying team in several strategic changes within the business
• Being recognised as the company “go to” person to resolve complicated issues to
resolution
• Developed training material for role out of new financial web based system.
• Delivered training to Front Line Managers of new financial web based system
• Project managed development and implementation of new Stock Management system
• IT lead on development and implementation of reportable Allergens within the food
industry.
QUALIFICATIONS & ACCREDITATIONS COURSES ATTENDED
Huddersfield Technical College
 City & Guilds 730 Further & Adult
Education Teaching Certificate
Calderdale College
 Computer Literacy & Information
Technology
 RSA Integrated Business Technology
Stage II
 New Managers Induction
 Escort Training
 Safety Mark
 Basic Food Hygiene
 COSHH Training
 Presentation Skills
 Fresh Training (customer Service)
 Business Analysis Essentials
 ITIL Foundation Level
CAREER HISTORY
ARAMARK Ltd March 2002 to Present
BUSINESS APPLICATIONS SPECIALIST
• Participation in the co-ordination, implementation and support of all business systems
within the service catalogue.
• Assist in developing and maintaining Business systems & Company software usage
manuals and training programmes
Kirsty Cope

2. • Facilitate effective and timely resolution of all relevant incidents reported to the IT
Helpdesk and act as a link between operations and internal or external Systems
Development/Support functions
• Assist and advise Operations with business & system problem solutions, performing root
cause analysis and providing advice and guidance to training operational support
personnel
• Update and administer user rights/access to key business systems specifically
• Participate in projects & new initiatives as they arise, sometimes acting as the project
manager
FIELD SYSTEMS TRAINER
• Development of training material for role out of new financial web based system.
• Responsible for the delivery of training to Managers of new financial web based system
• Key contributor in the support and coaching of front line managers post training
• Advice and assist in the ongoing development of the new financial system
• Plan training course venues and delegates to attend ensuring all pre training tasks are
completed and venues are set up for the training courses
OPERATIONS HELPDESK MANAGER
• Accountable for the management and resolution of supply chain issues via the helpdesk
database
• Development of database into a reporting system to assist buyers analyse supplier
performance
• Key contributor in unit purchasing compliance through coaching new managers and
supporting other colleagues in the field ensuring understanding and utilisation of E-
procurement system, key products and suppliers
• Coach and develop the helpdesk team to manage helpdesk without support
• Responsible for supplier relationships, food contamination issues and fining process
OPERATIONS SUPPORT MANAGER
• Managing holiday and sickness cover across the region through management of the
movements of a relief team of 3 managers
• Managing completion of the Operations Manager audits including FS3, FS4, Sox and
Limited Scope through analysis of results, identifying and solving financial and safety
issues at unit level
• Responsible for the resolution of day to day issues arising in the field, ensuring
organisation of own time to be able to respond swiftly
• Flexibility to work in any area, and work effectively unsupervised and to ensure all
deadlines are met
• Offering first line of support to a team of managers organising training and development
plans
RELIEF MANAGER
• Managing various units across the North West ensuring flexibility to move at a moments
notice
• Responsible for hitting food and labour budgets and targets by creating and implementing
menu cycles, ensure accounts and payroll are completed and managing Stock Levels
• Manage teams within the units and delivery of recruitment and training programme to unit
employees
PREVIOUS EMPLOYMENT
July 1990-March
2002
Kirsty Cope

3. A variety of roles within the food industry as a chef and managerial positions.
Kirsty Cope